Pros: The rentals are so close to the gates. My flight was arriving at 10:30pm and the listing said the counter was closing at 11pm, so I had no problem with timing.
Cons: This is a reach I know , but it would be good if I were warned on the website that since my flight and Hertz counter closing was so close together. And perhaps I would like to know more directly what it would mean if my flight was delayed . So just the extra precautionary preparation would have been good peace of mind.
19 Jan 2017
Pros: conveniently located with customer friendly service
6 Feb 2017
Pros: the van had a dvd player in it
Cons: The van that was given was a older van, had over 30,000 miles on it. It drove awful seem liked it needed new tires and shocks on it. I did share with Hertz employee, she gave me a 30 off next rental, however, I will not be renting from them again. I usually use National will go back to them and pay the higher price for a better vehicle.
20 Feb 2017
Pros: Hertz counter is right in the baggage area. No need for a shuttle.
5 Mar 2017
Cons: Counter agent struggled w prepaid reservation. Delayed getting car.
4 Apr 2017
no rental! how do I get my money back?!?
Pros: When I got to the desk, 8 just had my debit card, the lady informed me that I wasn't eligible for a rental and in order to get a refund, I had to contact the company I arranged the rental with. I tried calling a number for Kayak I found on-line, but I couldn't reach a person. So, I'm out 159 dollars and change. And, no there was no writing on the Web page saying I had to have a credit card.
Cons: See above.
The lady wasn't particularly nice, either.
I would like my money refunded. I went to the Budget place at the next counter. I got a car, the people were very nice, extremely helpful. But, it cost almost $300. I would very much like my money refunded from Kayak.
1000 Blythewood Pl.
Davenport, IA 52804
870 680 7502
3 Apr 2017
Not maintained well
Pros: Not much
Cons: 3000 miles overdue on the oil change
Windows were filthy
24 Apr 2017
Pros: Absolutely nothing
Cons: I reserved the car well in advance. When I arrived at the Hertz airport desk after an on time 8pm flight arrival, I was told that my reservation was at a distant downtown location, but that it closed at 5:30pm. The airport Hertz office would rent a car for 2 1/2 times the price. They gave me a long, defensive explanation about how franchises work- I don't care- Hertz is Hertz. When you are provided with an address for an a city you haven't visited before, you do not have a context for proximity and I did not assume it would operate on bankers hours rather than traveler's hours. So much for sticking with a name brand company.Avis saved the day- thank you Avis
Pros: Agent at pickup was extremely friendly and helpful.
Cons: Car had some hail damage and damage on backseat. as well as other dents and scratches. the rental agent noted some but not all but was helpful showing damage we reported. Also, AC only worked intermittently. when we told the agent at return, she said we must have not been setting all the buttons correctly. She also was not helpful when we needed to change rental to a different dropoff because our flight was cancelled. Quoted us an additional $400 although I just had gotten an online confirmation for one size smaller vehicle for a total of $38. She said that size was not available and we would have to come back later. We went to Hertz for similar car available immediately for $51. Budget/Avis agent was not helpful at all.
1 Jan 2017
Pros: Customer service at the counter was fine.
Cons: Car indicated low battery on key fob right away and the back of the station wagon would not open. We had to put suitcases in the back seat.
19 Jun 2017
Pros: Car had good gas milege
27 Jun 2017
Issue with counter and checkout
Cons: I was assisted by a representative from Avis (covering for the Budget counter on a Sunday). The reservation was improperly transferred from Kayak to Budget according to the agent. The agent helped multiple Avis Preferred customers in line behind me prior to addressing my issue. The problem took close to an hour to resolve.