Pros: Excellent customer service, friendly helpful staff, very pleasant and not pushy!
Cons: That we had to leave it back
23 Oct 2015
Pros: The car ran well. The drop off was great.
Cons: Waited 30 minutes in the pick up line. The person in the garage was not very helpful. He just pointed in some direction as to where the car was. It had a very different key and no one explained that.
30 Oct 2015
Cons: Everything. Waited 2 hours for our car. Then they said they don't have that car so we have to have a different one. Also other people in the queue were also complaining.
30 Oct 2015
long lines--the car we that they gave to us was go
Cons: everyting about the experience
1 Nov 2015
Cons: We were asked to pay $160 dollars for sat nav when we thought we'd already paid for it in the uk!
4 Nov 2015
Cons: 90 minute wait in line at counter
started with 5 staff working at 16 kiosks, 4 left and 1 came and went with 40-50 people standing in line
I will never rent from Dollar again
11 Nov 2015
vegas car hire
Pros: Hired a car to do road trip to grand canyon for the day. Excellent customer service from Dollar,very helpful and friendly. Quick return process. Highly recommend.
30 Mar 2016
Triple charged for gas
Pros: Got to pick car from garage instead of being assigned one
Cons: Bought gas the night before returning car $7.50..........was charged $13.99 upon returning car WITHOUT said gas receipt. Never was told when picking up car that I would need one
20 Apr 2016
The worst !
Cons: They trick you and you end up
Plus made me go up and down 3 times with luggage because there were no cars at the lots they told me to choose from.
The worst costumer service
DO NOT RENT FROM THEM!!!
31 May 2016
Cons: We reserved a 5 passenger car- were given a hatchback (small)-maybe holds 4 people. When this was mentioned to agent she smiled and said "it has 5 seatbelts.
Pros: The rates were awesome and the car was immaculate!!
Cons: Thought the second bus to get there and back from the other rental car location would be a pain but it went pretty smooth! Might need more people at check in to help eleviate the wait to pick up the car next time.
3 Dec 2015
Pros: The person checking us out was very friendly and helpful.
Cons: The car was older and had a lot of miles on it thus having some wear and tear in the interior and exterior.
3 Mar 2016
Kayak car rental in Vegas
Pros: The manager gave me a full size SUV for $15 per day more.
Cons: I was told Kayak sent the wrong information and I was going to get a compact SUV when I had purchased an Equinox or similar type vehicle. FOX said they no longer carry that and that I would have to pay more for a larger vehicle. I complained and got the manager.
27 Apr 2016
Pros: We got what we reserved Ford Mustang convertible and for cheaper then the rest! At first we thought it would be inconvenient because the rental agency was not located on site with the rest of the airport rentals but they bus you to their location which is closer to the strip and shorter lines! Plus it made the uber back to our hotel cheaper then from the airport! I'm sure they run shuttles back and forth all day for those who fly directly out after rental.
1 Dec 2016
Value for Money Car Rental if you have time on han
Pros: The rental costs are very transparent and almost 50% +< other companies. The staff is friendly and don't push you to buy unnecessary insurance and accessories.
Cons: The pick up and drop location is far away from the other car rental companies which means one needs to budget at least additional 30 minutes for transport. The rental office was under staffed and even with a Q of just 4 people in front for pickup it took me more than 45 minutes for pickup. The copier ran out of papers and the POS machines were extremely slow.
2 Dec 2016
Pros: The vehicle did not dissapoint
Cons: Sneakyness. Car was dirty. Compulsory insurance not included in original quote, minimum $30 extra/day. The attendant promised us that we have three hours grace to bring car back late, then we got charged per hour for bringing car back 2 hours late. The rental cental is far from airport and service is slow. Rather stick to the car rental brands you know!
19 Jan 2017
Pros: The car was filthy inside and dirty outside when i got it. I paid for a roadside assistance and when we needed one nobody came. 2 miles after i got the car the oil light came up and the car had a lot of damages all over.
14 Oct 2015
Pros: The car drove nice.
