Pros: I loved how friendly the staff were, and at the counter, there was no pressure to buy any extra insurance when I said it was covered by my AAA Visa card.
Pick up and drop off was easy and efficient.
Cons: I did not like the fact that the employee who gave me the car tried to trick me into buying 'Loss of use' insurance - saying that she had never heard of a credit card company covering this (not true). Loss of use is when the car company loses income due to the car being in the repair shop. For this to be true - the car company needs to prove the ENTIRE fleet is utilized (almost impossible).
Just another trick to try and get the consumer to pay more.