Pros: All went very smoothly, I have no negative comments. Car only had about 3000 miles and worked very well. Car was very clean when I picked it up.
24 May 2016
Make sure to check the gas tank right away...
Pros: The car was great. Clean, ran well.
Cons: Okay, so we were only shorted 1 gallon. Still. It put a sour taste in our mouths. When we picked up the car the agent asked us if we would like to upgrade from our current midsize car to one with air conditioning and cruise control. When we asked if our car didn't already have those amenities, we were told, "Well... it's a midsize." We declined the upgrade, got to our vehicle, and discovered that midsize cars do indeed have cruise and air. Poor class, Alamo.
13 Oct 2015
Pros: Easy, effortless and perfect!
20 Oct 2015
Counter had no clue what their inventory was
Pros: Clean, comfortable car.
Cons: We reserved an SUV, and arrived late at night. They said to take any SUV, but there were none on the lot so I went back to the desk. They said take one from National next door, so we went back out. No SUV's. They then said to take any car in the National Emerald row. There was one SUV there. The whole process took about twenty minutes, plus thirty in line to exit the lot.
29 Nov 2015
Pros: Lots of help with a one way rental on short notice when our airline stranded us.
7 Dec 2015
Pros: The entire experience was pleasant from the price, to rhe pick up to the drop off
7 Dec 2015
Cons: There were 10 people in line and it took almost 45 minutes to finally get checked out. (I did learn that there is an app that gets you immediately through the line. (I will try that next time)
15 Dec 2015
Pros: I loved being able to pick out my own car. Never had a Chrysler 200 before
Cons: I left a sub in the car and the attendant didn't let me know.
15 Dec 2015
Cons: My only issue with Alamo is the distance one has to walk (not under cover) in Kansas City after you drop off the car. They have a new area still under construction but it was a VERY LONG walk in the cold to reach the transfer area.
17 Dec 2015
Pros: Service great, not crazy about the Chysler. Would prefer the Corolla next time or another more user-friendly model.
Cons: Downgraded to a smaller car. Literally take it or leave it. All other companies sold out. Car was dirty, smelled of smoke, and scratched all over. Absolutely horrible customer service and will never use dollar rent a car KC again.
26 Oct 2015
Dollar is cheap, but at what cost?
Cons: Hidden fees. The insurance and "courtesy fees" resulted in a final price that was DOUBLE the estimate.
Despite the fact that you can make reservations for the early morning hours, they close at midnight.
24 Jul 2016
Huge fees in ksc
Pros: Easy rental through kayak. Car was clean but cheap model.
Cons: Huge fees in Kansas City.
5 Sep 2016
Pros: Fast in and out
13 Sep 2016
Cons: Waited 45 minutes at counter car was dirty. Car broke down
15 Sep 2016
Cons: The economy car I was given did not have room for more than two suitcases, the driver seat only had forward and backward adjustment not up and down.The exterior mirrors could not be adjusted from the driver seat. I asked to exchange the car for something better,, but all they had was a manual transmission. I had to go to another agency and pay a higher price because I had not ordered ahead of time. Horrible experience.
3 Oct 2016
Cons: The wait to get the car was over an hour at the rental counter. There was a really long line around 1145 and it took until after 1am to get the car. Everyone was a little frustrated.
12 Oct 2016
Solid. I'll rent with them again.
Pros: They didn't press me on insurance.
Cons: The guy at the check-out gate was a jerk.
19 Oct 2016
Pros: There wasn't a line. The drop off crew went out of there way to help me find an item left in the car.
Pros: Quick, professional, clean, easy, cheap.....what more could you want?
11 Apr 2016
Pros: new clean car, quick service
Cons: kept trying to upsell me insurance, prepaid gas, etc
13 Jun 2016
Pros: Very friendly staff greeted us and called us by name. Very helpful and friendly!
24 Sep 2016
Pros: Everything was quick and easy. They even changed my car because I didn't like the color of the initial car with no complaints or crazy looks.
10 Oct 2016
Pros: Car was ready
Cons: Avis did not honor the price agreed on Kayak, but the price was still reasonable. KAYAK offer was "$116" and Avis insisted on $140 after starting at $232, which i objected to. Don't like having to re-negotiate at the counter when price is in the email confirmation.
26 Oct 2016
Pros: I loved how quickly I was able to secure the rental at a great price.
Cons: I didn't like the fact that I couldn't identify what the $45 charge actually covered so I believe I ended up paying double for some portion of the insurance because I could identify exactly what that fee covered...even after reading the email.
27 Oct 2016
Pros: Everyone was friendly
Cons: My reservation was at a different location. So I ended up cxl the first res and going to the counter. The gentleman tried to charge me $385, then $285, and then I booked it for $136 online for same rental. I have a newborn with me and just felt like they weren't very helpful after a long day of travel and traveling w an infant alone and with luggage.
I tried to extend for 3 hours and ended up paying for an extra day. I was charged for gas when I filled it up right around the corner. So then I had to go to the counter again to resolve that issue.
