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(Return)
Airports
Origin
London
£389
only
£389
£404
only
£404
Manchester
£512
only
£512
Destination
Raleigh
£389
only
£389
Fri, 23 Feb
LHR
RDU
34h 05m
Sun, 25 Feb
RDU
LHR
30h 28m
£389
Trip: 3 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.7
MAD
JFK
OK 4.3

Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world

LHR
RDU
Excellent 8.0

Crew was outstanding. Flight was early, which is nice. Nice to have food service, but better choices could have been offered.

The plane is old and needs to be updated with WI FI and USB ports.

VGO
MAD
Excellent 8.0

Short flight and on time

LHR
RDU
Good 7.6

Wine was an extra cost. It was NOT on the flight to Heathrow. Wine would have made the LONG flight from Heathrow London to Raleigh, NC a little nicer!

MAD
SJO
Good 6.0

the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible.

Sat, 19 May
LHR
RDU
19h 00m
Mon, 21 May
RDU
LHR
17h 25m
£401
Trip: 3 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 46 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
LHR
RDU
Good 6.6

No way to charge a cell phone during the flight. No chargers at the airport waiting area for the flight. There was a metal box under the seat in front of me so i could not out my bag there, could not even fit my feet there.

LHR
RDU
Good 6.6

Crew was the best.

Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first.

LHR
RDU
Mediocre 3.0

Honestly - nothing!

Old 767 with very tight seating configuration made it impossible to et comfortable. The crew seemed generally pissed, especially outbound from RDU. Food was awful! Pretty much a Greyhound bus ride to London and back.

LHR
RDU
Mediocre 2.6

The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL.

I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids.

LHR
RDU
Good 7.0

Pleasant crew, pretty good food and films.

Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical.

Tue, 13 Mar
LCY
RDU
16h 35m
Thu, 22 Mar
RDU
LCY
23h 05m
£404
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 4 May
LHR
RDU
28h 41m
Sun, 6 May
RDU
LHR
32h 40m
£418
Trip: 3 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 8 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
RDU
OK 4.0

About time they upgraded The entertainment no personal screens no WI fy makes for a really boring nine hour flight

I

LHR
KUL
Good 6.3

Meal was nice

Crew were disinterested. One piece of luggage arrived the other a day later.

LGW
FAO
Mediocre 3.6

Cleared Gatwick security fine. Boarding was fine. Departed gate on-time.

Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane).

LHR
JFK
Mediocre 3.6

Nothing about wheelchairs

When arrived they don't take wheelchairs

IAD
LHR
Good 6.0

General sense of management and professionalism, punctuality.

Lack of attention to detail and general frugality

Sat, 31 Mar
LHR
RDU
27h 54m
Mon, 2 Apr
RDU
LHR
12h 00m
£430
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
JFK
LHR
OK 4.3

It was terribly late. No one had a clue on when flight would depart.

MEL
LAX
Excellent 8.0

These seats are small

LHR
LOS
Mediocre 2.6

Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.

The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

LAX
LHR
Excellent 9.6

Nice airline, great crew and service.

Leg room and space was great but the seats could use some more cushion.

LHR
BOS
OK 5.0

We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it

Thu, 22 Feb
LCY
RDU
17h 38m
Thu, 1 Mar
RDU
LCY
15h 45m
£495
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 18144 reviews
Overall
8.2
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
IAD
MUC
Excellent 10.0

The plane was nearly empty, so there was a lot of space to spread out. The entertainment options were almost limitless and the food was plentiful and tasty.

Since it was an overnight flight, I planned on sleeping, however, it seemed the flight attendants were coming through all the time. While I appreciated dinner and breakfast, it really wasn't necessary for that time of day and the length of flight. I also tried to upgrade and even though the premium economy clear was almost empty, they did not accept my bid. I would have understood if the flight was full but it wasn't. I'm not sure why they wouldn't want the extra money from me?

MUC
ORD
Mediocre 2.0

Nothing

Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags .

MUC
BOM
Excellent 10.0

I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for

The entertainment system could remain active till the actual opening of the doors. Why not?

AMS
MUC
Excellent 8.6

Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it

FRA
DEL
Good 7.6

Everything went well.

Nothing.

Sat, 20 Jan
LHR
RDU
8h 55m
Tue, 23 Jan
RDU
LHR
15h 50m
£496
Trip: 4 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 11 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
FCO
Excellent 10.0

Loved it

HEL
MIA
OK 4.0

Missed my connecting flight from Helsinki to Miami because the flight from New Delhi, India was delayed by more than 4 hours.

