Pros: I really liked how cheap this rental was, and how hassle-free the pickup and return was.
Cons: I did not like that the Dollar booth was closed, so we had to walk back to the Hertz booth. It was a minor inconvenience, but it all worked out though.
10 Aug 2016
Cons: Charged me insurance when I denied it
17 Sep 2016
Cons: They didn't have any cars available even though I had a reservation. Totally messed up my entire trip. Will never use Dollar again.
18 Nov 2016
Pros: Employee was courteous.
Cons: When I arrived my reservation, that I had changed earlier was not known by the person I talked to. So, the car was not ready and they gave me a Jeep, which I wanted, that had not been cleaned out well or washed. The mud from the person before me was still on the car and in the car. I was very disappointed.
24 Jan 2017
Pros: Friendly customer service.
Cons: The car was literally falling apart. Flat tire, non working tail light, front and rear bumpers falling off.
1 Feb 2017
Thank you Kayak!
Pros: Going through you guys was the best option to get into a great car, at a great rate! No one else could touch your rate offerings!
16 Mar 2017
Poor customer service
Pros: The car was clean and new.
Cons: Due to some emergency, I asked if I can drop-off the car at a different location. They charged me some 300 dollars extra for that inspite of taking the car for a month.
1 Apr 2017
Pros: It was a great car with a great ride and roomie for the tall people
Cons: There was a strong alcohol smell or cleaning smell. Also, the pervious person had it 7/8 the way full
Cons: Uncomfortable seats. Both the driver and passenger side windows howled horribly when driving on the hwy or interstate
3 Nov 2016
Pros: no mileage limit
allowed to return car to different city incurring only modest fee
6 Feb 2017
Pros: They were flexible, courteous, helpful
Cons: The first vehicle given smelled of cigarette smoke but they were willing to immediately trade It out so all was good
23 Mar 2017
Quick and easy drop off close to airport terminal.
Pros: 1. Picking up and dropping off the car took maybe five minutes each.
2. There were no hidden fees. The rental agent didn't try to sell me extra insurance.
3. The car was very close to the Midland airport terminal, no rental shuttle required!
Cons: 1. The rental agent tried to sell me Hertz "NeverLost" GPS.
2. Even though I declined the GPS, there was a GPS unit in the car anyway. It was very annoying and impossible to unplug.
26 Apr 2017
Pros: Price was great, deposit is less than the other companies I have used. After becoming so fed up with Enterprise and their usual " don't have that vehicle and the new rental charge is this much more" it was nice to be able to chuck the keys on Enterprises desk and spend my money with a company that will actually work with you.
Cons: Didn't have the truck I booked but ended up with a brand new Tahoe
30 Jun 2016
Great car/poor customer service
Pros: The car was new, and had great gas mileage for driving to California and back. Droping off the car was super easy, and no hassle.
Cons: The pick up was very unprofessional. So unprofessional that I went to a competitors rental car lot to see if I could get a car from them. Unfortunately they did not have anything at that time. So I went back...the cleark was rude, insulting and completely unprofessional. I have a great amount of patients and I usually give people the benifit of the doubt. This experience broke my patients, and their chances of repeat business. I'll pay more for better service.
29 Sep 2016
Horrible experience call me at 281 221 9721
Pros: Nothing, it was horrible
Cons: Wait time >30 min, dirty car, pick up was not at the airport, car was mechanically ill suited for safe rental
Pros: The staff was friendly and curtious. There were a lot of people there that morning getting cars. However, there wasn't a long wait. I thought the staff handled the volume of customers very efficiently. The staff also worked very well together helping each other out. Excellent teamwork.
Cons: Two of the entrances going into the place have somewhat of a steep slope. If you drive through them straight you can drag the front of the car a little. You have to enter and exit through these spots at an angle to avoid this. This was the only thing I didn't care for.
4 Oct 2016
Worst thing ever!!!
Pros: We never even got the car cause we don't have credit cards.. and our debit card wouldn't work!
Cons: That we had to have a credit card!!!
10 Oct 2016
Pros: Easy process and a great car.
Cons: Nothing, all good!
17 May 2017
Pros: Easy in and out
30 May 2017
Pros: The agent Robbie was very nice and the service was excellent.
Cons: Jeep Patriot does not get good gas mileage.
30 May 2017
Pros: It was the best experience and amazing and the help at the rental was very friendly and answered all my questions I will be renting a car from them again!!!!!
Cons: I reserved a pick up, i needed it. At alamo desk, i was jnformed they dud not have any, she offered a minivan instead. Finally i got a small SUV , a compass. The she reduced the price to a mid size SUV eventhough she was giving me a Small SUV
21 May 2017
Pros: seamless and easy pick up and drop off; efficient use of my time
Cons: can't think of anything
6 Jun 2017
Pros: Place offered a pickup - but then, didn't even know what size it was.
Cons: I didn't like that I was never even offered roadside assistance and had to pay $70 after waiting two hours for a jump start. I understood the $470 initial fee for out of state rental, but not being charged that entire $470 again for returning it in 31 hours instead of 24.
I'll pay a competitor twice as much before dealing with this shiesty company again.
Cons: I needed to extend the use of the vehicle i rented. However, i was going to be charged 200 dollars. I complained and he lowered to 160.00. It was for one extra day. I purchased first for 26 a day. There should be some kind of lock in rate. I understand some more but that much. Just ridiculous.