Pros: "Generous portion of free snacks. Coffee, while not great, was good."
Cons: "The entertainment display in my seat did not work."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Cons: "It was cold in the flight and Tvs didn’t work due to satellite coverage"
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "Crews work really hard to serve all the passengers, thanks for the good service! I like the idea of serving the food first for the older and younger passengers I think that’s a great idea!"
Cons: "Keep up the good work! Bathroom is always clean and smells good!"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "Flight was on time, extra room seats were very comfortable."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "It would have better if the flight wasn’t 5 hours late."
Pros: "Seats very comfortable; real feather pillow! Everything was on time."
Cons: "Breakfast consisted only of sweet items -- I didn't touch it."
Cons: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "The crew was great."
Cons: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."
Pros: "The crew was great and the flight itself was fine"
Cons: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Pros: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Cons: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Pros: "The staff upgraded me to business. It was a great wxperience"
Cons: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Pros: "Helpful staff and pleasant easy flight."
Cons: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
Narelle and Victor were amazing and delivered 1st class customer service
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Cons: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "The crew were kind and courteous. The seat was comfortable."
Cons: "Crew was rude and made everything seem like a chore."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Boarding was very well organized and staff was very attentive and worked hard to expedite process by reviewing documents, answering questions, organizing lines, and being always on time. Flight was very smooth and the crew did a great job informing, serving food, water and assisting people with their requests, purchases, etc."
Cons: "what it is really important is being on time and have a safe flight and Avianca did these extremely well. Maybe the food could have been better but for the price paid can´t ask for more"
Pros: "Seats were comfortable"
Cons: "As a non Spanish speaker, it was difficult for me to understand the announcements"
Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."
Pros: "I loved the people at the airport. They went above and BEYOND to assist me. I was unable to get on my flight to brazil because my visa was pending and not finished. I had to cancel my whole trip but the Avinca staff assisted me. It sad in was unable to get on my flight and my whole trip was ruined. But the staff assisted me greatly."
Cons: "We waited 30 mins on the tarmac and then another 30 for baggage claim to begin. Very disorganized"
Cons: "The checking process at the counter in Lima was horrible,they moved me to another flight saying that mine was delayed. Once they moved me to Alan they couldn’t check me in and send me back to Avianca, during that process they lost my suitcases. I arrived to Orlando with no clue where my suitcases where and I was traveling g with to young kids. Although I recovered my suitcases I haven’t heard a follow up."
Pros: "nothing to impress"
Cons: "for been in first class not receiving any kind of pleasure"
Pros: "There were 2 friends of the crew member and they move them to first class because there were lots of empty sits in first class but they should upgrade to star alliance members NOT ONLY TO FRIEBDS"
Pros: "departure was on time, crew was very good, flight was smooth"
Cons: "food was about what you'd expect from any airline these days; we did get wine though! Six across seating in an Airbus 319 makes for limited space (but again, that's all the airlines for planes of this size)."
Pros: "Crew service"
Cons: "had to wait 1 hour for my baggage at Orlando airport. No choice in food"