Pros: Employees were friendly enough and the car was in good condition. Return was smooth.
The rental was serviced by Thrifty in a shared facility with Hertz a short bus ride from the terminals. (Although hertz had separate employees, they had the same problems with pickup as far as I could tell)
Cons: It took well over an hour to pickup the car, really ridiculous, and we were the second in line when we arrived. It was much worse for others.
Also I got a nail in the tire and they were no help at all, I had to pay for the repair myself because I didn't have the extra "tire cover." (Luckily tire repairs are cheap in Ireland).
The insurance is also a scam in Ireland (this is common to all agencies I could tell), as most credit cards don't cover Ireland, but Chase cards seem to (call to ask). Thrifty accepted this for a 30 euro administrative fee (which is disclosed in the terms).
They were also remarkably nitpicky about the condition of the car, taking photos at checkout and documenting even the slightest scratches or dents.
20 Aug 2016
Cons: The people who work in Dublin are a bunch off crooks all the want is the people who rent buy extra insurance which I believe I did not need plus there were all types of extra fees
26 Aug 2016
Pros: Good mileage with diesel. Drop off was more efficient
Cons: We had to wait an hour for the car. Very slow. Also didn't like the the insurance deductible fee added to the credit card fo 1600.00 euros. Never had that occur in any country that we rented a car. Rented in Scotlad the week prior and the process was straight forward.
1 Sep 2016
Car was good
Pros: They brought the car to the airport for us so we didn't have to go to the yard.
Cons: We paid for a small baby car seat and they had a enfant car seat. We asked for help putting it in and they would not help. One guy said they didn't have insurance to help. The seat was too big and another guy who tried to help suggested we go across to another terminal and rent a baby seat. So I have to walk across the airport after 16 hrs of travel to try and rent another car seat after I had already paid for one..
Very bad service on that end . If they don't have the seats they should not have it available to rent ..
How do I get my money back I paid for the seat???
7 Sep 2016
Cons: I plan on contesting my credit card charge. I was quoted a price of E193.34. I ended up being charged E308.30 with an additional charge of E66.96 for an additional driver. There was no explanation of where the other E44 came from. Additionally there was no prior mention that the vehicle was a diesel nor that a E5,436 security charge would be applied to my credit card.
Pros: The overall value was good. Helped by getting insurance from a third party - Alianze. The AVIS representative that I EVENTUALLY got to on pick up and drop off was very efficient.
Cons: The wait to see a representative on both pick up and drop off was extremely long The same representative on both ends of the trip took forever, continually trying to upsell insurance, instilling fear in the rentors. He held up everyone, but fortunately I didn't have to deal with him.
The car was in terrible shape. The air conditioning didn't work. The fan only worked on high speed. The car itself was uncomfortable.
20 Sep 2016
Cons: The total bill was twice what we were quoted. When we dropped the car off in Dublin it was in an empty parking lot and left a key at a desk. Then two days later received a bill for a price we were not quoted for. Over all the car cost over $100 a day for a size basic car. I called customer service to let them know we were charged an amount we didn't agree to and they told me to dispute it to my credit card company.
7 Sep 2016
Car -$8/day - great! Insurance -$42/day - WTF?
Pros: Agents very nice, of course...
Cons: Usurious insurance rates. And NO A/C! Have to rent a "Luxury " car to get ac, and were not told. Got an hour out of Dublin before we figured out there was no a/c. Contrary to popular belief, it actually does get warm in Ireland in August....
27 Sep 2016
Pros: Car was great - ran smoothly, was easy to handle and was efficient on gas.
Cons: Dublin Airport Pickup Location was understaffed. Waited 40 mins for my scheduled pickup to be ready. Avis charged the cost of the rental for insurance - way overpriced.
Cons: unclear what to do once you dropped your car off. No one was around. I asked someone and they told me to go to the office, and the office told me I had to go back outside to talk to someone and have them look over the car first.
24 Aug 2016
Cons: No air conditioning. Sluggish rngine
26 Aug 2016
Cons: Waited a long time to get from airport to car park as they only have one van for each terminal at the Dublin airport
19 Sep 2016
Pros: Straightforward process to arrange, pick up, and return car. Excellent value.
Cons: 20 Euro fee to decline collision coverage (which was provided by my credit card) seemed a bit ridiculous.
Cons: I expected a few additional fees on my €28-for-3day rental car, but by the time I got out of the office and on the road I was €190 lighter for "mandatory fees". I've learned my lesson, only booking major brands in the future (avis, hertz, sixt, etc). Also had booking issues as "Ace" was merely a broker and the actual renter was easirent and was not located at the normal rental facility nor was the shuttle conducted from a marked location. I also did not recieve a confirmation email and had to search the website to find any of this information.