Overview

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Hotel Terminus am Hauptbahnhof

Steindamm 5, 20099 Hamburg, Hamburg, Germany
+49 40 280 3144

£34+

Overall guest ratings

7.8/10 Good
Based on 1,960 reviews

Review highlights

  • 9.7
  • 9.0
  • 8.9
  • 5.8

Good to know

  • Great reception
  • Train station is close
  • Friendly service

Nearby

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    About

    When you stay at Hotel Terminus, you'll be within a 15-minute walk of Hamburger Kunsthalle and Moenckebergstrasse. Free perks include buffet breakfast and WiFi. Rooms offer flat-screen TVs, room service, and premium bedding.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Internet
    • Room service
    • Skiing (downhill)
    • No smoking
    • Express check out
    • 24 Hour Front Desk
    • Ski storage
    • Designated smoking area
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Restaurant
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 1,960 reviews
    • 9.7 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.7 "97% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      9.3 "Housekeeping was great, according to 93%."
    • 9.0 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 8.9 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 8.6 "Good value."
      10.0 "100% thought it was a great value."
      10.0 "100% were happy with the price of the breakfast."
    • 6.8 "Internet is average."
      5.7 "57% thought the wifi quality was ok."
    • 5.8 "Rooms are ok."
      5.3 "For only 53%, the bathroom was ok."
      6.7 "Beds were acceptable for 67%."
      5.1 "For 51%, maintenance was acceptable."
      6.8 "Only 68% said the rooms were modern."
      5.0 "Only 50% thought the furniture was functional."
      6.0 "Only 60% thought the shower was ok."
      5.5 "For only 55%, the tv was ok."
    • 2.3 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
      0.4 "For 96%, the lobby entrance was sub-standard."
      2.2 "78% found the grounds unpleasant."
      3.8 "62% were unhappy with the handicap accessible facilities."
      2.5 "75% thought the facilities needed updating."
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    Overall rating

    7.8 Good
    Based on 666 reviews
    • 9.9 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.7 "97% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 9.0 "Excellent breakfast."
    • 8.9 "Location is great."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.5 "Good value."
    • 7.2 "Internet works."
    • 6.1 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      5.2 "For only 52%, the bathroom was ok."
    • 4.3 "Disappointing food."
    • 1.8 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
    View all review categories

    Overall rating

    7.9 Good
    Based on 333 reviews
    • 9.5 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.7 "97% said the reception staff was great."
    • 8.7 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 8.6 "Breakfast is good."
    • 8.6 "Good value."
    • 6.6 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
    • 5.7 "Rooms are ok."
      5.3 "For only 53%, the bathroom was ok."
      6.3 "Beds were acceptable for 63%."
      5.2 "For 52%, maintenance was acceptable."
    • 2.0 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      2.6 "74% found the grounds unpleasant."
      0.6 "94% complained about the elevator."
    View all review categories

    Overall rating

    7.5 Good
    Based on 117 reviews
    • 9.8 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.8 "98% said the reception staff was great."
    • 8.9 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
    • 8.8 "Breakfast is good."
    • 8.6 "Good value."
    • 7.8 "Good cleanliness."
      8.5 "85% said rooms were clean."
    • 5.9 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      5.7 "For 57%, maintenance was acceptable."
    • 2.0 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
    View all review categories

    Overall rating

    7.7 Good
    Based on 842 reviews
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.7 "97% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 9.3 "Excellent breakfast."
    • 9.0 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
    • 8.5 "Good value."
    • 6.8 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 5.4 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
      6.7 "Only 67% said the rooms were modern."
      5.8 "Only 58% thought the shower was ok."
    • 2.8 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      0.6 "For 94%, the lobby entrance was sub-standard."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great reception"
    "Train station is close"
    "Friendly service"
    data provided by TrustYou

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