Pros: Great car, friendly service, great price, flexible for drop off at a different location. Highly recommended.
27 Jan 2016
Pros: Newer truck glad it was a 4x4
Cons: Agent didn't have truck ready truck had 3 Iniches of snow on. It about a quarter mile from the terminal! He could have had it cleaned off warmed up and by the door like they do at my home airport in Brainerd Mn! Floor was dirty steering wheel was sticky!
22 Jul 2016
Pros: Both pick-up and drop-off places were convenient. A clearer description/explaination of how the drop-off worked - including directions - would have been nice.
Cons: My suitcase, which fits as carry-on on the plane, did NOT fit into the hatchback/trunk area of the Toyota Yaris. It worked out ok since I was alone, but could be problematic for someone who had more luggage.
Cons: I waited at the counter at Helena Airport for almost half an hour before anyone showed up. I called the number on te sign at the counter No answer. I called the 800 number, spoke to a person, put on hold, disconnected by rating message. The attendant at the Avis counter went to look for the attendant, no luck. I called the 800 message again, waited, and finally the attendant showed up.
24 Jul 2016
Cons: I reserved an intermediate car and got a Nissan Sentra. Is that really an intermediate car? It seemed overpriced for the size and features (no satellite radio, etc). It was late at night and the parking lot was kind of far from the desk so I really didn't have an incentive to complain to the desk clerk. He told me it was a Nissan Sentra, but I'm not really familiar with many makes and models.
Surprised when I get NYC area prices in Helena, MT.