Overview

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The Royal Hotel

267 Smith St, Durban, KwaZulu-Natal, South Africa
+27 313 336 000

£45+

Overall guest ratings

7.3/10 Good
Based on 1,497 reviews

Review highlights

  • 6.8
  • 6.2
  • 5.0
  • 4.8

Nearby

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    About

    The Royal Hotel offers an airport shuttle and puts you within a 10-minute drive of Sahara Stadium Kingsmead and uShaka Marine World. Guests indulge in spa services, then grab a bite to eat at the restaurant. An outdoor pool and a poolside bar are other highlights, and rooms offer 24-hour room service and bathrobes.

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    Amenities

    • Wi-Fi
    • Parking
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Spa
    • Child pool
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Sauna
    • Fitness centre
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 1,306 reviews
    • 6.8 "Service is ok."
      5.5 "55% said the reception staff was ok."
      5.0 "Housekeeping was ok, according to 50%."
    • 6.2 "Breakfast is mediocre."
    • 5.9 "Location is acceptable."
    • 5.7 "Beach is so-so."
    • 5.1 "Food is average."
      5.7 "57% thought the dining experience was appropriate."
    • 5.0 "Average value."
      4.3 "57% thought it was overpriced."
    • 4.8 "Not very clean."
      3.1 "69% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 4.8 "Not very comfortable."
      0.4 "Air conditioning was criticized by 96%."
    • 4.2 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      2.3 "77% complained about the bathroom."
      0.4 "Air conditioning was criticized by 96%."
      0.8 "For 92%, the rooms looked old."
      0.4 "96% thought the tv was sub-standard."
      0.8 "92% found problems with the furniture."
      2.8 "72% had problems with the shower."
      0.6 "94% were disappointed with the minibar."
    • 3.7 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
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    Overall rating

    7.3 Good
    Based on 809 reviews
    • 7.0 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
    • 6.0 "Location is acceptable."
    • 5.9 "Breakfast is mediocre."
      5.9 "Breakfast prices were ok, according to 59%."
    • 4.8 "Value below average."
    • 4.7 "Not very comfortable."
      0.5 "Air conditioning was criticized by 95%."
    • 4.7 "Disappointing food."
      3.4 "66% did not like what was on the menu."
    • 4.4 "Not very clean."
      3.2 "68% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 4.3 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      2.3 "77% complained about the bathroom."
      0.5 "Air conditioning was criticized by 95%."
      0.8 "For 92%, the rooms looked old."
      0.4 "96% thought the tv was sub-standard."
      2.3 "77% had problems with the shower."
      0.7 "93% found problems with the furniture."
      0.8 "92% were disappointed with the minibar."
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    Overall rating

    7.4 Good
    Based on 274 reviews
    • 7.0 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 6.1 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 5.9 "Location is acceptable."
    • 4.9 "Value below average."
    • 4.6 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      0.3 "97% thought the tv was sub-standard."
      1.1 "89% found problems with the furniture."
    • 4.2 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 3.7 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      2.5 "75% complained about the elevator."
    • 2.3 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    6.4 Good
    Based on 13 reviews
    • 6.8 "Service is ok."
    • 6.2 "Location is acceptable."
    • 4.2 "Rooms are not good."

    Overall rating

    7.0 Good
    Based on 208 reviews
    • 6.3 "Breakfast is mediocre."
    • 5.9 "Location is acceptable."
    • 5.7 "Service is ok."
      5.3 "53% said the reception staff was ok."
    • 5.0 "Average value."
    • 4.8 "Not very clean."
    • 4.7 "Not very comfortable."
      0.3 "Air conditioning was criticized by 97%."
    • 3.9 "Rooms are not good."
      0.2 "98% thought they were poorly maintained."
      0.5 "95% thought the tv was sub-standard."
      0.3 "Air conditioning was criticized by 97%."
      0.8 "For 92%, the rooms looked old."
      2.0 "80% complained about the bathroom."
      0.7 "93% found problems with the furniture."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      1.7 "83% complained about the elevator."
    • 3.4 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
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