1.9 Horrible29 Sep 2021
The best thing about Enterprise, which I did not use due to the inability to get transportation to the site, is that they are NOT Budget. I rented from Budget, and I WILL be transmitting on all social platforms, the hellacious experience of that mistake.
10.0 Excellent31 May 2021
The staff were very friendly and professional!
10.0 Excellent31 May 2021
The staff were very friendly and professional!
8.0 Excellent4 Feb 2021
Friendly staff. Nice carA friendly call if they find your property left in a vehicle instead of just trashing it.
2.0 Mediocre25 Sep 2020
Location was convenient.Service. It was terrible. Staff never called back about availability of a car. No reply. Nada. Zip.
6.4 Good6 Sep 2020
The staff is great, very nice people. There was some candy between the seat and console and a stick of old spice deodorant ( I guess a 90 year old man rented the car before me because who the hell uses old spice anymore!!!) Anyway one of the candy came out in thew floor board and I ended up stepping on it and crushing into the carpet which was a real pain to clean up but I did get it cleaned.Honestly the car could have been a little less expensive, almost $700 for a month is pretty high and as long as you are charging that much I mean would it be too much to ask for the car to actually be clean?
10.0 Excellent5 Nov 2019
VERY friendly. Picked me up at home. Already made my next reservation with them.
6.8 Good9 Apr 2017
Horrible customer serviceThe car was great for the price, clean, gas efficient and got us around.Customer service was horrible. The car was released and was forced to find another location. The location I originally rented at decided they would release the car because I was 1.5 hrs late. She told me she called once and since I "didnt answer" she "assumed" we "weren't coming." Then instead of helping me out with getting another car, she simply stated, "I'm sorry there is nothing I can do," which is plain old lie. She could have called the nearest location and see if they had anything available. We were forced to call ourselves and do the leg work and pray I didn't have to take an Uber back to the hotel. We get to the second location and had an issue with the business card, we couldn't just switch the reservation to my name because the card didn't have my my name on it, only the CEO's name, IT's A COMPANY CARD, DUH! then the tax exempt "didn't have the CEO name on it only the companies name". Just issue after issue for lack of knowledge and or professionalism. Finally we got the car.
10.0 Excellent20 Oct 2016
Not pushy, they offered and explained options, such as insurance, road side assistance, fuel options, and GPS. Quick, easy and reasonably priced.
8.8 Excellent12 Oct 2016
Kayak needs to get its act togetherOnline I requested a rental car to be available at Dayton International Airport. I selected a vehicle on kayak. When I ride to the airport I found out The rental facility was 30 minutes away from the airport. I was never informed during the process that the rental was not on the property at the airport but 30 minutes away. Luckily Enterprise took my reservation at the airport if not I would have been in very bad shape to get to an important meeting. Come on kayak as usual the time get your act together on rentals.