Recent reviews
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- Neutral
- Negative
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6.4
Make sure u know what u are getting!!
Pros: Friendly service but slow as it’s africa! Didn’t get the car I was expecting so had to upgrade half way through rental.
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9.6
Cons: Everything went smoothly. The car was super great. Drove excellent. Will surely rent from Avis again.
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9.2
Great experience
Pros: Size of the vehicle, ease of pickup and delivery, professionalism, courtesy and kindness of staff.
Cons: Nothing
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10.0
Pros: Great service. Great car.
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2.0
Cons: Couldn't get the rate advertised as I'm not from the USA - apparently you need a US driver's licence to get this rate.
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7.2
A tough day for Avis
Pros: Car was well equipped, with USB & Aux input jack (no input at all on same grade car at other SA car hires we have used)
Cons: Check-in was very slow, with a 45 minute wait. This has not been the case in the past, it appeared to be a bad day with several staff calling in sick. I do not think my experience is representative.
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10.0
Punctual, Clean. No issues
Pros: Almost new car w only 3000km. Good service. Easy return.
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10.0
Great service!
Pros: They were great overall. I had tire problems due to potholes in the roads and had to replace the car twice. They were extremely courteous and fast both times. Check in and check out were fast and very helpful. All cars were clean and worked well, easy to drive.
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9.2
Smooth experience at a price
Pros: Car quality was great, location in airport perfect, fast return
Cons: A bit pricier than alternatives, lots of documents and extensive agreements to sign at check in, not as seamless as US rental process. Tolls charges were never fully explained
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6.8
Cons: After we told them no insurance they put it on the paper work then when we pointed it out he had to start the paperwork over again. Originally issued a car with no gas and smelled like cigarettes badly. Had to unpack our backs and go all the way back to the rental center. No apology. Just a silent reissue of keys. Drop off was chaotic. No return recipet was issued.
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4.8
Bait and switch
Pros: What the price should have been
Cons: Bait and switch insurance tactics. Full coverage turned out to not be full coverage, and they argued and tried to cover up this illegal activity. I eagerly look forward to the final bill, to see what they have tried to add on. I expect to have a legal argument which no one likes. Policy on speeding also not honest, and tolls agreement under question. Basically not an honest Company.
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4.4
Watch Your Bank/Credit Statement
Pros: The car was clean.
Cons: You will get charged unexplained fees that will double the quoted Kayak rate, including a "fuel service fee" that no one will disclose to you until it shows up on your receipt and credit card statement. I will not be renting with Avis again.
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9.6
Cons: Everything went smoothly. The car was super great. Drove excellent. Will surely rent from Avis again.
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9.2
Great experience
Pros: Size of the vehicle, ease of pickup and delivery, professionalism, courtesy and kindness of staff.
Cons: Nothing
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10.0
Pros: Great service. Great car.
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10.0
Punctual, Clean. No issues
Pros: Almost new car w only 3000km. Good service. Easy return.
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10.0
Great service!
Pros: They were great overall. I had tire problems due to potholes in the roads and had to replace the car twice. They were extremely courteous and fast both times. Check in and check out were fast and very helpful. All cars were clean and worked well, easy to drive.
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9.2
Smooth experience at a price
Pros: Car quality was great, location in airport perfect, fast return
Cons: A bit pricier than alternatives, lots of documents and extensive agreements to sign at check in, not as seamless as US rental process. Tolls charges were never fully explained
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7.2
A tough day for Avis
Pros: Car was well equipped, with USB & Aux input jack (no input at all on same grade car at other SA car hires we have used)
Cons: Check-in was very slow, with a 45 minute wait. This has not been the case in the past, it appeared to be a bad day with several staff calling in sick. I do not think my experience is representative.
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6.8
Cons: After we told them no insurance they put it on the paper work then when we pointed it out he had to start the paperwork over again. Originally issued a car with no gas and smelled like cigarettes badly. Had to unpack our backs and go all the way back to the rental center. No apology. Just a silent reissue of keys. Drop off was chaotic. No return recipet was issued.
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6.4
Make sure u know what u are getting!!
Pros: Friendly service but slow as it’s africa! Didn’t get the car I was expecting so had to upgrade half way through rental.
review from
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2.0
Cons: Couldn't get the rate advertised as I'm not from the USA - apparently you need a US driver's licence to get this rate.
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4.8
Bait and switch
Pros: What the price should have been
Cons: Bait and switch insurance tactics. Full coverage turned out to not be full coverage, and they argued and tried to cover up this illegal activity. I eagerly look forward to the final bill, to see what they have tried to add on. I expect to have a legal argument which no one likes. Policy on speeding also not honest, and tolls agreement under question. Basically not an honest Company.
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4.4
Watch Your Bank/Credit Statement
Pros: The car was clean.
Cons: You will get charged unexplained fees that will double the quoted Kayak rate, including a "fuel service fee" that no one will disclose to you until it shows up on your receipt and credit card statement. I will not be renting with Avis again.
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