Solid overall
Pros: Really nice and accommodating staff.
Cons: The parking garage they partner with took an inordinate amount of time getting our car when picking up.
Pros: Car had low air in tires.
Good car, expensive insurance
Pros: We got an automatic Audi in Italy and the car was great. We paid for full insurance because driving in Italy gets pretty crazy. But the cost of the insurance was high and cost more than renting the car. That was the most unfortunate. Staff were polite and kind
Cons: Insurance cost was high.
Car had an internal GPS system but could only be activated for 11€/day - too expensive so we used a phone instead.
Line to pick up reservation at termini station was long and very unorganized but the enterprise employee was very nice about it.
Locauto Rental Cat at Fuimicino Airport is GREAT!
Pros: I accidentally booked a car at an Enterprise in Rome, when I meant to book a car in Fuimicino Airport. The attendant was more than willing to help find my reservation and assign a car to me and my wife for the week. Within 5 minutes, she was off the phone with their Rome location and completed my reservation at the airport. Then, she informed us that we were getting an Audi A1, which to me is much better than the original model I was supposed to get (a Renault Clio or equivalent). We had the car for 6 days, no issues, then returned the car back in its original state. So, overall a great experience!
Cons: The only mild complaint I had was that the car had a barely noticeable lingering smell of cigarette smoke.
Cons: Waited over 1 hour to get to counter, only one staff member serving. I missed my appt I was renting a car to attend so I left.
Very disappointed.
Great rental with no hassles
Pros: Got a hybrid Yaris w/out asking, and it was brand new and perfectly clean.
Cons: Only had a half tank of gas, so had to fill up shortly after pickup.
Great service and great vehicle made travel in Ita
Pros: Got an Audi A4 for the price of a Volkswagen Golf. Easy pick up and drop off.
Cons: No GPS
Excellent service & nice car
Pros: We got a Renault Clio equipped with GPS. Nice little Diesel car, good fuel economy, spotless interior and exterior. Good service, convenient downtown location around corner from Westin Excelsior hotel. Inexpensive-had to make this reservation at the last minutes because of a change of plan, got better price than original booking!
Cons: Had to fight Rome traffic to return on time - allow yourself plenty of time for the return trip.
Not getting Enterprise but a shady local provider
Cons: Conveniently for them but not the customer, this location closes early around the time you would want to drop off a car, I think 8PM.. DO NOT trust their after hours drop off. We performed a complete check of the car, took pictures and expected an honest walk thru the next morning by Locauto. Instead, 6 days later, well after we left Rome to defend any claim they billed our credit card $400 for a dent. Impossible to rectify with them. Stay away, don't be fooled by their upfront rates and that you are dealing with a reputable company like Enterprise. Locauto is out to make their money off the back end with their deceitful return practices.
Pros: All good!
Locauto Rental Cat at Fuimicino Airport is GREAT!
Pros: I accidentally booked a car at an Enterprise in Rome, when I meant to book a car in Fuimicino Airport. The attendant was more than willing to help find my reservation and assign a car to me and my wife for the week. Within 5 minutes, she was off the phone with their Rome location and completed my reservation at the airport. Then, she informed us that we were getting an Audi A1, which to me is much better than the original model I was supposed to get (a Renault Clio or equivalent). We had the car for 6 days, no issues, then returned the car back in its original state. So, overall a great experience!
Cons: The only mild complaint I had was that the car had a barely noticeable lingering smell of cigarette smoke.
Great rental with no hassles
Pros: Got a hybrid Yaris w/out asking, and it was brand new and perfectly clean.
Cons: Only had a half tank of gas, so had to fill up shortly after pickup.
Excellent service & nice car
Pros: We got a Renault Clio equipped with GPS. Nice little Diesel car, good fuel economy, spotless interior and exterior. Good service, convenient downtown location around corner from Westin Excelsior hotel. Inexpensive-had to make this reservation at the last minutes because of a change of plan, got better price than original booking!
Cons: Had to fight Rome traffic to return on time - allow yourself plenty of time for the return trip.
Pros: All good!
Solid overall
Pros: Really nice and accommodating staff.
Cons: The parking garage they partner with took an inordinate amount of time getting our car when picking up.
Pros: Car had low air in tires.
Good car, expensive insurance
Pros: We got an automatic Audi in Italy and the car was great. We paid for full insurance because driving in Italy gets pretty crazy. But the cost of the insurance was high and cost more than renting the car. That was the most unfortunate. Staff were polite and kind
Cons: Insurance cost was high.
