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4.8
Charged more than expected.
Pros: Cleanliness. Car working well. Workers were generally friendly.
Cons: Long wait time to pick up. Long wait time to drop off. Extra repainting charge (about $100USD) for two paint streaks on rear fender corner that could even be removed with my nail. Extra charge ($8 USD per day + tax) for local mandatory insurance that was not mentioned at all in the quote prior to renting.
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2.0
The car had many dents and scratches that report was not provide to me
Pros: None
Cons: The customer service was not good I feel like the front desk person was no to happy to see me I feel bad at that time he was rushing me did not explain clear to me the contract and insurance coverage I told him I wanted the $11.00 collision coverage was offered by Budget but he give me other coverage I believe personal coverage I had small accident a hit and run cause a scrash and bumper was pulled a little the hit was at the passenger side fender I called the airport Budget office the phone number I was provided two ladies answered my phone call the second person she said that she was on charge of the office she said that I had treated because I told her that the amount of $1275.58 was too much for the car damage and I was going to call my credit card sbout that after that she start speaking to me very loud and telling me that I was treated her she explain me the coverage for injure not for collision and told me to be quiet at the end she hang me the phone call.
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2.0
Poor service and surprise additional costs
Cons: Rental price was only a 'base price' in which local taxes were added. In addition the car reserved was not available (they overbooked) and the upgrade to another car was not free. In the end more than double the price of the original rental agreement was demanded and the staff at the airport were not helpful or accommodating, borderline rude.
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2.0
Cons: Poor quality cars
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4.0
Pros: Good car
Cons: Staff forced me a more expensive car else I couldn't leave the lima district, handin of car is very difficult to get to
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3.2
Hope all car rentals in Peru aren't this bad!
Pros: The car worked!
Cons: Clutch was set too low (had to push it down to the floor to engage) and breaks were too touchy. Made for a very uncomfortable ride. Felt ignored for nearly half an hour when trying to find someone to give us the car.
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5.6
Bad costumer service
Pros: Value
Cons: When pickup they try to force you to buy insurance claiming is mandatory but is just optional. Cars are full of scratches and when you return the car they will try to find one not marked at the pickup to ask you for a tip. Be careful.
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2.0
Cons: TERRIBLE experience with Budget in Lima Peru. They did not respect the online reservation I made, would give no reasons neither show any written policy they were referring to don't honor my online reservation. The lady only repeated "this is the way we work here". She said they canceled the rental reservation and car insurance I paid online. However, the insurance was charged in my cc. I needed the car anyway, so they offered me a rental 75% more expensive than the reservation I made online. I took it because I needed the car but expressed my discomfort to the lady, who again provided no information of the change, she kept repeating "that's the way we work here". The new fee should have included insurance, which I specifically requested, however, when she printed the contract it showed all insurance options as declined, all the charge was for the rental (75% higher than the online reservation which INCLUDED insurance). When I noted that to her, she disregarded my comment by saying that she knows I requested insurance, that would be no problem. Long story short, I was tired of the non-sense she kept saying and left with the car. There are still issues with the charges to my credit card, but Budget Lima Peru is not helpful at all., Budget should look into how the Lima Peru office does business and mistreat customers. Next time I need a car in Lima I WONT RENT IN BUDGET AGAIN
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6.0
Your survey is broken. You need a "Does not apply" option.
Pros: The survey is aesthetically pleasing.
Cons: You're sending a survey to someone who cancelled their reservation.
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9.2
Pros: Great people.
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2.0
Despite a Kayak reservation, Budget never received
Cons: I booked a Budget rental car through Kayak.com on December 27, 2016, for a December 28 pick up. The pick up location was a Budget office in Lima, Peru. When I arrived at the Budget location they did not have any record of a Kayak.com booked reservation. I showed my email confirmation from Kayak.com, but it didn't make any difference. Because of the holidays there were no cars available (except for one Mercedes and one Audi, priced at $500 each, and they wouldn't give me one of those cars at the price that I had reserved). I had already booked non-refundable hotel rooms in Southern Peru valued at $500, so I was forced to hire a private driver to take me to and from my destination. The Kayak.com reservation had cost $109.74, and I paid $27 additional for Allianz rental insurance. While I ended up not being charged the $109.74 by Kayak.com, I did have to pay the $27. In addition, my private driver cost more than $300 for the round-trip. I called Budget customer service in the US while I was still in the Budget Lima office to explain the situation and they said that they could only refund me the expense of my reservation and not compensate me for the extra expense that was the result of their failed reservation.
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2.0
Didn Honor Reservation
Cons: A day before the pick up, checked with agency and, surprise, didnt figure on reservation list. Worst customer service, dont even tried to solve situation.
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4.8
Charged more than expected.
