Overview

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Hotel Puerto Palace
Best Pool

C/ Doctor Cobiella Zaera, 38400 Puerto de la Cruz, Canary Islands, Spain
+34 922 372 460

£37+

Overall guest ratings

8.1/10 Excellent
Based on 1,505 reviews

Review highlights

  • 9.2
  • 9.0
  • 9.0
  • 6.8

Good to know

  • Nice building
  • Friendly service
  • Pleasant hotel grounds
  • Clean hotel facilities

Nearby

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    About

    The Hotel Puerto Palace is a 4-star hotel located in a quiet, residential area of Puerto de la Cruz, Tenerife, in the magnificent La Orotava valley. Its unique location is close to the beach as well as an area filled with restaurants, shops and leisure facilities. The hotel's atmosphere makes it the perfect place to enjoy your vacation

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Car hire
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Game room
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pool table
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Concierge service
    • Child pool
    • Internet (surcharge)
    • Pets not allowed
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.1 Excellent
    Based on 1,505 reviews
    • 9.2 "Perfectly clean."
      9.7 "97% thought it was clean."
      8.8 "88% said rooms were clean."
      10.0 "Clean pool, said 100%."
      7.1 "71% said the bathroom was clean."
    • 9.0 "Excellent amenities."
      9.4 "94% found the grounds to be nice."
      8.5 "85% thought the building was wonderful."
      8.0 "80% loved the outdoor sports facilities."
      8.7 "87% enjoyed the lobby entrance."
      8.5 "85% loved the terrace."
      8.2 "82% loved the facilities for kids."
    • 9.0 "Excellent pool."
      10.0 "Clean pool, said 100%."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.4 "74% said the reception staff was great."
      7.2 "Housekeeping was great, according to 72%."
      9.8 "98% were happy with the shuttle service."
      8.3 "83% were happy with the room service."
    • 8.2 "Location is great."
      7.6 "Great parking, according to 76%."
      7.8 "78% appreciated the closeness to the beach."
      10.0 "100% thought parking was inexpensive."
      9.0 "90% liked the proximity to shopping."
      9.3 "93% liked the proximity to sightseeing."
    • 6.8 "Breakfast is mediocre."
    • 6.5 "Food is average."
      6.8 "Only 68% were satisfied with the menu."
      6.5 "Desserts were ok, said 65%."
      6.7 "67% thought the dining experience was appropriate."
      6.4 "Only 64% thought the fish/seafood dishes were good."
      5.3 "Side dishes were satisfying, according to only 53%."
      5.6 "The price was ok for 56%."
      5.7 "Only 57% liked the pork dishes."
    • 4.1 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    Based on 1,143 reviews
    • 9.4 "Perfectly clean."
      9.8 "98% thought it was clean."
      8.8 "88% said rooms were clean."
      10.0 "Clean pool, said 100%."
      7.8 "78% said the bathroom was clean."
    • 9.3 "Excellent pool."
      10.0 "Clean pool, said 100%."
    • 8.8 "Amenities are good."
      9.2 "92% found the grounds to be nice."
      8.2 "82% thought the building was wonderful."
      7.9 "79% loved the outdoor sports facilities."
      8.6 "86% enjoyed the lobby entrance."
      8.3 "83% loved the terrace."
    • 8.3 "Good value."
      9.6 "96% thought it was a great value."
    • 8.3 "Location is great."
      8.0 "Great parking, according to 80%."
      8.0 "80% appreciated the closeness to the beach."
      10.0 "100% thought parking was inexpensive."
      9.1 "91% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
    • 6.8 "Breakfast is mediocre."
    • 6.5 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
      6.6 "Desserts were ok, said 66%."
      6.9 "69% thought the dining experience was appropriate."
      5.0 "Side dishes were satisfying, according to only 50%."
      6.3 "Only 63% thought the fish/seafood dishes were good."
    • 4.5 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 255 reviews
    • 9.0 "Perfectly clean."
      8.6 "86% said rooms were clean."
      9.8 "98% thought it was clean."
      10.0 "Clean pool, said 100%."
    • 8.9 "Pool is good."
      10.0 "Clean pool, said 100%."
    • 8.8 "Amenities are good."
      9.3 "93% found the grounds to be nice."
      8.4 "84% thought the building was wonderful."
    • 8.5 "Location is great."
      7.6 "Great parking, according to 76%."
      7.9 "79% appreciated the closeness to the beach."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      7.6 "76% said the reception staff was great."
    • 6.9 "Food is average."
      6.5 "Desserts were ok, said 65%."
      6.8 "Only 68% were satisfied with the menu."
      6.8 "68% thought the dining experience was appropriate."
      5.4 "Side dishes were satisfying, according to only 54%."
    • 6.3 "Breakfast is mediocre."
    • 3.9 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 105 reviews
    • 9.4 "Perfectly clean."
      9.8 "98% thought it was clean."
    • 9.2 "Excellent amenities."
      9.5 "95% found the grounds to be nice."
    • 8.8 "Pool is good."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 8.0 "Location is great."
    • 6.9 "Breakfast is mediocre."
    • 6.8 "Food is average."
    • 4.1 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Nice building"
    "Friendly service"
    "Pleasant hotel grounds"
    "Clean hotel facilities"
    data provided by TrustYou

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