The pick up process (1.5 hours) takes way too long. Poor customer experience. Inefficient process.
Very disappointing, I arrived at the planned time for pickup the car from the confirmed booking, they said their computer system was down and were not able to deliver any car. They didn't try to find a solution, just left me behind with a "sorry". I had to call myself the head office, telling me that they could not do anything for me. So I had to find another rental company nearby, paying 3 times more for last minute option.
The experience of pick up is quite good. No waiting in line. But as usual, the rental insurance was a bit of pressure. The agent did not allow me to take the car unless I showed the print out of the insurance coverage from my credit card. He didn’t accept the car rental insurance coverage of my American Express online. But anyway, for the peace of mind, I bought the full cover insurance. The car is quite good, but it’s not clean. The return was OK. There was a lot of people in the waiting area to pick up the car and waiting for the shuttle bus because it’s raining. The shuttle bus to the airport took a while to come. My experience is that it’s cheaper than other car rental and it is quite OK
Long walk in Airport to shutttle bus. Once at pick up it was smooth. Wayne was very efficient and had us on our way! We ended up having to replace a front tire. Kept all receipts and received refund as we paid out of pocket. No questions asked!
They are pure scammers! You come to the place on time, thinking you booked, but they play a game that you came late and that no more cars are available. And the only car they have will be 300 pounds a day. Pure scammers. Avoid!
Awful. Did not honor the voucher from Kayak/VIPCars, wanted to charge an extra $40 for mileage, and then said I was late so would be an additional $95 to “upgrade”, even though I said I would take a smaller car. This for a 3-day rental, so more than doubling the cost. I went back to the airport and rented direct from Enterprise. Beware using small companies and third party agencies to rent cars!
