San José car hire

1 location in San José

╳

Payless reviews

Car hire locations

Payless

Locations in San José

Paseo Colon

+506 2256 0101

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	07:00 - 17:00

All Payless reviews

Payless reviews in San José

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

credit card

long wait

car available

car was great

car smelled

picked up the car

long line

great car

great price

great value

friendly staff

took about five minutes

2.8

Cons: We rented a luxury SUV and got... a Mitsubishi wagon. And then we were charged $200 for insurance but wasn’t told ahead of time that would factor in. Complete letdown.

Reviewed Oct 2019

review from
10.0

Pros: Quick and easy. I was a bit worried given the reviews on tripadvisor. But was complete opposite. Got car within ten minutes. Gave back car within five minutes. No hidden charges

Cons: Nothing

Reviewed Aug 2019

review from
2.0

Rental store not open on tim

Cons: We arrived at the rental store at the advertised opening time and the store was closed. We waited for an hour and then we went to nearby Dollar Rent a Car to get a vehicle. I will never book with payless again.

Reviewed Dec 2017

review from
9.6

Troublesome information

Pros: Service was just as required, - reasonably good car for a fair price

Cons: When we asked the clerk man if it was mandatory to have a child seat according to local regulation we were answered that it was not mandatory. It wasn't true

Reviewed Jan 2017

review from
6.0

Pros: Car was clean and reliable.

Cons: I bought Allianz insurance prior to travelling as was recommended on the internet. It was $72.00. I felt that it was worth it for full no fault insurance. Howevè, upon arrival, I was told that it is not the appropriate insurance for Costa Rica and that the insurance is closer to $500.00! I felt that I had already entered Costa Rica as my location so that any option that comes up should be appropriate to that location. Also, when you arrive at the airport, there is no way to know how to get to the Payless desk in order to get the car. It was very conusing.

Reviewed Mar 2016

review from

10.0

Pros: Quick and easy. I was a bit worried given the reviews on tripadvisor. But was complete opposite. Got car within ten minutes. Gave back car within five minutes. No hidden charges

Cons: Nothing

Reviewed Aug 2019

review from
9.6

Troublesome information

Pros: Service was just as required, - reasonably good car for a fair price

Cons: When we asked the clerk man if it was mandatory to have a child seat according to local regulation we were answered that it was not mandatory. It wasn't true

Reviewed Jan 2017

review from

2.8

Cons: We rented a luxury SUV and got... a Mitsubishi wagon. And then we were charged $200 for insurance but wasn’t told ahead of time that would factor in. Complete letdown.

Reviewed Oct 2019

review from
2.0

Rental store not open on tim

Cons: We arrived at the rental store at the advertised opening time and the store was closed. We waited for an hour and then we went to nearby Dollar Rent a Car to get a vehicle. I will never book with payless again.

Reviewed Dec 2017

review from
6.0

Pros: Car was clean and reliable.

Cons: I bought Allianz insurance prior to travelling as was recommended on the internet. It was $72.00. I felt that it was worth it for full no fault insurance. Howevè, upon arrival, I was told that it is not the appropriate insurance for Costa Rica and that the insurance is closer to $500.00! I felt that I had already entered Costa Rica as my location so that any option that comes up should be appropriate to that location. Also, when you arrive at the airport, there is no way to know how to get to the Payless desk in order to get the car. It was very conusing.

Reviewed Mar 2016

review from

Rated no. 2

Firefly

7.2 Good (329 reviews)

1 location in San José

╳

Firefly reviews

Car hire locations

Firefly

Locations in San José

Rio Segundo

+506 2443 4645

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

All Firefly reviews

Firefly reviews in San José

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

credit card

car was clean

car was great

car available

great value

great price

returned the car

pick up and drop

great car

great service

use this company

2.0

Pros: Even though online they said they had several cars, they did not have any when we arrived. We wasted at least an hour trying to find another vehicle. I would never go to them again.

Cons: Have cars, when they say they have cars.

Reviewed Feb 2020

review from
2.0

Pros: When we arrived at the rental desk, the rep said our reservation price of $370 would not be honored and that the cost would now be $1100. Then he told us that they had no cars available even if we would pay his extortionist price, and that our existing reservation had been cancelled without notice the day before we arrived.

Cons: Firefly is associated with Hertz. Don't ever book a car through them!

Reviewed Feb 2020

review from
2.0

Pros: nothing. there was no car available and the doubled the price if one were to show up

Cons: have an actual reservation for a car and at the actual price I booked

Reviewed Jan 2020

review from
2.0

Pros: The car rental company did not honor the agreement and I was forced to spend 8 times as much on a rental car at another agency.

Cons: It could have been stated that we needed to prepay in order to get the car rental rate agreed upon.

Reviewed Feb 2019

review from
4.4

Cons: Horrendous 3rd party liability insurance cost - doubled our total rent cost. Zero information about this in the offer - we would have used other offers

Reviewed Feb 2019

review from
2.0

Firefly does not exist in San Jose

Pros: Nothing

Cons: Firefly doesn't exist in San Jose, didn't have a car rental and had to wait hours till someone figured out what to do and how to give me a car. Had already payed for insurance and the insurance you provide doesn't work in Costa Rica. Overall just a horrible experience

Reviewed Jul 2016

review from

2.0

Pros: Even though online they said they had several cars, they did not have any when we arrived. We wasted at least an hour trying to find another vehicle. I would never go to them again.

Cons: Have cars, when they say they have cars.

Reviewed Feb 2020

review from
2.0

Pros: When we arrived at the rental desk, the rep said our reservation price of $370 would not be honored and that the cost would now be $1100. Then he told us that they had no cars available even if we would pay his extortionist price, and that our existing reservation had been cancelled without notice the day before we arrived.

Cons: Firefly is associated with Hertz. Don't ever book a car through them!

Reviewed Feb 2020

review from
2.0

Pros: nothing. there was no car available and the doubled the price if one were to show up

Cons: have an actual reservation for a car and at the actual price I booked

Reviewed Jan 2020

review from
2.0

Pros: The car rental company did not honor the agreement and I was forced to spend 8 times as much on a rental car at another agency.

Cons: It could have been stated that we needed to prepay in order to get the car rental rate agreed upon.

