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Passenger van |
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Commercial |
Pick-up truck |
8.7
Excellent
25 reviewsCleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.4
Value for money
8.0
One location in Dubuque
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10.0 Excellent
May 2021
Pros:
The staff in our Dubuque Hertz office are friendly and very helpful. It was a pleasure working with them.Cons:
Everything went well.9.6 Excellent
Nov 2020
Pros:
Super staff at Dubuque location! Fast and friendly.10.0 Excellent
Nov 2019
Pros:
Anthony was amazing. He is the perfect of example of what customer service should be. There was an issue with the price of the rental. It did not match my reservation. Anthony did not challenge it at all. He immediately got on the phone to try to fix it and did not stop making calls until it was resolved. I appreciated that more than he will ever know.Cons:
I drove from IA to NV. The change oil came on in Utah.10.0 Excellent
Mar 2018
Pros:
The price was excellent for a week rental. We arrived and were promptly taken care of. The process took less than 10 minutes. Staff were nice and the car we were given was bigger than what we thought we would get. It was a pleasant surprise and the car, a Dodge Journey was a perfect fit for our family. The return process was the same, quick and easy. Will rent from here again.Cons:
Everything was great, nothing negative to report.8.8 Excellent
Feb 2018
Pros:
Price. Price. Price! Good customer service, no waiting, They agreed to let me pick it up early when my plans changed. Came with bun-warmers which my wife likes.Cons:
exterior had not be washed. No problem, we were driving in a snow storm so it would have been dirty 30 min after pick-up anyway.2.0 Mediocre
Jan 2018
Cons:
Getting to the airport and finding out that the rental was 16 miles away.... at the city Herrz, not the airport Hertz. No cabs, no Uber, 45 minutes until closing time.Budget
5.5
Okay
8 reviewsCleanliness
6.7
Comfort
6.3
Pick-up/Drop-off
5.1
Value for money
5.1
2 locations in Dubuque
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8.8 Excellent
Aug 2017
Pros:
The vehicle we received was clean and ready to go at the appointed time. Gas mileage was much better than our own vehicles.Cons:
A couple of features were not on the vehicle that we are used to, such as backup camera. Possibly if we would have requested a higher priced vehicle it would have been included?6.0 Good
Jan 2016
Pros:
Detailed in top messageCons:
Detailed in top message2.0 Mediocre
Jun 2022
10.0 Excellent
Mar 2022
3.9 Mediocre
Aug 2021
3.9 Mediocre
Jul 2021
7.9 Good
Jul 2021
8.8 Excellent
Aug 2017
Pros:
The vehicle we received was clean and ready to go at the appointed time. Gas mileage was much better than our own vehicles.Cons:
A couple of features were not on the vehicle that we are used to, such as backup camera. Possibly if we would have requested a higher priced vehicle it would have been included?2.8
Mediocre
16 reviewsCleanliness
6.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Dubuque
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2.8 Mediocre
Aug 2020
Cons:
It took 45 minutes to get my rental even though I was the only customer. Also they didn’t have a luxury car available.8.4 Excellent
Aug 2019
Pros:
GoodCons:
Good2.8 Mediocre
Apr 2019
Pros:
Pick up was quick.Cons:
When we picked up the van it was dirty with bottles under the seats and wrappers as well as messy bench seats. There was no CD player.2.0 Mediocre
Jun 2018
Cons:
We were taking a car one way, plans changed and I was told that if we returned the car to it pick-up location that it would be cheaper. Nope, still over $800.00....never use avis again.4.4 Okay
Feb 2018
Cons:
Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.4.8 Okay
Feb 2018
Pros:
The car was useful and was clean.Cons:
The person at the desk was very rude to me when I went to pick up the vehicle. I couldn't find a nearby gas station to refill the car before dropping it off - I drove 20 miles without seeing a single gas station. Now I'll be charged way too much - but I wasn't going to leave again to go search for a gas station - it was a blizzard outside!Enterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
5 locations in Dubuque
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10.0 Excellent
Sep 2018
Pros:
Corbin was great!!! The price was right.5.6 Okay
May 2017
Pros:
Quick service.Cons:
See above.10.0 Excellent
Apr 2017
Pros:
Great service.3.6 Mediocre
Nov 2016
Cons:
I asked for a rental car at an airport but when we arrived, we found the car was at a location nowhere near the airport. Why should that happen?9.6 Excellent
Sep 2016
Pros:
Friendliness of the staff. Loved the carCons:
Car had a couple of large stains on carpet. It is a shame people don't take care of vehicles even if they don't belong to them. I treat a rental just like my own10.0 Excellent
Sep 2016
Pros:
They upgraded, swift transactionCons:
Loved it allEasirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Dubuque
Some Dubuque car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Dubuque.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Dubuque car rental.