Car had an internal GPS system but could only be activated for 11€/day - too expensive so we used a phone instead.
Line to pick up reservation at termini station was long and very unorganized but the enterprise employee was very nice about it.
Great service and great vehicle made travel in Ita
Pros: Got an Audi A4 for the price of a Volkswagen Golf. Easy pick up and drop off.
Cons: No GPS
Cons: Waited over 1 hour to get to counter, only one staff member serving. I missed my appt I was renting a car to attend so I left.
Very disappointed.
Not getting Enterprise but a shady local provider
Cons: Conveniently for them but not the customer, this location closes early around the time you would want to drop off a car, I think 8PM.. DO NOT trust their after hours drop off. We performed a complete check of the car, took pictures and expected an honest walk thru the next morning by Locauto. Instead, 6 days later, well after we left Rome to defend any claim they billed our credit card $400 for a dent. Impossible to rectify with them. Stay away, don't be fooled by their upfront rates and that you are dealing with a reputable company like Enterprise. Locauto is out to make their money off the back end with their deceitful return practices.
Great rental car deal
Pros: The price was excellent and the car was very nice (small Ford SUV diesel for economy price). It even had a built-in SATNAV. The staff was extremely helpful, friendly and professional.
Cons: Location was difficult to find and not convenient if you're staying in the city. The process in the rental was a little antiquated, requiring a lot of paperwork most companies don't use anymore. Maybe it's an Italian thing.
Prices and options totally inconsistant
Pros: Location for pick up and drop off are well plced
Cons: Prices for rentals were all over the place. The price Avis quotes on its selection page is well under the final price. Price was the highest of Hertz, Enterprise and all local options
Not as promised
Pros: We booked a Fiat 500 convertible and ended up with a Toyota Yaris because the convertible was “broken.” No upgrade or apology just a curt word that implied we were lucky to get a car at all. To say nothing of the absolute chaos in the rental office with employees barking at each other.
Avis refuses to rent car
Cons: Without IDP they would not rent car
Quick and easy
Pros: I didn't have to wait when I picked up the car nor when I dropped it off. Avis clerks were helpful and competent, the car confy and new and the price right. It was overall a good deal.
Bait and switch
Pros: Nice Car spacious and comfortable
Cons: I had 2 reservations and clearly told them I wanted the one that was less expensive . Brought in my confirmation number and printout and clearly told them what I wanted . They told me I was paying in dollars not euros . I was over charged by approximately $280. Very upset
Cons: drop off took too long and they tried to charge me an extra day for the 30 minutes it took to drop off the car
Understaffed and payment system was down
Pros: Nothing comes to mind
Cons: One guy there. He was absolutely struggling. Only three customers, and I was customer #2. It literally took over an hour to get checked out because the system was down.
Hard sell and damaged car
Pros: Price
Cons: Rented twice here. They always give you the hard sell and put items on your bill without explicit consent. Then they don’t print a contract copy so you have to return to the office to mark additional damage. They basically just do everything they can to make a bit more money or make it hard for you not to be overcharged.
Totally different car
Cons: Was supposed to get a Luxury SUV (Q5 or similar) - was offered a renault clio
Great experience, one unexpected charge
Pros: We had an easy, smooth experience with Avis in Roma Termini. The location is convenient, they have long hours and they spoke enough English for us to clearly understand what we were paying for.
Cons: The only disappointment was that they charged us 10€ extra for chains, PER DAY! The chains are required equipment by law in the winter— there should not be a charge for basic equipment requirements. This is equivalent to charging extra for the reflective triangle that’s required by law...this is ridiculous and I will do whatever I can in the future to avoid this charge. You should not take advantage of people this way.
Cons: Very pushy on a upgrade. They kept trying to upgrade me to the car I had already booked. They do not honor the price.
Great rental car deal
Pros: The price was excellent and the car was very nice (small Ford SUV diesel for economy price). It even had a built-in SATNAV. The staff was extremely helpful, friendly and professional.
Cons: Location was difficult to find and not convenient if you're staying in the city. The process in the rental was a little antiquated, requiring a lot of paperwork most companies don't use anymore. Maybe it's an Italian thing.
Quick and easy
Pros: I didn't have to wait when I picked up the car nor when I dropped it off. Avis clerks were helpful and competent, the car confy and new and the price right. It was overall a good deal.