Pros: Cleanliness. Car working well. Workers were generally friendly.
Cons: Long wait time to pick up. Long wait time to drop off. Extra repainting charge (about $100USD) for two paint streaks on rear fender corner that could even be removed with my nail. Extra charge ($8 USD per day + tax) for local mandatory insurance that was not mentioned at all in the quote prior to renting.
review from
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2.0
The car had many dents and scratches that report was not provide to me
Pros: None
Cons: The customer service was not good I feel like the front desk person was no to happy to see me I feel bad at that time he was rushing me did not explain clear to me the contract and insurance coverage I told him I wanted the $11.00 collision coverage was offered by Budget but he give me other coverage I believe personal coverage I had small accident a hit and run cause a scrash and bumper was pulled a little the hit was at the passenger side fender I called the airport Budget office the phone number I was provided two ladies answered my phone call the second person she said that she was on charge of the office she said that I had treated because I told her that the amount of $1275.58 was too much for the car damage and I was going to call my credit card sbout that after that she start speaking to me very loud and telling me that I was treated her she explain me the coverage for injure not for collision and told me to be quiet at the end she hang me the phone call.
review from
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2.0
Poor service and surprise additional costs
Cons: Rental price was only a 'base price' in which local taxes were added. In addition the car reserved was not available (they overbooked) and the upgrade to another car was not free. In the end more than double the price of the original rental agreement was demanded and the staff at the airport were not helpful or accommodating, borderline rude.
review from
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2.0
Cons: Poor quality cars
review from
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4.0
Pros: Good car
Cons: Staff forced me a more expensive car else I couldn't leave the lima district, handin of car is very difficult to get to
review from
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3.2
Hope all car rentals in Peru aren't this bad!
Pros: The car worked!
Cons: Clutch was set too low (had to push it down to the floor to engage) and breaks were too touchy. Made for a very uncomfortable ride. Felt ignored for nearly half an hour when trying to find someone to give us the car.
review from
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5.6
Bad costumer service
Pros: Value
Cons: When pickup they try to force you to buy insurance claiming is mandatory but is just optional. Cars are full of scratches and when you return the car they will try to find one not marked at the pickup to ask you for a tip. Be careful.
review from
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2.0
Cons: TERRIBLE experience with Budget in Lima Peru. They did not respect the online reservation I made, would give no reasons neither show any written policy they were referring to don't honor my online reservation. The lady only repeated "this is the way we work here". She said they canceled the rental reservation and car insurance I paid online. However, the insurance was charged in my cc. I needed the car anyway, so they offered me a rental 75% more expensive than the reservation I made online. I took it because I needed the car but expressed my discomfort to the lady, who again provided no information of the change, she kept repeating "that's the way we work here". The new fee should have included insurance, which I specifically requested, however, when she printed the contract it showed all insurance options as declined, all the charge was for the rental (75% higher than the online reservation which INCLUDED insurance). When I noted that to her, she disregarded my comment by saying that she knows I requested insurance, that would be no problem. Long story short, I was tired of the non-sense she kept saying and left with the car. There are still issues with the charges to my credit card, but Budget Lima Peru is not helpful at all., Budget should look into how the Lima Peru office does business and mistreat customers. Next time I need a car in Lima I WONT RENT IN BUDGET AGAIN
review from
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6.0
Your survey is broken. You need a "Does not apply" option.
Pros: The survey is aesthetically pleasing.
Cons: You're sending a survey to someone who cancelled their reservation.
review from
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2.0
Despite a Kayak reservation, Budget never received
Cons: I booked a Budget rental car through Kayak.com on December 27, 2016, for a December 28 pick up. The pick up location was a Budget office in Lima, Peru. When I arrived at the Budget location they did not have any record of a Kayak.com booked reservation. I showed my email confirmation from Kayak.com, but it didn't make any difference. Because of the holidays there were no cars available (except for one Mercedes and one Audi, priced at $500 each, and they wouldn't give me one of those cars at the price that I had reserved). I had already booked non-refundable hotel rooms in Southern Peru valued at $500, so I was forced to hire a private driver to take me to and from my destination. The Kayak.com reservation had cost $109.74, and I paid $27 additional for Allianz rental insurance. While I ended up not being charged the $109.74 by Kayak.com, I did have to pay the $27. In addition, my private driver cost more than $300 for the round-trip. I called Budget customer service in the US while I was still in the Budget Lima office to explain the situation and they said that they could only refund me the expense of my reservation and not compensate me for the extra expense that was the result of their failed reservation.
review from
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2.0
Didn Honor Reservation
Cons: A day before the pick up, checked with agency and, surprise, didnt figure on reservation list. Worst customer service, dont even tried to solve situation.
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