Playa del Carmen car hire
Search hundreds of hire car sites at once for hire car deals in Playa del Carmen
Playa del Carmen, QR, Mexico
17 Jun — 24 Jun
Same drop-off
Playa del Carmen, QR, Mexico
Thu 17/6
Noon
Thu 24/6
Noon
Driver's age:
Playa del Carmen car hire information
| Pick-up location | Playa del Carmen |
|---|---|
| Hire locations | 70 |
| Airport locations | 6 |
Playa del Carmen car hire reviews and directory
Budget
Locations in Playa del Carmen
Av 10 Sur Plaza Paraiso+52 998 803 1901
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Calle 1 Entre 15 Y 20+52 984 879 4137
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Calle 4 Notre+52 984 879 4137
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Fed Cancun Chetumal Km 296+52 988 246 2014
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Paseo Xaman Ha, Lt. #2+52 998 246 2014
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
2.0 Mediocre4 Apr 2021
Pros: The staff were friendly.Cons: The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.
2.0 Mediocre15 Nov 2019
Pros: Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Cons: Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.
4.0 Okay19 Dec 2018
Cons: They didn’t have the booked car available so we had to pay extra for another car which wasn’t in the best shape. Staff At the return wasn’t very friendly nor helpful.
2.0 Mediocre4 Apr 2018
Absolute rip offPros: Air conditioned officeCons: They tried to quadruple the price with hidden costs when we went to pick up our car! We cancelled as we couldn’t afford it and ended up with no car.
2.0 Mediocre2 Apr 2018
Deposit refundCons: After more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.
5.6 Okay31 Mar 2018
Cons: Old car
6.4 Good28 Mar 2018
Extra charges!Pros: Car was reliable.Cons: This rental was advertised with an absurdly low base rate ($7/day) but ended up costing more than $300 for a 3-day rental. The surcharges lacked transparency— we wouldn’t have estimated the final bill until it was handed to us.
2.0 Mediocre25 Mar 2018
They didnt have a carCons: They had no cars at all..
2.0 Mediocre17 Aug 2017
Pros: they did not have a record of the reservation or the car I booked were rude and unprofessionalCons: they did not have a record of the reservation or the car I booked were rude and unprofessional
2.0 Mediocre14 Aug 2017
Reserved Car Not TherePros: Nothing. Literally nothingCons: When you book a rental and it's confirmed days in advanced it should be there. I'm guessing because I booked online and not a walk up they prioritized me the lowest as it was a deal
Enterprise![Enterprise]()
10 Excellent (1 review)
4 locations in Playa del Carmen
Enterprise
Locations in Playa del Carmen
Av Constituyentes 2+52 984 877 2900 ext. 244055
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
Av. Constintuyente #1+52 984 873 4000 ext. 3055
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
Calle 3 South No 229+52 984 873 0883
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Calle Quinta Avenida, Luis+52 984 873 4000
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
10.0 Excellent29 Apr 2021
Pros: very friendly staff, super flexible, nice car, and good location.