Reviewed Feb 2019

review from
4.4

Cons: Horrendous 3rd party liability insurance cost - doubled our total rent cost. Zero information about this in the offer - we would have used other offers

Reviewed Feb 2019

review from
2.0

Firefly does not exist in San Jose

Pros: Nothing

Cons: Firefly doesn't exist in San Jose, didn't have a car rental and had to wait hours till someone figured out what to do and how to give me a car. Had already payed for insurance and the insurance you provide doesn't work in Costa Rica. Overall just a horrible experience

Reviewed Jul 2016

review from

From £25/day

Rated no. 3

Ace

6.0 Good (369 reviews)

1 location in San José

╳

Ace reviews

Car hire locations

Ace

Locations in San José

Between Street 30 and 32

+506 2105 3460

Monday	07:00 - 19:00
Tuesday	07:00 - 19:00
Wednesday	07:00 - 19:00
Thursday	07:00 - 19:00
Friday	07:00 - 19:00
Saturday	07:00 - 17:00
Sunday	07:00 - 17:00

All Ace reviews

Ace reviews in San José

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

pick up the car

shuttle from the airport

returned the car

car was clean

friendly staff

car was dirty

rental place

car available

took over an hour

car insurance

great price

drop off the car

great car

car was great

3.6

Pros: The younger gentleman was very friendly, but it took an hour for me to actually get the car. There were only 2 other people ahead of me. DON'T BUY THE INSURANCE OFFERED ON THE WEBSITE!! The rental agency doesn't accept it and then sell you their own that doesn't cover anything unless you buy the very expensive option. There was a minor ding on the frame under the passenger side door. They charged me $152USD because of this minor cosmetic dent. That is on top of the $62USD that they charged me for insurance.

Cons: The older gentleman that works there had a really poor attitude. He acted as if the car was totaled. I'm sure they will simple apply $5 worth of paint on the ding and pocket the rest.

Reviewed Jan 2020

review from
4.0

Pros: The staff were friendly and helpful

Cons: The price quoted online was less than half of what the final price was. This was deceiving and disappointing so i will not be renting with Ace again

Reviewed Jan 2020

review from
6.4

Cons: I was never informed of the mandatory insurance that is required in Costa Rica prior to booking through kayak. Because of this, I bought Allianz insurance. When we picked up the car, suddenly the price went from $88 to $330 because of the "base" Insurance which was apparently worth 3x the car rental. On top of that we still had paid for the Allianz insurance. It was a complete waste of money and we were very unhappy with kayak. I will not use kayak again.

Reviewed Jun 2016

review from
4.8

Insurance Extra / Counter Not At Airport

Cons: reserved a car for $10/day, at pick up I was told I was required to buy extra insurance for $40/day. even though I had car rental insurance from my credit card, I was told I had to buy the mandatory insurance or couldn't get the car. I really didn't have the option to shop around at this point. I was told the rental place was at the airport, it was not. Waited 30-45 minutes at both pickup and drop off.

Reviewed May 2016

review from
3.6

Cons: Purchased online for 88$ only to find out that when I got to Ace in San Jose they told me there is a mandatory insurance. Car ended up being 450$. Absolute scam

Reviewed May 2016

review from
3.6

Terrible customer service

Cons: One of the gents at the rental car agency was not very nice. I asked for a map and he told me they didn't have any. I got a bit upset at that fact. Also, after a reasonable time passed waiting for them to bring the vehicle I went in to ask and he was quite rude with me. Also, they advertised a very nice looking Jeep "or similar" when I booked but we ended up with a piece of junk vehicle with no "pickup". This overall experience was not a pleasant one and definitely will not do business with ACE ever again.

Reviewed Mar 2016

review from
2.0

Very bad service

Pros: Nothing

Cons: The rental agency is not in the airport. There was nobody to pickup. i had to call using someone else's phone to pick me up. When i went there after doing all the paperwork and etc.. they were giving me a manual transmission car where as i ordered for auto transmission one. I had to cancel the transaction and wait for another hour and rent a car from a near by rental agency. I may have got the rental car at a lower price had i reserved from another place. very poor service.

Reviewed Dec 2015

review from
2.0

Very bad!

Cons: I ordered Toyota RAV4 and received Daihatsu Terios

Reviewed Nov 2015

review from
10.0

Pros: Very good service.

Cons: Needed help from other car companies to have the pick up van come, even though the information stated that reps would be in the terminal. Could be tricky for someone non-Spanish speaking...

Reviewed Oct 2015

review from

10.0

Pros: Very good service.

Cons: Needed help from other car companies to have the pick up van come, even though the information stated that reps would be in the terminal. Could be tricky for someone non-Spanish speaking...

Reviewed Oct 2015

review from

3.6

Pros: The younger gentleman was very friendly, but it took an hour for me to actually get the car. There were only 2 other people ahead of me. DON'T BUY THE INSURANCE OFFERED ON THE WEBSITE!! The rental agency doesn't accept it and then sell you their own that doesn't cover anything unless you buy the very expensive option. There was a minor ding on the frame under the passenger side door. They charged me $152USD because of this minor cosmetic dent. That is on top of the $62USD that they charged me for insurance.

Cons: The older gentleman that works there had a really poor attitude. He acted as if the car was totaled. I'm sure they will simple apply $5 worth of paint on the ding and pocket the rest.

Reviewed Jan 2020

review from
4.0

Pros: The staff were friendly and helpful

Cons: The price quoted online was less than half of what the final price was. This was deceiving and disappointing so i will not be renting with Ace again

Reviewed Jan 2020

review from
6.4

Cons: I was never informed of the mandatory insurance that is required in Costa Rica prior to booking through kayak. Because of this, I bought Allianz insurance. When we picked up the car, suddenly the price went from $88 to $330 because of the "base" Insurance which was apparently worth 3x the car rental. On top of that we still had paid for the Allianz insurance. It was a complete waste of money and we were very unhappy with kayak. I will not use kayak again.

Reviewed Jun 2016

review from
4.8

Insurance Extra / Counter Not At Airport

Cons: reserved a car for $10/day, at pick up I was told I was required to buy extra insurance for $40/day. even though I had car rental insurance from my credit card, I was told I had to buy the mandatory insurance or couldn't get the car. I really didn't have the option to shop around at this point. I was told the rental place was at the airport, it was not. Waited 30-45 minutes at both pickup and drop off.

Reviewed May 2016

review from
3.6

Cons: Purchased online for 88$ only to find out that when I got to Ace in San Jose they told me there is a mandatory insurance. Car ended up being 450$. Absolute scam

Reviewed May 2016

review from
3.6

Terrible customer service

Cons: One of the gents at the rental car agency was not very nice. I asked for a map and he told me they didn't have any. I got a bit upset at that fact. Also, after a reasonable time passed waiting for them to bring the vehicle I went in to ask and he was quite rude with me. Also, they advertised a very nice looking Jeep "or similar" when I booked but we ended up with a piece of junk vehicle with no "pickup". This overall experience was not a pleasant one and definitely will not do business with ACE ever again.

Reviewed Mar 2016

review from
2.0

Very bad service

Pros: Nothing

Cons: The rental agency is not in the airport. There was nobody to pickup. i had to call using someone else's phone to pick me up. When i went there after doing all the paperwork and etc.. they were giving me a manual transmission car where as i ordered for auto transmission one. I had to cancel the transaction and wait for another hour and rent a car from a near by rental agency. I may have got the rental car at a lower price had i reserved from another place. very poor service.

