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Location was fantastic. Hotel was clean and well-maintained. View of the sites was excellent on the front side of the building. View on the back side of the building awful.
Location is unbeatable . Rooms are beautiful ; spacious, modern, and clean. This is practically a brand new hotel. Staff is very helpful. Breakfast is recommended ,Location is unbeatable . Rooms are beautiful ; spacious, modern, and clean. This is practically a brand new hotel. Staff is very helpful. Breakfast is recomm Rooms can be a little noisy because of location and the way our rooms was right by the elevator but nothing to really worry about.
location is the best.
The staff was incredible, and went above and beyond to make my stay enjoyable. Beautiful rooms and views and perfect location. My only complaint was that there is no deadbolt lock on the inside of the room. Otherwise, everything was perfect.
Every thing about this hotel was perfect; service, design, cleanness, amenities ( indoor and outdoor swimming pools,gym,steam room) the room is perfect with amazing views. Professional and very friendly stuff. Thank you!! Mrs Bagum at the reception. None
Staff friendly , concierge service giving good guidance ,room service excellent , reception very good .i would love to visit it again. Breakfast can be better
The design of the Hotel as well as the facilities offered are of great asset for the customer. Moreover, the staff is very helpful and kind and accommodate all your requests. Overall, the Hotel managed to create a distinguished atmosphere and thus it is recommended for all those who seek a priviliged treatment in a great location with remarkable facilities. N/A
Staff was great, in particular, Malike. Can't wait to go back.
Location and the views are gorgeous. Fitness and spa area big, adequately fitted out, although its location at the west wing of the hotel makes visiting from the east wing somewhat too long. Breakfast hall is definitely too so small for this hotel that us and lot of other people had to wait to be seated at the table.
location, garden and pool area, extremly attentive staff the Ambassadeurs bar did not meet the otherwise high level of the hotel: cocktails were really poor
Great hotel in a very good location. It is situated in the European side of Istanbul, so its less crowdy and noisy compared to the old city of Istanbul in the east side. The fitness center is one of the best i have ever been to. It has everything you can imagine. And all is for free (except the massages). We had to pay 20 euro / day for internet. Based on Turkey prices it is very expensive. And i think that such a great hotel should provide internet for free to its customers.
Position of hotel. SErvice of the hotel.
I liked the Location and the professional staff they have and for sure the outdoor pool. The room was on the seventh floor and I thought to see the sea I should get a room on the ninth floor at least.
it is comfortable and well maintained hotel with beautiful views and convenience to stores and restaurants in Nisantasi a light breakfast e.g. coffee and rolls should be included so that one does not have to feel compelled to spend the 35 euros if all one needs is a light morning snack
Rooms were gorgeous, staff was extremely courteous and helpful. All the facilities were a "10" in luxury Food/Beverage prices were obscene. $65 lire for breakfast (that's about $50+ US) . A coke in the bar was $13 lire ($10)
Property, Customer service and amazing beds and pillows A little bit too far from main tourists attractions
Cleaness decoration The staff are not educated to deal with the good maner
Awesome and enjoyable stay for 3 days. The best 5 star hotel and got it at a great price too. Fantastic pool and spa, Buffet was excellent and fit for a king, oh I mean Sultan. Hotel close to airport. Concierge so helpful. Willl stay again. Super!!! They accidently charged my card for no show but they took it off and fixed it right away. No other complaints. Oh another good thing they have is multiple phone chargers in every room.
-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
It's Location. Air Conditions.
our room view
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
One of the best None
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
a/c staff dont clean everyday
The location. Its located in downtown Istanbul. Hat disappeared from the room. Took over an hour and a half to do check in. They tried to include a breakfast package that I never hired.
The staff. They help you with any kind of problems or questions that you may have.
helpful staff, well located if one is interested in this district rather than staying in touisty sultanamhet bathrooms need up dating! no english movie channel, need kettle and tea and coffee facilities in the rooms
Nothing Yes, the Hotel cannot be a 5 Starts Hotel, im referring back to the Rooom set up itself, (the carper, the bed, the TV, the size fo teh room, the Bathroom...) all were way below expectation.
the location is brilliant The bed and pillow were very uncomfortable. It was impossible to sleep especially on the side that faces the square because it was too noisy. Windows were not thick enough. I was charged immediately after I made my reservation, contrary to the rules.
Staff was not very welcoming at arrival
twice bloked money from my kredit card for room
Upgrading my room to better one Nothing
location rooms are need to be renovation
twice blocked money from my kredit card for room
The booking was not known to the hotel staff.
The size of the room. The view and the pool The hotel is old needs renovation
Hotel staff were very friendly Food from room service was very bad.Did not taste fresh at all. wi fi should be free.
Best Location, very near from Taksim Street , vary nice rooms and all the staff speak good english. Simply i had very good time. i can not remember any thin bad about Hilton istanbul.
Very nice hotel, great view for the fireworks, very friendly staff, convenient for the conference center located just beside
Room Service was excellent and the location is perfect
The spacious lobby The grand breakfast the large lounges and meeting rooms the large gardens the hotel entrance Some floors designated as Non-Smoking, but we could smell smoke
the sea view was perfect also the restaurants was very much clean and beatiful I did not like the room , they gave me garden room in the mezzaneen floor ,the last thing I was expecting to stay in mezzaneen floor at hilton , it was very deficult to change the room , that is why I advise every body likes to have sea veiw to ask that before reach to the hotel , also there were no hot water in the bath room and air conditioning was not working propeply
We liked the closeness to the centre of Istanbul Old televisions in use. I stayed at Holiday Inn for my first night. Accommodation far superior.
