Recent reviews
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- Negative
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10.0
Pros: Very friendly and helpful staff. The car was nice and clean.
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3.6
Cons: We selected the Alamo rental because it was stated to be a Jeep Wrangler or equivalent. We needed a larger capable FWD vehicle for our Costa Rican trip, we chose this car. We dot a very small Diahatsu AWD which was well worn. It later had a flat. Not good! Also They insisted we buy their insurance.
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5.2
Pros: Friendly staff and service.
Cons: Quality and comfort of car was not great.
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6.8
Pros: When in costa everything went well! Pickup and drop off were super easy and convenient
Cons: I was charged for the rental by Kayak but had to pay the full amount when I arrived in Costa Rica. Not sure why Kayak even took a payment for the amount of the rental when I had to pay for the rental and daily insurance at the rental place in costa
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2.0
Pros: Nothing
Cons: Were not offering the car I paid for, it wasn't even available.
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10.0
Pros: Great staff and very helpful. They offered several sets of supplemental insurance, and I bought one for liability. I had read stories about how they can be very pushy, but I did not experience this (although I speak Spanish, so this could be why). Great experience overall.
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10.0
Pros: The car was perfect. We needed 4wd and the TRD wheels and tires were great. We got lost on some hairy "roads" and were glad to have the extra traction.
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8.8
Pros: People were nice. Car was new.
Cons: The car had very little passing pickup. I thought I rented one with the powerful engine??? We've driven manuals all of our lives...next time I will double check the type of engine it has in it.
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7.2
Pros: The staff was very friendly and helpful, quite efficient in both offices.
Cons: The pick up was very slow. Not the office and paperwork process, but we were waiting for the car for about 50-60 mins. And we were the lucky ones. There were people waiting for more than 1,5-2 hours. Drop off at Guapiles was very easy and quick, and the staff was super nice, helped in everything.
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9.6
Pros: Staff was very friendly, helpful, and professional. We received a clean, new car - exactly what we reserved. Pick- up and drop-off were efficient and first- rate.
Cons: The little Suzuki SUV was severely underpowered. CR has some VERY steep roads, many of them dirt.
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3.2
Pros: Staff nice
Cons: Horrible crappy vehicle. Had 90k miles on it and super dirty. Had check engine light on. Did not like driving on hills even though a 4x4. Cell phone/GPS didnt work at all.
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10.0
Pros: Staff were friendly and helpful. They made sure I got the insurance I needed and nothing more. They didn’t try to upsell me in any way and figured out how to make my return as convenient as possible.
review from
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10.0
Pros: Very friendly and helpful staff. The car was nice and clean.
review from
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10.0
Pros: Great staff and very helpful. They offered several sets of supplemental insurance, and I bought one for liability. I had read stories about how they can be very pushy, but I did not experience this (although I speak Spanish, so this could be why). Great experience overall.
review from
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10.0
Pros: The car was perfect. We needed 4wd and the TRD wheels and tires were great. We got lost on some hairy "roads" and were glad to have the extra traction.
review from
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8.8
Pros: People were nice. Car was new.
Cons: The car had very little passing pickup. I thought I rented one with the powerful engine??? We've driven manuals all of our lives...next time I will double check the type of engine it has in it.
review from
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9.6
Pros: Staff was very friendly, helpful, and professional. We received a clean, new car - exactly what we reserved. Pick- up and drop-off were efficient and first- rate.
Cons: The little Suzuki SUV was severely underpowered. CR has some VERY steep roads, many of them dirt.
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10.0
Pros: Staff were friendly and helpful. They made sure I got the insurance I needed and nothing more. They didn’t try to upsell me in any way and figured out how to make my return as convenient as possible.
review from
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6.8
Pros: When in costa everything went well! Pickup and drop off were super easy and convenient
Cons: I was charged for the rental by Kayak but had to pay the full amount when I arrived in Costa Rica. Not sure why Kayak even took a payment for the amount of the rental when I had to pay for the rental and daily insurance at the rental place in costa
review from
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7.2
Pros: The staff was very friendly and helpful, quite efficient in both offices.
Cons: The pick up was very slow. Not the office and paperwork process, but we were waiting for the car for about 50-60 mins. And we were the lucky ones. There were people waiting for more than 1,5-2 hours. Drop off at Guapiles was very easy and quick, and the staff was super nice, helped in everything.
review from
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3.6
Cons: We selected the Alamo rental because it was stated to be a Jeep Wrangler or equivalent. We needed a larger capable FWD vehicle for our Costa Rican trip, we chose this car. We dot a very small Diahatsu AWD which was well worn. It later had a flat. Not good! Also They insisted we buy their insurance.
review from
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5.2
Pros: Friendly staff and service.
Cons: Quality and comfort of car was not great.
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2.0
Pros: Nothing
Cons: Were not offering the car I paid for, it wasn't even available.
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3.2
Pros: Staff nice
Cons: Horrible crappy vehicle. Had 90k miles on it and super dirty. Had check engine light on. Did not like driving on hills even though a 4x4. Cell phone/GPS didnt work at all.
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