2.0
Not getting charged for something that I haven’t done.Reviewed 11 Jan 2025
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2.0
The Hertz did not provide the vehicle that was booked despite being shown the confirmation number, leaving me and my travel partner stranded at the Lima airportReviewed 10 Jan 2024
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2.0
When you make a reservation and when it’s confirmed you expect there is a car. When I arrived to pick up the car I was told I should reserve a week in advance. Why confirm than the reservation?? Very bad, I’m sorry.Reviewed 27 Dec 2023
review from![kayak]()
2.0
you lied to me, there was no drop-off in the same location. I had to do it in another location and they charged me more for that. I felt robed.Reviewed 27 Nov 2023
review from![kayak]()
2.0
The car was not ready, and we were not offered a reqsonable alternative. They did offer another car, but it costed four times the one we had booked. They provided a car at night, 14 hours later, not the yaris we had booked, but a corrolla. We had to pay for the upgrade, even if it was not our fault. Moreover, we booked the car for ten days, and since the vehicle was late, we tried to reduce it to a 9 day rental. Thye told us they could not change our original reservation. Brief, they can do what they need at your expense, but you have no flexibility at all. They do not honor reservations. If you want to rent a car at this place, make sure they do have the car (call in advace) . Even when they did not have cars available, their webpage allowed us to make new bookings for the same day...Reviewed 8 Jan 2022
review from![kayak]()
2.0
I rented a car at least a week before getting there. My original rental was for 11:00pm. Because of a flight delay, I didn't get to the airport until 2:00am. At that point, I went to the counter. He saw my name, but said no cars were available. I explained that it wasn't my fault that the plane was late. He said he didn't know what to say. He got in at midnight and no cars were available. Of course, that means, my car was gone as of midnight.Reviewed 5 Jan 2022
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2.0
They did not have a car for us and we were stuck stranded. Please refund our reservation.Reviewed 30 Dec 2021
review from![kayak]()
2.0
this was the worst experience renting a car ever. They closed the office before pickup- the next day I spoke to several representatives for another pickup- they TRIPLED the price of the rental- never again- not with Hertz, nor with Kayak...you guys suck.Reviewed 17 Dec 2021
review from![kayak]()
4.0
When I arrived to Lima, they did not have the vehicle I reserved. This made the rest of our planned out trip very stressful as I had to wait a day for them to have the vehicle available and this set us behind by 2 days. We missed a lot of things in our vacation and we had to rush everything during our trip in order to meet the return deadline. This almost ruins our vacation. It didn't feel right when they added on the extra charge from going over the km count. Costed an arm and a leg. I don't think I will ever plan a rented car vacation trip after this.Reviewed 4 Nov 2021
review from![kayak]()
2.0
Arrogant and self serving employee at the desk who was thrilled to tell me that I was a few hours too late to pick up the rental. The reason for being late was the airline canceled our flight last minute. We asked for a credit for what we had already paid and he said that we hadn’t paid yet. I showed him the RECEIPT AND Terms and Conditions that state the rental is charged at the time of booking. He would not accept that we had already paid for the car and insisted that the only car he could offer was a pick up truck for 400% the price of the car we booked. I checked their website which showed that other cars were available. I ended up booking with another agency and donating my money to Hertz. Customer service was equally unhelpful. All in all, an extremely unpleasant experience. I will avoid booking with Hertz at all costs in the future.Reviewed 20 Oct 2021
review from![kayak]()
6.0
Pros:Guess they don’t know how to read the contractCons:No comentsReviewed 30 Dec 2020
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