Overview

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Hotel Puerto Palace
Best Pool

C/ Doctor Cobiella Zaera, 38400 Puerto de la Cruz, Canary Islands, Spain
+34 922 372 460

£36+

Overall guest ratings

8.1/10 Excellent
Based on 1,434 reviews

Review highlights

  • 9.1
  • 9.1
  • 8.9
  • 6.5

Good to know

  • Great menu
  • Great view
  • Pleasant hotel grounds
  • Clean hotel facilities

Nearby

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    About

    The Hotel Puerto Palace is a 4-star hotel located in a quiet, residential area of Puerto de la Cruz, Tenerife, in the magnificent La Orotava valley. Its unique location is close to the beach as well as an area filled with restaurants, shops and leisure facilities. The hotel's atmosphere makes it the perfect place to enjoy your vacation

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Car hire
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pool table
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Concierge service
    • Child pool
    • Internet (surcharge)
    • Pets not allowed
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.1 Excellent
    Based on 1,434 reviews
    • 9.1 "Perfectly clean."
      9.5 "95% thought it was clean."
      8.7 "87% said rooms were clean."
      10.0 "Clean pool, said 100%."
      7.1 "71% said the bathroom was clean."
    • 9.1 "Excellent pool."
      10.0 "Clean pool, said 100%."
    • 8.9 "Amenities are good."
      9.3 "93% found the grounds to be nice."
      8.4 "84% thought the building was wonderful."
      7.7 "77% loved the outdoor sports facilities."
      9.0 "90% enjoyed the lobby entrance."
      8.4 "84% loved the terrace."
      7.5 "75% loved the facilities for kids."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.1 "Housekeeping was great, according to 81%."
      9.8 "98% were happy with the shuttle service."
      8.9 "89% were happy with the room service."
    • 8.3 "Location is great."
      7.9 "Great parking, according to 79%."
      10.0 "100% thought parking was inexpensive."
      9.4 "94% liked the proximity to sightseeing."
    • 6.5 "Breakfast is mediocre."
    • 6.5 "Food is average."
      6.1 "Desserts were ok, said 61%."
      6.9 "69% thought the dining experience was appropriate."
      5.7 "Side dishes were satisfying, according to only 57%."
      5.6 "The price was ok for 56%."
      6.3 "Only 63% liked the pork dishes."
    • 4.6 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    Based on 1,104 reviews
    • 9.3 "Perfectly clean."
      9.7 "97% thought it was clean."
      8.7 "87% said rooms were clean."
      10.0 "Clean pool, said 100%."
      7.6 "76% said the bathroom was clean."
    • 9.2 "Excellent pool."
      10.0 "Clean pool, said 100%."
    • 8.7 "Amenities are good."
      9.1 "91% found the grounds to be nice."
      8.2 "82% thought the building was wonderful."
      7.3 "73% loved the outdoor sports facilities."
      8.6 "86% enjoyed the lobby entrance."
      8.3 "83% loved the terrace."
    • 8.4 "Good value."
      9.7 "97% thought it was a great value."
    • 8.4 "Location is great."
      8.3 "Great parking, according to 83%."
      10.0 "100% thought parking was inexpensive."
      9.6 "96% liked the proximity to sightseeing."
    • 6.6 "Breakfast is mediocre."
    • 6.6 "Food is average."
      7.0 "70% loved the menu selection."
      6.3 "Desserts were ok, said 63%."
      5.3 "Side dishes were satisfying, according to only 53%."
    • 5.0 "Internet is average."
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    Overall rating

    8.1 Excellent
    Based on 243 reviews
    • 9.2 "Excellent pool."
      10.0 "Clean pool, said 100%."
    • 8.8 "Generally very clean."
      8.5 "85% said rooms were clean."
      9.5 "95% thought it was clean."
      10.0 "Clean pool, said 100%."
    • 8.8 "Amenities are good."
      9.2 "92% found the grounds to be nice."
      8.3 "83% thought the building was wonderful."
    • 8.5 "Great service."
      8.9 "89% thought the service was very professional."
      8.2 "Housekeeping was great, according to 82%."
    • 8.4 "Location is great."
      7.7 "Great parking, according to 77%."
    • 7.0 "Nice rooms."
      6.1 "Beds were acceptable for 61%."
      5.5 "For only 55%, the bathroom was ok."
    • 6.7 "Food is average."
      6.2 "Desserts were ok, said 62%."
      6.9 "69% thought the dining experience was appropriate."
      5.7 "Side dishes were satisfying, according to only 57%."
    • 6.0 "Breakfast is mediocre."
    • 4.4 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 86 reviews
    • 9.2 "Perfectly clean."
      9.6 "96% thought it was clean."
    • 9.1 "Excellent pool."
    • 9.1 "Excellent amenities."
      9.4 "94% found the grounds to be nice."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 8.1 "Location is great."
    • 6.9 "Food is average."
    • 6.7 "Breakfast is mediocre."
    • 4.3 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Great menu"
    "Great view"
    "Pleasant hotel grounds"
    "Clean hotel facilities"
    data provided by TrustYou

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