Avis
Locations in Playa del Carmen
1RA Sur Por 5TA Av Zona+52 984 168 2734
| Monday | 08:00 - 17:00 15:00 - 18:00 |
| Tuesday | 08:00 - 17:00 15:00 - 18:00 |
| Wednesday | 08:00 - 17:00 15:00 - 18:00 |
| Thursday | 08:00 - 17:00 15:00 - 18:00 |
| Friday | 08:00 - 17:00 15:00 - 18:00 |
| Saturday | 08:00 - 17:00 15:00 - 18:00 |
| Sunday | 08:00 - 17:00 15:00 - 18:00 |
Avenida 10 Calle 2 Y Calle 4+52 984 876 2612
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Avenida 10 Manzana 26+52 984 688 8154
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Hotel Xcaret Mexico - HOTEL GUESTS ONLY+52 984 159 1600
| Monday | 08:00 - 17:00 15:00 - 18:00 |
| Tuesday | 08:00 - 17:00 15:00 - 18:00 |
| Wednesday | 08:00 - 17:00 15:00 - 18:00 |
| Thursday | 08:00 - 17:00 15:00 - 18:00 |
| Friday | 08:00 - 17:00 15:00 - 18:00 |
| Saturday | 08:00 - 17:00 15:00 - 18:00 |
| Sunday | 08:00 - 17:00 15:00 - 18:00 |
Lote 4 Manzana 73+52 984 803 8081
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Playacar Mall-Paseo Xaman-Ha Mzn 25+52 984 873 3843
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Secrets Maroma Beach-HOTEL GUESTS ONLY+52 984 803 8081
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
10.0 Excellent30 Jan 2020
Pros: YES, all was good and they spoke english, a real bonus!Cons: Pick up process was longer than expected, return was quick and easy
Europcar![agency]()
4.2 Okay (16 reviews)
3 locations in Playa del Carmen
Europcar
Locations in Playa del Carmen
Carr Federal Chetumal+52 998 877 2100
Playa Del Carmen, Quintana Roo+52 984 873 2820
Predio Limonar, Fraccion 2, Acceso Xcalacoco Playa del Carmen, QROO
2.0 Mediocre31 May 2021
Cons: The address is not correct, the car does not exist and the price is 60 usd (instead of 41 usd) for a cheaper category of car, plus i have to pay the insurance cause they don’t accept the insurance of the credit card. It’s a fraud.
2.0 Mediocre29 May 2021
Pros: Super rude staff (young guy)Cons: Staff was so rude that we decided not to rent there and go somewhere else.
2.0 Mediocre17 Mar 2021
Pros: NothingCons: STAFF WAS EXTREMELY EXTREMELY CANNOY SAY IT ENOUGH EXTREMEEEELY RUDE! NEVER EVER AGAIN!
2.0 Mediocre2 Jan 2021
Pros: NOTHING! They did not have a car for us! They confirmed that a reservation was made in our name but told us that since the car was not paid for in advance, car was given out to someone else. The site did not request payment at the time of reservation. They offered to give us another car for triple the cost! They told us that you should never use a third party site like Expedia or Kayak so don't waste your time making reservations with this company, they were not even sorry that we got stranded without transportation.Cons: Honoring the reservation!
2.0 Mediocre31 Dec 2020
Pros: The people working at the agency were very nice.Cons: They didn’t have the car we had reserved. It was so much more expensive—like three times more! It took over two hours to figure it out. We ended up paying triple and driving a tiny car we didn’t reserve! It was a frustrating part if our trip. I would never rent a car from there again. However we heard that many companies are similar.
4.0 Okay2 Jan 2019
Be careful and do take pictures of the carCons: The pick up was quite easy. Although we booked the car for 8 am and it was only ready for us at 10am (they were finishing cleaning it and then we reviewed the contract/car state etc). My issue was at drop off. They tried to make us liable for a scratch that was already there before pick up. We were very lucky to have pictures of the car we took on pick up day to prove it wan't us. But even with that it was a struggle to prove it was the same scratch. I am used to car rental companies so I expect those types of issues (hence the pictures) but still, this is a stressful and unpleasant experience for anyone who doesn't want to be charged hundreds randomly.
2.0 Mediocre16 Dec 2018
Poor servicePros: Location in the resort I was staying was convenient.Cons: Service was poor. Representatives were deceptive about pricing. Prices changed rapidly day to day and were much different than the posted prices. Really bad insurance coverage options (unable to decline damage waiver). Seemed very unorganized.
8.4 Excellent26 Feb 2018
Cons: Forced insurance premiums
8.0 Excellent22 Jan 2018
Pros: CarCons: Slow, $27 for 1/8 tank gas
2.0 Mediocre8 Jan 2018
Cons: Don't book! Having a reservation means nothing they won't hold a car for you.
