6.0 Good28 Mar 2021
Pros: The car drove smoothly.Cons: We were already on our way to pick up the car at one location when we received a call that that location was closed and we had to pick up at a different one that was farther away. We should have been notified much sooner, as we were needing to get on the road for our trip. At this new location, the Kalamazoo airport, they only had one person working and it was "here. here's your keys." We quickly that the car had not been cleaned between rentals, as there were crumbs in the car, dust on the dashboard, two bags of chips in the glove compartment, and the WORST part was that it was very obvious whoever rented it last had smoked something in the car. It STUNK. We did not have time to return to the airport to see about a different car, as we were already behind schedule with having to pick up at a different location, and need to get on the road to make it to our appointment in another state. We also didn't have an employee walk around the car with us, checking it out, so we were concerned we would be charged for the nick in the windshield or other scratches and dents that we noticed right away. What could have been done better? Having more than one person working at the rental counter, having the car cleaned (especially when it STUNK) and finding out we needed to go to a different location sooner. Finding out ten to fifteen minutes before pick up, when you've already left home, is not good enough.
4.0 Okay15 Mar 2021
Cons: The van was dirty when I picked it up, both inside and outside. I found a used water bottle in the door compartment. I swept hair bands and metal screws and dirt off the floor of the cargo area. The side cargo door rattled the entire time. Because the door did not close properly, the van was cold even when the heater was running full blast. The clerk had told me the vans had been used hard by Amazon. I expected a better vehicle than I received.
8.4 Excellent6 Mar 2019
Pros: The pick and drop off were easy and effortlessCons: I used a car from Florida, so when I used it in the winter in Michigan, the wiper fluid was unusable because it was frozen. I think thorough consideration of environment should be consideration with all aspects of the vehicle
10.0 Excellent23 May 2018
Pros: I liked the fact that we were in and out . Great service upon pick up and when we dropped the vehicle back off .
10.0 Excellent9 Apr 2018
Pros: Sirius radio, smooth and quiet ride. All in all, loved the ride and options in the vehicle.Cons: navigation of siriusxm radio from the steering wheel,
8.4 Excellent13 Mar 2018
Pros: Great price. Effective little car that did what it needed to do. I appreciated the ice/snow scraper included.Cons: The windows either were or got hard to see through very quickly and the squirts didn’t make that better. I finally just poured water over it and that helped.
10.0 Excellent14 Feb 2018
Pros: Vehicle and his size, comfort etc.Cons: Nothing
2.0 Mediocre30 Jan 2018
perplexing penaltyPros: Everything went fine until I found that I needed the car for an additional week.Cons: Everything went just fine until I discovered that I would need the car for an additional week. I was told that I could do that, but I was astonished to find that I would be charged an additional fee for extending the rental. I don't get it. I would think Hertz would be pleased to get an additional week's rental from a customer. I will be returning the car today and starting a new rental at Enterprise, about 50 feet away, avoiding your perplexing penalty for doing business with you. Maybe this makes sense to you.
6.0 Good6 Nov 2017
Extra costsPros: Car was available and good conditionCons: Cost me extra to pay then have my daughter as driver even though I was not driving. I am concerned I will be charged extra since office is not open Sunday. Sunday should not have been an option in that case.
7.6 Good6 Nov 2017
Didn't get the car I paid forPros: I have a Hertz Gold membership so my husband can be added as a driver free. I forgot to use my number when I made the reservation but the staff let me add him for free. Staff is always friendly and accomodatingCons: I specified a compact but got an economy Yaris. Cramped and not so comfortable. We were in a hurry so just took what they had but should have insisted on the one I reserved.