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Position of hotel. SErvice of the hotel.
The design of the Hotel as well as the facilities offered are of great asset for the customer. Moreover, the staff is very helpful and kind and accommodate all your requests. Overall, the Hotel managed to create a distinguished atmosphere and thus it is recommended for all those who seek a priviliged treatment in a great location with remarkable facilities. N/A
Location and the views are gorgeous. Fitness and spa area big, adequately fitted out, although its location at the west wing of the hotel makes visiting from the east wing somewhat too long. Breakfast hall is definitely too so small for this hotel that us and lot of other people had to wait to be seated at the table.
location, garden and pool area, extremly attentive staff the Ambassadeurs bar did not meet the otherwise high level of the hotel: cocktails were really poor
Staff was great, in particular, Malike. Can't wait to go back.
I liked the Location and the professional staff they have and for sure the outdoor pool. The room was on the seventh floor and I thought to see the sea I should get a room on the ninth floor at least.
Rooms were gorgeous, staff was extremely courteous and helpful. All the facilities were a "10" in luxury Food/Beverage prices were obscene. $65 lire for breakfast (that's about $50+ US) . A coke in the bar was $13 lire ($10)
Great hotel in a very good location. It is situated in the European side of Istanbul, so its less crowdy and noisy compared to the old city of Istanbul in the east side. The fitness center is one of the best i have ever been to. It has everything you can imagine. And all is for free (except the massages). We had to pay 20 euro / day for internet. Based on Turkey prices it is very expensive. And i think that such a great hotel should provide internet for free to its customers.
it is comfortable and well maintained hotel with beautiful views and convenience to stores and restaurants in Nisantasi a light breakfast e.g. coffee and rolls should be included so that one does not have to feel compelled to spend the 35 euros if all one needs is a light morning snack
Staff friendly , concierge service giving good guidance ,room service excellent , reception very good .i would love to visit it again. Breakfast can be better
Every thing about this hotel was perfect; service, design, cleanness, amenities ( indoor and outdoor swimming pools,gym,steam room) the room is perfect with amazing views. Professional and very friendly stuff. Thank you!! Mrs Bagum at the reception. None
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
One of the best None
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
It's Location. Air Conditions.
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
our room view
-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
The location. Its located in downtown Istanbul. Hat disappeared from the room. Took over an hour and a half to do check in. They tried to include a breakfast package that I never hired.
The staff. They help you with any kind of problems or questions that you may have.
location rooms are need to be renovation
Staff was not very welcoming at arrival
twice bloked money from my kredit card for room
the location is brilliant The bed and pillow were very uncomfortable. It was impossible to sleep especially on the side that faces the square because it was too noisy. Windows were not thick enough. I was charged immediately after I made my reservation, contrary to the rules.
Upgrading my room to better one Nothing
twice blocked money from my kredit card for room
a/c staff dont clean everyday
Nothing Yes, the Hotel cannot be a 5 Starts Hotel, im referring back to the Rooom set up itself, (the carper, the bed, the TV, the size fo teh room, the Bathroom...) all were way below expectation.
helpful staff, well located if one is interested in this district rather than staying in touisty sultanamhet bathrooms need up dating! no english movie channel, need kettle and tea and coffee facilities in the rooms
We liked the closeness to the centre of Istanbul Old televisions in use. I stayed at Holiday Inn for my first night. Accommodation far superior.
comfort and quiet of my room Breakfast too expensive for those who eat lightly.
Very nice hotel, great view for the fireworks, very friendly staff, convenient for the conference center located just beside
The size of the room. The view and the pool The hotel is old needs renovation
10mins walk to Taksim square, good facilities, quite and classy Some staff were not as welcoming or friendly as you would expect in a 5 star hotel
Room Service was excellent and the location is perfect
The booking was not known to the hotel staff.
Best Location, very near from Taksim Street , vary nice rooms and all the staff speak good english. Simply i had very good time. i can not remember any thin bad about Hilton istanbul.
the sea view was perfect also the restaurants was very much clean and beatiful I did not like the room , they gave me garden room in the mezzaneen floor ,the last thing I was expecting to stay in mezzaneen floor at hilton , it was very deficult to change the room , that is why I advise every body likes to have sea veiw to ask that before reach to the hotel , also there were no hot water in the bath room and air conditioning was not working propeply
Hotel staff were very friendly Food from room service was very bad.Did not taste fresh at all. wi fi should be free.
The spacious lobby The grand breakfast the large lounges and meeting rooms the large gardens the hotel entrance Some floors designated as Non-Smoking, but we could smell smoke
Location is unbeatable . Rooms are beautiful ; spacious, modern, and clean. This is practically a brand new hotel. Staff is very helpful. Breakfast is recommended ,Location is unbeatable . Rooms are beautiful ; spacious, modern, and clean. This is practically a brand new hotel. Staff is very helpful. Breakfast is recomm Rooms can be a little noisy because of location and the way our rooms was right by the elevator but nothing to really worry about.