Cons: Wait to get a car was an hour. The customer service was horrible. Very disorganized car rental place that is not worth the trip. Stay away!
18 Oct 2015
Cons: First when we arrived to get the minivan they only had one left of which they we using to unload bags of asphalt patch for their parking area. They had patches going on within wp-content feet of the minivan and had them lit on fire to soften them it up. They said we could have that one as soon as they were done. I said we do not want it. So they gave us a Ford Expedition. Much bigger but harder for my parents to get in out of as they getting up there in years. This vehicle on the inside was disgustingly dirty with stains everywhere. Got in the truck and the gas was not full. They had me pull around to a pick up truck with a fuel tank on the back and a guy filled it up as it only showed a little over 3/4 full, the gas Guage did not move. So that was not working well. The back lift gate seemed to have a problem staying in the locked position as well all during our trip. A few runs to the Las Vegas Strip and three days into our vacation a random driver on the road had the courtesy 5o flag us on the road to let us know our left rear brake light was not working. This was not a pleasant experience in any way.
18 Oct 2015
Cons: Very slow service. Completely understaffed. Be sure to leave plenty of time to get through the rental and get to airport. We left two hours before our flight and made it right when they started boarding (we ran to the gate too). Spend the extra money and find another rental.
Cons: I booked a standard size car but the
I discussed it with a staff of payless and got a alternative, which was Mazda 5. The car has lots of scratch. I need to check all the points in the inspection sheet prior to taking over. Car's condition is old fashioned. Tier has lots of wear as well.
16 Nov 2016
Cons: I distinctly told the counter person that I wanted no additional insurance and when given the contract to initial and sign questioned that the total was different from what I had expected. I was told that the high total was because there billing system assumed I was bringing the car back empty. This still didn't seem right but as their printer was out of ink and the contract mostly unreadable anyway I let it slide. When I went out to the lot to pick up the car, I was told by the guy there that I didn't need to inspect the car for damages as I had opted for the extra insurance coverage. At this point I had the contract rewritten to get rid of the extra insurance which I believe Payless counter person had intentionally added to my contract and then lied about. Payless is owned by Avis who had tried to pull the same thing over on me less than a month earlier. Avis/Payless has apparently decided that sneakily up grading the insurance coverage on peoples' contracts is an acceptable way to increase their profits several hundred percent on a rental. This has to stop.
8 Dec 2016
Pros: Car clean, in good shape considering Pay less is second level rental company. Price was excellent.
2 Mar 2017
Pros: Comfortable car, clean, efficient.
Drop-off was easy and efficient.
Cons: Very long wait (60-90 min.) at pick-up, employees made no effort to speed up the process. In fact a couple in front of us, had been helped and were waiting at the counter, when the associate helping them disappeared. They asked the associate helping us where he went, he replied, "he's probably in the back and not coming back out because you were filming the transaction with your phone."
Also the price of the total car was twice as much as we expected. When I had reserved the car online with Kayak, it quoted us around $220, however the total ended up being $423. Would have never rented the car if I had known what the actual price would have been with all the hidden fees.
14 Oct 2015
Most expensive vacation....
Pros: Everything was great until the price reserved on the Kayak website more than doubled by the time I got out of the airport with the rental car. The Kayak website needs to incorporate the nickle and dim details in their system or I will likely not use this service for car rentals again.
19 Oct 2015
Their offer is a con
Pros: Got a SUV upgrade.
Cons: I didn't request their insurance (as already bought it with KAYAK) but they charged me anyways, so it ended up to be more expensive the insurance than the car rental itself! Then on top of things they charge 50 bucks for the prepaid gas... more than a full tank. Of course I filled up the gas myself. In general this was a very mediocre rental experience, I'll stay away from Payless in the future. They should call it Paymore.
24 Oct 2015
Pros: The return employee was friendly and considerate of my disability .
Cons: The counter staff used high pressure tactics at check in. When we were checking the car out the attendant was watching TV. There was also an $11.39 "other charges" daily fee which impacted the 5 day total.
