Pros: It was a lot more convenient and cheaper than bring a van over on the ferry. The Kia Sedona had great AC and it was easy for all passengers to get in and out.
8 Sep 2016
Worth the money
Pros: They were a little busy when we picked up, so it did take a while, but we also got a larger vehicle than expected since they were low on cars. I liked that they took pictures of the car before handing it over as there was a mark on one side so there was documented proof it wasn't us.
19 Oct 2017
Pros: Good people. fast in and out. Over priced for 6 hour rental but it was the Vineyard.
3 Oct 2016
Cons: We were driving from Falmouth MA to Boston which is just a little over a hour away. When we got to Boston I had put in the address of the rental place to return the car to. It turned out to be a storefront with no place to park the car and we had no directions on where to take it. I tried to call the rental company and I could not get through to them. In fact I was on hold for over 5 minutes and then they hung up on me. Without anyone answering. We finally had to park out in the street and one of us ran in and asked where to take the car and it turned out to be in a parking garage down the street. We had tried to find a gas station in Boston to fill the tank back up with gas but were unable to find one anywhere. So we decided to go ahead and take the car back because we use such a small amount of gas. They charged us $30 for gas and it should have only been for about 2-3 gallons.
Pros: I am glad there's an office there - even if it's a tiny one without restrooms.
30 Oct 2017
Car smelled heavily of cigarette smoke
Pros: It was easy enough the retrieve car.
Cons: Car smelled heavily of cigarette smoke, like it’d been smoked in a lot more than once. There was a bottle of Fabreeze under the drivers seat. While picking up the car the attendant filled out the survey upon renting the car (asking if the car was clean etc.) for us and didn’t acknowledge the questions to US. Probably won’t rent from this Hertz location again.