Prices and options totally inconsistant
Pros: Location for pick up and drop off are well plced
Cons: Prices for rentals were all over the place. The price Avis quotes on its selection page is well under the final price. Price was the highest of Hertz, Enterprise and all local options
Not as promised
Pros: We booked a Fiat 500 convertible and ended up with a Toyota Yaris because the convertible was “broken.” No upgrade or apology just a curt word that implied we were lucky to get a car at all. To say nothing of the absolute chaos in the rental office with employees barking at each other.
Avis refuses to rent car
Cons: Without IDP they would not rent car
Bait and switch
Pros: Nice Car spacious and comfortable
Cons: I had 2 reservations and clearly told them I wanted the one that was less expensive . Brought in my confirmation number and printout and clearly told them what I wanted . They told me I was paying in dollars not euros . I was over charged by approximately $280. Very upset
Cons: drop off took too long and they tried to charge me an extra day for the 30 minutes it took to drop off the car
Understaffed and payment system was down
Pros: Nothing comes to mind
Cons: One guy there. He was absolutely struggling. Only three customers, and I was customer #2. It literally took over an hour to get checked out because the system was down.
Hard sell and damaged car
Pros: Price
Cons: Rented twice here. They always give you the hard sell and put items on your bill without explicit consent. Then they don’t print a contract copy so you have to return to the office to mark additional damage. They basically just do everything they can to make a bit more money or make it hard for you not to be overcharged.
Totally different car
Cons: Was supposed to get a Luxury SUV (Q5 or similar) - was offered a renault clio
Cons: Very pushy on a upgrade. They kept trying to upgrade me to the car I had already booked. They do not honor the price.
Pros: Great experience
Cons: I dropped off at Rome Termini and the drop off location is different than what is shown on Google maps. I think there is an office in the train station where you sign the paperwork when picking up, that's what is listed on Google Maps. The drop off is a parking garage just down the road, which happens to be a one way street. Miss it and you have to do a big loop. If there had been a larger sign at the drop off location for Europcar it would have prevented me driving by it. Not really a big deal.
Ended up renting with Alamo ; a mistake
Cons: Car was equipped with GPS that was not updated. Took us on impassable road. $1400 damages to car. No one at Alamo wants to take responsibility ; PATHETIC
Cons: Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows.
Renault Twingo not in range of Fiat Panda in my opinion.
Ended up renting with Alamo ; a mistake
Cons: Car was equipped with GPS that was not updated. Took us on impassable road. $1400 damages to car. No one at Alamo wants to take responsibility ; PATHETIC
Cons: Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows.
Renault Twingo not in range of Fiat Panda in my opinion.
Cons: They refused to provide the van we had reserved several months earlier, even though some were in the lot right in front of us. They offered a larger van at 2 and 1/2 times the price, gave us two tiny cars full of dents barely adequate for our needs. We lost 4 hours at the Rome pick up arguing for better...4 adults and two small children.
We did not get automatic transmissions and had to learn standard on Italian roads, small narrow hilly village streets.
We will never recommend Budget/Avis to anyone.
Horrible experience.
Pick up and drop got changed on me
Pros: Response time from Kayak customer service was good.
Cons: Somehow the location for my rental pick up and drop off got changed and I couldn't fix it. Budget never answered the phone and had lousy hours. Who closes at 1:00? In the end I had to cancel and make a new booking. I ended up using a different angency and got a better rate anyway.
Cons: very slow service to return the car in Rome
Do not rent in Rome from Budget
Cons: Do not rent a car at Rome airport from Budget. Collecting the car was the worst car-hire experience I have ever had - and I have been renting cars abroad several times a year for many years. Collecting the car took more than three hours: although I had booked and paid in full for the car in May, we were informed on arrival at Rome airport (Fiumicino) in July that no car was available and that we would have to wait for at least an hour. We had already waited in line for two hours simply to be served as only one assistant was on duty (her manager, Francesca, spent almost the entire time on her mobile phone, and offered no support at all). When we were informed that the car had arrived we were not able to inspect it before signing the paperwork. I was told that any existing damage might be charged to me, as I had my own car-hire insurance (a separate annual policy).
I would urge consumers to avoid renting from Budget. It's a fiasco, and I hope the company will be persuaded to investigate this particular branch and implement some much-needed changes as a matter of urgency.
Pros: The van was clean and nice to drive. Return check out was very efficient.