Hertz
Locations in Playa del Carmen
5 Avenida X Calle 28 Nte+52 800 709 5000
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Av 10 Norte Esq 14 Nte Bis+52 800 709 5000
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Av. 15 Local 41pb+52 999 911 8040
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Central De Autobuses+52 800 709 5000
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
Paseo Xaman Ha Mza. 25+52 800 709 5000
| Monday | 07:30 - 21:30 |
| Tuesday | 07:30 - 21:30 |
| Wednesday | 07:30 - 21:30 |
| Thursday | 07:30 - 21:30 |
| Friday | 07:30 - 21:30 |
| Saturday | 07:30 - 21:30 |
| Sunday | 07:30 - 21:30 |
Quinta Ave. & Calle 10+52 999 911 8040
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
2.0 Mediocre17 Aug 2020
Pros: They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...
2.0 Mediocre5 Jan 2020
Cons: They charged triple of what reservation confirmed. Dont trust1
2.0 Mediocre1 Jan 2020
Pros: Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.Cons: Having an accurate inventory. There were no cars.
2.0 Mediocre31 Dec 2019
Pros: Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.
7.2 Good17 Oct 2018
Cons: The Pickup was alwals lates minimum 30 minutes more
7.2 Good10 Jan 2017
Pros: drop off on another locationCons: dirty not well balanced and not aligned
10.0 Excellent9 Jan 2017
Excellent ServicePros: Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
2.0 Mediocre5 Jan 2017
ScamCons: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
2.0 Mediocre30 Dec 2016
Why make a reservation?Pros: Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
2.0 Mediocre28 Dec 2016
Very bad experience with Hertz!Cons: They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
National![National]()
3.5 Mediocre (4 reviews)
3 locations in Playa del Carmen
National
Locations in Playa del Carmen
Av Constituyentes 2+52 984 877 2900 ext. 244055
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
Av. Constituyentes #1+52 984 873 4000 ext. 3055
| Monday | 00:00 - 00:00 |
| Tuesday | 00:00 - 00:00 |
| Wednesday | 00:00 - 00:00 |
| Thursday | 00:00 - 00:00 |
| Friday | 00:00 - 00:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
Calle 3 South No. 229+52 984 873 0883
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
2.0 Mediocre26 May 2021
Pros: NothingCons: I saw a price online and when I went to the shop they asked me for an insurance and I had to pay double the price of the car. I’ve never had this situation in over countries
2.0 Mediocre31 Mar 2021
Pros: They didn’t actually have any cars to rent out even though they had multiple listings online.
2.0 Mediocre26 Jan 2021
Cons: The office is hard to find and upon return they made my wife wait outside due to Covid ( even though when we came to pick up the car we were both allowed in the office). Furthermore I waited in the office for half an hour for them to give me my paperwork after asking twice for it they kicked me out. I now have the entire $2500 deposit pending on my credit card. Meanwhile we barely caught our flight back to the states thanks to this terrible experience.
Alamo
Locations in Playa del Carmen
5a Avenida Norte Esq Calle 6 Norte+52 984 803 1239
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
2.0 Mediocre25 May 2021
Cons: They did not have a car for me
2.0 Mediocre5 May 2021
Cons: You should communicate more with each other. In the rental: 1) they didn't have the car at all 2) the price was much higher (from 75 to 185 dollars) I was told that you know it but do not regard it. Make it better please. We solved it directly with Hertz in the end. Have a nice day! Petr
4.0 Okay3 May 2021
Cons: When I arrived to pick up my car rental reservation they did not have a car available and had me wait over 20mins to even get that information when they knew the entire time.
2.0 Mediocre20 Mar 2021
Pros: NothingCons: they didn’t have the car ,that we rented at least a month ago. And they couldn’t have cared less. We had to take a bus to get to our destination
2.0 Mediocre17 Feb 2021
Pros: nothing.....staff not helpful. didn't honor the reservation. Left me with little hope or alternatives.Cons: Everyting. They clearly don't give a shit about their relationship with you. I took a bus an hour into town to get the car only to be told that they didn't have any more cars and that I should reserve on their website and not a third party
2.0 Mediocre20 Dec 2020
Cons: It was a rip off and they had over $1,000 (US) in hidden fees. I didn’t even get the car. I walked out of the office
6.0 Good3 Dec 2020
Cons: Pricing issues and car size not available at pickup.
