Overview

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The Royal Hotel

267 Smith St, Durban, KwaZulu-Natal, South Africa
+27 313 336 000

£41+

Overall guest ratings

7.4/10 Good
Based on 1,618 reviews

Review highlights

  • 7.0
  • 6.6
  • 4.9
  • 4.9

Nearby

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    About

    The Royal Hotel offers an airport shuttle and puts you within a 10-minute drive of Sahara Stadium Kingsmead and uShaka Marine World. Guests indulge in spa services, then grab a bite to eat at the restaurant. An outdoor pool and a poolside bar are other highlights, and rooms offer 24-hour room service and bathrobes.

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    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.4 Good
    Based on 1,618 reviews
    • 7.0 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.0 "Housekeeping was great, according to 80%."
    • 6.6 "Breakfast is mediocre."
    • 5.8 "Location is acceptable."
      6.0 "Proximity to the beach was acceptable, thought 60%."
    • 5.0 "Beach is so-so."
    • 4.9 "Value below average."
      3.7 "63% said the breakfast was too expensive."
      4.2 "58% thought it was overpriced."
    • 4.9 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      3.3 "67% complained about the bathroom."
      1.7 "Air conditioning was criticized by 83%."
      1.6 "84% thought the tv was sub-standard."
      1.1 "For 89%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      2.6 "74% had problems with the shower."
      4.7 "53% said the bathroom was dirty."
      2.5 "75% were disappointed with the minibar."
    • 4.8 "Not very clean."
      3.7 "63% thought it was rather dirty."
      4.7 "53% said the bathroom was dirty."
      0.0 "Dirty pool, said 100%."
    • 4.3 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
    • 3.9 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
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    Overall rating

    7.3 Good
    Based on 1,003 reviews
    • 6.9 "Service is ok."
      5.1 "51% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Location is acceptable."
    • 5.0 "Average comfort."
      6.3 "Beds were acceptable for 63%."
    • 4.7 "Value below average."
      3.8 "62% said the breakfast was too expensive."
    • 4.7 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      1.7 "Air conditioning was criticized by 83%."
      1.2 "For 88%, the rooms looked old."
      1.7 "83% thought the tv was sub-standard."
      1.8 "82% found problems with the furniture."
      2.5 "75% had problems with the shower."
    • 4.6 "Not very clean."
      3.5 "65% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 4.1 "Internet is poor."
      4.0 "60% said the wifi quality was bad."
    • 4.0 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
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    Overall rating

    7.4 Good
    Based on 323 reviews
    • 7.1 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 6.3 "Breakfast is mediocre."
    • 5.8 "Location is acceptable."
    • 5.2 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      5.5 "Only 55% said rooms were clean enough."
    • 4.9 "Not very clean."
      3.7 "63% thought it was rather dirty."
    • 4.7 "Value below average."
      3.9 "61% said the breakfast was too expensive."
    • 4.2 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
    • 4.1 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      2.0 "80% complained about the elevator."
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    Overall rating

    6.3 Good
    Based on 32 reviews
    • 7.1 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 5.7 "Average comfort."
    • 4.9 "Rooms are not good."

    Overall rating

    7.1 Good
    Based on 258 reviews
    • 6.8 "Breakfast is mediocre."
    • 6.6 "Service is ok."
      5.2 "52% said the reception staff was ok."
    • 6.0 "Location is acceptable."
    • 5.2 "Average value."
    • 5.0 "Average comfort."
      6.2 "Beds were acceptable for 62%."
    • 5.0 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.4 "Rooms are not good."
      0.2 "98% thought they were poorly maintained."
      1.7 "83% thought the tv was sub-standard."
      1.4 "Air conditioning was criticized by 86%."
      1.1 "For 89%, the rooms looked old."
      2.9 "71% complained about the bathroom."
    • 4.2 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
    • 3.6 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
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