Pros: Overall quick, courteous out and in, car was new and clean, ran well
Cons: Couldn't find how to adjust steering wheel or outside mirrors, no manual in car
16 Dec 2016
Front wheel drive
Pros: My Ford Focus handled the snow covered mountain roads without once slipping or sliding. Excellent tires and I was impressed with the vehicles handling in rather poor road conditions ... record snow eve t!
22 Feb 2017
Didn't honor my reservation
Cons: Booked with Kayak online and when arrived they would not honor the reservation and said they didn't have any cars.
17 Feb 2017
Told I needed stuff I didn't need
Pros: Car was five stars
Cons: Lady at Budget in Bend promptly told me that the gps in the car would be disabled. Because of that I opted to rent one. The gps in the car worked just fine so I payed for something that I didn't need
19 Oct 2015
Pros: price, people at pickup site were friendly and helpful
Cons: Drop off there was a lack of direction to area that private vehicles could wait for those dropping off rental cars.
15 Jan 2016
Cons: Over charged my card by $26.00 for a one day rental
23 Sep 2016
Pros: Nice car. Easy to pick up.
Cons: Car smelled like smoke
13 Jan 2017
Cons: See my prior written statement. My final bill was double than what I was quoted and no explanation as to why. I didn't get a printed receipt just a transaction on my credit card. I travel frequently and rent cars frequently and now I will be hesitant on booking with Budget knowing that the cost is almost double than what you are quoted.
Pros: Prompt service with good availability and a great price. I travel for a living and rent several cars per week with different companies. The staff at Avis at Redmond was courteous efficient and the car was at a very reasonable price. I look forward to using Avis in the future at Redmond.
27 Feb 2017
Pros: Very helpful ladies at the Avis desk in the airport!
Everything was great at the pickup and drop off.
Fast and easy!
Cons: The price of gas. $9.99 @ gallon is a little high in any standards or for any reasons.
The only disappointing part!
16 Aug 2016
$72 from bend to portland... not bad.
Pros: Clean car, good car, nice people, a little hard to find the place, then we pulled into the back and it took us a while to figure out where the front was.
Cons: A little pricey.
18 Aug 2016
Confusing Drop Off
Pros: Great, easy pick up in Bend. The attendant was very helpful and quick to get us our information.
Cons: The drop off location close a few minutes early and there was no drop box to leave the keys. We were told we had the car for 24 hrs but we were unable to get it in on time.
Pros: Enterprise made the pickup and drop off so quick and easy. Then they called me the next day to ensure the car was performing satisfactorily. I'll rent from them again
28 Nov 2016
Pros: Easy pick-up and drop-off, free upgrade to an awesome four wheel drive pick-up truck, which is great for the area if you want to get into the back-country. Also had snow one night and felt very comfortable in this vehicle. Much more reasonable than the airport rentals.
14 Nov 2016
Great customer service. Car not cleaned before ren
Pros: The customer service, ease of pickup and drop off was excellent. Very happy with the transactions! No hard upselling and we were in and out within 5 minutes. Small airport and no wait time in line to pick up. Drop off was during early hours and we only needed to park the car and put the keys into a drop box. VERY HAPPY with ease of renting/customerservice/ease of drop off.
Cons: Car had not been cleaned at all before our renting it. Dash had soda spill and was sticky. Seats were marked up and had crumbs all over the back seats. Inside window was so dirty, we at first ran the defrost because it was just fogging up. Outside was dusty.
Sonata didn't have fabulous pickup and at the seats weren't terribly comfortable. This doesn't reflect on Enterprise, just the actual make/model of the car.
5 Feb 2017
Pros: Wes flexible and generous to make sure I got the right car at the right price.
Pros: I had a Toyota Corolla - ?"S" = good handling, I liked the monitor that showed the "area in the reverse mode" - and it maneuvered well in the turns and backing up.
Comfort when driving - very pleased!
27 Feb 2017
Issues at drop off
Pros: Pretty easy pick up, excellent vehicle for mountainous terrain.
Cons: Bit of confusion at drop off, additionals cost not clearly communicated.
14 Mar 2017
Easy to deal with and easy to change
Pros: We realized the car we originally rented was too small we were able to get an upgrade for minimal dollars.