Location was fantastic. Hotel was clean and well-maintained. View of the sites was excellent on the front side of the building. View on the back side of the building awful.
The staff was incredible, and went above and beyond to make my stay enjoyable. Beautiful rooms and views and perfect location. My only complaint was that there is no deadbolt lock on the inside of the room. Otherwise, everything was perfect.
location is the best.
The Scenery From My Room and From the Summit Bar @ 14th Floor 1- Food was not good. 2- It is far from the sites you need to visit in Istanbul
Breakfast buffet was the same for 5 days .. Location is not near Taksim square (you need a taxi for tl 12)
Luxury hotel, great service, superb location, excellent breakfast buffet
Luxury hotel, great location, greatest view on the Bosphorus. I got a great deal moneywise as well.
Good location close to city, quiet environment, bosphorus view in some rooms No free wifi and extremely high charges to have access, rooms needs refurb to compete in the five star class
The view from Top Bar Roof Terrace No transfer to and from airport. No breakfast included in price
Not on the expected level
good facilities, although indoor pool was closed for renovations. View from bar on 14th floor is spectacular, although so are the prices at +-E10 for a local beer. Staff throughout the hotel were super. Location is too far out from the centre. None of the mains attractions are within walking distance apart from the ferry terminals.Restauraunt prices and poolside prices are verty expensive.
nice hotel the smell of the hall and the reception area and the monet resturant when they serve the beakfast it smells like kitchen and when you get out trhe smell is still in your clothes!!
It was an amazing stay. Superb attention to detail, breakfast was amazing.
Staff very helpfull Everything perfect
The location, roof top terrace has stunning views, excellent music and friendly staff. Breakfast had a fantastic choice of foods. All staff were very helpful. Meze resturant food should be more rustic and more like a traditional Meze, though the food was tasty. I thought wine was a little expensive, or have a more varied price list.
Location, decoration and friendly staff Just the price is rather high comparing to the same kind of hotels with the same facilities
It is a quite place. The hotel did not have available any disinfectant that I needed for a small size wound, I asked for a farmacy service but they were unable to provide it. A friend of mine left at the reception a button belonging to my jacket providing my name and asking to deliver it to me. The staff never informed me neither delivered it to my room, besides when I asked a few times where was my button they claimed that it was never given to them. Clearly they did not care and threw it away. I consider all this an extremely poor behavior particularly in an hotel that claims 5 stars.
Nice hotel with beautiful view on Bosfurus South Bridge at breakfast. Clean and confortable rooms. Hotel services are not at level of this 5 stars hotel. Not all staff speaks English and one that loundry service "forgot" to pick up laundry bag.
It was my 3rd stay at Point Barbaros. no doubt - my favourite hotel in Istanbul which I visit 7-8 times a year. Everything was just perfect as usual from the very first minute till the last one. We were very sorry to leave.
The hotel met my highest expectations for comfort, luxury and personal service. It was a little out of the way and very pricey, but worth it as a business class hotel. The main breakfast room on the 18th floor was crowded and service was slow. However, the VIP breakfast room (with fewer options) on the 11th floor was almost empty and service was great.
Awesome and enjoyable stay for 3 days. The best 5 star hotel and got it at a great price too. Fantastic pool and spa, Buffet was excellent and fit for a king, oh I mean Sultan. Hotel close to airport. Concierge so helpful. Willl stay again. Super!!! They accidently charged my card for no show but they took it off and fixed it right away. No other complaints. Oh another good thing they have is multiple phone chargers in every room.
Property, Customer service and amazing beds and pillows A little bit too far from main tourists attractions
Cleaness decoration The staff are not educated to deal with the good maner
Breakfast was great, but thats about the only good thing i can say. Wifi was way too unstable. Had to visit the common room in front of the elevator to get connected. Smoking from next room was passed onto our room making our stay painful. Staff didn't even ask whether we were smokers or not
Hotel in very nice place - middle of the city, metrobus (speed city bus) in 100 meter to hotel. Professional staff.
Free wireless internet and breakfast. The glass wall in the shower room was too small. I had to scoot myself on the shower side, or else the bathroom would be all wet.
Rooms are ok I had to change my room because the bathroom was full of water after a single bath, they made me wait for a long time like that
The room was good and clean and well appointed. Spa was brilliant. Breakfast very good.overall a very good stay. The roof bar was shut renovations and the oher bar seemed to lack choice. But minor point as otherwise excellent stay.
good breakfast poor sanitation of the pool
close to the business district prices, and staff attitudes
good breakfast only. Old hotel, old furniture, rooms not clean well, you can find better hotels with the same rate.
Our room was definitelly looking "tired",maybe some rooms have been refurbished and we were unlucky.