5.2 Okay16 Mar 2020
Cons: I was surprise with the mandatory insurance fee that tack on $22/day. I wish I could have know that before renting it. I felt cheated because I have no choice but to agree with the fee. Beware of hidden and surprise fee.
Payless![agency]()
2.8 Mediocre (7 reviews)
7 locations in Playa del Carmen
Payless
Locations in Playa del Carmen
Av 10 Sur Plaza Paraiso+52 998 803 1901
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Av Norte Mza .62 Reg33 #15+52 998 886 2812
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Calle 1 Entre 15 Y 20+52 984 879 4137
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Calle 4 Notre+52 984 879 4137
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Calle Plaza Marina Local 40+52 984 873 1395
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Carr. Cacun Chetumal Km 309+52 998 246 2014
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Paseo Xaman Ha, Lt. #2+52 998 246 2014
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
2.0 Mediocre21 Nov 2017
HORRIBLEPros: This was a complete joke. I asked my boyfriend and roomate, while booking my car rental on Kayak if it was legit, and they assured me it was. Well... It wasn't. I arrived to the car rental shop 'Pay Less Car Rental' to a very rude man, telling me he didn't have my reservation. Even though I had a confirmation number. So after digging he tells me the Luxury SUV we rented, they have never had had in stock. And all that was available was a low end small car. Considering I had 5 people waiting on me to take an 2 hour road trip, I had no choice but to take the car. This car should not be on the road, its old, rusty, dented, and dangerous. The seat belts don't work, It is standard and it barley switches gears, the windows leak, the lock on the drivers door barley unlocks, the wipers don't work, the lights are so dim I can't drive at night, and SO much more. This vehicle is an absolute JOKE and should be taken off the road. At this point I am under the impression that Kayak is not even close to legitimate, and it is a waste of time to book something, that doesn't even exist.Cons: Everything
2.0 Mediocre9 Jan 2017
Cons: price was way higher than advertised. I didnt rent a car because of it
2.0 Mediocre1 Jan 2017
One of the worst place to ever rentPros: NothingCons: Three of us with families reserved three vans at plays del Carmen, Mexico to drive to chichen itza. We have confirmed reservation numbers from kayak. When we went three to pick vans the didn't even know that we are coming. He had no vans cars or anything to rent to us. All three families stranded middle of no where with kids. Avoid at all cost. Kayak should ban them.
2.0 Mediocre30 Dec 2016
Do not rent from here.Pros: Absolutely nothing.Cons: There was a language barrier which normally isn't a big deal and is to be expected. But they told me the final contract could be printed in English which was the only reason we decided to go with them. After payment and a $250 USD hold on our card for the car, they said it can't be printed in English. Too late now, had to go through with it. It was a 3 hour ordeal to get the rental as well. After we turned it back in they said the deposit would be back in our account within 2 days. 5 days later and we're still not seeing the money hit our account. Go with a reputable company. Hertz was right down the street and would have been a much better option.
2.0 Mediocre27 Dec 2016
They try to scam youPros: Nothing to like.Cons: I booked a one day car rental for 10$. When I got there, internet was down and the agent told me that there was no way I could rent the car for $10. He said the rental would be much more, and that insurance was required and it was 78$ USD. He was not willing to honor the booking details at all.