28 Oct 2015
Unhappy with reservation
Pros: I did not rent from Payless as the price quoted was not what was presented at time of arrival. I told them that is not what was quoted and went next door to EZ car rental an d was given a better rate. I don't like being conned as I was in Arizona as well! I will probably not ever rent from you again
29 Oct 2015
Pros: Rental car was fantastic on gas
Cons: The price that was calculated for me online versus how much it actually cost was much lower. This was my first time ever renting a car and they did not let me know in advance what the fees and taxes would be. I expected a bill around 60-70 and had a bill of $116, which I was informed of on return from my trip. Not cool, Payless.
31 Oct 2015
The worst experience
Cons: They didn't have the car I reserved and just told me, sorry we don't have any available car of the type you reserved. Go to other agency.
Pros: The staff was really courteous and professional. They did everything in their power to ensure that I had a great experience. I highly recommend this Enterprise location!
18 Oct 2016
Pros: AUTO WAS IN GOOD CONDITION
Cons: WISH IT HAD MORE POWER
8 Jul 2016
Pros: Nothing. The whole experience was bad.
Cons: The car wasn't ready, they tried to give me a car someone else was dropping off (to pick up a different car because the ac stopped working) and when I dropped it off, they wouldn't take me to the airport. The car was dinged up and scratched they did a horrendous job cleaning it and the gas tank was only 1/4 full
11 Oct 2016
Bang for the buck
Pros: Was a little surprised I had double shuttle to get the car. But I understood after complete experience that it was a god value and I would repeat the experience.
Cons: See above
12 Oct 2016
Cons: I was told that i could drop my vehicle off after hours and take an Uber to the airport...however when i got there, there was a sign that said "No after hours drop off." Good thing i left early to the airport and had time to spare because i had to drop my car off at another location.
16 Oct 2016
Pros: Car was good
Cons: I had no reservation at the enterprise location I went to. Then then I got charged 4 times the amount that kayak said I was gonna. Not cool.
17 Oct 2016
Pros: Very easy transaction. Counter help was wonderful. Drop off was quick and easy.
28 Oct 2016
Excellent Service Excellent Price!
Pros: There is nothing I didn't like about renting this car! The people were great. The car was awesome. I couldn't ask for anything more. I'll do it again!!!
5 Feb 2017
Pros: Staff was very courteous location was excellent very easy access to airport and close to strip
Pros: Overall the vehicle was very nice and the location of the rental kiosk was very convenient
Cons: Our car wasn't ready when we got there. At first we were told we wouldn't even be getting the convertible that we asked for because both of the vehicles they had were due for maintenance and dirty. Finally the guy helping us went out to check them and after waiting for 45 from our original pickup time so that they could clean it, we were able to get the car we had reserved. It was a pleasant experience from that point forward but I was not impressed with them not having a car ready that had been reserved with 24 hours notice.
30 Aug 2016
Pros: check-in line at counter was very long. forturnately staff directed us to alternate desk in garage area (Fast-Check?) so it went much more quickly -- Thank you! I would have appreciated a map for the area, including directions for getting back to the rental car facility (for return).
Cons: all was well
17 Dec 2016
Pros: liked that i didnt have to fill up when I rented my car in Las vegas.
Cons: i was just a few miles over the local 15 or 19 charge for around town and it just sucks I got charged for a whole tank.. I feel like I got ripped off. If i known i was going to get charged for a whole tank I would have filled it myself.
24 Oct 2015
Pros: Roll windows, no power locks (i had to climb in the front and back to lock up), stained seats, check engine light on, and intermittently another light which I think meant loose gas cap was also on. Probably the worst car I have ever rented, but it did get me from A to B.
Cons: Poorly maintained, and bargain cheap car. Power locks should be a minimum on rental cars in the 1st world.
2 Nov 2015
Pros: Easy to park, good gas mileage. It was a Chevy spark. It was fine for my needs, one person, one suitcase, short trips around the area, no long drives. Easy to pick up and drop off. Decent rate. Check in/out was real fast.