Cons: Check in for the van was a nightmare! It was averaging 2 hours and more for everyone. Avis and Budget shared the same counter and the AVIS counter was staffed better than the Budget counter. With today's technology, why was it necessary to manually enter the car rental information. Couldn't this be done ahead rather than at the counter. VERY inefficient. It cost us valuable vacation experience time.
Great car for great price, long wait for pick-up
Pros: Great car at great price
Cons: Long wait for pick-up
Good luck finding drop off garage
Pros: Nothing whatsoever
Cons: The address is 4 blocks away from actual drop point, no signs, of you Were in a rush you would miss your plane train or any other thing they were trying to get your destination and you’d be screwed. I don’t know how you would fix this. Google maps needs to be updated.
Inefficient and Poor Pricibg
Pros: Car was great. Loved driving it
Cons: The original quoted price was $400 for a luxury car. I had to pay $1,200 for a similar brand. Not happy about having to wait 2 hours at the desk to have to pick up a car either. Their operation at FCO airport seemed highly inefficient.
Nice vehicle
Pros: The staff was good. Pickup and drop off were convenient and easy.
Did not give us car type we booked. Forced us to pay double for premiu
Pros: The car looked cool.
Cons: What did I hate about my experience with Kayak/Budget? Literally everything. We were told that there were no automatic large sedans, SUVs, or wagons available like I ordered, due our large travel size and to not wanting to mess with a stick on curving Italian roads. Only premium sports sedans. Which cost us over double what we were expecting to pay from kayak.com. After spending 2 hours at Budget, we finally said screw it and took the premium. I specifically asked if the car had plenty of trunk space for us, as that was the most important thing. She assured me it did. It didnt. Not by a long shot. The insurance I purchased from kayak (allianz) didnt transfer over to that car. So I'm trying to get them to refund my money. Not looking good.
Honestly, that experience ruined half a day for my group during our stay in Italy.
NOT WHAT I EXPECTED
Cons: I didn't get what I ordered but a completely different level of a car with manual transmission ( I ordered and paid for automatic) and on top of that it was dirty, internally and externally.
They can take a reservation, but they can not hold a reservation...
Cons: Reserved a van to carry 6, but when we went to pick up the van, none were available. Had to rent two small cars instead which cost twice the gas, tolls, and parking... Truly a Seinfeld moment.
Cons: They refused to provide the van we had reserved several months earlier, even though some were in the lot right in front of us. They offered a larger van at 2 and 1/2 times the price, gave us two tiny cars full of dents barely adequate for our needs. We lost 4 hours at the Rome pick up arguing for better...4 adults and two small children.
We did not get automatic transmissions and had to learn standard on Italian roads, small narrow hilly village streets.
We will never recommend Budget/Avis to anyone.
Horrible experience.
Pick up and drop got changed on me
Pros: Response time from Kayak customer service was good.
Cons: Somehow the location for my rental pick up and drop off got changed and I couldn't fix it. Budget never answered the phone and had lousy hours. Who closes at 1:00? In the end I had to cancel and make a new booking. I ended up using a different angency and got a better rate anyway.
Do not rent in Rome from Budget
Cons: Do not rent a car at Rome airport from Budget. Collecting the car was the worst car-hire experience I have ever had - and I have been renting cars abroad several times a year for many years. Collecting the car took more than three hours: although I had booked and paid in full for the car in May, we were informed on arrival at Rome airport (Fiumicino) in July that no car was available and that we would have to wait for at least an hour. We had already waited in line for two hours simply to be served as only one assistant was on duty (her manager, Francesca, spent almost the entire time on her mobile phone, and offered no support at all). When we were informed that the car had arrived we were not able to inspect it before signing the paperwork. I was told that any existing damage might be charged to me, as I had my own car-hire insurance (a separate annual policy).
I would urge consumers to avoid renting from Budget. It's a fiasco, and I hope the company will be persuaded to investigate this particular branch and implement some much-needed changes as a matter of urgency.
Pros: The van was clean and nice to drive. Return check out was very efficient.
Cons: Check in for the van was a nightmare! It was averaging 2 hours and more for everyone. Avis and Budget shared the same counter and the AVIS counter was staffed better than the Budget counter. With today's technology, why was it necessary to manually enter the car rental information. Couldn't this be done ahead rather than at the counter. VERY inefficient. It cost us valuable vacation experience time.
