Screwed by Kayak - and Hertz - again
Cons: Despite entering the airport code as a pickup point for the car, the reservation was made for a downtown city location 30 miles from the airport. Suspicious that the confirmation had an address on it without the word "airport," I'd called Hertz after making the reservation, and Hertz CONFIRMED that the pickup location was the airport.
The day before my trip, feeling unsure, I called Hertz again to confirm and was told the pickup point was downtown, that it was my error for making the reservation at the wrong location, that my price/reservation would not be honored at the airport location, and anyway there weren't any cars available. The agent on the phone seemed to be working from a call center and was obviously not familiar with American cities, travel problems, or general practices. She would not transfer me to a manager to talk to.
Obviously, Kayak has no dog in this hunt, since once the reservation is made, they sign off and check out. Thanks, Kayak, you were NO HELP AT ALL.
In the end, I had to make a last minute rental with another agency, which cost me $100 more than the original deal, and than I had planned to spend.
A really terrible experience all around. I've had two experiences with Kayak and both were as negative as this, so buh-bye Kayak! Your no-customer-service ability SUCKS.