Reviewed Dec 2015

review from
2.0

Very bad!

Cons: I ordered Toyota RAV4 and received Daihatsu Terios

Reviewed Nov 2015

review from

From £29/day

Rated no. 4

Alamo

Most popular

6.1 Good (80 reviews)

5 locations in San José

╳

Alamo reviews

Car hire locations

Alamo

Locations in San José

Avenue 18

+506 2233 7933

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	07:30 - 18:00
Sunday	07:30 - 18:00

Between 34th And 36th St Next

+506 2221 4700

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	07:30 - 18:00
Sunday	07:30 - 18:00

Km 3 General Canas Highway

+506 2290 0437

Monday	06:00 - 21:00
Tuesday	06:00 - 21:00
Wednesday	06:00 - 21:00
Thursday	06:00 - 21:00
Friday	06:00 - 21:00
Saturday	06:00 - 21:00
Sunday	06:00 - 21:00

La Asuncion De Belen

+506 2242 7907

Monday	05:00 - 22:00
Tuesday	05:00 - 22:00
Wednesday	05:00 - 22:00
Thursday	05:00 - 22:00
Friday	05:00 - 22:00
Saturday	05:00 - 22:00
Sunday	05:00 - 22:00

San Jose Intl Airport

+506 2242 7907

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Overall

5.9
Cleanliness

7.0
Comfort

6.3
Pick-up/Drop-off

5.9
Value for money

5.4

Recent reviews

2.0 Mediocre

15 Jan 2017

DO NOT USE THEIR SERVICE

Pros: Nothing, they didn't even have a car for us

Cons: After traveling from Boston for 9 hours we arrived to San Jose, CR. We had a whole vacation planned out and these people told us they had no car. They offered us a shuttle to San Jose and promise to call us the next day with a car. It never happened. We end up renting a car with budget but this services was a nightmare. DO NOT, DO NOT USE THEIR SERVICE!!!

7.2 Good

2 Apr 2017

Pros: We rented an SUV from Alamo for three months in Costa Rica. The first SUV had a transmission problem and Alamo replaced it with a maintenance free vehicle. The vehicle ran fine for the remaining 2 1/2 months.

Cons: Our contract with Alamo was in dollars. However, Alamo in Costa Rica converted the charges to colons at the a favorable exchange rate for Alamo. This ruse is a way for Alamo to squeeze more money from unsuspecting Gringos. To resolve this problem I had to contact Alamo's corporate office in the U.S.

3.2 Mediocre

18 Dec 2016

Pros: The car inspection was fairly quick.

Cons: The location was impossible to find. We were never given the address and had to follow an Alamo shuttle to find it. Since we left the tank half empty, we expected to pay Alamo to fill up but the associate couldn't even tell us how much it would cost. He said not to worry as they'll jusy charge whatever it will be to my card later. I had to argue to get the guy to give me a final bill price before I left as I don't want to be charged some ridiculous amount a day later.

2.0 Mediocre

30 Dec 2016

Terrible price for a gutless car

Cons: 1) We used Kayak to book our Alamo rental car for Costa Rica, and had purchased the additional insurance through Kayak. 2) When we got there, we were told that that insurance was invalid in Costa Rica, and instead of the $125 that we believed we were going to pay, our bill went up to $650! Unbelievable! It was so much money, that it was a big reason that we cut our stay short in Costa Rica and went home early - can't afford such big swings in our budget once we are already there! We even brought our original reservation, printed with the price and everything, and they wouldn't budge! 3) Did you know that the shuttle ride from the airport is NOT FREE?!?! What the heck! They of course don't tell you this. Instead, you notice it tacked on to your receipt. 4) If you plan on driving in Costa Rica, you will be going through mountainous regions. I have never driven a more gutless car, and believe you me, I have driven my share of old Camry vehicles, but this SUV we had was incredibly useless on the mountain roads. 5) The brakes were very iffy and I was nervous driving down steep grades because of them. 6) The lights and headlights were woefully inadequate and did not give me a good view of the road - which is important because people cross the road wherever they want to whenever they want to! 7) This experience has taught me something - to never ever rent from Alamo again.

6.8 Good

10 Jan 2017

Pros: Hassle free return.

Cons: Did not receive a vehicle even close to what was reserved online.

4.4 Okay

27 Jan 2017

Tourist trap

Pros: Service and car were ok.

Cons: The price you book online will only be 30% of your total bill. When you get there they will make you buy a mandatory insurance package that ranges from twice the daily price of the car to 4 times more.

4.4 Okay

5 Feb 2017

Long wait for pick up after insurance rip off

Pros: Upgrade for delay

Cons: I couldn't complete the online insurance from the UK (because i was not in the US). I had to take out when i arrived at San Jose to be faced with an outrageous take it or leave price of $40 per day for comprehensive cover. Outrageous. I pay twice as much to insure three cars for a year as I did for a month in one car.

4.0 Okay

20 Feb 2017

Pros: The Car

Cons: The needed extra insurance in costa rica what quickly made it a 560$ rental (2x)

5.6 Okay

5 Apr 2017

$2,500 security deposit and charged me $139, vs. the $86 they quoted m

Pros: Th car was great and transportation to and from the airport worked out well.

Cons: They quoted me at one price then charged me a rate that was much higher than what the car was quoted at online. Quoted me at $86 online and then when I got to the rental place they told me $139, I was pissed and told showed them the quote, but they would not budge and once you get to the rental facility, you do not really have a lot of options. Terrible customer service and false online quotes. Plus the security deposit was $2,500, which could have paid for half of the car itself.

6.0 Good

19 Mar 2018

Fantastic in areas but lack upfront honestly

Pros: Maybe it's just me but I hate hidden fees and dishonest people that justify them. Even waiting on hold for a half hour to get an answer if my credit card covers all the required insurance I was still told in San Jose it was mandatory. So my rental went from 150 dollars to 620 dollars.... imagine my rage when this was never budgeted for. But in a pinch like everyone else I imagine I took it up the ass! Other than that the car was in good shape, never broke down and was great for what we need it to do. The gentlemen at Alamo named Robert who was from Toroto was amazing in finding us a a way back to our hotel and I couldn't speak more highly of that guy.

From £52/day

Rated no. 5

Economy Rent a Car

4.4 Okay (74 reviews)

4 locations in San José

╳

Economy Rent a Car reviews

Car hire locations

Economy Rent a Car

Locations in San José

Downtown San Jose

+506 2299 2000

Juan Santamaria Intl. Airport

+506 2299 2000

San Pedro

+506 2299 2000

Tobias Bolanos International Airport

+506 2299 2000

Overall

4.0
Cleanliness

5.3
Comfort

5.0
Pick-up/Drop-off

4.2
Value for money

3.4

Recent reviews

2.0 Mediocre

5 Feb 2017

Unexpected exorbitant costs

Cons: We expected to pay the amount Kayak offered, instead on arrival we were informed that the insurance costs along with a huge security deposit raised the cost x20 !!! Walked out and changed our plan. Unacceptable unexpected cost.