10mins walk to Taksim square, good facilities, quite and classy Some staff were not as welcoming or friendly as you would expect in a 5 star hotel
comfort and quiet of my room Breakfast too expensive for those who eat lightly.
the staff are too friendly, you feel comfortable from the first minute you arrive everything is fine
Awesome stay ! Breakfast was really good with a wonderful view. Thank you especially to Tolga and Seda
Every thing is good
clean room - not very helpfull staff - in the health center they tried to make us paye more than the real price
the service was bad..
The location was very good: walking distance from Blue Mosque, Haghia Sofia, from The Bosforus Cruises. The hotel is very comfortable, rooms are spacious, I was disappointed with the pool, I was expecting a bigger pool, more sumptuous. It doesn t match with the rest of the hotel
I like the location and the view from breakfast room
comfort and cleanlines of the rooms
Good location. Nice breakfast. Large room.
the position is the best!you are in the best place to see Istanbul. The building is great, it is a real Ottoman Palace. Our room was great, we book for a standard room but they gave us a suite!...great!
Location, servis Conndition not good
the hotel was clean and the staff very nice. The bathroom was so small I never seen before. Rooms are also very small.
Very clean, well run hotel. Enjoyed our week long stay. This hotel is located within walking distance of the grand bazaar. But with a tram station a block away all the main attractions are just a few minutes away. Pay the 4 lira which is about a $1.25 right now get on the tram and explore the city. Also the Metro train is just a few blocks away as well. Get the breakfast buffet very nice selection and the food is very good. Remember to do the conversion on the price $55 lira is reasonable in U.S. Dollars and a steal in Euros. no cons that I can think of
Location to old city and sites When we checked in we were told a room was not yet ready as it was still being cleaned but the couple who traveled with us and checked in right after us got a room immediately which happened to be an upgrade from our room --for which we both paid the same price---which we were told would be ready by 1:45. At 2:15 p.m. it was not ready and we waited another 25 minutes to be given a room inferior to the ones our traveling companions got. We wondered why we did not get a room immediately?
Warm and comfortable atmosphere; competent staff; ideal location
Staff at the reception were friendly and offered exceptional service.special mention to behadur,and the manager. Excellent location .we will definitely stay once again
Hotel is in the center of old city.
Some of the interior decoration Staff with attitude....air condition not fully functional... Trying to save energy bill on the comfort of guests... Room sizes ??? Old building not well insulated ...
Location, Staff, Room cleaniness, nice room they gave me looks like a studio rather than a room. Slow internet, Breakfast fair choices compared to 5 star hotel.
The location is perfect to get everywhere (close to grand bazar, university and at just 3 tram stop from blu musque, santa sofia and topkapi palace) the hotel is very nice and the staff is very polite.The wellness center is free and open until 10 p.m
Very small rooms
it is nice the staff make some mistake in my bill
Basically a 4 star level of service with Staff training needed in the Housekeeping Dept and with Restaurant service Staff. - Overall a satisfactory experience Pillows are of poor quality and no extra pillows in rooms, Not enough towels and no where to hang your damp towel.\Poor bedside reading light
This hotel is a very good choice. Tha hotel staff is very helpful and nice, rooms are big, clean and comfortable. The breakfast is very tasty and abundant. The hotel is only five minutes walk from the main attarctions of Istanbul (Topkapi, Aya Sofia, Galata Bridge), so I can recommend to everybody to choose this hotel. You won't be disappointed. And last but not least the hotel has a very good transfer service from/to the airport.
the staff was really nice, professional and efficient. Although the facilities are a bit rundown, the hotel is clean...towels and sheets smelled good. Harum at the front desk, made sure everything is in order and that we had nothing to complain about. Keep up the good work! The bathroom is quite dilapidated.
The staff were courteous and extremely helpful. The hotel was in an ideal location for walking or getting the tram to all the tourist sites and had the added bonus of a swimming pool and sauna to use after a day of exciting sightseeing and shopping Loved it all.
Hotel Sapphire was nicely situated in the sightseeing area of Istanbul. The hotel was lovely, the staff were extremely courteous and helpful, the breakfast buffet was a great start to the day. The tram is very near by, so it's easy to get around the city. The only downside is some of the nightlife spots are best served with a tram ride, and the tram stops running at midnight.
Everyone on the staff was very friendly, accomodating and efficient. They all spoke excellent English and none made us feel uncomfortable about not being able to speak Turkish. The hotel was clean and modern. The location of the hotel to tourist sites couldn't be beat. I loved everything!
Location and friendly staff. Good value for the money. Room for breakfast a bit small but breakfast itself okay. My only recommendation is to label the different food items.
the staff at the hotel were very hospitable and took care of all our needs from baby food to transport, they were fantastic!
Everything......particularly wonderful staff who went out of their way to help in everything- they stayed up waiting for us when we arrived at 3am, then they went to enormous lengths to get the hire car we wanted and had the car delivered to the hotel. Not only the service but they spoke impeccable English and very courteous in every way. Nothing
location. close to touristic sites. nice 3 start decor. pillows were too high.
The room was very clean and the staff of the hotel is perfect. Moroever the location was also good and the price was fare. Despite the fact that the Hotel is located in the centre of Istnabul it was very quite in the room.. No complaints, everything was perfect