10.0 Excellent31 May 2019
Pros: The staff was courteous and helpful.Cons: Understanding the size of the “too small” SUV we originally reserved. But the staff made it right with us.
4.0 Okay11 May 2019
Pros: They did not have any cars until the next day!Cons: To have car as promsed!
10.0 Excellent9 Dec 2018
AwesomePros: Terry was helpful. He was professional and super friendly. He asked what my plans were and suggested an upgrade that made my plans so much easier. He also arranged transportation to where I needed to go when I returned the vehicle.Cons: Everything was perfect
10.0 Excellent10 Nov 2018
Thanks to manager at Brooksville!Pros: He sorted out a problem for us when our plans changed. He is the kind of person who will make us rely on Hertz in the future. Well done, young man.
10.0 Excellent14 Apr 2018
Winter Haven, FL Hertz Rocks!Pros: These folks go above and beyond when it comes to customer service! I was in and out in minutes, both picking up and dropping off. I have rented from the others on that strip and can honestly say HERTZ you make renting a car in Winter Haven Florida the best there is both price and convenience.I was charged just what my kayak online reservation was made for, no surprises, It was truly a pleasure doing business with you!Cons: Having to talk to the 800 person to extend my reservation for a day. She was rude, didn't listen to me, and didn't have good command of the English language.If she would have been my first point of contact I would not have booked with Hertz.
6.0 Good10 Mar 2018
Pros: PriceCons: Slow service Employees chatting with customers despite line up
6.0 Good25 Sep 2017
Cons: The small office in Winter Haven had terrible customer service. When arriving I had to wait a long time to even talk to someone, then had to wait another 45 minutes for them to do an oil change. There was no one there to take the "oil change needed" off of the computer, so had to wait for that also. When returning the vehicle had to pay for 2 extra days because the location where I needed to return it was not open on Sundays. I was not aware of this and was told it was my responsibility to find something like that out. I couldn't take it to another location because to do that would have cost more than renting it for 2 extra days. Very poor customer service.
2.0 Mediocre26 Aug 2017
No Customer ServicePros: I did not like anything -Cons: My itinerary said pick up at noon, arrived at 12:02, office was closed, called Hertz, they said the office closes at noon, nothing they can do, asked for a supervisor they said they'd look for anything nearby. Said there was one available in Kissimmee over 25 miles away, I drove there to get it, upon arrival, there are no cars in the lot, talk to the 2 employees inside- they said there have been no cars for over 3 hours, the next closest one would be at the airport. Total opposite direction I need to go, called Hertz again and got another supervisor, still no support, no apologies and no resolution to my prepaid reservation. I was told I need to call the 800 number Monday through Friday there was nothing more they would help me with. I contacted the 800 customer service number, was told they could do nothing for me, I would need to send an email. I will NEVER attempt to rent from Hertz again
9.6 Excellent3 May 2017
had a great experience with HertzPros: First of all I would like to start our by telling u that your employee Marquita who works at the Winter Haven office was the best part of my whole experience with Hertz. She was so nice and so easy to deal with during my renting a car with Hertz. I hope Hertz knows this and keeps an employee like her. She made everything so easy. The car was clean at a level of good i wouldn't say excellent but good. the price was right and I hope it good just as smoothly the next time I rent from Hertz.
3.6 Mediocre8 Mar 2017
Pros: The size was good.Cons: The car was dirty and full of bugs and the customer service was not very pleasant.