Pros: The shop in Kalispell was great - refunded costs and very concerned
6 Oct 2016
Pros: The manager went above and beyond his normal duties to make sure everything was done well. He is very professional.The man cleaning the cars was very hard working and is positive and good natured. The woman who drove me back to my hotel is the model employee.
Pros: The 2nd Hertz office I went to was very helpful
Cons: The first address I was given from my reservation was 20 buffalo thunder trail and that is not a manned hertz location. It was a casino and the people that worked in the casino said there was not a hertz there.
29 Mar 2017
Much better experience in Santa Fe
Pros: I couldn't find the initial drop-off location so the manager allowed me to drop off the car at a different location without any hassles. The employees were friendly and apologized for any problems we had during our trip.