Cons: The car was noisy when driving. Seats had stains. Smell of covered up cigarette smoke. Not as much visibility as I'm used to.
9 Nov 2015
Less quality than expected
Pros: The return process was quick.
Cons: The car was not cleaned, there were wrappers, left over gum in both the side pockets, beef jerky in a bag in the center counsel, receipts everywhere and In N Out straws in the center counsel. I also requested an SUV and was told I would have a Ford Edge or similar. I specifically requested this, as I was traveling with 3 college football players. Unfortunately, they gave me a Chevy Captiva, which had zero leg room and was very uncomfortable, the entire trip. I also did not appreciate the service provided at the counter. I always purchase insurance and was intending to buy LDW, however the rep insisted on going over them 10x's over and making rude remarks and providing terrible alternative analogies, if I were not to purchase the insurance. The only good part was dropping it off, I got out, he scanned it, I got a receipt.
10 Nov 2015
Typical Budget Quality
Pros: Clean, well maintained new vehicle.
18 Nov 2015
Cons: Bad service . I only rent a car for $300 and had to talk and argue with them for one hour and we had to wait so long.
25 Nov 2015
Long, long, long wait.
Cons: The line outside of baggage claim was longer then any line id ever seen even at Disneyland. We waited 50 minutes. Then the line at Budget had 14 parties ahead of us and only two people working the counter. After 30 minutes and only 3 parties helped ahead of me, I went to Advantage and was helped immediately. They even agreed to match Budget's price.
27 Nov 2015
Not helpful, different car that requested for seem
Pros: Price was okay, not cheap
Cons: Rental car associate was rude, car I requested and had confirmed online they 'didn't have any left of' however when I got to the lot there were three...bad experience
Pros: The lady at the office was very nice and personable. Very busy for this office but was only 1 of a few that were open on Sundays.
Cons: Number of cars that were reserved wasn't more than what was on hand. Almost received a smaller car than I reserved but they found another car but I had to wait for it to be cleaned.
18 Oct 2016
Pros: Fast and painless.
21 Feb 2017
Be sure to check drop off pick up.
Pros: Apparently the website had in very small letters that I should pick up at the Marriott intstead of airport. They were nice at the airport and got me a car but of course because of taxes the price was $40 higher fire 3 days. I feel like it should have been more clear
13 Mar 2017
Hertz Rental Cancelled
Pros: I was contacted by Hertz that the order was cancelled as they did not have any vehicles available and contacted all their Las Vegas sources and all had no vehicles. I called Hertz and emailed Kayak for a FULL refund. Your company has no phone number to call, I've got no reply nor a refund. I am very disappointed and angry there is no contact info available. Refund the order I placed and paid ASAP!
Cons: I was contacted by Hertz that the order was cancelled as they did not have any vehicles available and contacted all their Las Vegas sources and all had no vehicles. I called Hertz and emailed Kayak for a FULL refund. Your company has no phone number to call, I've got no reply nor a refund. I am very disappointed and angry there is no contact info available. Refund the order I placed and paid ASAP!
16 Feb 2016
Pros: Had to shuttle to different location for pick up
3 Dec 2015
Pros: Great Deal.....
Cons: Seat are hard in the car.
28 Dec 2015
Problem with drop off
Cons: Drop off was a disaster. Location was closed on Saturday, so I was on the phone with the Hertz 800 number for over 30 minutes to find a new location - then told me that even though thier location was closed they would charge me to change drop off location and give car back. Finally worked out, but way too much trouble.
Cons: Lack of power on the vehicle, but that certainly isn't Thrifty's fault.
6 Apr 2016
Droppoff Great / Pickup excruciating
Pros: Dropoff easy and painless
Cons: It took us an hour to pick up car with only 4 customers in front of us. Only two folks were helping customers, three others sitting at their desks and chatting.
13 Nov 2016
Pros: Leaving the car there was simple.
Cons: Hard to find the car rental, hard to find the entrance and it is quite far from the airport.
