10.0 Excellent25 May 2021
Pros: The staff was great and the price was right. Thanks.Cons: Nothing, I got exactly what I paid for with no hassles.
2.0 Mediocre17 May 2021
Pros: The staff was not friendly at all. The lady, Tracey, was extremely rude and disrespectful. She has no people skills, and is against LGBTQ and showed discrimination. I will never return back to this location. Tracey needs to be removed from this job. She was so mean, I have never ever experienced anything like that at all. She failed to explain anything to me.Cons: The way they treat they’re customers.
10.0 Excellent22 Mar 2021
Pros: Quick easy pick up and drop off
4.4 Okay2 Nov 2020
Pros: The vehicle operated well and was comfortable for our needsCons: The pick up and return was very difficult. When I originally picked up the vehicle very little information was provided to me. The lot for the business is extremely small making any pick up or return challenging. When I went to return the vehicle I could not even get into the lot. I had to park across the street and wait approximately 20 minutes to even have the opportunity to pull into the business. While I waited , I attempted to call but was either placed on hold immediately or sent into a phone tree that resulted in being able to leave a message only.
2.0 Mediocre14 May 2018
Worse service in my lifePros: NothingCons: The way I was treated. My flight was a little late and I arrived 7 minutes after they closed and the employee was extremely rude and would not rent me my car. She was very unprofessional.
5.2 Okay26 Apr 2018
Pros: Rental car price.Cons: Contracted for a 5 passenger compact car, got flim flamed into a 4 passenger sub compact car which was useless for our purposes. Parked the sub compact car in my drive and ended up using our personal car for a short vacation. Didn't use the too small rental car at all for our trip.
10.0 Excellent3 Apr 2018
Excellent valuePros: Great value and service. Seamless process.
7.6 Good19 Mar 2018
Good ratesPros: Great value although a little bit out-of-the-wayCons: Rental car parking lot is extremely extremely small tough to move around.
2.0 Mediocre15 Mar 2018
They don't know what the words customer service mean.Cons: When I made a reservation online I asked for a small economy size car. I am 5' tall. I can drive most cars as long there is tilt wheel and the the seat can be pulled forward and theback can come forward far enough. I have never been to a car rental location that had only 2 cars to rent. This is in St. Pete Beach in March. Yes it is a busy time of year but that is why I made a reservation. They gave me a Nissan Pathfinder which is a Mid size SUV which seats 7 people. I was the only one that would be using the car.The car was very nice and since they said that was all they had, I took it. When I got home I called them and said I am going to need a different car as it was too big. I needed 2 pillows to drive it. They said they didn't have any other cars but may have more in a couple of days. When I called back, they said once again that they had no cars but that I could drive to the Tampa airport 45+ minutes away to exchange it. I did go the airport and got another car but there was no apology, no what can we do to make it up to you, nothing. I say go to Enterprise. They know what customer service means!
10.0 Excellent29 Jan 2018
Balllliiiiiin!!!! Got a car for $20 no limit on miles whaaaa!?!?Pros: I'm pretty sure this is the best deal I've ever gotten with a rental car. I needed to drive the kids around so they could get mooon pies and other dollar snacks, so I decided to get the cheapest most uncomfortable car I could so they wouldn't want a ride- but lone behold...they still did. It helped my pocket out majorly- thanks dollar rental I'll be back!Cons: The cars engine seemed finicky. BUT! It was fine and I drove 400 miles with no problems.