Good luck finding drop off garage
Pros: Nothing whatsoever
Cons: The address is 4 blocks away from actual drop point, no signs, of you Were in a rush you would miss your plane train or any other thing they were trying to get your destination and you’d be screwed. I don’t know how you would fix this. Google maps needs to be updated.
Inefficient and Poor Pricibg
Pros: Car was great. Loved driving it
Cons: The original quoted price was $400 for a luxury car. I had to pay $1,200 for a similar brand. Not happy about having to wait 2 hours at the desk to have to pick up a car either. Their operation at FCO airport seemed highly inefficient.
Did not give us car type we booked. Forced us to pay double for premiu
Pros: The car looked cool.
Cons: What did I hate about my experience with Kayak/Budget? Literally everything. We were told that there were no automatic large sedans, SUVs, or wagons available like I ordered, due our large travel size and to not wanting to mess with a stick on curving Italian roads. Only premium sports sedans. Which cost us over double what we were expecting to pay from kayak.com. After spending 2 hours at Budget, we finally said screw it and took the premium. I specifically asked if the car had plenty of trunk space for us, as that was the most important thing. She assured me it did. It didnt. Not by a long shot. The insurance I purchased from kayak (allianz) didnt transfer over to that car. So I'm trying to get them to refund my money. Not looking good.
Honestly, that experience ruined half a day for my group during our stay in Italy.
NOT WHAT I EXPECTED
Cons: I didn't get what I ordered but a completely different level of a car with manual transmission ( I ordered and paid for automatic) and on top of that it was dirty, internally and externally.
They can take a reservation, but they can not hold a reservation...
Cons: Reserved a van to carry 6, but when we went to pick up the van, none were available. Had to rent two small cars instead which cost twice the gas, tolls, and parking... Truly a Seinfeld moment.
Cons: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.
This was fine
Pros: They were fine and efficient.
Pros: Return at Rome was well marked and fast.
Pros: Drop off went smoothly. No issues.
Cons: Somewhat difficult to find but loaded waze app on phone and took me directly there.
Will never rent from hertz again!
Pros: Rome airport staff were incredibly rude, disorganized, and inefficient. It took nearly 2 hours to get our car despite being gold plus rewards members
Cons: Everything
Run down vehicles seem to be the norm
Pros: Helpful staff at pick up and drop off locations.
Cons: The first minibus broke down, with the clutch pedal sticking to the floor, after less than 300 km, driven on predominantly motorways. Thus it had to be towed away. We had to find our way back, eight people, 40 km out of Florence. In addition, I had to pick up the "new" minibus, in my own time and on personal expenses at Florence airport.
Both minibuses had over 40000 km on the clock, where seriously dented upon pickup, both had a big crack in the passenger side rearview mirror. The second minibus had the safety belt of one of the passenger seats tied around a hinge with a knot because the catch was broken. Also, this replacement vehicle ran out of ad-blue after 200 km.
Luckily this second minibus behaved well and got us to where we wanted to be.
doubled my price.
Cons: totally unreasonable. they doubled the price of the rental because i returned it to a different location in the same city.
we confirmed our rental for two 7 passenger vans -Mercedes-BenzV-Class
Pros:
We were told we had to pick the vans up at Roma Tintoretto. However two days before we were to get the vans, we received emails stating they did not have vans and offered us two small cars for each van even though we only had two drivers. It went from bad to worse when we went to the pick-up location, they only had small cars with manual transmissions. After much discussion, thet finally told us to go to the airport where they had two Ford vans for our use. Our family of ten missed our planned tour, etc. because of this mixed up reservation.
Cons: All of the above.
Pretty efficient dropoff
Pros: Had to return the car at 4:30 am. There was an attendant there to receive the car. He didn’t speak much English but enough to communicate the basics.
Cons: If I didn’t read blogs, it might have been hard to find the return place. You have to enter the parking lot (as if you’re going to park the car at the airport), get a ticket, and feed that ticket in order to get into hertz lot. Hertz is on “1st floor”, which in Italy means one floor above ground floor (“0 floor”).
Cons: Long line of people ahead of us to pick up the car, so it took over an hour to get it. The cruise control didn't work.
Ovfull Staff
Pros: Scenary frome rome to La Spezia
Cons: Rome personel was terrible
Very poor service, my reservation was not honoured
Cons: The car I booked, a van for 5 passengers with 5 suitcases, was not there.
The guy didn't speak english.
We ended up getting two cars, luckily my son is old enough to drive.
Cons: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.
This was fine
Pros: They were fine and efficient.