15 Oct 2015
Cons: Had to wait over an hour to pickup went to different company
15 Oct 2015
Pros: Terrible! I went to a different rental company because the line for a car was over an hour long and there were only 3 reps for both Thrift and Dollar. You are better off using another company.
20 Oct 2015
Pros: Ease of renting and politeness of crew
Cons: They didn't give me the promised vehicle
20 Oct 2015
Generally a reservation means they will have a Car
Cons: Well, since Thrifty had no cars and had an "I don't care" attitude, the entire experience was bad. I was not the only one...they didn't have a car for anyone with a reservation or not. They suggested I take a cab to my hotel and then come back the next day. My Hotel was 3 hours away so not possible. I ended up having to go to Budget and pay 3 times the amount. FALSE ADVERTISING THRIFTY. I could have saved over $100 by going with someone else to begin with. I thought I could trust going thru Kayak but I was baited and switched and it cost me...MY MISTAKE. Fool me once....
5 Nov 2015
Screwed with insurance
Cons: I bought the insurance from your website only to find out that they don't honor that insurance.
10 Nov 2015
Cons: Car was pretty dirty.
24 Nov 2015
car needs help!!
Cons: The car giving to us or was only available had been ran through the ringer and was in bad shape on the outside and the engine was definitely in need of some service.
Cons: There is no way to contact them directly to ask a question once I had the car. And do not keep it a extra few hours because they will charge you double what you were quoted. The cheap always comes out expensive
26 Oct 2016
Hidden fees, stinky car
Cons: Beware of hidden fees, such as to add another driver. Really? The rep kept trying to pressure us to upgrade the rental for an extra $30/day! Had to reiterate my firm "No." several times. Also the car smelled horrible! Smelled like someone lived in there for a week. They didn't even try to clean the car or cover the smell. Thank God we only rented the car for a few hours for one day. Think I will sick with Enterprise for all future rentals. Pay the extra money & stay far away from Advantage.
14 Oct 2015
Surprised by upgrade
Pros: Clerk upgraded me from Economy to a Toyota Camry????
Cons: The car was dirty when i picked it up. Looked like it had been through a mud bath.
When picking up cars in Las Vegas expect them to smell of smoke because of the casinos. Wish the cleaners could use a cloaking product to get rid of the smoke smell. Febreeze please.
16 Oct 2015
Pros: Price was very affordable and there was minimal time processing. Attendant up front was very personable and pleasant.
Cons: Car was not very clean up upon pick up. They did not give us a choice of car...just pre-assigned us one. Also, added additional driver, but was not advised of the hefty charge per day. That's on me, but it would be nice as a courtesy to advise customer at the time of contract agreement.
23 Oct 2015
Pros: The experience of renting the car was good. I didn't have any issues throughout my 2 day rental.
Cons: When I was picking up the car, the lady on the counter had a bad attitude. First of all, she was talking as if she was whispering so I had to ask to repeat everything. Then, she was rolling her eyes every time I asked her to repeat.
27 Oct 2015
The hard sale and lies about insurance!!
Cons: Everytime I use this company, they lie and give you the hard sell for insurance. It is to the point where I will use another company even if it is more expensive!!!!
27 Oct 2015
Price not as advertised.
Pros: It was a car so I guess it wasn't all bad. Can't think of anything nice to fill up 50 characters.
Cons: The price was not as advertised and just ridiculous. I pre-payed for the cost of the rental, 125 bucks. Then after deducting 125 from one card I get charged the full price of the rental, taxes and insurance on another card, bringing the total to almost $600. The total cost in my receipt was $367 for a car I already paid 125 for weeks ago. How you go from 125 to rent a car to adding an extra 250 in taxes, and fees?!?
28 Oct 2015
Pros: Helpful and friendly staff. Clean and comfortable cars.
Cons: Suggested insurance without telling it was optional. Also suggested an upgrade but did not offer all options. I believe there was a cheaper option available.
29 Oct 2015
Advantage in Vegas.. Might want to think twice
Pros: Clean rental, good price. Low mileage rental.
Cons: Pushy sales people at the counter, trying to con you into buying insurance you probably already have.
