Best Western Palace Hotel & Casino is situated in Douglas and offers free Wi-Fi and an indoor pool. Guests also have exclusive access to the Palace Health Club and Palace Health Club.
The hotel is in a prime waterfront location. For a quick and effortless check-in and departure experience, guests can take advantage of the express check-in/check-out facility. Some of the facilities on offer at this beachfront 4-star hotel are a coffee maker and a spa bath.
Best Western Palace Hotel & Casino features rooms equipped with a hair dryer and ironing facilities. There are also several connecting rooms designed to accommodate families or groups travelling together.
Those staying at the property can sit down to breakfast served each morning at Best Western Palace Hotel & Casino before venturing out to discover the area. In the evening, guests are welcome to enjoy a drink in the comfortable lounge bar.
The hotel provides private parking on site for guests travelling with a car. There are a variety of dining, shopping and nightlife options minutes away.
Guests appreciated the hotel's great location and friendly staff, enjoying amenities like the bar and casino. However, many reviews highlighted issues with cleanliness and service, with several guests expressing disappointment over the condition of the hotel and the responsiveness of the staff.
AI-generated from customer reviews
Location9.5 out of 10
Service2.5 out of 10
Cleanliness2 out of 10
All reviews
8.0
Very good
Daniel, Nov 2025
Pros (+) Great view with a belcony,nice bar & friendly staff.
Cons (-) Rooms are a little dated
9.0
Wonderful
Anonymous, Nov 2025
Pros (+) Balcony sea view
Cons (-) Not enough disabled parking near entrance
5.0
Fair
Marsha, Nov 2025
Pros (+) Basic and safe and clean
Cons (-) Room heating system wow the room were freezing and heaters did and didn't work I was freezing in the rooms and the WiFi didn't work at all
3.0
Poor
Jamie, Nov 2025
Pros (+) Location is great and Lookies bar is nice and up to date
Cons (-) On arrival we noted out room was smelling of B.O. we were given a bottle of airfreshner to spray in the room. We ordered room service 2 of the mornings and both times it was look warm, the beans were the only thing which was hot. Saturday morning we awoke to have no hot water for a shower and had to be somewhere at a specific time which was far from ideal. We went to have dinner in the paragon res...
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8.0
Very good
Dale, Nov 2025
Pros (+) Breakfast was very good ,excellent choices . Catered for everyone
4.0
Mediocre
Neil, Nov 2025
Pros (+) location, view
Cons (-) noisey, no hot water so could not shower
7.0
Good
Dawn, Nov 2025
Pros (+) Great location and I had a room with a sea view
Cons (-) Unfortunately it’s tired and needs updating
9.0
Wonderful
David, Nov 2025
Pros (+) Location great. Staff very professional. Breakfast and Dinners were all fine and good value. Seas view very special as always. The best things are the location and value for money.
Cons (-) Improving the wi-fi is still ‘work in progress’!
10
Wonderful
Colin, Nov 2025
Pros (+) Lovely room with sea view
8.0
Very good
Jurelma, Nov 2025
Pros (+) Love the fact that the hotel has a swimming pool, sauna and steamroom