Just felt like they could have been a tad more compassionate and accommodating.
I'll think twice before renting w Avis again.
Pros: I always like Hertz because it's one of the rare companies that understands the value of customer service. They made up for ...
Cons: the problem of Kayak arranging my rental car pickup for downtown Kansas City, even tho I remember indicating that I was flying into the airport and would pick up my car at the airport. Bottom line: good on Hertz, not so good on Kayak.
11 Dec 2016
Pros: the service was great car clean the workers we great
Cons: the car was too small for a full size car and over priced
8 Jan 2017
Great staff. Inaccurate website info
Pros: The staff was wonderful: friendly, funny, helpful, efficient, and just all around terrific.
Cons: The website did not accurately state the hours of the rental facility.
10 Dec 2015
One way rental
Pros: Easy checkout. Customer service was very good. Good price for a one way rental. Actually, the only reasonable rate I could find.
11 Dec 2015
Pros: Everything was great, the people the price and the car
2 Jan 2016
Not as nice as enterprise
Pros: Decent rate.
Got a complimentery gps unit on second car.
Cons: First car was smoked in.
Second car had a misadjusted headlight and an inop fog light.
Drop off location closed early, forcing us to keep car overnight instead of dropping off when we wanted to.
Couldn't get anyone on the phone until I tried roadside emergency number.
18 Oct 2016
Fixed problem quickly and to my satisfaction.
Pros: Hertz immediately apologized, assigned a new car and upgraded me to next bigger size vehicle. It was fine.
Cons: The car that was parked in my assigned space was parked there in error. When I drove out of the lot, the attendant told me I had to go back in to the rental desk to get it straightened out. That was a pain, I was on my way and then had to take my suitcase and everything back in and get a different car assigned.
25 Oct 2016
Awesome employees and customer service, but the ca
Pros: The shuttle service and the employees that I worked with at the desk were excellent.
Cons: The car smelled like cigarette smoke and the brakes were noisy.
6 Nov 2016
Pros: Everything went smoothly with this rental. The shuttle ride from the airport required no waiting and was brief. When picking up the car I was not subjected to great efforts to "up-sell" anything, and the agent was friendly and efficient. The car was fine, and the drop-off also was quick and efficient.
Pros: I was happy about the ease to get the rental.
Cons: I was unhappy with the cost. It was so different than what was projected on Kayak.com
17 Dec 2016
Pros: Good location and price.
5 Nov 2016
Cons: I had requested to pick the car up at the airport, entetend my reservation as such. Unfortunately, the car was located 25 miles south, cost me $50.00 cab fare and being late.
6 Sep 2016
Pros: Car was clean on the inside & ran great.
Cons: Slow desk service upon arrival. No difference between compact & full size cars.
4 Oct 2016
Pros: I appreciated that you had cars available on short notice. I really appreciated the drop of service too.
Cons: When I picked up my car the guy left me out in the parking lot while he flirted with a female customer. I was within ear shot and he was offering her free upgrade and was being very unprofessional. He offered me an upgrade at a cost. I asked why the ladies was free and he wouldn't comment.
7 Oct 2016
Cons: They were not helpful and I ended up renting from Hertz instead
25 Oct 2016
Pros: Enterprise is great to work with.
Cons: Kayak ripped me off $57 on a 2 day rental because when I booked my rental online it asked if you wanted insurance coverage. Of course I want insurance to cover damage to the car, but that is not how it works. If you buy the insurance from Kayak and you get in an accident, then Enterprise goes after your personal insurance then you have to recoup the costs from Kayak. Enterprise does not honor Kayaks online insurance. So I paid for insurance twice to cover my 2 day rental. Ridiculous!!
13 Nov 2016
Pros: Ease of check in and check out
Cons: Upgraded to Hyundai Santa Fe. Big mistake and not worth money!
23 Nov 2016
It was fast and easy. ..the service techs were friendly and very helpful. The staff and care were fantastic
27 Nov 2016
Was overcharged significantly, and had to get it f
Pros: The customer service was great when I call to explain it was a problem with the billing they had explain what the air was agreed to fix it and send me a electronic bill
Cons: At check-in they had charged me insurance and a lot of additional coverages I declined. This lead for when I was dropping off to be surprised by having a bill that was double the cost of the rental and not what I agreed to
Cons: Instructions for returning the car were not clear (there was no attendant receiving returns when I arrived: do we leave the key in it or return it to the desk?) but this was answered quickly.
17 Nov 2015
Great service, great price, great car
Pros: The service at the rental counter was very friendly, and the car was exactly as advertised. The car was very new (less than 3000 miles), and in perfect condition. The price was less than the other companies in the same rental car center at KCI.
Cons: Nothing, it was a good experience all the way.
2 May 2016
Pros: Staff was courteous
Cons: I chose Payless because on kayak it stated it was located in the airport and I paid more assuming I didn't have to take a shuttle off site. All car rentals were offsite so not worth paying more. I was disappointed that kayak didn't have updated info.
