Seats too small. Really uncomfortable if neighbour is fat or simply selfish and invades your space.
Seats too small. Really uncomfortable if neighbour is fat or simply selfish and invades your space.
The flight was excellent and we appreciate that they ran the flight even though only 9 of us were on board!
Excellent round trip from London Gatwick to Newquay Cornwall! Personable staff and crew, bags made it, flights on time. For me it was 5 stars.
For a small aircraft the choice of food and drinks was excellent compared to other ATR 72 operators. Checked in baggage as standard means easy boarding and disembarking for all.
I shall never book a budget airline flight ever again. Saturday morning flight to Belfast cancelled, rescheduled for following day, arriving 25 minutes before scheduled departure flight. I made the mistake of buying a non-flexible, non-refundable ticket options were so much more expensive. Alternative options offered by KAYAK did not come close in any way to my original booking; My first and last attempt to book a flight through Kayak.
Every flight on this airline is delayed, generally upto 2 hours for an internal flight. Very poor and absolute logistical disaster.
Crew was super courteous and helpful. Food quality was not so good. Most of the movies were old.
We had issues with upgrading our seats. The flight itself was fine.
They went out of their way. It was very clean and friendly.
I was pleasantly surprised with the whole experience. Thank you
Not exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better on India leg than Miami to Zurich. All India staff was more professional and service oriented. Very polite and service with a smile.
Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.
Luggage did not make it to Miami still not today! Screen did not work for couple hours- got a bate of chocolate as a peaceful offering. Crew tentative, seats are getting smaller- isle seat arm rest foes not fold- problem getting other 2 passengers to go to the toilet without hitting themselves
Delay on take if- short connecting time- was supposed to have a wheelchair to connecting flight- limped with a cane thru the airport to make a connection
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
Smooth flight. Surprisingly good and inexpensive food choices. Clean cabin. The plane is not equipped with the entertainment system.
Failure of APU meant massive delays at start of journey , baking in an unventilated plane Not good
Delay ca 5 hours on the first flight and 2 hours on the next one
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Great leg room and very clean plane nothing could be better 😁
Very disorganised check-in and boarding. We won't fly with them again
Movie selection was ok, but could be better. Would like to see greater selection of newer movies.
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
There was a Turkish Airlines employee sitting in front of us, we noticed from her conversations we witnessed with the cabin crew and the fact that she boarded business class. She was sat in 16A. Firstly she was talking loudly the majority of the flight with two other men, one of which was leaning over the seat in front of her. This was disturbing as they were talking loudly and we were not able to sleep. The 12 hour long flight turned into a nightmare, even the noise cancellation didn’t work for their chatter. Secondly she requested extra meals from the crew for her male friends. We believe the meals came from business class. They also took their e-cigarettes out and were caught the cabin crew, but no further action was taken. Sitting in economy and seeing this is extremely disheartening. Next time I will book Emirites, I don’t think their staff would be allowed to behave like this.
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
Service was superb and the flight experience overall was great
The flight departed on time and the staff was professional.
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
Food not good, flight attendants not the best, not accommodating very ruff
London Gatwick (LGW)United Kingdom
London Gatwick - United Kingdom