Didn't tell me Road side assistance was optional, so when battery died, had to pay out of pocket to get a jump. Wont do business with them again.
30 Oct 2015
VERY Poor service
Cons: I was given a car at night which had major body damage and I had to be the one to note this on their "walk around the car" form. I was exhausted from a late night flight and had I not looked at the car and noted this, they may very well have tried to pin a multiple thousand dollar damage claim on me. I called customer service the next day to report this and I was told someone would call back, but no one ever did. I called the following day and was placed on terminal hold. When I returned the car, the person noting the miles had a very poor attitude when I conveyed the saga....he could care less. a TERRIBLE experience and I will never use Advantage again.
Pros: We picked up in Tucson - see above
We dropped off at MGM Las Vegas - that was painless
2 Aug 2016
Pros: Absolutely perfect
17 Oct 2016
Pros: Got a great deal searching on kayak for a rental car from Vegas to Phoenix. Saved $700 by picking it up at Venetian versus another rental location.
19 Oct 2015
Pros: Loved driving thru the west in a convertible. Worth the extra expense.
20 Oct 2015
Great car, sub par customer service in Vegas
Pros: the car, a red 2014 camarro convertible, was truly awesome
easy on line booking
easy drop off
Cons: pick up service attendant was not knowledgable on the material and really tried to push unwanted upgrades on me
15 Nov 2015
Cons: I got screwed on your gas fill up policy. I'm not happy and I will tell all that I can about it, including any and all social media I can get to.
21 Nov 2015
Pros: The car was very economic on gas
Cons: They told me one final price and they charged me too much!!!
3 Dec 2015
Pros: The price and vast website to choose from Kayak always have the cheapest and best service. Thanks. I have been using Kayak for over 7 years now and I always come back to Kayak for all my traveling needs.
28 Feb 2016
Sorry, Bye bye.
Pros: The Las Vegas city. Not so much Avis at all.
Cons: When I got to the counter the lady simply said we have no cars, should not have let you make a reservation. "How am I going to give you a car when I dont have cars to give to the people that reserved months ago". Do you really want to go through this when you arrive at a location after hours on a plane? I'd say give your hard earned money to someone else from the Get-Go.
29 Feb 2016
Pros: I liked the price. The service was also good. No complaints.
Pros: The only good thing was the price, but I guess we got what we paid for.
Cons: Worst car rental company I have ever dealt with and I have dealt with a lot. The pick up van was timely, but when we got to the rental office, there were only two rental terminals and we had to wait almost two hours to rent the car. The car was vacuumed but the interior was not "clean". Would not recommend them to any one.
8 Nov 2016
Cons: old beater car (broken components)
no real license tags; temporary paper tag on windshield that expired halfway through trip
two shuttles to get there
hard-sell on extra insurance
12 Oct 2015
Fast and Friendly Service
Pros: After a long flight, the entire staff was friendly and cordial. We were taken care of quickly and the entire process was very fast. The best rental car experience was the best I ever had.
Remember to call for your pick-up at the shuttle center. I forgot about this when we first got to the shuttle center, but didn't wait long after we called.
19 Oct 2015
Pros: Nothing, this was misleading on your behalf
Cons: First of all, Economy Rental Car is the name under which Verve Rental Car company operates. We were not aware of this due to the lack of transparency from Kayak.com, thus limiting our ability to look at reviews. Verve rental car called my wife tacky, hung up on us, never answered our calls, and operated what appeared to be an illegal rental company.
19 Oct 2015
Great service very nice friendly people
Pros: Prompt pickup at car rental terminal
25 Oct 2015
Cons: Had to take two shuttles to get there! Only two vehicles were available and they both had check tire pressure lights on, and one also said oil is low! I don't want a rental car that is not regularly serviced, especially since I was driving to the Grand Canyon! Yuck. It was not clear on Kayak that this company is not in the main rental car facility.
28 Oct 2015
Cons: It took an extremely long time to drop off and pick up the car. The car also did not have license plates and did not drive very well. I did not feel very safe in the vehicle during my trip.