2.0 Mediocre27 Dec 2016
Kayak or Payless did not even book any van or car.Pros: I got the confirmation of the van and we went to the location. The representative said its not confirmed and there are no vans available. We had to take a bus to get on to several places with our kids. Its very disappointing for our friends and families to trust Kayak
Firefly![Firefly]()
2.3 Mediocre (12 reviews)
2 locations in Playa del Carmen
Firefly
Locations in Playa del Carmen
Playa del Carmen Airport
| Monday | Invalid date - 23:59 |
| Tuesday | Invalid date - 23:59 |
| Wednesday | Invalid date - 23:59 |
| Thursday | Invalid date - 23:59 |
| Friday | Invalid date - 23:59 |
| Saturday | Invalid date - 23:59 |
Plaza Tukan Local 4 10a Avenid0180 0709 5010
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
6.0 Good5 Jun 2021
Pros: That I was able to get a car.Cons: The breakdown of the cost for the insurance with the cost upfront. I feel it was a bit of a hidden aspect. To literally pay double the amount of the rental for the insurance was a bit upsetting. Original quoted price through Kayak was $114 USD, at the end I ended up paying $355 USD. I knew that there would be insurance but it is crazy to pay $240 for insurance for 3 days. I did it as I was not wanting to be on the hook for 10% of the value of the car. The insurance in this situation compared to purchasing insurance in the USA is so different. I would suggest adding that information on the rental information.
2.0 Mediocre19 Apr 2021
Pros: They charge mandatory insurance which is 3 times more than the car rental.
2.0 Mediocre22 Feb 2021
Pros: The drop off was super quick and efficient.Cons: We were quoted $350 we knew the y were going to try to sell us insurance so we got insurance trough our credit card, even with our credit card insurance they wanted to charge us the $350 plus another $850 for insurance for $1200 total!!! When we told them that was ridiculous and started to leave the price suddenly dropped to $750 total which was still twice what we were quoted but we accepted it. Its really sad that they try to take advantage of people on vacation!!
2.0 Mediocre10 Jan 2021
Pros: Office was closed for “upgrades” and we had to find the temporary facilities. Waited an hour in line in the heat to get a car only to be told that the price was double what was shown on the reservation. Didn’t end up getting a car after all that. Rude staff. Horrible experience. There were several people in line before us and none got a car either.Cons: Pretty much everything.
2.0 Mediocre9 Jan 2021
Pros: Car was okCons: More information upfront of fees. The reps at the counter tried to sell expensive insurance for the car. I told them I get covered through my car and my credit card insurances. They said I had to put down a deposit if I didn't get their insurance. The deposit was $9,500. They also didn't clarify the charges for not refueling the car before returning. I was let to believe I would pay 16 Mexican pesos but in reality I had to pay 32 Mexican pesos for each liter. The also experience was trying to scam you out of money.
2.0 Mediocre4 Jan 2021
Cons: Fix your software
2.0 Mediocre17 Jan 2017
Cons: They insisted on buying insurance which I already have so I did not rent the car
2.0 Mediocre8 Jan 2017
Cons: The line was so long and agent so slow we were unable to rent the car. Also it appeared that the vehicle we reserved was not available and the computer system was very old. Avoid this place if you are on a tight schedule!
2.0 Mediocre6 Jan 2017
No cars availablePros: NothingCons: Offering cars for rental when there are no cars available
2.0 Mediocre5 Jan 2017
Do not book online in MexicoPros: They agencies listed here do not honor the reservations and there were no cars available as stated. You have to go in person if you're hoping for a chance to get anything.Cons: No cars!
Dollar![agency]()
2 Mediocre (6 reviews)
1 location in Playa del Carmen
Dollar
Locations in Playa del Carmen
Av 10 Esq 16+52 800 365 1111
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
2.0 Mediocre25 Dec 2020
Cons: Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.
2.0 Mediocre6 Jan 2020
Cons: They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak
2.0 Mediocre2 Jan 2020
Pros: NothingCons: Dollar didn't have carsnto rent out.
2.0 Mediocre1 Jan 2020
Pros: Nothing!Cons: The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.
2.0 Mediocre29 Dec 2019
Pros: I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.
2.0 Mediocre27 Dec 2019
Pros: I didn’t like anything and was very disappointedCons: It was a real joke. The rental company asked me for 10k USD deposit to rent the car. I travel a lot and I use to rent cars all over the world and I was in shock when they asked me for this deposit. I was not renting a Ferrari or Porsche it was an economic car. I do not recommend to rent from there. The rental is managed by Firefly which has essentially bad reviews on the net.
