Recent reviews
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- Negative
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10.0
Pros: easy check in and out. People were courteous & friendly.
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2.0
Don't rent from Enterprise
Pros: nothing
Cons: They didnt have any cars
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10.0
Pros: Excellent help from staff at DAY airport and downtown.
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4.0
Cons: The price was not what you quoted me on the site
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2.0
Went with someone else
Cons: My first time renting a car! The experience wasn't ideal Enterprise allows your domestic partner to be an additional driver on the rental at no cost. I found at the rental desk in Dayton that living together and sharing a bank account doesn't cut it, you need to be on the same health insurance. No free partner, guess I'll do all the driving. Rental car companies don't accept third party insurance, which I had dutifully purchased through this site. Thank you Kayak, for recommending insurance that doesn't work. I ended up canceling the reservation with Enterpise. After some internet sluething I found a better deal with Thrifty for the week.
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6.8
Pros: Ease of picking up the vehicle
Cons: The car was poorly cleaned prior to me picking up the vehicle. Had to stop and vacuum the inside front and rear of the vehicle as well as wash the outside of the vehicle.
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6.8
Horrible customer service
Pros: The car was great for the price, clean, gas efficient and got us around.
Cons: Customer service was horrible. The car was released and was forced to find another location. The location I originally rented at decided they would release the car because I was 1.5 hrs late. She told me she called once and since I "didnt answer" she "assumed" we "weren't coming." Then instead of helping me out with getting another car, she simply stated, "I'm sorry there is nothing I can do," which is plain old lie. She could have called the nearest location and see if they had anything available. We were forced to call ourselves and do the leg work and pray I didn't have to take an Uber back to the hotel. We get to the second location and had an issue with the business card, we couldn't just switch the reservation to my name because the card didn't have my my name on it, only the CEO's name, IT's A COMPANY CARD, DUH! then the tax exempt "didn't have the CEO name on it only the companies name". Just issue after issue for lack of knowledge and or professionalism. Finally we got the car.
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10.0
Pros: Not pushy, they offered and explained options, such as insurance, road side assistance, fuel options, and GPS. Quick, easy and reasonably priced.
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8.8
Kayak needs to get its act together
Cons: Online I requested a rental car to be available at Dayton International Airport. I selected a vehicle on kayak. When I ride to the airport I found out The rental facility was 30 minutes away from the airport. I was never informed during the process that the rental was not on the property at the airport but 30 minutes away. Luckily Enterprise took my reservation at the airport if not I would have been in very bad shape to get to an important meeting. Come on kayak as usual the time get your act together on rentals.
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10.0
The rental was easy. The guys at the Enterprise o
Pros: They were very helpful letting me know where the CVG airport drop off was. Otherwise it would have been a bear.
Cons: Nothing really
review from
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10.0
Pros: easy check in and out. People were courteous & friendly.
review from
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10.0
Pros: Excellent help from staff at DAY airport and downtown.
review from
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10.0
Pros: Not pushy, they offered and explained options, such as insurance, road side assistance, fuel options, and GPS. Quick, easy and reasonably priced.
review from
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8.8
Kayak needs to get its act together
Cons: Online I requested a rental car to be available at Dayton International Airport. I selected a vehicle on kayak. When I ride to the airport I found out The rental facility was 30 minutes away from the airport. I was never informed during the process that the rental was not on the property at the airport but 30 minutes away. Luckily Enterprise took my reservation at the airport if not I would have been in very bad shape to get to an important meeting. Come on kayak as usual the time get your act together on rentals.
review from
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10.0
The rental was easy. The guys at the Enterprise o
Pros: They were very helpful letting me know where the CVG airport drop off was. Otherwise it would have been a bear.
Cons: Nothing really
review from
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6.8
Pros: Ease of picking up the vehicle
Cons: The car was poorly cleaned prior to me picking up the vehicle. Had to stop and vacuum the inside front and rear of the vehicle as well as wash the outside of the vehicle.
review from
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6.8
Horrible customer service
Pros: The car was great for the price, clean, gas efficient and got us around.
Cons: Customer service was horrible. The car was released and was forced to find another location. The location I originally rented at decided they would release the car because I was 1.5 hrs late. She told me she called once and since I "didnt answer" she "assumed" we "weren't coming." Then instead of helping me out with getting another car, she simply stated, "I'm sorry there is nothing I can do," which is plain old lie. She could have called the nearest location and see if they had anything available. We were forced to call ourselves and do the leg work and pray I didn't have to take an Uber back to the hotel. We get to the second location and had an issue with the business card, we couldn't just switch the reservation to my name because the card didn't have my my name on it, only the CEO's name, IT's A COMPANY CARD, DUH! then the tax exempt "didn't have the CEO name on it only the companies name". Just issue after issue for lack of knowledge and or professionalism. Finally we got the car.
review from
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2.0
Don't rent from Enterprise
Pros: nothing
Cons: They didnt have any cars
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4.0
Cons: The price was not what you quoted me on the site
review from
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2.0
Went with someone else
Cons: My first time renting a car! The experience wasn't ideal Enterprise allows your domestic partner to be an additional driver on the rental at no cost. I found at the rental desk in Dayton that living together and sharing a bank account doesn't cut it, you need to be on the same health insurance. No free partner, guess I'll do all the driving. Rental car companies don't accept third party insurance, which I had dutifully purchased through this site. Thank you Kayak, for recommending insurance that doesn't work. I ended up canceling the reservation with Enterpise. After some internet sluething I found a better deal with Thrifty for the week.
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