Cons: Car was dirty inside
No water and low visibility due to dirty windshield
Car radio broke down had to change the car.
The 2 days refunded because this issues did not include the underage surcharge I paid.
Dont use etoll you end up paying way more than buying your own sunpass (at least in miami).
22 Jun 2016
Great location and service
Pros: I was almost an hour late but they were understanding given my long trip and bad weather and did not charge me the extra day (which I find outrageous).
23 Dec 2015
Avery bad experience
Cons: There is no car avaliable at the time of our reservation. We end up wasted the money for the taxi and change our travel plan. What a terrible experience!
23 Mar 2016
this location/services not good
Pros: Not much about this location/services
Cons: This particular Budget was not very nice. The cars were located in a multi level parking garage for a shopping center down from the Budget office and it took forever to find my rental car as they are parked amongst other public cars! The employee had the keys to the car he was giving me on the counter, and I noticed the tag said " bad tires". He was giving me this vehicle for a 10 hour drive from Miami to Pensacola! Only after I said something did he tell me he would switch it out for another....
27 Mar 2016
Cons: They called me when I landed and said they had no car for me. Ruined my vacation
29 Mar 2016
Cons: It was kinda far from my orgination
12 Apr 2016
Pros: Nice, clean offices, speedy processing, pleasant assistant.
Cons: The car was clean overall but the windshield was dirty from the inside. It bothered me all time long.
9 May 2016
Cant complain for what i paid
Pros: Very inexpensive rental.
Kind enough to call to let me know there were no cars available.
Cons: Car was not available (again) at the reserved pickup time.
Wiper washer filled with a bit of water.
10 Jan 2017
13 Mar 2017
Terrible customer service
Cons: The pick up location in Miami had 3 people behind the counter & all three were helping the same customer. Then when we finally were directed to our rental, which was in an upstairs garage. We walked around for 10 minutes trying to find it, due to poor directions.
Cons: at the airport there was no reservation at Avis in my name. I had to rent a car at a higher rate thanks to you. You never sent the reservation over to Avis
3 Oct 2016
Car smelled like cigarette
Cons: The car smelled like cigarette and I could not change it because it was the only they had at the pick up location. I used it for a 5 hour trip, and I had to buy car deodorizer and even with that the scent was strong.
1 Feb 2017
No 3rd party insurance
Cons: Hi I was deeply disappointed to learn that I'm not insured against 3rd party liability! The rental price went up by 14$/day which was no longer a bargain.
Kindly, change the information provided to the customer. I'd also appreciate a remedy from your side for the incurred $14x13 days expenses.
Plus, I received no offer to prepay tolls - so I'd be paying more after.
4 Feb 2017
Cons: I thought I was picking my car up from the Miami airport. Turns out I had to take a cab to another rental agency a few miles into Miami. Once there, my car was ready but not at the same price I booked the car for.