Cons: I have done almost 200 kms. and the fuel get down to the half, that's too much consumption for such a small motor.
I returned the car with half of fuel, they took 58 DHS when actually it must be 30 DHS maximum.
take too much copies of credit card and time for preparing papers
30 Aug 2016
Cons: Price was much higher than on the online booking confirmation
16 Jul 2016
DONT BOOK FROM BUDGET COMPANY
Cons: it took them an hour to get the car while we sat in the airport. Then made us sign about 15 paper promising to give us our 1500 dirhams for insurance back when we give them the car back. THAT DIDN'T HAPPEN! the car was not even the one we booked. OVERALL A TERRIBLE EXPERIENCE
14 Sep 2016
Cons: They refused to give me car with official International license due to no translation.
I used this driver license in all Europe and USA to rent a car.
But BUdget Dubai refused, which caused me a lot of problems and inconvenience, both in cash and comfort.
8 Nov 2016
Pros: Nothing since they refuse my drive license that I use in many countries.
Cons: You should ask more information and be aware of the details otherwise it is just frustratin
11 Nov 2016
Value for money
Pros: It has been very useful to rent a car in Dubai, as many parts of the city do not have (good) public transport coverage,
Cons: Airport could improve signaling the area for car rentals both for inbound (renting cars) and for returning cars. For example for returning cars there is a sign exactly in the area where 2 rods split, showing a vertical line. So toss the coin to know if left or right is the correct option or do like me, park in the hashed area and ask a taxi driver.
Airport asks for another 45-50 AED for parking. All rental companies do that, though not very logical. Your web site may consider mentioning this fee in the booking, avoids people arguing at car rental counter desk.
17 Nov 2016
Cons: They charged me extra from what kayak had quoted me my total will for parking fee at the airport 45 aed even though when I booked on kayak it didn't mention anything like that.
4 Dec 2016
Grear service delivery
Pros: Efficiency and staff welcome
Cons: Charged extra if dropping the car at dubai airport but when pic up no charges it should be the same
4 Dec 2016
Car in very poor mechnical shape
Cons: The car provided (Chevrolet Aveo) was in very poor mechanical shape. The engine could not maintain proper rpm and car was stalling badly (and dangerously) upon acceleration. On a few occasions the engine choked and had to be re-ignited. The tires were also poorly balanced, with the car vibrating at high speed. I have rented many vehicles, including with Budged, but this was by far is the worst ever. I will certainly not rent with Budged in the UAE again. Also, proper vehicle drop off instructions were not provided and that resulted in a significant delay. DXB should also post very clear "Rental car return" signs on both T1 and T3 to avoid confusion.
Pros: Quoted price
Easy to preform booking with kayak
Avia employee (work in finance department - shaikh Zaid streets near financial center metro station) met us outside the office and he was amazing, helpfully, try his best to find solution for our problem, and he succeed.
Cons: First of all i have another booking (conformation number 09826246US3) when we arrived airport, employee act in unprofessional way and add extra price (70 AED) to let me use my friend Credit Card.
When we went for this booking in shaikh zaid road the avis employee complete the reservation without adding any cost using my friend Credit Card.
Regarding to shikh Zaid location in kayak booking map it was wrong and this let us spent long time to found the office 10 km away from the map location.
When we arrived the shaikh zaid location at 6:00 pm it was close and it is maintained in the website and the door of the office it work until 8:00 pm !!!!!!
27 Nov 2016
Cons: Car had poor pickup in terms of acceleration and therefore dangerous merging to highways. Gps was not functioning. Returned car within 1 hour and they have not given my money back despite contacting them 3 times. Very disappointed, and I have the added hassle.of trying to get my money back. Communication also an issue associated with language barriers.
22 Jan 2017
Pros: Car was nice
Cons: We are gonna end up paying for a pre-existing scratch
28 Oct 2016
Pros: Staff was proffessional
Cons: I got switched at the last minute to a smelly MiniVan (i'm not a soccer mom) that was not even ready although I showed up 1.5 hours after my stated arrival time. I waited another 45 minutes for the car; causing me to be late for my meeting
Cons: I did not like the service provided and was charged 3 days where else the contract is 2 days moreover was again charged after delevering the car additional charges with out my authorization which turned to be fraud and cheating I call the customer service help like they did not have a immediate solutions since I was at the airport I had to go back and face staff who did use my credit card with out my authority after mentioning that I will sue them he immediately void the transaction so why should I go through all this hassle ?
8 Sep 2016
Pros: On Kayak the prize was good.
Cons: But as i reached to the Dollar counter they have added almost 40% extra on the total cost which i dont like and also they have not provided me with the car i booked instead they have downgraded my car because the car was not available. And also on returning the car i have waiting for half an hr for the car get inspected.
23 Nov 2016
We couldn't rent it
Pros: Free water
Cons: We couldn't rent it because we didn't have a credit card.
29 Nov 2016
Cons: It was not confirmed. They asked for full normal price if hired directly. They did not accept email confirmation sent by you. Thanks
25 Nov 2016
Pros: Pick up was flawless, personnel were easy to work with.
This helps after a 20 hour flight.
Cons: Return parking was not well directed, but Our dollar car tenant drove the car to the right spot for me.
Cons: Air condition was not good for dubai weather
I've Booked online toyota yaris but they said it's not avalible so they gave me honda civic but i had to pay more! Also the value for the insurance will increase.
Many scratches on the body of the car , and it was dirty!
When I delivered the car they said there is a scratch on the body and i have to pay for fixing!
I totally don't recommend to deal with this company
22 Oct 2016
Cons: the car glass was not clean good
they changed me for airport parking
Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times.
they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.