Orlando Hotels

The Hotel was amazing and a great location downtown. We stayed to go watch the Cavs Vs Magic and it was walking distance.

They put a $200.00 hold on your credit card which was my debit card that I wasn't aware of until it was gone. Also parking is $25.00 a day and its valet so $5.00 here and $5.00 there.

Loved the decor in the lobby and lounge. The bed was exceptionally comfortable.

Overnight valet parking was pretty expensive and there were no self-park options.

Washer and dryer in the room.

Pricing is a scam, they make you pay for everything including housekeeping fees and resort fees.

The amenities were more than sufficient.

Rooms could have been cleaner.

Location Quality

The room has a sleep number bed, overall was very clean, service was great.

It had all the right features like Fridge, Microwave, shuttle to parks etc.

Very Dated property. Sheets were very old. Bath tubs was cracked. Shuttle to universal parks was very limited.

Reasonable Price. Great location. Comfort, Cleanliness, Above Expected Level of Service, Pool and Pool Side Equipment Was In Good Condition.

Can't think of a single thing.

Staff was VERY slow to help when we arrived and twice when I sent down to the dsk to ask questions. At check in we waited about 10 minutes with one person in line and only one person behind the counter working while there were 3 others behind the counter

The facilities was like a 2 star hotel. They did not even put new soap everyday. They charge you $10 for the water in the room!!!

Allows pets! Very clean! The location is wonderful cause it is right next to Universal!

The grassy area for pets was too small. No trash cans near back exit door. Strong odor of the cleanliness.

Tonya, Antavia and Junior

Upon check-in on our first day we came across 3 issues. The iron did not work correctly to the point that I thought it was a sprinkler. The toilet had a leak from the tank and is slowly causing water damage to your floor (Room # 633), the tank was repaired by some sort of silly-snott looking substance, and the slow leak was traversing down the silly-snott onto the floor. The shower curtain rod is not securely attached to the wall. After expressing our concerns to the front desk (Geraldo) suggested moving us to another room (636). After being at a conference for 9 hours and then returning after dinner, we attempted to move our belongings from 633 to 636. We tried to get our things from 633 and the door key would not work. We went back to the front desk 3 times. I do not know how we held our cool! Plus we also had to move things by our selves. I would like to thank Tonya and Antavia for there true understanding of our situation. M. Gonzalez Jr. came through with arranging for our airport transportation! We were totally disappointed with our stay and I am asking you, "What you can do to assure that we will book our next stay with Best Western?!

Nice overall, great location right outside Universal main gate, awesome staff

Towels messed up when I got there and duvet was missing from bed. That being said, the staff treated me great and even gave a discount bec of the bed/towel issue so I really can't complain there

Extremely convenient to Universal. Very nice and accommodating staff.

Carpet was so dirty that I could not walk barefoot and the phone was filthy

It needs More variety of food for breakfast

The price. The location and the environment (look of the hotel)

Breakfast did not include eggs and pancakes at all even staying in the suite rooms. Terrible! I paid more for the suite and got the same breakfast of standard rooms, because I was directed by the receptionist to that location. I never got the full amount of towels I requested for all the guests I had to call several times to get coffee refills and towels. They frequently forgot the rugs for the restrooms as well. And the staff treatment at the reception was terrible, cold and uninterested on the guests needs. I was best treated by the people who worked as custodians than the receptionists.

Very comfortable for the price. Separate shower and toilet rooms made very useful for our large group. Breakfast was delicious, great for recovering from an all day music festival. Would stay again for EDC next year!

No available smoking rooms.

Loved the fact that the shower was in a seperate room from the toliet. The breakfast was great. The staff was super wonderful - extremely helpful with directions and suggestions.

I absolutely loved everything about it! The room was spacious, the bed was comfortable, the bath tub was big. The spa was wonderful, the food was delicious. It was just amazing! Wish it was for more than 1 night!

The hotel has all the amenities one could possibly need. Perfect location for your conference and ok for a family.

Had a situation that needed discretion from the staff but unfortunately non was used and it could have been a disastrous situation.

Everything.

Nothing.

I got what I paid for... not Best Western.....more like Worst Western. .

Linens. Iron and board smell of water. Lounge...Internet down and slow..

It was closed to the parks and other attractions

The bedroom had a horrible smell, the bed was awful, mattress was cover with plastic and was not a good mattress. Besides booking on Kayak.com, they made me pay another $7.00 at the hotel for registration fees (never heard of that one before)- If you are looking for a place to sleep and get out first things AM? this is your place.. if you have kids? do not take them here. If you hate the smelly places? Do not go here.

Appropriate for what I needed. Somewhere to lay my head after 12 hours of work.

Tv in bedroom did not work well, and room was tough to keep cool.

The hospitality suite was nicely accommodating.

Evidently, I had to forfeit the kingsize suite for a set of double beds to be adjacent to the hospitality suite. However. In the hotel's defense the upgrade was not made until arrival, and it was a Sat.

WORSE HOTEL EVER!!! DO NOT RENT HERE. WE HAD RENTED 2 BEDROOMS PAID INFULL, WE GET THERE AT 11 PM DIDNT GET THE BEDROOM TILL 2 AM BECAUSE THEY DIDNT SAVE THE OTHER ROOM. AFTER GETTING THE ROOM THEY NEEDED MY CREDIT CARD TO PUT ON HOLD AND THEY CHARGED ME $180, WHEN I GO BACK TO ASK WHY THEY CHARGED THEY SAID THEY NEVER CHARGED ME ANYTHING. I FINALLY GOT MY MONEY BACK AFTER 2 WEEKS WHEN I COULD HAVE USED THAT MONEY FOR MY VACATION!!!! THIS HOTEL WAS DIRTY AND EVEYTHING BROKEN. THEY COULDNT EVEN GET SOMEONE TO FIX OUR TV TILL NEXT MORNING!!!

Nothing

Everything was horrible

Leaving!

Don't Stay! Not much class just a dirty standard room you can get just about anywhere for much less and still be around Disney property. Oh and the beds are a joke... Worst Mattress Award. Over priced parking and was told that is a major hike to self parking (which is $10 less) but it is in fact about 5 minutes to the front doors. If you are hoping to stay in class you might want to consider the Hilton that is attached for a better stay (I was they last year). I would rate Waldorf Astoria a standard 3 Star Hotel.