This is the worst company and would never recommend anyone to book from them. Firstly they forced me to buy collision insurance and didn't accept the coverage provided by my credit card. At the time of booking there was no such requirement and if it was mandatory it should have been told at the time of booking, considering that they are scamming people. Secondly, they don't record all the damages to car and ask renter to record video, I tried to show them few scratches and the guy said record video, later while returning one of the scratch was not clear in video and the guy seems excited to blame me for that scratch luckily I found another video on my phone in which those scratches were evident. Never rent from them and go for known brands. I have already raised complaint to priceline for refund of addition $200 that I had to pay at pick up but they are also not helpful though it is a mistake by both of them.
Pick up was in a scruffy building in a rough area, nowhere near Heathrow or the Tube. Rude and unhelpful staff. Avoid!
From start to finish zaine was Professional helpful and a great lad. I Wasn't expecting it to be as cheap as it was without hidden costs, but even the platinum insurance was resonable in comparrison to most Rental places I have visited (which is alot lately). 100% reccomend these guys!!
Staff is very rude and attempt to commit fraud. I bought the platinum protection package which protects you from liability in case of scratches or even totaling the car and they’re still try to withhold my deposit of $254. Worst people I’ve ever dealt with.
Negative: On arrival at Heathrow T4, despite what was on my booking from the broker (and what I have since confirmed is posted on the Surprice website), Surprice Heathrow pick-up only covered T2/T3/T5. This meant having to get a train with multiple bags which was very challenging for one person. My AMEX credit card was also not accepted (despite having already been used through the broker booking for part payment of the fee) Additionally, I was informed at the counter that I would need to pay extra to be dropped off at the airport on my departure Lastly, the car was dirty and had clearly not been cleaned. The agent offered to clean the car but I was now running late due to the unexpected trip from T4, etc so had to waive this offer Positive: On returning the car a few days later, I provided my poor experience to a gentleman called Sadan, who was handling the car check-in. He was very attentive and extremely customer focused. He apologised for the issues I had encountered and provided a complimentary drop off to the airport.
Pick up was outstanding, drop off was a little chaotic however their Manager Sidanne was fantastic
