Falmouth car hire

Cons: Location

Cons: Upgraded car to small SUV cause car was too small for luggage. Ended up paying $95/day more. Clearly taking advantage of consumer. It’s enough for me to choose another car rental company. Drop off was met with poor customer service. Somewhat rude. Not good!

Cons: Small cup holders don’t hold larger water bottles

Cons: Wipers were broken and they said we would have to replace them ourselves because they “didn’t have the man power” to provide service to us

Cons: Car smelled heavily of cigarette smoke, like it’d been smoked in a lot more than once. There was a bottle of Fabreeze under the drivers seat. While picking up the car the attendant filled out the survey upon renting the car (asking if the car was clean etc.) for us and didn’t acknowledge the questions to US. Probably won’t rent from this Hertz location again.

Cons: Some confusion about time of reservation

Cons: The facilitie didn't have restroom ...

Cons: Wanted (and booked) a one day rental on Martha's Vineyard, MA. Checked the pick up location; close to the ferry. Excellent. I confirmed. The confirmation now switched to Falmouth, MA, where I live. Was supposed to pick up the car on Gifford St. on the Vineyard. NOT Gifford St. in Falmouth. Can't cancel through Hertz; "gotta go through Kayak". Kayak says "no refunds or cancellations, gotta go through Hertz". Horribly run company. Never again using Kayak.

Cons: Nothing

Cons: They could have opened on time and phone service could have had accurate info. Won’t rent from Avis again.

Cons: The Avis rental office was unstaffed for 3 hours despite being open according to their hours and Avis customer service. Customer service could not get in touch with anyone who was supposed to be on shift. I was stranded there for 3 hours before having to book a hotel. Their only option for me was to take a 200 dollar Uber to Boston Logan Airport that Avis would not cover

Cons: We were driving from Falmouth MA to Boston which is just a little over a hour away. When we got to Boston I had put in the address of the rental place to return the car to. It turned out to be a storefront with no place to park the car and we had no directions on where to take it. I tried to call the rental company and I could not get through to them. In fact I was on hold for over 5 minutes and then they hung up on me. Without anyone answering. We finally had to park out in the street and one of us ran in and asked where to take the car and it turned out to be in a parking garage down the street. We had tried to find a gas station in Boston to fill the tank back up with gas but were unable to find one anywhere. So we decided to go ahead and take the car back because we use such a small amount of gas. They charged us $30 for gas and it should have only been for about 2-3 gallons.