LHR
RDU
Good 6.6

flight left and arrive on time

No individual entertainment and delay in baggage claim. Food need improving.

KAO
HEL
Excellent 8.3

We where really late and they where very helpfull.

LHR
RDU
Good 6.6

I finally arrived home

Morning direct Flight cancelled (I had already printed out boarding pass). And notified after in middle of night.

Sun, 4 Feb
LHR
RDU
25h 10m
Thu, 8 Feb
RDU
LHR
13h 40m
£512
Trip: 5 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1656 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
PIT
ATL
Excellent 10.0

Flight was on time and quick and comfortable

AMS
NCL
Mediocre 3.6

No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers.

ATL
AMS
Excellent 10.0

Got to Amsterdam on time and everything was great including the staff

HAV
AMS
Excellent 8.6

Service provided by the staff

The navigation of the entertainment system is not very friendly

AMS
BCN
Good 7.6

Good efficient flight crew friendly and helpful

Sat, 24 Feb
LHR
RDU
14h 35m
Sun, 25 Feb
RDU
LHR
30h 28m
£389
Trip: 2 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.1
Food
6.7
MAD
JFK
OK 4.3

Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world

PAR
MAD
OK 5.0

Relatively cheap flight

Zero legroom. My legs were in aisle.

LHR
MAD
Good 7.0

More space since there wasn't people

Paying for food

MAD
SJO
Good 6.0

the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible.

VGO
MAD
Excellent 8.0

Short flight and on time

Sat, 9 Jun
LHR
RDU
19h 00m
Mon, 11 Jun
RDU
LHR
19h 20m
£401
Trip: 3 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 46 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
LHR
RDU
Good 7.6

The smooth boarding process and the enterainment.

The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice.

LHR
RDU
Excellent 9.6

The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little.

No complaints.

LHR
RDU
Excellent 8.6

The food was horrendous. I am pretty sure the folks at AA responsible for selecting, preparing, and delivering to the passengers do not eat this food. I am a million mile flyer with AA, I had the same status on NW, and high mileage on Lufthansa, and other international carriers. At the height of my career I was a 100% road warrior flying internationally weekly The food on this flight was the worst I have ever been presented with.

LHR
RDU
Mediocre 2.6

The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL.

I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids.

LHR
RDU
Good 7.6

- Departure and arrival ahead of schedule - Great entertainment system and choices

- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window.

Tue, 6 Mar
LCY
RDU
18h 05m
Thu, 15 Mar
RDU
LCY
17h 00m
£408
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 8 Jun
LHR
RDU
16h 05m
Sat, 9 Jun
RDU
LHR
31h 05m
£431
Trip: 2 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 8 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
RDU
OK 4.3

I don't remember anything good to talk about.

This is an 8 hour flight connecting to the United States from London and one expects it to be super comfortable but rather it is one of the worst flights I have over flown. The seats do not incline much and don't have enough cushioning or a proper headrest and footrest. Also the inflight entertainment is below standards. There are no personal entertainment screens but hardly 5-6 common monitors in the entire economy cabin which must be seating almost 80 - 120 people. The movie selection was also sub par. The audio channels also mixed with each other causing poor audio quality due to disruption.

SEA
LHR
Excellent 8.0

Quality of food

LHR
RDU
Excellent 10.0

Good service on the flight. Good movie selection. The flight wasn't filled so there was room to breathe.

LHR
KUL
Good 6.3

Meal was nice

Crew were disinterested. One piece of luggage arrived the other a day later.

LHR
RDU
Good 6.6

Efficient service; nice, friendly crew. Great that American Airlines is now serving complimentary wine.

Amazing that these planes have still not been upgraded to feature individual media streams in each seat. It's the only trans-Atlantic flight I know of that still does not offer this service. So if you are flight the RDU / Heathrow direct flight, make sure you get your kindle choc-full of entertainment before you go.

Thu, 3 May
LHR
RDU
26h 33m
Sat, 5 May
RDU
LHR
31h 58m
£434
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
JFK
LHR
Mediocre 2.0

They switched my gate 5 times and lost my baggage.

LHR
LOS
Excellent 9.0

The personal care and attention.

Old movies and few entertainment choices

LHR
SFO
Excellent 10.0

So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight

no complaints whatsoever!

LHR
BOS
OK 5.0

We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it

LHR
LOS
Mediocre 2.6

Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.