Separate issue.... When returning the vehicle, they said I should go inside and wait in line for a receipt. This is the only car rental company that doesn't use a handheld device to print receipt for customer in the parking lot. Get with the times!!
9 Aug 2016
Pros: ALL WAS GOOD
10 Sep 2016
Cons: Counter guy failed to return my license and credit card at pick up. I did not notice until later that evening, too late to take care of the problem until next day. Had to interrupt my plans to make return trek to airport to retrieve items. Different people working but no one seemed too concerned.
10 Oct 2016
Pros: Affordable, friendly sales reps who issued and received the car.
Cons: The car could have been cleaner--the body could have been wiped down to remove dust and water spots.
28 Oct 2016
Pros: Easy pick up and drop off. Decent upgrade rate.
19 Dec 2016
Pros: Perfect and easy rental
11 Jan 2017
Accepts reservations for times they know they are
Pros: They left the tv on when they left so I was entertained while trying to make other arrangements
Cons: Made the reservation so that I could drive 60 miles from the airport to a funeral. My flight landed at 9:45pm and I had reserved for 10pm. Arrived at the rental location at 10:05 to find that they had completely closed at 10 and were nowhere to be found.
Cons: Despite booking a compact car ahead of time and calling to confirm, the only thing they had available when we landed was an SUV. We ended up needing to use a different vendor and pay more last minute.
2 Nov 2015
Pros: was able to exchange for a sedan for my last day
Cons: reserved a minivan, was given a 'bus' - was a huge vehicle to drive/get into. wouldn't fit in the hotel garage so had to sit ouside
4 Nov 2015
Line so long I went to Alamo
Cons: Huge line never moved.
11 Nov 2015
All we have left are big cars
Pros: No waiting to pick up my car.
Cons: Online I reserved a subcompact to make driving and parking in the city easy. At the counter Budget gave me a Pathfinder SUV. When I decline that they gave me a mid-size Chevy Impala and said there were no other choices. What is the point of requesting a car size when they give you whatever they want?
17 Sep 2016
Pros: Friendly and extremely attentive to my need to ruxsh
24 Sep 2016
Not a good car or experience
Cons: I forgot to fill up my tank because I had an emergency and was running late to my flight. The charged me over $9 per gallon to fill up my tank half way. $75.
Also the tires were bald on the car.
Pros: The car...the price was exactly on the money. No surprises!
Cons: The fact I returned the car a day early and they said I could not get a price adjustment because I booked through a third party
17 Sep 2016
The rental price online should reflect to include
Pros: The Ford Fusion hybrid rode nicely. I inadvertently booked a car in the wrong city. Staff corrected my error and was able to get me a car in a couple of minutes.
Cons: Friendly but Slow service on return of rental car. Sticker shock on rental price. The rental rate did not include taxes online. I got sticker shock when picking up the car.
19 Sep 2016
Bad vehicle condition.
Pros: rode nice, comfortable, plenty of room
Cons: No line at pick-up for those who had reservations. Long wait. Vehicle was very dirty inside. Windshield very dirty inside. Needed tires they where almost bald in front and oil change light kept coming on.
13 Oct 2016
Cons: Quick ans easy, no issues. Great car.
6 Nov 2016
odd time policies, lovely drop-off staff
Pros: When I dropped the car off the attendant was extraordinarily pleasant and helpful. And the car was super clean!
Cons: My flight arrived early and so I arrived at the counter at 1:56 with a 2 pm reservation. I was told I would be charged extra for early pick up... no one was able to override the system that, apparently, required this charge... so I sat and waited the 4 minutes to be able to pick the car up to avoid being charged nearly $20. This seemed like a petty, utterly unnecessary requirement in the midst of a busy day.
20 Jan 2017
Bait and switch
Cons: Had a reservation for a Ford Focus compact car. Got there and no Ford Focus, instead they gave me a Toyota Yaris, which is a subcompact. The person at the counter insisted that a Yaris is a compact and that was what they had. Toyota clearly classified this car as a subcompact. They did have Hyundai Elantra's but it would cost extra because thats a mid-size. However Hyundai classified this car as a compact! I had a reservation for a compact and I paid for a compact, I got a subcompact and a person at the counter that didn't care. I make it a point not to do business with people who cheat me, I will not be renting from Thrifty again.
Pros: The guy at the check in counter was very very although at drop off they were closed so we used the drop box.
Cons: I switched from dollar to Ace because for the same price is get a full size car opposed to an intermediate car. Well Ace full size cars are a tiny little Kia that was smaller than the corolla I would've gotten at Dollar for same price. Also the car smelled of smoke really bad and was bothersome the entire week. Not a good experience and I would make a different choice next rental that will not be Ace.
2 Dec 2016
Cons: They would not rent me the car as I was a Kansas resident. They do not rent to locals. You need to know this! Don't advertise their services if the renter resides locally.