Reviews for Alamo in Helena
- All reviews 100%
26 Jul 2017
Pros: "Gordon" checked us in and we found him to be pleasant / willing to answer any questions that we had. When I got to the car I noticed a rather large "ding" in the front door, passenger side, which was not noted on the initial paperwork. I brought the ding to Gordon's attention and took a photo. Without any fanfare Gordon noted the damage on our paperwork. Gordon also said he would be available during our rental period should any other needs or concerns arise. His attitude was very much appreciated! :)
Cons: We did not like our experience when we returned the vehicle. The lady just had an attitude that shouted "I don't care!" No greeting.. just, "Picking up or dropping off?" No smile.. no "How was the car?" Just, "Got the keys? Want your paperwork?" So we handed in the mileage / gas tank level and were on our way.
16 May 2017
Pros: Fast, courteous service. Friendly staff. Wonderful clean car.
16 Apr 2017
No car available
Cons: No one was at the counter when we arrived. Waited 20 minutes for clerk to show up. ( she was outside walking) When she arrived there was no apology for us waiting. She then informs us they didn't even have the class of vehicle we had reserved (a large SUV) but they MIGHT get one back the following evening. We had to cancel our entire trip loosing $$$. Will not be reserving a car here again. We were charged a $10 by Alamo fee but did get the rest of money back.
9 Apr 2017
Pros: Fast on the road at pickup.
Cons: Drop off lot is a long way from the counter where you check out