The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

Fri, 4 May
LHR
RDU
17h 30m
Sat, 5 May
RDU
LHR
31h 58m
£434
Trip: 2 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
JFK
LHR
OK 4.3

It was terribly late. No one had a clue on when flight would depart.

LHR
SFO
Excellent 10.0

So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight

no complaints whatsoever!

EWR
LHR
OK 4.3

The onboard crew were lovely.

Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.

LHR
LOS
Mediocre 2.6

Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.

The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

LHR
LOS
Excellent 9.0

The personal care and attention.

Old movies and few entertainment choices

Wed, 14 Feb
LCY
RDU
18h 45m
Mon, 26 Feb
RDU
LCY
17h 53m
£435
Trip: 13 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 5 Apr
LHR
RDU
28h 40m
Sat, 7 Apr
RDU
LHR
26h 40m
£442
Trip: 3 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 8 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LGW
UVF
Good 7.3

I thought the staff were helpful and professional. I had enough legroom and there was room for my wedding dress to be hung, although it was slightly small.

There was a lot of turbulence but I know this is not the fault of the airline. Additionally, the in-flight entertainment was not working properly and this had to be reset on request. There were no wet towels/wipes to wipe our hands.

LHR
ORD
Good 6.6

Flight on time, friendly crew.

Not so good meals. For a 9 long-haul flight only one meal provided, other was a cheap candy bar. Other carriers do offer breakfast. Traveled with child and did not allow priority boarding at LHR. Limited leg room, I assume this already a trend well known by travelers.

LHR
KUL
Good 6.3

Meal was nice

Crew were disinterested. One piece of luggage arrived the other a day later.

LHR
NBO
OK 5.0

Boarding, friendly people in London and Hamburg

Flight attendants, plane, food

LGW
FAO
Mediocre 3.6

Cleared Gatwick security fine. Boarding was fine. Departed gate on-time.

Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane).

Wed, 14 Feb
LCY
RDU
20h 33m
Sun, 18 Feb
RDU
LCY
16h 46m
£496
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 18144 reviews
Overall
8.2
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
MUC
BOM
Excellent 10.0

I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for

The entertainment system could remain active till the actual opening of the doors. Why not?

LAX
FRA
Excellent 8.0

Service on board was good.

The walk to the connecting flight was too long and took a lot of time.

AMS
MUC
Excellent 8.6

Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it

DEL
MUC
OK 4.3

Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!

MUC
EWR
Excellent 10.0

everything was great. Service and pilots are at the top level of the proffessionalism.

Sun, 8 Apr
MAN
RDU
28h 25m
Thu, 19 Apr
RDU
MAN
18h 30m
£512
Trip: 12 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1656 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
CPT
AMS
Excellent 10.0

The supplied pack of toothpaste/toothbrush

AMS
BCN
Good 7.6

Good efficient flight crew friendly and helpful

AMS
MAN
Good 7.0

The flight attendants could not do enough for you.

Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.

NCL
AMS
Good 6.8

Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed

Flight was delayed due to weather in Amsterdam area

AMS
ACC
OK 4.0

Flight was delayed for three hours and was a very stressful flight

Flight was not on time and got to destination very very late pier management of aircrafts

Thu, 22 Mar
LHR
RDU
8h 55m
Thu, 5 Apr
RDU
LHR
10h 50m
£513
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 11 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
LHR
RDU
Mediocre 2.0

Nothing horrible plane n to top it of lousy food and even worst service I don't know what AA is thinking running a international flight which us pretty much always full like this with their worst staff n service if it was not Convinent I would never fly this airline (American airline )

The whole experience was lousy cannot stress enough how bad the airplane , service n the thing they call food is on this route Rdu to London

LED
HEL
Good 6.5

Nice crew that were helpful.

Small plane, cramped seating.

KAO
HEL
Excellent 8.3

We where really late and they where very helpfull.

JFK
HEL
Good 6.3

A330 throne seat (2A) is nice and private.

Flight attendant in business class was quite terse and rude.

HEL
FCO
Excellent 10.0

Loved it

Fri, 18 May
LHR
RDU
22h 28m
Sun, 20 May
RDU
LHR
22h 03m
£434
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
LHR
BOS
OK 5.0

We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it

LHR
SFO
Excellent 8.0

Quality of service was good in the plane

Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in

EWR
LHR
OK 4.3

The onboard crew were lovely.

Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.

LHR
LOS
Mediocre 2.6

Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.

The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

JFK
LHR
Mediocre 2.0

They switched my gate 5 times and lost my baggage.

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