Pros: It was a nice, clean new car. They had the one I reserved and didn't try to upsell me. They were efficient, prompt, and professional at the counter.
Cons: Although this rental company is inexpensive relative to the local competition, the price still seems a little high to me. But that's the only mild complaint I had this trip.
13 Mar 2017
Pros: Easy but dropped off at Avis because nobody was there
8 Dec 2015
Cons: I only dropped my car off here and the wait was pretty long at the counter so it took longer than anticipated to return the car.
26 Jan 2016
Pros: Ford Expedition was a great car for 7 passengers. The fuel mileage was amazing.
17 Feb 2017
Pros: Was able to change credit card with no problem
20 Feb 2017
Pros: Good service
Cons: Wish I could get the basic car that I reserved rather that a faux luxury vehicle "upgrade" that is bigger and I can't see out of. There's something to be said for just getting the vehicle that I requested.
9 Mar 2017
Pros: Car had all the bells and whistles which made for an easy and enjoyable trip.
Cons: Car had over 30,000 miles on it, and the tires were pretty close to bald, would not have been a good situation if i had run into ice or snow, did hydroplane some during a rain storm.
Pros: Had to change my reservation twice and everyone I talked to was super helpful.
18 Aug 2016
Cons: the return in the shopping mall was poorly signed. It took me 20 mins to figure out where it was.
27 Aug 2016
Drop off s burlington
Pros: Drop off ease
Walk into airport easy
Cons: No avis rep to handoff car on parking lot
No directions on where to go, what to do.
4 Feb 2017
Pros: Car was ready and easy to pick up.
Cons: Seems that certain functions like remote start and adjusting the height of tailgate were not working on the car. Not sure if these were disabled or were just out of service, but following online instructions from the vehicle manufacturer did not solve the problem.
Cons: I was not able to drop off at another location in Burlington (airport) without incurring a $200 fee.
The car I requested was not available so I received an upgrade which was a nice suv however I chose an economy car based on its size and gas mileage both of which were completely different with the car I received.
7 Dec 2015
Cons: I was stranded after somebody hit and totaled my car. With no internet and bad cell service, somebody reserved/prepaid a car online at Enterprise for me. When I arrived to finally get my car and continue my journey, nothing was paid for and the system didn't even have a reservation shown, although my family's credit card was charged for both the rental and insurance. Disgusted with this level of ineptitude, especially in a desperate situation. Will not recommend your site. Would give a ZERO stars review if that was possible.
23 Feb 2016
They made it easy
Pros: In airport Enterprise: Great staff, manager made great local recommendations for us, pick up and drop off was easy.
10 Jul 2016
Pros: The car functioned just fine.
Cons: We were told the car was in perfect condition - it sure wasn't. The front bumper had been damaged and it disconnected further during the trip. The inside reeked of cigarette smoke. At check out, no one could/would give me a tally of the final costs. I was promised an email containing this information but that was worthless as well - never got one. I won't be renting through Enterprise again and it looks like I will have to challenge/deny the credit card charge to get them to provide me with a list of costs. I think rental car companies scam people on a regular basis - here's yet another example.
22 Jul 2016
Drop off problems resolved by great employee
Pros: Quick efficient service
I left my cell phone in the car and ran back after I'd checked in for my flight. I was so winded I begged off going with him to get it from the car. He got it for me and I was so relieved. Back I went to check in and made my flight. I cut it close.
Cons: Wish I could've cut the price somehow.
19 Jan 2017
Cons: Early closing hours for drop off location, forced us to change drop off locations to a less convenient site
Cons: No one in garage to accept car - i had to deliver keys with mileage and fuel status inside, then go back outside
8 Aug 2016
Pros: I was very happy with the price because I reserved online via a 3rd party. However, I would not have wanted to pay the price that was offered at the counter. Overall, I got great service and for once I did not feel like I was dealing with a used car salesman. Every rental car company I've used in the past has tried to convince me to upgrade and when I insisted I didn't want to, they finally upgrade me anyhow because they have no choice! So sleazy! Anyhow, didnt' deal with that w/ Alamo. Thank you!
Cons: It would be helpful to have someone in the garage readily available (appreciated that in Boston when i returned the car). I had a couple questions about the car and had to walk to the terminal and then back to the garage again to meet someone there. It's not the first time in Burlington that I wished there was someone there. I had a similar problem when returning a car there.
29 Aug 2016
Burlington No One Home
Cons: There was no agent at Alamo in Burlington. Was referred to another agency to return car.
15 Jan 2017
Cons: The employee was rude and neglected to credit me for an early turn in.
Pros: The representative in Vermont was very knowledgeable and helpful. We received a discount on our upgrade. Car had many extra features
Cons: Sirius radio stopped working halfway through trip. Representative at Mammoth Lake location was uninformed and not very helpful.
20 Sep 2016
Fee for additional drivers if you book through Car
Cons: We booked a Hertz rental through carrentals.com (via Kayak). Be aware that if you book through that site, Hertz will charge you $13+/day for another driver and WILL NOT waive that. (This is true even if the person is a spouse.) This was a very unhappy surprise and was not disclosed anywhere.
15 Jan 2017
Cons: The windshield wipers had some white junk that kept getting on the windshield during the night drive that I could get off which caused for some very dangerous driving.