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Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: Impressive service... amazing crew, very friendly and professional

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Cons: For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money.

Cons: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Pros: Crew, movies, comfort

Cons: N/A

Pros: Highly attentive crew, extremely helpful, made a bad day bearable

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Cons: All of the less than good, obvious!

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep

Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Pros: Boarding and crew great!

Cons: Seats extremely narrow

Pros: The crew was so kind and amazing. They definitely made our flight great!

Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment

Pros: Entertainment and helpful staff

Cons: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin

Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!

Cons: USB socket on the entertainment on both flight out and return was broken.

Pros: Crew, movies

Cons: Too many announcements. It seems like they were announcing something all the time and it became annoying.

Pros: new plane good flight

Cons: seat space

Pros: Felt safe withe the cleanest of the plane

Cons: Price

Pros: The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before.

Cons: Load the plane from back to front. It makes sense as people leave the plane from front to back

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Everything perfect and arrive to destination on perfect time.

Cons: All positive.

Pros: The crew was very kind

Pros: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!

Cons: Honestly nothing I was really happy with my flight!!!

Pros: They hand out wine like it's candy

Cons: Also, they hand out wine like it's candy - be careful!

Pros: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!

Cons: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Pros: Delayed

Pros: Being on time with everything.

Cons: Nothing

Pros: Crew, movies

Cons: Too many announcements. It seems like they were announcing something all the time and it became annoying.

Pros: Free entertainment

Cons: More comfortable seating

Pros: such a big difference in size of aircraft, very comfortable and great crew.

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Cons: Food

Pros: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent

Cons: No. Keep up the good work!

Pros: Boarding and crew great!

Cons: Seats extremely narrow

Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.

Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.

Pros: Water station!

Pros: Crew was excellent - friendly and helpful

Cons: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Impressive service... amazing crew, very friendly and professional

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.