Galaxy Hotel

5 of 5 stars
75 Dimokratias Avenue, Heraklion
21 Sept - 28 Sept
(1 room • 2 guests)
8.9
Excellent
2,989 reviews

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Lounge view of Galaxy Hotel
Other view of Galaxy Hotel
Lounge view of Galaxy Hotel
Buffet view of Galaxy Hotel
Buffet view of Galaxy Hotel
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Overview

Check-in: From 15:00
Check-out: Prior to 12:00
75 Dimokratias Avenue, Heraklion

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Amenities

Outdoor pool
Fitness centre
Restaurant
Bar/Lounge
Room service
Free Wi-Fi
Tea/coffee maker
Coffee machine
Coffee shop
    Accessibility and suitability
  • Entire unit wheelchair accessible
  • Multi-lingual staff
  • Hypoallergenic
  • No smoking
  • Lower bathroom sink
  • Lowered sink
  • Non-feather pillow
  • Designated smoking area
  • Disabled access
  • Roll-in shower
  • Lift
  • Shower chair
  • Accessible by lift
  • Accessible parking
  • Adapted bath
  • Toilet with grab rails
  • Upper floors accessible by lift
    Services and conveniences
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Public transport tickets
  • Room service
  • Tour desk
  • Key access
  • Key card access
  • Foot massage
  • 24-hour front desk
  • Safety deposit box
  • Flexible event space
  • Bottle of water
    Basics
  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Dustbins
  • Conditioner
    Bathroom
  • Higher-level toilet
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Raised toilet
  • Shower
  • Shower cap
  • Additional bathroom
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower
    Dining
  • Electric kettle
  • Grocery deliveries
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Continental breakfast
  • Food can be delivered to guest accommodation
  • Coffee shop
  • Minibar
  • Mini-fridge
  • Breakfast in the room
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine
    General
  • Window
  • Family rooms
  • Interconnected room(s) available
  • Lockers
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • Carpeted
  • City view
    Pool and spa
  • Spa
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Massage
  • Pool bar
    Bedroom
  • Extra-long beds (> 2 metres)
  • Feather pillow
  • Fold-up bed
  • Socket near the bed
  • Sofa bed
  • Cleaning products
  • Wardrobe or closet
    Laundry
  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board
  • Drying rack for clothing
    Parking and transportation
  • Chauffeur
  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)
  • Street parking
    Media and entertainment
  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area
  • CD player
  • TV
    Outdoor
  • Outdoor furniture
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Balcony
    Health and safety
  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
    Workspace
  • Computer use available
  • Fax/photocopying
  • Laptop safe
  • Desk
    Family friendly
  • Cribs available
  • Kids meals
  • Babysitting/child care services (surcharge)
    Things to do
  • Beach access
  • Bicycle hire
    Fitness
  • Fitness centre
  • Gym

Location

75 Dimokratias Avenue, Heraklion

Reviews

8.9
Very good
2989 verified ratings
Wonderful
2035
Very good
563
Good
220
Okay
66
Fair
58
Mediocre
21
Poor
25

Summary of reviews

Guests say
Guests consistently praised the hotel's excellent central location, varied and high-quality breakfast, and friendly, attentive staff. Cleanliness was also a strong point, with many reviews highlighting clean rooms and public areas. However, several guests found the rooms to be small or cramped, especially for groups or families, and some noted that the room size did not always match their expectations. Despite minor issues with room size and occasional noise or parking difficulties, the overall impression was very positive, with many guests recommending the hotel for its value, amenities, and service.
AI-generated from customer reviews
Location10 out of 10
Breakfast10 out of 10
Service9.5 out of 10
Cleanliness9 out of 10
Room Size3 out of 10

All reviews

1.0
Poor
Linda, Nov 2026
Pros (+) Nothing. Rudeness of staff negated any positive feelings
Cons (-) Rudeness of staff and manager.
8.0
Very good
Ulrika, Oct 2026
Pros (+) Good location & nice staff
Cons (-) A little shaded around the pool area
10
Wonderful
Hong, Oct 2026
Pros (+) We had a lovely stay, the rooms are nice and clean The staff is always very nice (special mention to Irini at the restaurant who always went the extra mile to make us feel welcome(
10
Wonderful
Nancy, Oct 2026
Pros (+) We arrived at 3:00 am and were greeted by a super friendly woman who was expecting us and quickly got us checked in and settled in our room. She even gave us a 13:00 late check out since we arrived so late. There was an elevator. The location was a ten minute drive from the airport. The room was very clean and had very nice amenities. The buffet breakfast was outstanding.
9.0
Wonderful
Siegal, Oct 2026
Pros (+) Very friendly staff (Pavlos !) and spotless clean establishment. Elegant lobby to a degree. We were three and in the only room available the limited space was a problem. the evening dining was ok with limited generosity to food quantities which was surprising when taking in consideration the pricing. Breakfast was excellent which allowed a wide choice and attentive staff. A very pleasant experienc...
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9.0
Wonderful
Elle, Oct 2026
Pros (+) The exceptionally welcoming, courteous, and helpful staff. They make you feel like an exclusive guest from the moment you arrive. Best hotel´s breakfast I ever had - at Vetri Restaurant had extensive variety, fresh Cretan ingredients, and locally sourced juices. Excellent night's sleep due to the high-quality bedding and the quiet, residential location of the hotel.
10
Wonderful
Eduardo, Oct 2026
Pros (+) The accommodations and the service of the staff you cannot ask for better service and a nicer location. We were located on a main street and in the center of the city highly recommended
9.0
Wonderful
Kim, Oct 2026
Pros (+) Staff was extremely helpful with an issue we had. Vaso in reception was especially helpful.
9.0
Wonderful
Anna, Oct 2026
Pros (+) Breakfast and service are great
10
Wonderful
Kathryn, Sept 2026
Pros (+) It was beautiful, spacious, great location. We enjoyed the pool and our breakfast was excellent. Staff was very friendly and accommodating. Highly recommend this property.
Cons (-) There was nothing we did not like.