Located in Heraklion, Galaxy Hotel Iraklio offers hip 5-star accommodation, as well as a Turkish steam bath, free Wi-Fi and an outdoor pool. It provides a spa, as well as an express check-in and check-out feature, a coffee bar and a swim-up bar.
The hotel's many features include a coffee maker and a spa bath. The hotel's amenities, such as conference rooms and meeting rooms, babysitting services, and massage make this an ideal choice for business travellers, families and couples alike.
Rooms at Galaxy Hotel Iraklio are chic and feature a mini bar. They are also fitted with a hair dryer and ironing facilities.
In-house dining options include a restaurant, which is an ideal spot to have a meal. Each evening, guests are welcome to relax in the lounge bar.
Galaxy Hotel Iraklio is a convenient base to discover nearby Pankritio Stadium and Natural History Museum of Crete. The hotel's multilingual staff will make sure that every traveller has a comfortable visit.
Guests generally appreciated the hotel's great location, friendly and attentive staff, and delicious breakfast options. However, some mentioned issues with room allocation, cleanliness concerns, and limited parking availability. Overall, the hotel provided a pleasant experience with a few areas for improvement.
AI-generated from customer reviews
Service9.5 out of 10
Location9 out of 10
Breakfast9 out of 10
Cleanliness8.5 out of 10
Room Size5 out of 10
Parking3 out of 10
All reviews
8.4
Very good
Anonymous, Jan 2026
I enjoyed my stay at this hotel!
10
Wonderful
Eva, Jan 2026
Pros (+) The staff was so helpful and went out of their way. The rooms and room service was impeccable! The BREAKFAST was incredible!!! The staff is waiting on your every need! Just WOW. A special shout to Ionella on the maintenance staff who helped me clean dog poo off my shoe 🙂↕️🙂↕️. WiFi, rooms, beds everything was super! Free water and cookies every day!
10
Wonderful
Rosalind, Dec 2025
Pros (+) Friendly and helpful staff. Immaculately clean. Inclusive breakfast and parking.
Cons (-) Long way to walk to old town so need car or taxi.
10
Wonderful
Nikos, Dec 2025
Pros (+) Very polite and helpful staff
Cons (-) nothing
10
Wonderful
Brenda, Dec 2025
Pros (+) I had trouble figuring out where to park my car and the staff was so patient and kind with my confused phone calls. My room was upgraded to a lovely suite and I thoroughly enjoyed the restaurant for dinner and the morning breakfast.
Cons (-) It would have been helpful to have received instructions on where to park ahead of time. And, parking spaces are limited--I was fortunate to get the last one.
10
Wonderful
Beth, Nov 2025
Pros (+) Attentive staff, great breakfast
Cons (-) On quite a main road
10
Wonderful
Liang, Nov 2025
Pros (+) The breakfast is very delicious, the location is very convenient and the service was excellent. I will recommend your hotel to my freinds.
9.0
Wonderful
Liis, Nov 2025
Pros (+) We booked the hotel mainly because of the location and proximity to the city centre. However all our expectations were exceeded. The hotel is clean, comfortable and has everything to make your stay perfect. Yes, the rooms are not as big as in some other hotels, but these are comfortable and clean. Top points go to the staff. Everybody was kind, helpful and cheerful. We dined in PerSe restaurant, b...
Cons (-) -
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9.0
Wonderful
Stephanie, Nov 2025
Pros (+) Good location, clean room, friendly staff, good breakfast
Cons (-) The orange juice at the breakfast
7.2
Good
Anonymous, Nov 2025
The location is not bad and the breakfast was genuinely great. However, we were given a noisy room on the first floor with a tree blocking the view, even though we had requested a calm, high-floor room when booking. We asked again at check-in, but were told that moving to a higher floor would require paying extra, even though we were staying only one night. The staff were generally nice, but when ...