3.6 Mediocre

14 Jul 2016

Felt ripped off

Pros: The drop off service and the gps service were great.

Cons: When I got to the airport and showed the person at Economy my reservation he said that the confirmation was a estimate. I did arrive late and he said that the car I reserved was given away. I don't have a problem with that. He asked me if I had insurance and I told him yes I did. He asked if it was through Allienze and I said yes. He said that since we are renting. 4 wheel drive vehicle that the policy I chose was not good and would have to get a policy from them. He also tried to sell me a car seat for my 10 year son. So he continued to up sell me at every turn. I didn't feel comfortable in leaving that desk and trying to go to another rental company. I had my wife and three kids there and decided that I was going to pay for the rental instead of trying another company without English being the language spoken. The confirmation through Kayak was at 280 dollars or so I ended up paying close to 700 with additional insurance that I am not sure I even needed.

5.6 Okay

24 Jul 2016

Insurance Scam in Costa Rica

Pros: Our vehicle was available upon arrival and drove fine.

Cons: We booked our Economy rental car through Kayak for about $120 total. However, when we arrived we were informed that we were required to purchase insurance for over $400 extra not including a $1000 security deposit on the vehicle. In total, we paid about $520 for a two week rental which isn't too expensive, but it was very upsetting initially when we walk in expecting to pay a little over $100 and end up paying over $500. So either Kayak or Economy should be a little more upfront about international car rental insurance.

2.0 Mediocre

2 Aug 2016

Worst Car Rental Ever

Pros: Car was ok

Cons: HIDDEN FEES GALORE! On top of that, I have asked the company for a breakdown of the fees, since what they charged my credit card is more than what the estimated receipt stated. I still have not heard back from them a week later. I can't believe this company operates like this, especially seeing all the other horrible reviews about them.

9.2 Excellent

7 Aug 2016

Insurance is the cost

Cons: There was no information on the cost of the insurance in the booking information. Insurance, the compulsory portion, not the one paid by your credit card company (worth about $3), ends up adding 5 times the cost paid for the car. $8/day for car, $38/day for insurance. It would have been nice to know the costs up front!

10.0 Excellent

18 Aug 2016

Pros: Car was great. Staff friendly and helpful.

Cons: Car was not completely full of gas.

4.4 Okay

22 Aug 2016

Terrible customer service

Pros: Near the airport.

Cons: Both picking up and dropping off the employees were the slowest I have ever seen. Dropping off took over 45 minutes and in the end I had to ask for a ride to the airport from a competing company as economy's van never arrived.

8.0 Excellent

30 Aug 2016

Pros: Very durable

3.6 Mediocre

31 Aug 2016

Economy will try to steal from you

Cons: In addition to the standard hidden fees and insurance which make up a huge portion of the costs of rental cars in Costa Rica, economy charged us for an additional driver though we didn't have one, as well as damage to the car. They refuse to provide backup for the damage charges, and cannot show any documentation to breakdown the costs. I was told by the customer service rep that tney can charge whatever they want and we have no choice but to pay. I am taking the matter to management at economy. I would never rent from them again. If you rent from them be prepared for strong-arm tactics and additional charges

5.6 Okay

12 Sep 2016

Bait and Switch

Pros: Pickup was excellent, right from the airport quick and easy but, to drop off, you have to wait in line again behind anyone there including pickups; even if you purchased all the bells and whistles! If you have a time schedule with a flight to catch like most people, this is Not convenient at all. Although the customer service agent did his best for both. I don't think it was the people but, rather the system that needs improving..

Cons: The worst part was the bait and switch routine. The teaser rate offered online is NOT anywhere close to the real rate! Mine was supposed to be around $45.00 US. In reality it was $120.00 If you want the extra protections offered it added about $80.00 more, total of over $200.00!! Also, the car's rear axle or tire had a loud hum like either a bearing or tire was bad, noticeable at only about 10mph; seems like they should do a quick test drive after each rental.

From £33/day

Rated no. 6

Enterprise

6.9 Good (11 reviews)

4 locations in San José

╳

Enterprise reviews

Car hire locations

Enterprise

Locations in San José

Avenue 18th, Between 11th

+506 2242 7901

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	07:30 - 18:00
Sunday	07:30 - 18:00

La Asuncion De Belen

+506 2242 7816

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Paseo Colon Avenue, Next To

+506 2248 0074

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	08:00 - 17:00

San Jose Intl Airport

+506 2242 7900

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Overall

6.7
Cleanliness

8.0
Comfort

6.9
Pick-up/Drop-off

7.6
Value for money

5.5

Recent reviews

6.4 Good

27 Oct 2016

Pros: Guys at the office were great

Cons: Radio not working!! Insurance purchased from Alianz not relevant (had to cancel)

6.4 Good

9 Sep 2016

Car rental Insurance in Costa Rica - Beware!

Pros: We were happy with the service and the vehicle in general was good. We did find our vehicle a bit squeaky and the shocks could have been replaced. Having seen the roads though, we understand why the vehicle was in the condition it was. The service was great and he took pity on us when he realized we weren't expecting the extra $800 in insurance and he threw in a GPS, which was a total life saver.

Cons: Please be aware that the cost of the vehicle rental does NOT include the insurance. The rental was estimated at $150 but when we got there, the mandatory insurance coverage took the total cost to $920 CAD. We had read about this, but we thought the credit card insurance covered it. With all the information printed out and in hand, we realized no cards will cover third party liability - which is mandatory there. The options were to put thousands down as a deposit and pay for any / some damages, or get full coverage for MUCH more per day. Please keep this in mind when booking a vehicle. And a 4 wheel drive is an absolute must if you want to drive any of the 'roads' in hard to reach but beautiful places.

10.0 Excellent

12 Mar 2019

Pros: The staff is very kind and the vehicle is in good conditions.

8.0 Excellent

30 Jan 2017

Sticker shock

Pros: Had the reservation price tripled once the mandatory insurance was added on. It would be nice to see insurance prices listed on your website rather than being surprised first thing on arrival.

5.2 Okay

17 Dec 2017

So so

Pros: The car reservation was for $31 but I needed up paying $40 a day for insurance. It was ridiculous. Not to mention I ended up stopping at a service station and they checked all my fluids just for me to find out that the brake fluid was extremely low (dangerously low). This was concerning considering I was driving through mountains and steep cliffs.