Will never rent from hertz again!
Pros: Rome airport staff were incredibly rude, disorganized, and inefficient. It took nearly 2 hours to get our car despite being gold plus rewards members
Cons: Everything
Run down vehicles seem to be the norm
Pros: Helpful staff at pick up and drop off locations.
Cons: The first minibus broke down, with the clutch pedal sticking to the floor, after less than 300 km, driven on predominantly motorways. Thus it had to be towed away. We had to find our way back, eight people, 40 km out of Florence. In addition, I had to pick up the "new" minibus, in my own time and on personal expenses at Florence airport.
Both minibuses had over 40000 km on the clock, where seriously dented upon pickup, both had a big crack in the passenger side rearview mirror. The second minibus had the safety belt of one of the passenger seats tied around a hinge with a knot because the catch was broken. Also, this replacement vehicle ran out of ad-blue after 200 km.
Luckily this second minibus behaved well and got us to where we wanted to be.
doubled my price.
Cons: totally unreasonable. they doubled the price of the rental because i returned it to a different location in the same city.
we confirmed our rental for two 7 passenger vans -Mercedes-BenzV-Class
Pros:
We were told we had to pick the vans up at Roma Tintoretto. However two days before we were to get the vans, we received emails stating they did not have vans and offered us two small cars for each van even though we only had two drivers. It went from bad to worse when we went to the pick-up location, they only had small cars with manual transmissions. After much discussion, thet finally told us to go to the airport where they had two Ford vans for our use. Our family of ten missed our planned tour, etc. because of this mixed up reservation.
Cons: All of the above.
Cons: Long line of people ahead of us to pick up the car, so it took over an hour to get it. The cruise control didn't work.
Ovfull Staff
Pros: Scenary frome rome to La Spezia
Cons: Rome personel was terrible
Very poor service, my reservation was not honoured
Cons: The car I booked, a van for 5 passengers with 5 suitcases, was not there.
The guy didn't speak english.
We ended up getting two cars, luckily my son is old enough to drive.
Reserved airport pickup,paid $70.00 cab to pickup at non-airport locat
Pros: Car was ok.
Cons: I made reservation for Rome airport p/u. I want someone to call me at 630-587-0032. I am very unhappy with the location I had to pick up which was in Vatican City after a $70.00 cab fare.
I will go back to the same place and get a car
Pros: Car was new and clean. Good people .next time I will go and rental a car there excelente.10
Cons: The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.
Cons: Car reservation was not there
Great car--ridiculous pickup and dropoff
Pros: Fantastic car. Comfortable and drove well. New too.
Cons: Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.
Pros: Car was virtually new and great for our vacation.
Cons: Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.
A mess!
Pros: Upgraded car performed flawlessly and was very comfortable.
Cons: Dollar uses Hertz/Thrifty as agents but nowhere is this mentioned. Nowhere did it say at Rome train station the location to do the paper work was different than where there cars are located so went to the wrong location. Asked about if the car was returned a little after the origination time (as we had to walk back to the parking garage delaying the pick up of the car) if this would be and issue and was told that as long as I was close it would be ok. Found out at the garage that I was not given all the paper work so at the pick up garage they generated new paper work. Picked up the car. The car was not clean. Rushed check out process Large dent in passenger side door and significant scratches elsewhere. Was told by the garage staff they were aware of all the damage. Thankfully took pictures and paid for the supplemental insurance (very pricey). Drove the car without incident. The return to Florence was more near chaos. Arrived a half hour after the origination time due trouble getting diesel and was immediately asked about getting in an accident due to the dent in the door and also noted the scratches. Also he noted I was a 1/2 hour late returning the car. I stated that the body damage was there already there when we got the car but the somewhat surly check in person stated the paper work had no mention of the car having any damage what so ever. His attitude slowly changed when he realized the substitute paper work given to me at the garage was essentially blank with nor even the starting milage filled in. We worked out a guesstimate for the starting milage and likely since I had the supplemebtal full coverage and time dated pictures of the damage he said nothing more about body damage. Also nothing further about late arrival. After having significant stressr and feeling like this was all going terrible wrong he said everything was fine and he closed the rental. In the end I am not sure I would use Dollar again too much chaos!
Cons: When I rented the car online it said it was big enough for 9. when Devan picked it up it only seated 7. We needed more space! If you rent online and it says seats 9 it should seat 9 not 7. We all had to cram in the car and have luggage on our laps. The car was nice but I felt deceived.