2 Nov 2015
Car given away!
Cons: I call them days ahead with a pick up time change which was 2 hours later. When I got there I was told they gave it away because I didn't show up, they had not car to give me, and there was no time change made. I was traveling with my Mom in a wheelchair and can't walk. It was extremely wrong of them not to make the time change when I called and they told me no problem. I will never book them again and I'm sharing this with everyone.
5 Nov 2015
Pros: Some confusion with rental program but company stood behind all representations. Had a bad rim on one tire which caused a continual leak. Had it repaired on the road after consulting with the rental company and they covered the expense, no problem.
7 Nov 2015
Not what I expected
Cons: When I reserved the car, I didn't know that it involved two shuttles instead of one, adding to the time coming and going.
The car was dirty inside, stuff left from previous renter. When I first got in, it was blaring rap music at full volume, I had to get out of the car it was so loud.
They are so unorganized, I got a call six hours after I returned it, asking when I was going to return it, they thought it was still in my hands.
I'm not going back.
Pros: Great car and great customer service! Very happy with my rental.
13 Jul 2016
Pros: Easy pick up and drop off. Great choice of cars and amazing value
13 Jul 2016
Quick Pick Up / Aggessive Up-sell
Pros: Quick check in at the rental counter. Drove out of the car rental center within 10 minutes...
Cons: Agent was too aggressive on the up-sells. Agent was very pushy and almost insisted that I purchase the re-fuel option. Very weird.
22 Aug 2016
Nothing short of excellent.
Pros: I liked everything about it. Just perfectly excellent
30 Aug 2016
Don't trust the sales person who would want you to
Pros: Nice car.. Clean car
Cons: While upselling the car, I requested return location to changed to LAX from Buebank. Sales person John tried doing so but his system hanged. He confirmed that I can call the customer care and get it changed for free. Upgrading to a different option was conditional based on change of return location. As I was holding the line, I trusted his words. However when I called the customer service, they refused to honor there promise made by their sales staff. I spent 40 mins over 4 phone calls and they were first in denial and later adopted accusatory tone.
Bottom line - they don't mean what they say.
9 Sep 2016
Very slow service
Cons: To return the car it was a problem finding the place..ur shuttle doesn't works ontime
21 Sep 2016
Great selection and flexibility.
Pros: I made reservations online the day of my pick-up. The airport was busy and they ended up only having one midsize left that my luggage wouldn't fit in. They had me choose any standard instead (which was an upgrade). Staff at both legs of the trip were a pleasure to deal with. I'll be returning to Alamo!
28 Sep 2016
Cons: Poor communicating grumpy staff at dropoff. It was pretty busy and we all have bad days so probably not always that way.
10 Oct 2016
Fast Check In
Pros: Fast check in.
Cons: Didn't get the car I reserved. Received a compact sports car instead.
Pros: I was lucky to pick up car really fast (there was no line). Heard complaints about agents giving a hard time about insurance, didn't experience that. Car was clean, brand new. Shuttle to the airport from rental center was quick and easy.
Cons: There was a price confusion at check out not in my favor. Gave me an unnecessary headache and took extra 20 minutes to work it out
Otherwise thank you very much
15 Oct 2015
Pros: Nothing, didn't even get to rent cause three utility bills were needed
16 Oct 2015
Pros: The ease of pick up and drop off.
Cons: The car had numerous scratches on it and the inside of the Windows was awful! The windows had a heavy coat of film on them that had been poorly attempted to be cleaned! I ask the drop off attendant about it and he said that happens when they try to turn around the cars for rental too quickly!
19 Oct 2015
Las Vegas E-Z made up for one of Los Angeles E-Z s
Pros: I rented a car from LA to Las Vegas. The clerk in LA mistakenly specified that the car was to return to LA. Fortunately, the guy in Las Vegas didn't give us any trouble over it. I much appreciated that.
28 Oct 2015
Chance of getting a sub-standard car
Pros: - price was great, there were no problems with overcharging, etc.