6.0 Good

29 Nov 2018

Invalid Insurance

Cons: We arrived at the airport only to find that the 3rd party insurance offered through Kayak was not accepted and was not usable. We purchased insurance through Enterprise and will be canceling the charges for the 3rd party insurance. Dont offer it to consumers if it is not valid in that country. It effected trip budgeting as the 3rd party was about $65 and at the desk through the company it was about $180

2.4 Mediocre

26 Feb 2019

Pros: Nothing, the service was awful.

Cons: I originally booked a rental 4x4 in late November to pick up in San Jose, Costa Rica. When we arrived we were told that no other 4x4 rentals were available even though another family showed up after us, was helped after us and received a 4x4. Enterprise originally offered nothing except to refund

5.2 Okay

16 Mar 2019

Pros: Staff was great

Cons: Our car was a total piece of junk. The rental was inexpensive but I had no idea we were signing of for what seemed like a 10 yr old beat up car.

7.2 Good

10 Nov 2019

Pros: The SUV we rented was great.

Cons: The price we were quoted online was very deceiving. We were quoted a little over $100 online. However when we got to pick our vehicle up, even with the cheapest insurance, we paid well over $1000. The price needs to be more transparent when you book online. Once you arrive in a foreign country and need a car to get around, you really have no choice but to pay. Very disappointed that the amount quoted was so inaccurate.

10.0 Excellent

15 Nov 2019

Pros: The entire process was excellent. I've forgotten his name, but the Enterprise Manager at the San Jose Airport had me on the road in short order. Gabriel Vasquez, the Enterprise Manager in Belen, CR was instrumental in writing an extended contract for for our car and getting us back on the road in very short order. I'M A VERY HAPPY CUSTOMER TO DATE!

Cons: Nothing.

From £52/day

Rated no. 7

Avis

6.1 Good (4 reviews)

3 locations in San José

╳

Avis reviews

Car hire locations

Avis

Locations in San José

1219 Hotel Crown Plaza Corobici

+506 2296 0167

Monday	09:00 - 13:30 14:30 - 18:00
Tuesday	09:00 - 13:30 14:30 - 18:00
Wednesday	09:00 - 13:30 14:30 - 18:00
Thursday	09:00 - 13:30 14:30 - 18:00
Friday	09:00 - 13:30 14:30 - 18:00
Saturday	09:00 - 13:30 14:30 - 18:00
Sunday	09:00 - 13:30 14:30 - 18:00

Cruce San Antonio De Belen

+506 2442 1321

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

San Jose Sabana Norte

+506 2509 5980

Monday	08:00 - 12:30 13:30 - 17:00
Tuesday	08:00 - 12:30 13:30 - 17:00
Wednesday	08:00 - 12:30 13:30 - 17:00
Thursday	08:00 - 12:30 13:30 - 17:00
Friday	08:00 - 12:30 13:30 - 17:00
Saturday	08:00 - 12:30 13:30 - 17:00
Sunday	08:00 - 12:30 13:30 - 17:00

Overall

5.0
Cleanliness

8.5
Comfort

7.0
Pick-up/Drop-off

6.0
Value for money

4.0

Recent reviews

6.4 Good

3 Feb 2019

Cons: AVIS added a mandatory fee for insurance that was equally high as the advertised rental price. It doesn't make much sense to advertise a price for a rental if it's not possible to rent the vehicle for that price or anything close to it.

4.8 Okay

9 Jan 2017

Good car. Bad service

Pros: Car was high quality. Comfortable.

Cons: Extra charges. Bad service. Simply a ripoff

4.0 Okay

6 Jan 2019

Cons: Forced us to subscribe their expensive insurance despite having paid one online

9.2 Excellent

5 Jan 2020

Pros: Check in and check out were fast

Cons: Car could be in better condition ( probably it suffered a small crash in the previous rentals)

From £25/day

Rated no. 8

Thrifty

6.0 Good (21 reviews)

2 locations in San José

╳

Thrifty reviews

Car hire locations

Thrifty

Locations in San José

1 Km E And 50 Meter N From

+506 2442 8585

Monday	05:30 - 23:30
Tuesday	05:30 - 23:30
Wednesday	05:30 - 23:30
Thursday	05:30 - 23:30
Friday	05:30 - 23:00
Saturday	05:30 - 23:30
Sunday	05:30 - 23:30

Calle 3 Avenida 13,barrio Amon

+506 2257 3434

Monday	07:00 - 18:00
Tuesday	07:00 - 18:00
Wednesday	07:00 - 18:00
Thursday	07:00 - 18:00
Friday	07:00 - 18:00
Saturday	07:00 - 18:00
Sunday	07:00 - 18:00

Overall

5.1
Cleanliness

7.5
Comfort

6.9
Pick-up/Drop-off

6.3
Value for money

4.7

Recent reviews

4.4 Okay

11 Mar 2017

car insurance

Cons: They told us that coverages purchased on third party websites or insurence companies are not accepted by Thrifty. We had to pay 896,4 $ extra for the Insurance!!!!!

6.0 Good

26 Dec 2016

Cons: They should inform customers about Costa Rica's unusual insurance policy in advance.

9.6 Excellent

12 Feb 2017

Pros: Dropoff was easy right next door to our hotel holiday inn express, very close to Alajuela/SanJose airport. Nearest gas station is about 1 mile away. They did inspect very thoroughly on return so make sure you have no damage deductable.

6.8 Good

13 Feb 2017

Great service, good car, insurance was more than t

Pros: Service & quality of vehicle.

Cons: Price of insurance. It was more than the actual rental.

6.0 Good

22 Feb 2017

Car insurance will get you!

Pros: Decent car

Cons: Monopoly car insurance prices in CR. Please note you will pay on avg 45.00 USD per day on top of your rental with a min of 500.00USD deposit. Good luck!

8.4 Excellent

6 Mar 2017

The car is a lot more then quoted.

Pros: The service was quick and the car was really nice.

Cons: Don't purchase your insurance online, I lost hundreds by doing so because thrifty doesn't accept insurance unless it has been purchased at the location when you are there. They also took a $500 hold on my card and the car was about double the quoted price. You will need at least 1500 USD just for the car rental even though the quote was 400 USD.

6.4 Good

7 Mar 2017

Mandatory State Insurance not disclosed on the web

Pros: Expertise and willingness of the staff to help us.

Cons: We payed for damage insurance ahead of time and when we got there, they don't accept it. We paid $403 for 4 days vs $176.

4.4 Okay

21 Mar 2017

Costa Rica Insurance Scam

Pros: The vehicle ran and did what it was supposed to.

Cons: Read the fine print in your rental agreement. You might think you are getting a great deal until they force you to buy insurance from them stating that they do not accept any third party, this in my case more than doubled my rate. Very smug about the whole deal with a don't care attitude because they know they have you. He offered on more than one occasion to cancel the reservation.....sure I just arrived in a foreign country, don't know my way around....let me cancel it. This was by far the absolute worst rental car experience I have ever had in any country. Would never recommend Thrifty to anyone there or in the USA again. They have lost a customer for life.

