Cons: We had trouble picking up the car in St. Pete Beach, FL at the Budget/Avis. The manager of the location was not able to keep his computer working long enough to see our reservation, and thus we were unable to pick up our car at the scheduled time, 11AM. After waiting for about 30 min., we decided to come back as we did not actually need the car until close. We were finally able to get our car a little after 1PM. The manager also pushed car insurance a little too hard for comfort. :/ But, overall, the car was nice and the price was right!!!
2 Apr 2016
No car and no service
Cons: Called Budget to pick up car next morning, told I must get it today because there would be no cars. Rushed over to Budget 15 minutes prior to closing and it was closed. Called Budget and they could not explain why it was closed and wanted me to drive 40 minutes to another location. When I informed them that was impossible, they could not guarantee a car tomorrow morning when they opened. Talked to a service representative and same story. No help, no explanation, no customer service, and no compensation. I will never use Budget/AVIS again. It really upset me that they closed early, their information was incorrect (car now but no car when they opened) and no help whatever due to their mistake. Don't use Budget, they don't care about customer service.
Cons: The booking was apparently made with a location that was nowhere near the airport we had said we were landing at ( St. Petersburg Clearwater airport) that we discovered when we landed did not have evening office hours and was closed and even had it been open, did not have shuttle pick up at this airport. So we were stranded with no car. We had to rent from another company at the airport during the most expensive week of the year for car rentals in Florida. If our credit card was charged for this reservation ahead of time, I want the full amount refunded immediately and if I were your company, I would reimburse me for the increased cost of renting the car I did at the last minute when we arrived at the airport...Edward P. Allen Jr.