Pros: The employees were kind and reasonable. Someone scratched our car with a luggage bag AFTER we parked it in their garage, but before the final paperwork, and they were reasonable enough to determine it was not in our possession or that we were responsible.
Cons: Fiumicino Airport was a bit chaotic.
Great Car, Great Price, Tried to hard for add-ons
Pros: Great Car, Great Price
Cons: Tried to charge us 200+ euro for gas without explaining
Tried to charge us around 500 euro for insurance. I booked with Kayak insurance provider for $9 per day.
Tank did not mark full when I checked out,they said it was normal. I filled up five blocks away and they tried to charge me for gas because tank showed just over 7/8ths.
Tried to charge me for damage to car that was highlighted on our checkout sheet. It felt like charging customers for damage was standard procedure as there are so many scratches and dents on the outside of the car, so I recommend checking your car carefully and making sure all
Easy return process.
Pros: Easy to find return area. Quick, efficient return process
No way to fetch the car
Pros: We never got the car because there was no way to get to that part of town. There was a marathon that day and we had to spend an extra 55 euro to go to the airport and get another rental even though this one was prepaid
Rental Place was Closed!
Cons: We showed up to pick up our car, but the place was closed. We had to go to a different place and get another, more expensive car. I won't be using Dollar again.
I will go back to the same place and get a car
Pros: Car was new and clean. Good people .next time I will go and rental a car there excelente.10
Cons: The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.
Pros: Car was virtually new and great for our vacation.
Cons: Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.
Cons: When I rented the car online it said it was big enough for 9. when Devan picked it up it only seated 7. We needed more space! If you rent online and it says seats 9 it should seat 9 not 7. We all had to cram in the car and have luggage on our laps. The car was nice but I felt deceived.
Great car--ridiculous pickup and dropoff
Pros: Fantastic car. Comfortable and drove well. New too.
Cons: Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.
Pros: The employees were kind and reasonable. Someone scratched our car with a luggage bag AFTER we parked it in their garage, but before the final paperwork, and they were reasonable enough to determine it was not in our possession or that we were responsible.
Cons: Fiumicino Airport was a bit chaotic.
Great Car, Great Price, Tried to hard for add-ons
Pros: Great Car, Great Price
Cons: Tried to charge us 200+ euro for gas without explaining
Tried to charge us around 500 euro for insurance. I booked with Kayak insurance provider for $9 per day.
Tank did not mark full when I checked out,they said it was normal. I filled up five blocks away and they tried to charge me for gas because tank showed just over 7/8ths.
Tried to charge me for damage to car that was highlighted on our checkout sheet. It felt like charging customers for damage was standard procedure as there are so many scratches and dents on the outside of the car, so I recommend checking your car carefully and making sure all
Easy return process.
Pros: Easy to find return area. Quick, efficient return process
Reserved airport pickup,paid $70.00 cab to pickup at non-airport locat
Pros: Car was ok.
Cons: I made reservation for Rome airport p/u. I want someone to call me at 630-587-0032. I am very unhappy with the location I had to pick up which was in Vatican City after a $70.00 cab fare.
Cons: Car reservation was not there
A mess!
Pros: Upgraded car performed flawlessly and was very comfortable.
Cons: Dollar uses Hertz/Thrifty as agents but nowhere is this mentioned. Nowhere did it say at Rome train station the location to do the paper work was different than where there cars are located so went to the wrong location. Asked about if the car was returned a little after the origination time (as we had to walk back to the parking garage delaying the pick up of the car) if this would be and issue and was told that as long as I was close it would be ok. Found out at the garage that I was not given all the paper work so at the pick up garage they generated new paper work. Picked up the car. The car was not clean. Rushed check out process Large dent in passenger side door and significant scratches elsewhere. Was told by the garage staff they were aware of all the damage. Thankfully took pictures and paid for the supplemental insurance (very pricey). Drove the car without incident. The return to Florence was more near chaos. Arrived a half hour after the origination time due trouble getting diesel and was immediately asked about getting in an accident due to the dent in the door and also noted the scratches. Also he noted I was a 1/2 hour late returning the car. I stated that the body damage was there already there when we got the car but the somewhat surly check in person stated the paper work had no mention of the car having any damage what so ever. His attitude slowly changed when he realized the substitute paper work given to me at the garage was essentially blank with nor even the starting milage filled in. We worked out a guesstimate for the starting milage and likely since I had the supplemebtal full coverage and time dated pictures of the damage he said nothing more about body damage. Also nothing further about late arrival. After having significant stressr and feeling like this was all going terrible wrong he said everything was fine and he closed the rental. In the end I am not sure I would use Dollar again too much chaos!