2.0 Mediocre

28 Mar 2017

Cons: it's a traaaap

10.0 Excellent

20 Apr 2017

Pros: Great customer service!

From £36/day

Rated no. 9

Budget

5.5 Okay (23 reviews)

2 locations in San José

╳

Budget reviews

Car hire locations

Budget

Locations in San José

Juan Santa Maria Intl Apo

+506 2436 2010

Monday	05:00 - 23:59
Tuesday	05:00 - 23:59
Wednesday	05:00 - 23:59
Thursday	05:00 - 23:59
Friday	05:00 - 23:59
Saturday	05:00 - 23:59
Sunday	05:00 - 23:59

Paseo Colon

+506 2436 2015

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 16:00

Overall

5.3
Cleanliness

6.5
Comfort

5.8
Pick-up/Drop-off

4.9
Value for money

4.4

Recent reviews

5.6 Okay

20 Nov 2016

Cons: Drop off location near SJO airport really hard to find with the small/not to scale map provided

6.0 Good

17 Jul 2016

double the cost

Pros: Check in and out was convenient.

Cons: The insurance cost was never mentioned in the quote but out can't be declined.

7.6 Good

15 Aug 2016

Pros: The car was good and 24-hour office was nice for late pick-up/early drop off.

Cons: Price after all the ins. and add-ons was more than double the quoted price.

5.6 Okay

3 Sep 2016

Not the price listed

Pros: Budget Costa Rica charges hundreds of dollars more than listed on the prices. If you are coming from the aiport there is an "airport fee" that can be about $100. We rented a car that was listed at $271 for 10 days and ended up paying $600

Cons:

10.0 Excellent

19 Oct 2016

not at the air port but very close

Pros: It was easy to get to from the airport via the free shuttle and the same goes for getting back to the airport when you drop it off

2.0 Mediocre

7 Dec 2016

Basically got robbed by Budget

Pros: not much

Cons: LONG wait - only 2 people in line and still waited 45 minutes. Booked a small suv online for $160 with NO mention of required insurance (that normally visa covers) and fees that ended up making this rental $470. Ended up with a several years old, very used (over 30k), gutless, tiny, ant infested suv. They are taking advantage of you and I suggest to everyone looking at this - DO NOT GO THERE.

8.4 Excellent

24 Dec 2016

Pros: Buen.carro sin fallas, excelente servicio al cliente

Cons: Que el seguro no este en la página y tengamos que pagar más de lo que dice en la página pues habían páginas que incluían seguro y al final era malas económico que ir a budget con un precio menor y poniendo eel seguro sobrepasaba a las demás compañías

10.0 Excellent

25 Dec 2016

Great experience overall but traded in our car for

Pros: Great experience overall. Once we got a better car.

Cons: Don't get the daihatsu terios. Not a good car. Better off getting a Toyota rav4.

6.0 Good

30 Dec 2016

Fine Car, Charges Excessive

Pros: The car was clean and worked well. It was sized to contain my wife and I, and all our bags. It was a newer model and contained some good features that we enjoyed using.

Cons: Check-in took over an hour due to a line of people. There are added costs that you must use in Costa Rica, one being insurance. Unless you can clearly indicate your coverage in a foreign country, you are required to purchase insurance for the car. This was a significant addition to the base car rental price but it is a requirement from all companies. There are probably cheaper options than the one we chose but everyone should be aware. We also wanted a GPS device for navigation but it was very problematic in operation. The commands coming from the device were muffled and we could not understand them. I could not attach the device in an easily viewable area, so my wife had to stay connected to the device to keep me informed of where to turn. Finally, the device would turn off or switch from the specified directions from time to time. It was difficult enough to determine where to go without having to input the directions again and again. This device was not worth the daily price we paid. Lastly, the check out was slightly delayed. They could not shuttle us to a hotel that we were staying in before our flight the next day (San Jose is further away from the airport ) but they did drop us off at the airport to try and find transport from there.

5.2 Okay

15 Jan 2017

Be aware of insurance difficulties

Pros: The car itself was great for getting around Costa Rica, I don't recommend anything less than an SUV for that. The problem we encountered was paying for the insurance through Kayak via Allianz. When we arrived at Budget having insurance already, we were told that if we wanted to use our third party insurance (Allianz) we had to put down a $3,000.00 hold on a credit card that we weren't prepared for and was not easy to resolve. We ended up having to cancel the Allianz insurance and purchase insurance through Budget which brought our total from $140 (car rental + Allianz at time of booking through Kayak) to $400 (rental + Budget insurance). Not a cost we had prepared for, plus we had to spend over an hour resolving the issue once we arrived at Budget.

From £19/day

Rated no. 10

Europcar

4.9 Okay (6 reviews)

3 locations in San José

╳

Europcar reviews

Car hire locations

Europcar

Locations in San José

Carretera Aeropuerto Internacional

Hotels Delivery And Collection

+506 2519 9308

Mango Plaza 1km North Of Juan Santa

+506 2519 9308

Overall

3.7
Cleanliness

6.7
Comfort

5.3
Pick-up/Drop-off

5.0
Value for money

4.0

Recent reviews

8.4 Excellent

30 Apr 2017

Pros: Friendly service

Cons: Poor service from internet portable device

2.0 Mediocre

7 May 2017

Cons: Charged for extra insurance even though I already purchased supplental insurance for the rental through the site. Car was old and struggled to go uphill.

2.0 Mediocre

26 Feb 2018

Horrible experience

Pros: Free shuttle from airport

Cons: Horrible experience, car was not as described. We didn’t receive the Kia Sportage as advertised but rather a beat up 15 year old Tesoro which had no air conditioning and shocks. On top of that we were forced to purchase insurance which was almost as expensive as the car rental. We were not even allowed to purchase the insurance offered by kayak. They only accepted the insurance direct from their company. Absolutely horrible.

4.4 Okay

24 Sep 2019

Pros: Easy pick up and drop off

Cons: Getting quotes $43 for 9 days and getting to Europcar and being told that it will be $560 instead. Customer service rep also tried to trick us by including fuel service charge in our rental price by saying we get a free tank of fuel by paying full coverage. Bunch of worms really.

5.2 Okay

6 Jan 2020

Pros: The car.

Cons: Transparency. I did everything possible to waive the insurance and I couldn’t. Even when I had a credit card with my own insurance this was not possible because I did not had the 30,000 usd limit in my credit card (it was not possible to understand this limitation through the webpage terms). Additionally the people form europcar put all the possible obstacles so that I could not waive the insurance. Finally I had to pay it. I felt scammed. It is sad the way you manage this business. I spend nearly 2.5 hours at your office to resolve the issue and finally I had to pay the insurance either way. I feel very disappointed.