Economy Rent a Car![Economy Rent a Car]()
2 Mediocre (2 reviews)
1 location in Playa del Carmen
Economy Rent a Car
Locations in Playa del Carmen
Local 24, Manzana 81 Lote 1, Condominio Aldea Thai+52 998 253 6112
2.0 Mediocre8 May 2018
Cons: I got there, and they told me that I had to pay for insurance. I explained that I had insurance through my credit card, they still made me pay for it. Additionally, I had made a reservation with a different return location than the pick up. They decided to charge an additional fee for that as well. The whole process was very difficult and uncomfortable. They make you sign too many papers, more than any other company I used in the past, and they they make copies of your credit card, passport and Driver's Licence.
Ace![agency]()
2 Mediocre (6 reviews)
1 location in Playa del Carmen
Ace
Locations in Playa del Carmen
16 Bis+52 33 4170 8243
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
2.0 Mediocre30 Nov 2019
Pros: No one was rude.Cons: The pick-up location could have existed.
2.0 Mediocre21 Nov 2019
Pros: Nothing at allCons: Actually having the car. Instead of arriving and asking for an extra $200
2.0 Mediocre18 Jul 2019
Cons: Minivan I had paid for was not available when I arrived. Rate more than doubled after insurance. Finally, the car I got was old and beat up... should have gone with Avis/Hertz; same price at the end of the day...STAY AWAY
2.0 Mediocre21 Jul 2017
Horrendous customer service, playing tricksPros: NothingCons: Showed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!
2.0 Mediocre27 May 2017
False Andre misleading informationCons: The price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.
2.0 Mediocre2 Nov 2015
probably won't book a car on kayak againCons: The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.
Thrifty![Thrifty]()
2 Mediocre (4 reviews)
1 location in Playa del Carmen
Thrifty
Locations in Playa del Carmen
Av 10 Esq 16+52 800 021 2277
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
2.0 Mediocre16 Mar 2021
Pros: NothingCons: Everything
2.0 Mediocre1 Mar 2021
Pros: The pickup time was 8pm and they were already closed.Cons: The Firefly representative was so, so rude. Not willing to help, barely wanted to talk to me even though I had a reservation.
2.0 Mediocre3 Jan 2021
Pros: Absolutely nothing. Even with a reservation, many days in advance, there was no car for us when we arrived at the rental place. On top of that, the thrifty rental office was closed and everything was being operated through the Hertz office. Worst experience I’ve ever had.Cons: Nothing went correctly, so technically everything could have been better.
Sunnycars![Sunnycars]()
7 locations in Playa del Carmen
Sunnycars
Locations in Playa del Carmen
10 Av. Sur 10
5 Av. Con Calle 10
5A Avenida Norte Esq Calle 6 Norte
Ave. Juarez
Avenida Paseo Xaman Ha mza 25
Calle 8
Carr Federal Chetumal
Recent reviews
MEXRENTACAR
Locations in Playa del Carmen
5ta Avenida, Entre 14 N y 16 N+52 334 170 8243
Carretera Federal Cancún-Playa del Carmen Km 48+52 334 170 8243
Playa Del Carmen Airport
Recent reviews
Adocar Rental![Adocar Rental]()
2 locations in Playa del Carmen
Adocar Rental
Locations in Playa del Carmen
10 Avenida Norte Mz 10 Lt. 2, Centro. Entre las calles 2 y 4
Av. Xcacel, Manzana 18 Plano 2
Recent reviews
America Car Rental
Locations in Playa del Carmen
Calle 4 Norte entre Av. 5 y Av. 10 Manzana 4+52 984 803 3748
Condominio Aldea Thai Local 24, Manzana 81 Lote 1 entre calle 26 y calle Cozumel+52 984 803 3748
Recent reviews
IssiCar![IssiCar]()
2 locations in Playa del Carmen