No way to fetch the car
Pros: We never got the car because there was no way to get to that part of town. There was a marathon that day and we had to spend an extra 55 euro to go to the airport and get another rental even though this one was prepaid
Rental Place was Closed!
Cons: We showed up to pick up our car, but the place was closed. We had to go to a different place and get another, more expensive car. I won't be using Dollar again.
Cons: RETURN TAKE SOME TIME. 30 MIN ...??? SMALL SIGN .HARD TO LOOK FOR IT.
Car issues
Pros: Size of Car
Cons: Car had constant noise.
Never had car we reserved in Italy and could care less
Pros: Our person did try hard to get us a car but was not being supported by anyone else. He at least tried
Cons: We had 5 people and luggage and the woman next to our agent kept trying to say that an Audi A4 would work. I told her that I sold Audi and other German cars but it was too small for 5 adults and luggage She laughed it off and told us that's it and told our agent to blow us off. She was also dealing with someone with the same problem and he booked months ago as we did. she said the same thing to him. OUr agent just gave up because all the staff could care less for reservations. They are meaningless. We ended up next door to Maggiore 10 minutes we were on our way.
Cons: I could not get the car and they refused to give my money back
Not bad, not great
Pros: Not a great deal to say about this location. I dropped off my car, signed & then I left for the airport.
Cons: Very confusing process for dropping off the car. Also, it took a while to get the car inspected so I could sign & leave.
The desk was closed for a holiday
Cons: Can someone please contact me to arrange a refund for my allianz insurance.
Car issues
Pros: Size of Car
Cons: Car had constant noise.
Never had car we reserved in Italy and could care less
Pros: Our person did try hard to get us a car but was not being supported by anyone else. He at least tried
Cons: We had 5 people and luggage and the woman next to our agent kept trying to say that an Audi A4 would work. I told her that I sold Audi and other German cars but it was too small for 5 adults and luggage She laughed it off and told us that's it and told our agent to blow us off. She was also dealing with someone with the same problem and he booked months ago as we did. she said the same thing to him. OUr agent just gave up because all the staff could care less for reservations. They are meaningless. We ended up next door to Maggiore 10 minutes we were on our way.
Cons: I could not get the car and they refused to give my money back
Not bad, not great
Pros: Not a great deal to say about this location. I dropped off my car, signed & then I left for the airport.
Cons: Very confusing process for dropping off the car. Also, it took a while to get the car inspected so I could sign & leave.
The desk was closed for a holiday
Cons: Can someone please contact me to arrange a refund for my allianz insurance.
| Most popular agency | INTERRENT |
| Most popular car type | Mini |
| Average price | £17/day |
| Good deal | £12/day |
On average a hire car in Rome costs £18 per day.
Mini (Fiat 500 or similar) is the most frequently booked hire car type in Rome.
In the past 72 hours, the cheapest hire cars were found at MAGGIORE (£4/day), Goldcar Rental SP (£4/day) and Firefly (£8/day).
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Rome are Alamo (8.7, 6457 reviews), Enterprise (8.5, 12801 reviews), and National (8.2, 3188 reviews).
Car hire companies onsite at Fiumicino Airport include SICILY BY CAR , Sixt, Hertz, MAGGIORE , Avis, Budget, Firefly, GREEN MOTION , Dollar and Rhodium.
Car hire companies onsite at Ciampino Airport include SICILY BY CAR , Centauro, Sixt, Hertz, Europcar, MAGGIORE , Avis, Budget, Ecovia and Firefly.
Car hire companies that offer shuttle or pick-up services from Fiumicino Airport to off-airport locations include INTERRENT , Goldcar Rental SP, SICILY BY CAR , Centauro, Sixt, Hertz, Europcar, MAGGIORE , Avis and Budget.
Car hire companies that offer shuttle or pick-up services from Ciampino Airport to off-airport locations include INTERRENT , Goldcar Rental SP, SICILY BY CAR , Centauro, Sixt, Hertz, Europcar, MAGGIORE , Avis and Budget.
In the last 72 hours the cheapest hire car price was found at MAGGIORE c/o Aeroporto Ciampino 00040 (9 miles from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