7.6 Good

16 Feb 2020

Pros: The staff is very nice and helpful. Taking the shuttle to the car rental was pretty easy.

Cons: The insurance the is quoted by kayak versus what they charge at the car rental is much higher. We rented a car for one week for about 50 USD, which is very cheap, but the medium level for the insurance ran 450 USD.

Rated no. 11

National

4.5 Okay (7 reviews)

5 locations in San José

╳

National reviews

Car hire locations

National

Locations in San José

Avenue 18th

+506 2242 7901

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	07:30 - 18:00
Sunday	07:30 - 18:00

Km 3 General Canas Highway

+506 2290 0437

Monday	06:00 - 21:00
Tuesday	06:00 - 21:00
Wednesday	06:00 - 21:00
Thursday	06:00 - 21:00
Friday	06:00 - 21:00
Saturday	06:00 - 21:00
Sunday	06:00 - 21:00

La Asuncion De Belen

+506 2242 7878

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Paso Colón Avenue, Next To

+506 2248 0074

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	08:00 - 17:00

San Jose Intl Airport

+506 2242 7911

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Overall

4.0
Cleanliness

5.4
Comfort

4.6
Pick-up/Drop-off

5.7
Value for money

2.6

Recent reviews

7.6 Good

15 Feb 2017

Beware of the Insurance

Pros: The service was great, staff was helpful and prompt.

Cons: It would have been nice to know the full price I'd be paying for a rental car before landing in this foreign country fully dependent on getting it. I felt very mislead by the pricing I was given in the reservation. In Costa Rica, insurance is required and this was never mentioned in the booking process. Therefore I ended up having to pay over $400 (with an extra $800 held) for the car I expected to rent for $83. I just thought that was very dishonest by the rental car company and the booking company.

4.4 Okay

16 Mar 2019

Pros: The staff was friendly and the shuttle was efficient.

Cons: The suv I received was an old model with over 75k. The car I reserved was a “Jeep Wrangler or similar”. Certainly, I understand that the actual SUV will vary but I received was nothing even remotely comparable. A tiny, old Dahaitsu is just plain false advertising. They don’t even have any Jeeps!

8.0 Excellent

9 Aug 2019

Pros: Staff was friendly and helpful.

Cons: The insurance prices are lower than most otehr companies, but still a rip off.

5.2 Okay

1 Jan 2017

More than quoted

Pros:

2.0 Mediocre

3 Jan 2017

Cons: When I came there was no SUV's. So I had to wait more 5 hours to get one.

2.0 Mediocre

7 Jan 2017

did not have car ready

Cons: they did not have the car ready and told us to call within 4 hours. this delayed our trip and exhausted us. Instead of waiting, we decided to go to their site and there were a multitude of cars available. They claimed that they did not have cars available, because many people had not returned them from the day before. Customer service was slow and it lagged the promptness needed to get in and out. Also, if you prepay insurance from the US, it will not work. You are obligated to purchase their insurance. Our reservation was worthless.

2.0 Mediocre

5 Jan 2018

Disappointed - bait and switch

Pros: Car and experience was fine, but....

Cons: After all was stated very clearly on the confirmation.... The agent at the desk required that I add insurance or not be able to rent the car. Of course, my credit card covers insurance, and this was a shock and dismay (and an extra hundred dollars!). Foul!!!!!!

From £12/day

Rated no. 12

Dollar

Cheapest deal

4.4 Okay (4 reviews)

4 locations in San José

╳

Dollar reviews

Car hire locations

Dollar

Locations in San José

Carr John F.kennedy St, Centro

+506 4052 2000

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday

General Canas Hgy Nxt To Total

+506 4052 2000

Monday	05:00 - 23:59
Tuesday	05:00 - 23:59
Wednesday	05:00 - 23:59
Thursday	05:00 - 23:59
Friday	05:00 - 23:59
Saturday	05:00 - 23:59
Sunday	05:00 - 23:59

Juan Santamaria Intl Ap

+506 2431 4865

Monday	05:00 - 23:59
Tuesday	05:00 - 23:59
Wednesday	05:00 - 23:59
Thursday	05:00 - 23:59
Friday	05:00 - 23:59
Saturday	05:00 - 23:59
Sunday	05:00 - 23:59

Paseo Colon Ave, 36 & 38 St

+506 4052 2000

Monday	07:30 - 17:30
Tuesday	07:30 - 17:30
Wednesday	07:30 - 17:30
Thursday	07:30 - 17:30
Friday	07:30 - 17:30
Saturday	07:30 - 17:30
Sunday	07:30 - 17:30

Overall

4.0
Cleanliness

6.5
Comfort

5.0
Pick-up/Drop-off

3.5
Value for money

3.0

Recent reviews

2.0 Mediocre

21 Apr 2017

Dollar is a dishonest company.

Pros: Dollar lured my family in with a low price listed on the internet. BUT it was only an empty promise as they made us pay nearly twice that amount upon our arrival to pick up our reserved vehicle.

Cons: My family paid in full online prior to my trip. We received a confirmation of both our payment and reservation. After arriving in our destination (Costa Rica) Dollar made us pay additional insurance and fees to obtain our car. With our young children in tow and after pleading with them for 2 hours we had to pay the additional money to drive away. A formal credit discard dispute has been filed. Stay away from this dishonest company.

7.2 Good

29 Oct 2016

Misrepresented on Kayak

Pros: Customer service at Dollar

Cons: Kayak misrepresented the vehicle. I booked a vehicle that could fit 7 with insurance. When I got there I found out the vehicle only seated 5 and the insurance I paid for through Kayak wasn't even basic insurance for this country. Ended up paying 400 more than originally quoted!! Could have saved almost 200 going directly through Dollar.

4.8 Okay

9 Jan 2018

Price gouged

Pros: No restrictions on where I could go with the car. Air conditioning worked. Offered WiFi device for $5/day, and that worked great.

Cons: Reserved an automatic, but their computer didn’t show it, so I was forced to upgrade. Paid for insurance via Kayak, but told that was no good and that we were required to get additional insurance that cost more than $100. The shuttle to/from airport is slow, and we waited almost an hour to get to the airport after drop off. Car’s brakes stuck and needs new shocks.

3.6 Mediocre

30 Mar 2018

They will hit you with extra charges any way they can!

Cons: We got stuck in traffic because of construction in Monteverde. It was beyond our control. They shut down the only street in or out for hours. We called Dollar Rental to let them know and they told us NOT TO WORRY and that we would NOT BE CHARGED EXTRA for running late as long as we got there before they closed at 11:30 PM. We got there at 10:30 PM and the guy that was checking us back in said, "Don't worry, you won't be charged extra for being a few hours late." However, when we went to pay, the guy at the front desk charged my credit card for an additional $60.51 for the few hours we were late. I told him that both the guy on the phone and the guy who checked us back in told us we would not be charged extra. He gave me a funny look and said, "Oops, they didn't tell me that and I already ran your card, so I can't reverse the charge now. You'll have to email corporate when you get back to the US and they will fix it for you." I emailed corporate over a week ago and never heard back from them. I will never be using Dollar Rental again.