IssiCar
Locations in Playa del Carmen
Calle 12 #230 Mz 55, Lote 8 Local2, Entre Av 20 Y Av 15, Colonia Centro, Cp+52 984 115 2008
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Calle 30 Av 105 Y 110 Nte, Colonia Ejidal 2,mz 178, Lote 8 Zona Urbana, Cp+52 984 115 2008
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 09:00 - 18:00 |
Recent reviews
NU Car![NU Car]()
2 locations in Playa del Carmen
NU Car
Locations in Playa del Carmen
Avenida Primera Norte Local 3
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Local 24, Manzana 81 Lote 1, Condo Aldea Thai+52 998 253 6112
Recent reviews
Sixt![Sixt]()
2 locations in Playa del Carmen
Sixt
Locations in Playa del Carmen
Ave 10 N cruz Calle 28 Local 3+52 984 803 0768
| Monday | 07:00 - 20:00 |
| Tuesday | 07:00 - 20:00 |
| Wednesday | 07:00 - 20:00 |
| Thursday | 07:00 - 20:00 |
| Friday | 07:00 - 20:00 |
| Saturday | 07:00 - 20:00 |
| Sunday | 07:00 - 20:00 |
Carretera Cancún Tulúm Km. 62+52 984 877 4400
| Monday | 09:00 - 18:00 14:00 - 18:00 |
| Tuesday | 09:00 - 18:00 14:00 - 18:00 |
| Wednesday | 09:00 - 18:00 14:00 - 18:00 |
| Thursday | 09:00 - 18:00 14:00 - 18:00 |
| Friday | 09:00 - 18:00 14:00 - 18:00 |
| Saturday | 09:00 - 18:00 14:00 - 18:00 |
| Sunday | 09:00 - 18:00 14:00 - 18:00 |
Recent reviews
Mas By Mex![Mas By Mex]()
1 location in Playa del Carmen
Mas By Mex
Locations in Playa del Carmen
Quinta Avenida+52 33 4170 8243
Recent reviews
Arrent Car Rental![Arrent Car Rental]()
1 location in Playa del Carmen
Arrent Car Rental
Locations in Playa del Carmen
Calle 10 Mz 6 Lt 3+52 984 803 3755
Recent reviews
City Car Rental![City Car Rental]()
1 location in Playa del Carmen
City Car Rental
Locations in Playa del Carmen
Av constituyentes calle 20 y 25+52 998 980 0766
Recent reviews
Infinity Car Rental![Infinity Car Rental]()
1 location in Playa del Carmen
Infinity Car Rental
Locations in Playa del Carmen
CRT Cancun Aeropuerto, SM 301 Mza 8 Lte 8 Bodega 33-A+52 998 886 3145
Recent reviews
keddy by Europcar![keddy by Europcar]()
1 location in Playa del Carmen
keddy by Europcar
Locations in Playa del Carmen
Playa Del Carmen, Quintana Roo- Calle 8, Lote 10, Entre Av.15-Av.10
Recent reviews
Rhodium![Rhodium]()
1 location in Playa del Carmen
Rhodium
Locations in Playa del Carmen
Playa del Carmen Airport
| Monday | Invalid date - 23:59 |
| Tuesday | Invalid date - 23:59 |
| Wednesday | Invalid date - 23:59 |
| Thursday | Invalid date - 23:59 |
| Friday | Invalid date - 23:59 |
| Saturday | Invalid date - 23:59 |
Recent reviews
Right Cars![Right Cars]()
1 location in Playa del Carmen
Right Cars
Locations in Playa del Carmen
Local 25 Manzana 82 Lote 1 Entre Calle 26 Y Calle
Recent reviews
119 travellers who hired a car in Playa del Carmen gave the car agency they used an average rating of 3.9
Car hire locations in or near Playa del Carmen
Good to know
Most popular agency | America Car Rental |
|---|---|
Most popular car type | Economy |
Average price | £12/day |
Good deal | £9/day |
When to book a car hire in Playa del Carmen
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for renting a car in Playa del Carmen
- Playa del Carmen, Mexico is a beautiful vacation destination for many people, but it is also a remote place which is easiest explored and discovered on your own four wheels. Rent a car for your time in Playa del Carmen to benefit from the flexibility and freedom it can give you. Also bear in mind that the nearby Theme Park and Amusement Park are best reached by car in less than a quarter of an hour and cannot be reached by public transport easily.
