Pros: Pick up and drop off were easy. Appreciated the free upgrade for transporting a needed car style to my end destination.
Cons: Car was very dirty with stained seats and nasty cup holders.
4 Apr 2016
Pros: The entire experience was a joy! I've had less pleasant rental adventure in the past. Nice friendly person behind the counter and a clean comfortable car. Perfect.
Cons: It was a little pricy to do often...which I wish I could do.
27 Apr 2016
Pros: The drop off in Dubuque was very easy compared to what I expected. I was expecting there to be an inspection of the vehicle, but because I had chosen to fill the car myself, all I had to do was drop off the keys, and the charges came through for the exact amount I was told they'd be.
Cons: All I did was drop the car off at the Hertz Dubuque office, and that went well. There was nothing I didn't like at this location.
17 Sep 2016
Hertz Rental is a joke
Cons: I dont have a credit card....so after I drove 45 minutes to get there SCOTT tells me than I can't rent a car and to try calling a buddy to use his. I had cash and my debit card with over $5000 in it. Nope sorry. Can't use that...come back tomorrow maybe....is what SCOTT said. So I went up the road...like SCOTT suggested to ENTERPRISE...guess what...I rented a car from them with my debit card! Thanks Hertz...you suck!
6 Feb 2017
The staff in Dubuque was helpful, knowledgeable an
Pros: No pressure sale spiel!
Helpful accommodating staff
8 Mar 2017
It was a great experience
Pros: The rental was at the airport and there was no wait time. Loved the GPS that made it easy to find my way
19 Oct 2017
Pros: Good experience with Hertz.
Cons: Did not like the type of car at all.
5 Nov 2017
First time renting
Pros: It was worth prepaying for first tank of gas.
4 Apr 2016
They Lied to me
Cons: So I registered online, and called in to confirm my registration, but when I went to pick up my car they said they only take credit card. When I was on the phone the gentleman said I just need a card on file, but the lady at the front desk said it must be credit card. I do not carry a credit card on my only debit. She told me the change was very recent, so they did not have the courage to send me an email with the change.
Pros: Good price. We got a car that was above and beyond our needs. Great service!
17 May 2017
Pros: Great comfortable, fuel efficient, clean vehicle.
Cons: No representative during open hours to answer any questions about drop off.
Instructions for drop off very unclear.
31 Oct 2017
Pros: pickup in Dubuque was quick and easy, car was clean and fairly comfortable. Drop off would have been even faster, but there were no directions and I was unsure that leaving the car in the main parking lot was the correct thing to do. Now that I know what to do, I would say it's easy to drop the car off, even when no one is there. Car was fine, but not my favorite (Chevy Cruz). Still, it was clean and worked very well with plenty of luggage space.
Cons: lack of instructions regarding where to return the car and poor signage (just an arrow that seemed to point to the main lot).