From £34/day

Rated no. 13

Hertz

3.7 Mediocre (5 reviews)

2 locations in San José

╳

Hertz reviews

Car hire locations

Hertz

Locations in San José

Juan Santamaria Intl Apto.

+506 2221 1818

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

Paseo Colon & Calle 38 Street

+506 2221 1818

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	07:30 - 15:30
Sunday	07:30 - 15:30

Overall

3.0
Cleanliness

6.0
Comfort

5.0
Pick-up/Drop-off

3.7
Value for money

3.3

Recent reviews

5.2 Okay

9 Jun 2017

Bait and Switch with Hertz in San Jose Costa Rica

Cons: We were given a very good rate when we booked but when we showed up we not given an option of taking out additional insurance. We discussed at length- the entire process of renting the car took a very long time. They tried to charge me over $500. After much discussion they wouldn't let us take the car for an amount that was over 3x the quoted rate. We really needed to get going and the Hertz facility is away from the airport so reluctantly signed. The front desk employee was rude and found VERY small print to justify the increase in the rate. I will not use Hertz again at this location.

2.0 Mediocre

20 Feb 2017

Didn't have my car available despite reservation

Pros: nothing

Cons: They gave my car away. They literally had no automatic cars available the day I arrived at their location. I had to find another rental car company on the spot that day.

2.0 Mediocre

26 Feb 2017

Never again

Pros: Nothing

Cons: Car had over 100,000 miles no power and was charged almost triple my quoted rate because no one at booking says you will be asked to get Costa Rican insurance. So my $80 car was $230. Don't buy the third party insurance it's useless here in CR. More money lost. Not happy at all

3.2 Mediocre

10 Mar 2017

Dissapointing

Pros: Not much

Cons: The internet booking site was COMPLETELY mis-leading. It made no mention of the exorbitant insurance fees. It felt like fraud. I'm not sure I'll ever use Hertz again, especially in Costa Rica.

6.0 Good

14 Jan 2018

Pros: Car was in good shape

Cons: The reservation price didn't include a $30/day mandatory insurance fee that is required I'm Costa Rica. So, my quote was for $7xx, and total cost was actually $1100. AND, the guy at the ciunter was a total dick and kept trying to sell us on the optional insurance to make us pay EVEN MORE. UGH.

Rated no. 14

E-Z Rent-A-Car

2.0 Mediocre (2 reviews)

1 location in San José

╳

E-Z Rent-A-Car reviews

Car hire locations

E-Z Rent-A-Car

Locations in San José

San Jose International Airport - Europcar

+506 2440 9990

Monday	06:00 - 14:00
Tuesday	06:00 - 14:00
Wednesday	06:00 - 14:00
Thursday	06:00 - 14:00
Friday	06:00 - 14:00
Saturday	06:00 - 14:00
Sunday	06:00 - 14:00

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews in San José

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Pros: Nothing

Cons: I reserved a car, but they gave it to someone else.

Reviewed Aug 2019

review from

2.0

Pros: Nothing

Cons: I reserved a car, but they gave it to someone else.

Reviewed Aug 2019

review from

Sunnycars

5 locations in San José

╳

Car hire locations

Sunnycars

Locations in San José

Avenue 18

General Canas Hwy 3KM

Mango Plaza 111, 1km North Of Juan

Paseo Colon 36-38

Station is on Airport grounds

From £34/day

ADOBE

2 locations in San José

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Car hire locations

ADOBE

Locations in San José

Centro Comercial Plaza Carolina, Rotonda de La Bandera, Mercedes

+506 2542 4848

Edificio Adobe, 34th St., 16th Ave., Barrio Corazón de Jesús Hospital, San José, San José -

+506 2542 4800

From £38/day

easyCar

2 locations in San José

╳

Car hire locations

easyCar

Locations in San José

34th St., 16th Ave.

San Jose Intl Airport

+506 2442 2422

Mirage Car Rental

2 locations in San José

╳

Car hire locations

Mirage Car Rental

Locations in San José

San Jose Airport

Tobias Bolanos Airport (SYQ)

From £42/day

NU Car

2 locations in San José

╳

Car hire locations

NU Car

Locations in San José

Tobias Bolanos Airport

+506 2255-2200

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	08:00 - 17:00

next to the Ambassador Hotel

+506 2255 2000

Monday	07:00 - 18:00
Tuesday	07:00 - 18:00
Wednesday	07:00 - 18:00
Thursday	07:00 - 18:00
Friday	07:00 - 18:00
Saturday	07:00 - 18:00
Sunday	07:00 - 17:00

From £47/day

Sixt

2 locations in San José

╳

Car hire locations

Sixt

Locations in San José

Calle 43, 50m sur del Bar Rio

+506 2431 3803

Monday	08:30 - 17:30
Tuesday	08:30 - 17:30
Wednesday	08:30 - 17:30
Thursday	08:30 - 17:30
Friday	08:30 - 17:30
Saturday	09:00 - 16:00
Sunday

Oficentro Plaza aeropuerto C3

+506 2431 3803

Monday	06:00 - 22:00
Tuesday	06:00 - 22:00
Wednesday	06:00 - 22:00
Thursday	06:00 - 22:00
Friday	06:00 - 22:00
Saturday	06:00 - 22:00
Sunday	06:00 - 22:00

Apex

1 location in San José

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Car hire locations

Apex

Locations in San José

Juan Santa Maria Intl Apo

Discount Service Car Rental

1 location in San José

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Car hire locations

Discount Service Car Rental

Locations in San José

La Uruca 5 Blocks West From Hospital Mexico

5-062-294-2354

From £14/day

GREEN MOTION

1 location in San José

╳

Car hire locations

GREEN MOTION

Locations in San José

300 meters east from the Purdy Motor building in Paseo Colon San Jose

From £20/day

keddy by Europcar

1 location in San José

╳

Car hire locations

keddy by Europcar

Locations in San José

Delivery And Collection Serviceonly

L&M Car Rental

1 location in San José

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Car hire locations

L&M Car Rental

Locations in San José

North Of The Sabana Park

NextCar

1 location in San José

╳

Car hire locations

NextCar

Locations in San José

International Airport Juan Santa Maria

+506 7004 0090

From £27/day

Target Car Rental

1 location in San José

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Car hire locations

Target Car Rental

Locations in San José

Tobias Bolanos Airport (SYQ)

U-Save

1 location in San José