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The Royal Haciendas All Inclusive

Chetumal / Pto. Juarez Highway Km 289+10 Lote 2, Mz 70, 77710 Playa del Carmen, QR, Mexico
+52 984 206 3110


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Overall guest ratings

8.7/10 Excellent
Based on 1,300 reviews
See all reviews

Review highlights

  • 9.6
  • 9.4
  • 9.4
  • 1.3

Good to know

  • Great menu
  • Clean rooms
  • Friendly service
  • Clean hotel facilities


    show all


    When you stay at The Royal Haciendas All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club. This 4-star resort is within close proximity of Guadalupe Church and 28 de Julio Square.


    Make yourself at home in one of the 252 individually decorated guestrooms, featuring microwaves and MP3 docking stations. Your room comes with a pillowtop bed. Rooms have private balconies. Plasma televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.


    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 4 spa tubs, and outdoor tennis courts. Additional features at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 10 mi.


    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a bar/lounge, a swim-up bar, or one of 2 poolside bars.

    Business, Other Amenities

    Featured amenities include express check-in, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

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    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Childrens programmes
    • Hot tub
    • ATM on-site
    • Babysitting or child care
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Laundry facilities
    • Child pool
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Free parking
    • Designated smoking area
    • Steam room
    • Free valet parking
    • Wedding services
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    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 1,300 reviews
    • 9.6 "Excellent pool."
    • 9.4 "Perfectly clean."
    • 9.4 "Excellent wellness & sports facilities."
    • 9.4 "Excellent amenities."
    • 8.9 "Great service."
    • 1.3 "Disappointing internet connection."

    Overall rating

    9.1 Excellent
    Based on 377 reviews
    • 9.6 "Excellent pool."
    • 9.6 "Perfectly clean."
      10.0 "100% thought it was clean."
      9.2 "92% said rooms were clean."
    • 9.5 "Excellent amenities."
      9.2 "92% thought the building was wonderful."
      9.7 "97% found the grounds to be nice."
    • 9.1 "World class service."
      9.3 "93% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 8.5 "Food is delicious."
    • 1.8 "Disappointing internet connection."

    Overall rating

    8.7 Excellent
    Based on 923 reviews
    • 9.6 "Excellent pool."
    • 9.5 "Excellent wellness & sports facilities."
    • 9.5 "Excellent amenities."
      9.2 "92% thought the building was wonderful."
      9.8 "98% found the grounds to be nice."
    • 9.3 "Perfectly clean."
      9.1 "91% said rooms were clean."
      10.0 "100% thought it was clean."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.6 "86% found the restaurant service to be one of the best."
      9.0 "Excellent childcare, thought 90%."
      9.6 "96% were happy with the room service."
    • 1.0 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great menu"
    "Clean rooms"
    "Friendly service"
    "Clean hotel facilities"
    data provided by TrustYou

    Recent reviews

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