Overview

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Merchant Hotel

55 Jl Penang, George Town (Penang) 10000, Malaysia
+60 4263 2828

£27+

Overall guest ratings

8.0/10 Good
Based on 1,713 reviews

Review highlights

  • 8.8
  • 8.8
  • 5.0
  • 3.3

Good to know

  • Clean rooms
  • Comfortable beds

Nearby

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    About

    When you stay at Merchant Hotel, you'll be within a 15-minute walk of Camera Museum and Pinang Peranakan Mansion. Guests can visit the fitness center for a workout, and freebies like WiFi and self parking are added perks. There's a terrace, and rooms offer free minibar items and LCD TVs.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Gift shop
    • Room service
    • Bicycle hire
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.0 Good
    Based on 1,713 reviews
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      10.0 "100% were happy with the shuttle service."
      7.0 "Hotel security was great, thought 70%."
    • 8.8 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.5 "Easily accessible by car, said 75%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      9.5 "95% liked the proximity to shopping."
    • 7.0 "Nice rooms."
      5.4 "Cleanliness of the bathroom was average, said 54%."
    • 5.0 "Breakfast is mediocre."
    • 3.3 "Internet is poor."
    • 2.0 "Disappointing wellness & sports facilities."
      1.4 "86% didn't like the fitness area."

    Overall rating

    8.1 Excellent
    Based on 890 reviews
    • 8.9 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 7.2 "Nice rooms."
      7.2 "72% said rooms were clean."
      8.2 "82% said the beds were comfortable."
      8.5 "85% thought rooms were spacious."
      9.3 "93% thought the view was good."
      9.6 "96% loved the minibar."
      7.2 "72% appreciated the modern rooms."
    • 4.4 "Breakfast is below average."
    • 3.6 "Internet is poor."
    • 2.3 "Disappointing wellness & sports facilities."
      1.9 "81% didn't like the fitness area."

    Overall rating

    8.0 Good
    Based on 411 reviews
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.5 "Location is great."
    • 6.7 "Rooms are ok."
      5.4 "Cleanliness of the bathroom was average, said 54%."
    • 4.6 "Breakfast is below average."
    • 3.5 "Internet is poor."

    Overall rating

    7.5 Good
    Based on 85 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.0 "Terrific location."
    • 7.5 "High comfort."
      8.9 "89% thought rooms were spacious."
    • 7.3 "Nice rooms."
      7.4 "74% said rooms were clean."
      8.9 "89% thought rooms were spacious."
    • 4.7 "Breakfast is below average."

    Overall rating

    8.1 Excellent
    Based on 325 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
    • 8.8 "Location is great."
      7.8 "Easily accessible by car, said 78%."
    • 7.6 "High comfort."
      8.9 "89% thought rooms were spacious."
      8.4 "84% said the beds were comfortable."
    • 7.1 "Nice rooms."
      7.2 "72% said rooms were clean."
      8.9 "89% thought rooms were spacious."
      8.4 "84% said the beds were comfortable."
    • 5.1 "Breakfast is mediocre."
    • 3.2 "Disappointing internet connection."
      3.1 "69% said the wifi quality was bad."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Clean rooms"
    "Comfortable beds"
    data provided by TrustYou

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