Cons: car i was given was sub-standard, with many scratches on bumpers, trunk wasn't closing right, and I felt vibration on the highway. When I reported it to the representative, they dismissively said "we'll look at it later during our regular inspection" Well, the "inspection" clearly didn't work so well before my rental.
28 Oct 2015
Pros: Had cruise control
Cons: I was supposed to get Ford Falcon or euivalent. They insisted that the Versa was equivalent. Each door had to be locked and unlocked individually and the windows were hand cranked.
8 Nov 2015
Pros: Upgrade. Pick up. Drop off
Cons: Hidden privé. 60$ per day becomes 200$
8 Nov 2015
Pros: Was excellent
Cons: Was excellent
12 Nov 2015
Don't waste your time
Cons: Didn't have any cars. Waste of time and reservation. Was like an episode of Seinfeld.
1 Dec 2015
Cons: Double transfer from airport to rental car office takes far too long; return lines under staffed
Cons: Vehicle wasn't ready, dirty, in lousy condition. It was a beater. Will never use that rental company again.
16 Nov 2015
Pros: I ordered a standard soccer mom van for my large group. Upon arrival I was told we'll be receiving a different loader van with 12 seats (we didn't order this). Thankfully the front desk fixed this; however, at my expense of an additional $80. I wasn't going to fight it, as I was in Vegas for a funeral. Thanks for the mild obstacle. First world problems right?
Cons: If you can't pull the multiple complaints from the summary I am sorry your company is staffed the way it is.
17 Dec 2015
Cons: We took a van so our whole family could go together. Going there was great we parked at a cruise terminal, was gone for 3 days. When we came out to go home our van had a flat tire. No spare on the van. I forgot my paperwork at home so I looked all over for a phone number, none in vehicle. I googled the number they said they would call their L.A. office. Long story short 3 hrs later they brought us a new van to go home. They also could not find my name anywhere when I called.
1 Feb 2016
Pros: Unlimited miles was great
Cons: Check out time took super long but drop off was a breeze
5 Apr 2016
Pros: Had a steering issue that I was promised they would call me the next day and address it and they didn't
16 Apr 2016
Cons: Service was curtious and friendly. It was nice renting from a place without the lines and crowds.
9 May 2016
Pros: Even though it's off site of the main car rental spot at the Vegas airport (not even a 5 min walk) the staff was friendly, prices were great, and they were very professional. Next time I'm in town I will use again 100% over the crazy overpriced "big wigs" of the car rental companies.
3 Jun 2016
Pros: We liked the bang for the buck part. The vehicle was newer and was very comfortable.
Cons: The location is a little off. They should probably list that on the confirmation. There was only one associate who was helping the people.
23 Jul 2016
Pros: The staff was friendly enough and the van had no problems, but 1) a long wait to pick up the van. Not a very efficient system. Drop off was quicker. 2) They rushed us through the payment portion and made us think we were getting a better deal paying for their insurance (we had our own), and 3) They chose the option of us pre-paying a full tank of gas without asking us, even though it apparently appeared in the fine print. The manager did refund us the unused gas afterwards after we asked and pointed out that this was not right, but we had to pay the double price (when they refill after dropoff) because we no longer had time to top off the tank ourselves.
18 Sep 2016
Old and sirty
Pros: Nasty old van that smelled. It was the worst rental vehilce I've ever had.
Cons: This can was awful. Smelled terrible...old and nasty. Had 75,000 miles on it. Clearly an awful experience for a business person looking to host clients.
Pros: The rental transaction was fast and professional. I hadnt specified hybrid but that's what they gave me. Great car, economical and quiet.
11 Oct 2016
No credit card disclosure
Pros: Rep was kind and professional.
Cons: Due to financial reasons we cannot have a credit card. After we reserved online we tried to pick up the car and couldnot because we only had a debit card.
22 Mar 2017
Never even got there
Cons: We had to reschedule due to our flight being cancelled because of the storm that smothered the Northeast. Neither the customer service rep nor 3 different managers were able to honor our original rate, and could only offer a rate double what we had been quoted. Went with AVIS and we weren't disappointed.