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Pick-up truck |
6.0
Good
49 reviewsCleanliness
7.0
Comfort
7.5
Pick-up/Drop-off
5.5
Value for money
7.0
2 locations in Durham
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Reviews
10.0 Excellent
Oct 2020
Pros:
The Chapel Hill desk employee was very courteous and friendly. He was careful about checking the car over before I left. The car's electronics included Android Auto, which allowed my phone's functions, including navigation, to be displayed on the car's entertainment screen. Great!!2.0 Mediocre
Nov 2019
Cons:
They called and CANCELLED my reservation. Said he had ABSOLUTELY NO VEHICLES to rent to me. I went immediately back on kayak (and other websites) and saw NUMEROUS listings for vehicles at this EXACT LOCATION9.2 Excellent
Aug 2019
Pros:
Super friendly staff at both locations10.0 Excellent
May 2019
Pros:
Staff at pick up and delivery were awesome. It was very quick on both ends too. The car was great and the perfect size. Loved the Jeep Compass. Drove very smoothly and gas mileage was great. I highly recommend Budget!Cons:
I wouldn't change a thing about this rental!3.2 Mediocre
Oct 2018
Pros:
The woman at the front desk was kind but very new and clearly overwhelmed - there were no cars at all. I did receive a car but it took forever2.0 Mediocre
Jun 2018
Cons:
We got there and were informed they couldn’t confirm same day rentals and there was no car for us. We had to book a different car using a different platform from a different location. It was a waste of our time and energy.10.0
Excellent
2 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
8.0
One location in Durham
7.5
Good
21 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
7.1
Value for money
6.7
5 locations in Durham
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Reviews
2.0 Mediocre
May 2021
Cons:
They didn't have cars available. I was on a wait list but was never contacted either way after that.2.0 Mediocre
Jul 2020
Pros:
Nothing - I showed up to pick up the truck and none was available. Enterprise did not attempt to contact me to let me know there were no vehicles available and did nothing to remedy the situation. I had to cancel me plans and reschedule for the following weekend with Alamo. I will never rent from Enterprise again from your site or any other site.Cons:
Live up to their obligations and communicate and not leave their customers hanging.2.8 Mediocre
Jul 2020
Cons:
The car was filthy and smelled of smoke even though it was a nine smoking car. The seats were super uncomfortable and there was a terrible squeak. The car needed to be retired as a rental.10.0 Excellent
Mar 2017
Pros:
Convenient , reliable and most of all comfortable. Easy to pay, friendly calls the day of and before to make sure I was still interested in using them. They wanted to make sure what I needed and to have it available for me. The cost was so much more my size than any of the other place I had tried. The price was cheap and much more for someone's pocket that is on a fixed income.Cons:
That the person checking up to see if I needed the vehicle did not tell me about having to bring 2 forms to prove of my ability to pay, and live. This was an inconvenience for me, but the person at the desk helped me and my husband out.2.0 Mediocre
Feb 2017
Pros:
NothingCons:
I got no car after reserving it. The branch claimed they had no cars at all that morning.8.8 Excellent
Feb 2017
Pros:
The size and type of car was good, the price was good.Cons:
The car smelled a bit like someone had been smoking in the car and the seats needed to be shampooed. I also didn't like the way the car drove: it was an automatic but the gears shifted hard.7.5
Good
23 reviewsCleanliness
6.0
Comfort
8.5
Pick-up/Drop-off
9.0
Value for money
7.5
One location in Durham
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Reviews
8.0 Excellent
Apr 2021
Pros:
It was easy.Cons:
Being able to get Satellite Radio.10.0 Excellent
Jan 2020
Pros:
Easy pick up and drop offCons:
Nothing7.6 Good
Jun 2020
Pros:
Staff was friendly.Cons:
Staff should have considered the delays I incurred in returning the car because of multiple protests in Virginia and NYC, as well as a curfew, all of which were out of my control.9.2 Excellent
Sep 2019
Pros:
The staff were excellent and did a fine job. Avis was wonderful. The Nissan Versa I rented ran great. The only issue was that the seat was uncomfortable (6-hour drive).Cons:
The vehicle (Nissan Versa) was scratched in several places with minor dents apparent. It didn't bother me and was well documented. I am very pleased with Avis and plan on using them again.7.6 Good
Sep 2017
Pros:
Everything about the car was great.Cons:
Customer service was rude. When they saw we had kids they said, "Be sure you clean the car before you return the car.".5.6 Okay
Sep 2017
Pros:
Great rental price- comfortable vehicle.Cons:
I made reservation online for a SUV that was accepted and available but when I got to the location the manager stated that they didn't have any SUV available on site, yet when I check the parking lot their were several. I was truly upset and told him that it was poor business practice and very deceptive. I also stated that I had called the reservation office before I came to verify and they said one was available. He stated to come back in later and he would have one. (mind you my meeting had to be delayed because of this/and I was out of town) after coming back he did have one but the day was (that I had paid for was half way over (after 3:00) before one was given. I paid for 2 days and really only enjoyed 1 day of usage. He didn't apologize or offer a discount of any sort (Poor Management INDEED)!!!! This location /staff needs "customer service" training.Most popular car type | Economy |
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Some Durham car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Durham.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Durham car rental.