- Even though International Airport Cozumel is closer to Playa del Carmen in miles, the best choice is to fly into Cancun International Airport and rent a car from their on-site car hire center, which features the most car agencies in the vicinity including Alamo, Thrifty, and Avis. The drive to Playa del Carmen will take about 45 minutes and goes along the coastal 307 road.
- Driving in Mexico can be daunting for some travelers at first, with safety concerns and the Mexican police who are known to be especially strict with tourists from abroad. However, as long as you adhere to the speed limits, check the car is properly insured, and have all the right documents in place, driving in Playa del Carmen should be no problem; travelers will get to explore the beautiful Tulum Ruins and more within their own time frame and with peace of mind.
- During the morning hours, traffic mostly keeps flowing in Playa del Carmen, but there is some increased traffic during lunch time, around 11am-1pm, when the Cancún/Mexico 307 can get especially clogged up. In the afternoon between 3 to 6pm, traffic also increases regularly during the weekdays so, if possible, try to avoid going out during these times, or circumvent the traffic via the many little side alleys.
- 25% of our users found a car hire in Playa del Carmen for £9 or less
- Book your car hire in Playa del Carmen at least 3 weeks before your trip in order to get a below-average price
- Supplier choice car hires in Playa del Carmen are around 73% cheaper than other car types, on average
FAQs about car rentals in Playa del Carmen
Some car hire companies in Playa del Carmen which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Alamo, Budget and Avis
On average a hire car in Playa del Carmen costs £12 per day.
The average price of fuel in Playa del Carmen is £2.94 per litre over the past 30 days. Filling up a tank of fuel costs between £35 and £47, depending on the car size.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type in Playa del Carmen.
Car hire companies onsite at Cancun airport include MEXRENTACAR, Avis, America Car Rental, Hertz, Alamo, Europcar, Adocar Rental, U-Save, Budget and Firefly.
Car hire companies that offer shuttle or pick-up services from Cancun airport to off-airport locations include MEXRENTACAR, Avis, America Car Rental, Hertz, Alamo, Europcar, Adocar Rental, U-Save, Budget and Firefly.
Take a look at our extensive car hire location map to find the best car hire deals near you.
A Economy car hire in Playa del Carmen costs £11 per day, on average.
A Intermediate car hire in Playa del Carmen costs £19 per day, on average.
A Mini car hire in Playa del Carmen costs £7 per day, on average.
In Playa del Carmen, cars are most frequently hired at America Car Rental Condominio Aldea Thai Local 24, Manzana 81 Lote 1 entre calle 26 y calle Cozumel (1 miles from city centre).
On average hiring a car in Playa del Carmen costs £81 per week (£12 per day).
On average a car hire in Playa del Carmen costs £347 per month (£12 per day).
Playa del Carmen is one of the most beloved tourist destinations in Mexico for one main reason: the wonderful sunshine and scenic beaches. Make the most out of your stay there and rent a convertible to get the most out of the summer feeling. It may be advisable to not opt for the most expensive car to decrease the risk of being targeted by thieves.
Speed limits are given in km/h in Mexico and are clearly marked throughout. They must be adhered to at all times. Unless otherwise indicated, speed limits dictate 60 km/h (37 mph) on streets which do not indicate a clear limit, up to 90 km/h (56 mph) on rural roads with two lanes, and up to 110 km/h (68 mph) on highways.
Getting petrol in Mexico is pretty cheap with an average price of Mex$14 per liter ($0.68 USD, which means $2.72 per gallon). Scams at Mexican petrol stations still happen now and then, so it is important to check the petrol filler beforehand to ensure all numbers are set to zero. Also, when paying with a credit card, always demand a receipt.
Finding a parking spot in central Playa del Carmen can be tricky, but street parking is possible, especially on the northern side of the city. Remember to never park on the street where there is yellow curb, as the car would most likely be towed! There are also public parking lots, such as the Parking Lot in Calle 8 Nte 2 or in 15 Avenida Nte LB, which are always a good choice.