Find cheap flights to Raleigh-Durham

The flight was on time.

The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+.

Legroom was much better than on U.S. carriers doing same long trip.

Neat plane, good food and service

The entertainment screen was very dark. To bad since there was an ample selection of movies.

Aisle/window seating!

My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets.

Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel.

Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row.

Polite and friendly crew, comfortable seat and plane.

The information about the plane delay was not clear at all. All passengers were confused asking each other what was happening.

I like everything except for the boarding

Price

Klm flight has very congested seating Getting information about eticket was pain

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.

The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too.

When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it.

crew was not friendly

The crew was very friendly

I had ordered a child meal but it was not available. Also they did not have a child pack for my son.

There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange.

The flight was on time.

The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+.

Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy.

There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food.

Legroom was much better than on U.S. carriers doing same long trip.

Entertainment system worked well. Good choices.

Food decent, but not enough fluids offered during flight . Was very dehydrated by end.

Cramped seats. Entertainment system did not work well.

Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row.

convenient flight times, friendly and helpful staff.

Euro Travelers have to pay extra for refreshments during flights.

great selection of movies and tv shows, smooth interface, good quality screen and sound

the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information

One toilet not working

Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy.

The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight.

Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable

I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight.

Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!

Nothing... the flight was great!

Seats too small.

The way of treatment

The landing was terrible

Seats too small. Staff not friendly

Flight on time

Nothing. All was good

The crew was very friendly

I had ordered a child meal but it was not available. Also they did not have a child pack for my son.

There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange.

Lovely crew Plenty of alcohol if that is your thing Great movie selection on the return leg

Food was really disappointing- and I am not a picky eater TV screen did not work at my or a number of other passengers' seats on the flight over to Frankfurt

Food was good.

Leg space was cramped. Parking was very far.food

One toilet not working

The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient.

Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all.

Aisle/window seating!

My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets.

crew was not friendly

Flight on time

Nothing. All was good

The crew was very friendly

I had ordered a child meal but it was not available. Also they did not have a child pack for my son.

crew was not friendly

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

Service

Only one queue for boarding. Flight late on arrival.

There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases

The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient.

Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all.

Entertainment system worked well. Good choices.

Food decent, but not enough fluids offered during flight . Was very dehydrated by end.

Legroom was much better than on U.S. carriers doing same long trip.

Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable