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Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure
Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .
I liked the place, its really nice. the staff at night are not too friendly i guess..breakfast was not included so they made me pay for it
This is a nice hotel in a good location. Nice pool area and conveniently located. Comfy beds and nice rooms. I was very upset about how I was treated initially when I turned up with a Moroccan friend. He was treated appallingly as a second class citizen. He essentially wasn't allowed in the hotel. Also I had to request a room change as the first one was so noisy from a nearby nightby nightclub.
Great swimming pools and decent food fo an all inclusive package There is no shower screen so when you have a shower the bathroom became a swimming pool. there is minimal English spoken in the hotel. It is 15 minutes outside of Marrekech.
This is a very good hotel, food is excellent, a lot of choice (with multiple themes during the week), drinks are good as well, all the "real" things like coca-cola, schweppes, martini. A real all inclusive stay. Not much really, we went off-season, not much people, so it was very relaxing, which was perfect for us. People who like to be extremely social would probably want to go during the season.
my wife was appalled by nthe fact that cats were srolling around in the dinning hall when one jumped up on the couch where she was sitting resulting in her not eating in the restauarant again after going back to the room she telephoned the reception to complain and wasw advised that the manager would call but suprise suprise there was no call. she has now decided that she will put this information on the top outstanding reviews on the internet
Yhr catering is excelleny, drink aswell as food.Vert relaxing place to be I missed a ledger with all the information re, the hotel, activities of the animation team, transport to Marrakech etc
Excelent facilities, very helpful staff, everything is more that perfect.
Location of Hotel After checking in a porter pointed us in the direction of our rooms which were on the other side of the complex and left us to find our own way!
It was a 4 star hotel indeed. Very beautiful surroundings and good value for the money/ No
The pool area was okay Poor finish. Mould in the bathroom. Down at heel. Barely a two star. Seriously misrepresented as a five star.
cleanliness,out of town location,gardens prices of beverages/drinks,far too expensive
The swimming pool, location and price Very dated, needs a refurbishment. More three star than five.Porters over eager, vertualy wrestling even hand luggage from you!
Good location, plenty of space, nice lobby and smart swimming pool. The room was OK too. Got stuck in the lift for half an hour (with a broken leg) and ended up crawling up 3 flights of stairs before finding out they were the wrong stairs. The staff helped straight away but it was not an enjoyable experience. Everything is a bit old and outdated.
they offer good breakfast in a poorly ventilated dining room with no aircondiioning in spite of the very hot climate during my stay airconditioning is very inefficient and one will feel quite unconfortable in the room
Its garden with century old trrees and a lot of birds, peaceful. The hotel is a bit far to walk to the big Place in Medina, especially at night. The hotel is under renovation all the time, electric drilling on top of my room. Lift sometimes do not work. My table at breakfast was often taken by other people, once twice in one morning, even I have put my room card/ written a note/reminded the waiter. Hopeless. Have to stand in a long line holding a plate to wait for omelette and Crepe, sometimes upto half an hour, like a refugee camp or in Olivier Twist ? Given dirty and used paper napins. Stale milk even after asked to change. Definitely not a 5 star hotel. 3-4 star only.
Good breakfast. Staff.
The hotel is really poor. It is a two stars. My experience: room smelling bad, bathroom finitures poor, noise from a air whirpool you cannot switch off, no computers to connect to internet. I have been to another Kenzi, and I found the same poor level, I would never suggest a Kenzi Hotel.
Great, clean swimming pool. It was a three star impression throughout.Got ripped off by the reception, they doubled taxi fair to the airport. If we got the same taxi from their own taxi rank outside hotel it would have been 100 Rihad. We paid 200 out of which 100 prob went to the reception staff. Genuinly nice driver embarassed and confused....
Pool area was very good Breakfast selection was limited
It was good but not 5 star,hotel was massive but rooms ere very backdated but spacious. no one knew how to speak english.
Services are excellent and staff are so friendly SPA staff are not too profisional
Most of teh staff were friendly. I would nott class it a Five Star hotel despite how it ha sbeen advertised on their website. If you are looking for a clean budget hotel this is fine howver i fyou ar elooking for a five star hotel with all the emanities this would not be it. There were additional charges for using the Gym and room safe which you would expect to be included in the price
Nothing Everything , front desk wasnt good at all no customer service
Big hotel large loppy and garden Need renovation
We thought the food was very good We thought the room was too dark
the swimming pool area is great. The restaurants are very expensive. The food is not great. During the breakfast we could see birds going in the pastry baskets and directly eat from it. Staff would see that but would not react. Au bar de la piscine, le serveur avait beaucoup de difficultés a nous rendre notre monnaie. Il fallait toujours reclamer car il nous disait d'aller nous installer au bord de la piscine, et ne repassait pas pour rendre la monnaie.
Hotel room is large and confortable. It is far from city centre, and you surely must take a taxi to get there. The breakfast could be better.
We had a very enjoyable stay at the Semiramus, but an hour after checking out, I realized I'd left my wedding ring in the bathroom of our room. We went back and spoke to the staff and then talked to the housekeeper crew. They said they never saw it. My wife and I are 100% sure it was in a glass by the bathroom sink. I told the housekeepers that the ring is not valuable and only really ha sentimental value. I offered to pay them a good bit more than the $40 ring is worth. But they continued to say they hadn't seen it. We were distraught about it.
The room is large, got wifi in the whole hotel, hair dryer, got a basket of fruits on the first day. The breakfast was a buffet and the food was OK. There are a lot of room where you can take a rest. The location in booking.com is wrong, the hotel is located in semlalia in the north. The Air conditioning doesn't work well. the room service does not check if there are people in the room before entering. The location of the hotel is a bit far from the city center.
The accomodation was excellent. The pool was fantastic in size and cleanliness. A bit far from centre of Town. More staff should be available at reception.
location and the engineering of the hotel and the lovely design and decoration nothing
big clean swimmingpool, bigger than average rooms with a nice view to the pool or garden (ask the reception), if possible take poolview otherwise you have to walk a few minutes to your room
The hotel itself was beautifully decorated with large guest rooms and opulent decor that made it feel you were staying at an exclusive boutique hotel. While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets for the room do not get fulfilled without multiple follow ups.
Rooms and grounds were lovely. Very clean and a beautiful pool. Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).
The concierge Sherif is the best I have come across in any hotel anywhere in the world. He goes out of his way to satisfy every request. Very good spa and gym. large rooms. Nice large pool. Only 1 chair on balcony (had to request second). No internet offered in room although a connection is there. The food menu is not what I would expect in a 5 star hotel. I did not appreciate being charged for in room coffee. The size of the hotel is such a long way from reception to room especially when the key card malfunctions. The Hotel Taxi used for transfer from airport was antique and the door flew open, window winder fell off during the journey (Friendly driver though). Hotel rather remote from Madina. Requested nuts on 2 occasions with bar drinks but never arrived. Probably due to language (lack of my French). Room could have flowers, welcome fruit and bath robes normal in a 5 star.
Everything was perfect, the rooms are very clean and spacy. The staff was very helpful , cooperative with a nice smile all the time. The breakfast is OK. The Hammam is good experience , thanks to Rachid who gave us nice bath..House keeping staff were professional and cooperative . Only the location We need to use 40 MD taxi at least to go from the hotel to the city and go back. But thanks to Abdul Samad and Jamal the two drivers that made this nice experience
Maybe too quiet, and maybe because it was out of the season..But absolutely a hotel I can recommend..I felt very welcome.. Maybe a bit high price for the rooms, well I had a suite, 2 rooms..So well, must be worth it ??
very good service spa very relaxing food also good
Relaxing atmosphere, Nice swimmingpool and polite staff Difficult to be understood with only English, warm coffee was not easy to get
gorgeous, clean very far from the city center
The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost. The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not
Very good location, personnel very friendly and helpful (with good English), wonderful atmosphere All was really good
It was within walking distance of most of Marrakech's attractions They could have better directions on how to find them, it took 45 minutes on foot with luggage and the help of some very kind locals to find them.
Quiet, excellent staff, good attention to detail, lovely roof terraces, central location Shower too small, toilet difficult to stand up at
Very good location, very close to the medina square. Staff was excellent. the room was very small with no tv
the location in the historical part of Marrakech and the atmosphere of the traditional old house in the hotel
Excellent amenities. Very friendly and helpful staff Signage to get there not very visible
Very good ++++++++++++
The manager came to meet us outside the medina and showed us where to park our car, very helpful! Our room was ready, nice and very well cared of (rose petals on our beds and bottled water on the night-stand). They prepared for us a very nice dinner on the terrace, candlelight and everything to make it unforgettable...
The hotel was very quiet, calm and relaxing. The kids particularly enjoyed playing in the pool and on the pool table. It lacks other activities for children or a play area. Not enough activities for the children. Room service too expensive. Shuttle service to the city needs to be improved. They advertised free airport transfer but was not picked until 2 hours after we came out of the airport. I had to make several phonecalls and then the minibus had no air con and it broke down on the way to the hotel. Staff also overcharged us on the last day. Staff need to inform people about the other facilities at the hotel.
The gommage at the spa was ok ! Very disapointed.. poor food and service/pool was ok not a 5 star hotel
nice pool and hotel environment, rooms are acceptable nice. extremely poor service and bad food in the restaurant. Hotel is far outside and shuttles are at unsuitable times (6pm / 9pm). I would consider this hotel as a 4 star in terms of environment and 2 star for the food and the service. You are not allowed to bring food and drinks from outside but the restaurant is very expensive (i.e. coce 3€ and 1l Water 3€). Most of the guests i have spoken to, were not satisfied with the service too, i would never book this hotel again.
Was a very relaxing place to go. Ideal for couples but also facilitate well for children. Felt slightly mislead by the rom being advertised as 'Atlas Mountains view' but as we were on ground floor we couldn't see them. Twin room is 2 single beds together.
It was quiet and relaxing, a nice break from the hustle and bustle of the medina. The website stated that the hotel had wi-fi throughout, which it didn't. Wi-fi was only useable in the public areas which was annoying.
Staff in reception area were rude. Housekeeping not very good, they do not change the towels, they just refold them and put them back, food is the same it doesn't change.
The room was good - great design and big bathroom for us as a family. Also liked the bed areas around the pool. No entertainment, boring in the evening, one of restaurants and also 2 bars were closed. Not enough communication - on booking the hotel it mentioned a kids club we saw nothing about this, also a free Hamman I had to ask for this it was not offered. There was no information in the room concerning the hotels facilities and nothing was in written in English. A can ok coke and a large bottle of water was almost £3.00 and they cannot cash your travellers cheques in the hotel you have to do this in centre of Marrakech.
Room is nice Pool is not heated enough we were not able to use the pool and the one which is covered is 15 euros the access ! and rates for hammam, spa are really too much expensive , rates like in Europe... Breakfast is basic and the staff is not acting professional, especially at the reception whare they are not smiling, wearing boots and uniforms sometimes too small. It looks really 2 star hotel.Only the housekeeper was acting professional when I told her that somebody had drunk my sprite in the minibar...it was replaced and apologies were given.We took also the shuttle to go to Marrakech. It left at 7.00pm and was supposed to come back to the hotel leaving at 9.00 pm from Marrakech but the driver told us 8.15 pm .taxi cost to come back 200dhs !
Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.
The hotel is very luxurious at such good value. Very clean and well maintained daily. Perfect place to stay for golf/activities or just relaxing. A tour of the grounds would have been nice as the grounds were quite large (finding the different restaurants/facilities). Also perhaps a guide in the room to Marrakech/nearby activities. We asked the staff about dune buggying and he was able to tell us a little about it but I would've preferred to see some leaflets/guide with info/prices/times.
Beautiful architecture and greenery. Good spa. Friendly staff. Good food. But a bit far from the city.
all round quality of the hotel was first class none at all
The nice and calm atmosfire in the room and at the pool. We were not informed abot the spa and tha was included to the guests. So we missed to visit the spa.
Very luxirous stay all staff very effiecient and friendly a bit tooo big
Very extensive grounds The food was very overpriced and it was somewhat worn
Resort was very quiet and peaceful A little too far from Marrakech
Very nice rooms, luxury.. No internet at night time, bad smell at night in the rooms from aircontition. No very close to the town.
Many bars and restaurants, great pool and spa. Staff was very slow, hardly any other guests in bars and restaurants.
Awful Room was supposed to be pool view but turned out to be no view. Booking.com told me to solve it with the hotel who did not do anything. Booking.com rate was 30 euros more expensive than normal rate of the hotel.
The tranquility of the hotel, swimming pool and central location The attitude of the staff and lack of organisation/speed of serving customers
Traditional decor but luxurious everything was wonderful
Excellent Spa facility,very helpful staff @ front office, housekeeping & spa. Food @ the Moroccon restaurant was super. The service and food at the Indian Restaurant was of poor quality.
The hotel was like a palace and the room was amazing. The roof top indian restaurant was excellent and the hotel was in the centre so very near to all of the local attractions, perfect location.
The hotel is exceptionally well located to the old city attractions and the rooms are generous in size. Service could have been better.
Everything. The location, just metres from the square. The tranquility of the hotel. Superb breakfast. The heated rooftop pool. The four excellant restaurants.Fantastic 5 star hotel. NONE
We could relax in a patio. The staff had hospitality.
The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.
The facilities of the hotel and its surroundings, on one side, and the comfort of the room on the other side. We checked out at 9.30 Pm, upon our arrival from the desert and were told that in the following day it would be possible to extend our stay in the room,until leaving to the AirPort (later in the afternoon), but we would have to confirm it with reception after breakfast. We have done so, but were told that a group was entering and so we had to leave at 12am. They new that beforehand so they could have given us another room... We actually didn't have time to enjoy the hotel at all (and we were on an expensive room, at least among our 5 nights stay in Marrakesh and surroundings)).
Great location. This is the second time we have stayed at the hotel. We have enjoyed our stay each time. The rooms are excellant, breakfast very good, ample choice from the buffet. Would strongly recommend.
The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable. The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.
fireplace, bar, needs some upgrading, service was an issue, dinner menu needs to have specials menu was limitedspa needs to be bigger, needs a gym
Very relaxed atmosphere. Great decor. Helpful and friendly staff. Nice to be away from the hustle and bustle of Marrakech medina. Food / drinks are expensive. But this is the case with most hotels in and around Marrakech. I do understand that it is a hotel and as such I dont expect to be charged the same as a restaurant, but i just feel that if they reduced there prices by about 20%, people would be more inclined to buy food/drink at the hotel, instead of waiting till they go into town. The hotel would make more money in the end...
Not only were we received as if we were royalty but they upgraded us to a junior suite. Both my husband and I are avid travellers, but this beat almost everything we'd ever experienced. Unfortunately we could not enjoy it to the full since we arrived quite late at night and had to leave very early in the morning. Wish I could have stayed here longer and will definitely come back. If you want to be close to the Medina, forget it. But we wanted a romantic night to celebrate something. Though the dinner setting on the outside terrace was magical, we did have to ask for a serviette four times. The staff might not be too experienced but they make up for it in friendliness.
The rooms are lovely and the whole place is brilliantly laid out….even though the rooms are close to the pool and the bar it seems like they are in a totally separate place. It is very peaceful and relaxing. On our 3rd night a new chef started. The food until then was pricey but excellent. Once the new head chef started the standard of food plummeted but the prices didn't. This was slightly disappointing in an otherwise fantastic hotel.
Absolutely loved the pool suite - an incredible place to truly get away from it all. The food was also exquisite. I would fully recommend this place to anyone. Quite pricey in terms of food and extras but to be expected.
nice hotel, a lot of lux, very good dinners, nice and disciplined staff maybe even too much, quiet and full of colours, fine deco. quite far from the city. After few days a stay can become boring and very passive, since there is no common facilities for guests (except maybe regular evening attacks of ants - big size!). You have the impression that you are separated from others in a bit bombastic, not natural way. Good for very tired or lazy people who want to do nothing, but relax in the sun.
peace and quiet, good food, total relaxation
Beautiful gardens and liked the architecture of the hotel building and individual riad style accomodation Not an overly welcoming arrival. Re the room no full length mirror anywhere in the suite apart from a high bathroom mirror. No information anywhere in the room or at the hotel on what time meals were served and location - and no literature on amentities, or local activities / other hotels etc guests might like to visit. Poorly stocked minibar.
Luxury, Romantic, Beautiful Hotel. Conveniently 10 minutes (taxi 10€ each way) from Marrakech's Medina. The private pool is a must have, amazing experience, make the effort :-)
stunning design, everything about the place has character. Very relaxing setting with an excellent restaurant