very clean, nice hotel. staff was excellent. breakfast was very good. paying for parking, further from city center than anticipated
complaisant staff Restaurant services - long waiting time.
Close to the motorway, ideal for bussines outside Cologne.
the good restaurant the pellows in the bed are too soft ( no support )
the bar n/a
All round great after the places i'd been beforehand! Language barriers but this is to he expected of course
The hotel was convenient for the tram into cologne and to the exhibition centre. breakfast was very good and the staff were very helpful and efficient.the room was very large and clean with a very large bed.we will book this hotel again when visiting cologne. It was a little conjested at early breakfast due to business conferences even though the staff were very efficient.
evetrything was OK
The room That the bed linen and towels where not changed during my entire stay.
Professional and helpful staff
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Nice Location. Near Cologne Dom.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
The hotel room was lovely and comfortable and the staff were very helpful
Room was clean and modern. Bathroom door did not close.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
the view of the hotel was really good.
Wonderful attentive staff without being intrusive. Perfect location for sight seeing/shopping. Excellent outdoor informal riverside restaurant - open when the weather is clement. Superb spa. Classy breakfast. Nothing to criticise. Regrettably the normal room rate will be beyond the budgets of most people though.
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
Staff very friendly and accommodating, good location
The attendance by the reception staff was excellent
location so good and staff so helpful very expensive though nothing
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Excellent in all aspects. Hotel staff very committed No chance to open the window in most rooms
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
swimming i could not exitthe hotel on my rollerblades :-)
The Service at the hotel was very very good. Spa, Pool etc.:)
Location and atmosphere Smoking everywhere!
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
The general feeling of the hotel trying to find places to eat as clearly sign posted
that the breakfast is not included
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Staff at Reception very helpful
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
location and service the breakfast buffet could be improved
Far from city center
The fruit dish was a awesome addition to the room. not having a room service menu
Location is good and easy access to the city center Hotel is nice but staff cannot explain us the choices of tramway tickets (ex. should I buy short distance tocket or normal ticket and etc...) I have asked for extra bed for my kid via emails, the request had been granted as well. But the reception doesn't know and the room we had is without extra bed. Internal communication link should be improved. No room service menu available in the room although there is only limited choices and I have to go downstairs to the bar to get the menu.
Friendly staff, convenience ro cologne. Very well maintained. Good dining. Everything was to my satisfaction.
Everything is as expected, no reason for complaints whatsoever.
We enjoyed the whole experience
it is abusiness hotel , it is not adequate for tourists ,hotel facilities are modest.
We were given help with finding our way to the city centre and allowed to keep our car in the car park after we booked out. We hadn't realised there was not a restaurant.
Convenient location, clean rooms, efficient staff, nice bar -great hotel in general. Recommended.
Clean and recent looking hotel Our first night we had only german TV channels. The second night we had sattelite, but very limited. No dutch channel. Too bad..... Rather expensive breakfast. The Beds are too soft.
free parking in front of the hotel, friendly staff noisy rooms
The atmosphere and the design of the hotel are excellent. I left my luggage in the morning, there was some confusion when I came to collect them... However they were retrieved eventually.
Clean functional rooms Location in industrial area with no facilities
Although the hotel was very comfortable,the staff made my stay memorable.Well done! My only (small) comment,is that there were no facilities in my room to make coffee in the morning.However,by asking at reception,a very good cup of coffee was supplied.Thankyou!
Neatness and friendlyness. Not applicable.
Helpful and accommodating staff. Second bed in suite could have been bigger
Restaurant was very good with excellent service Room was too hot and air-conditioning not powerful enough to cool.
I liked that it was close to the train station. You could walk to it. The WIFI was terrible, kept shutting off, room service never came, breakfast in the room was never served, the hot water was broken for 1 day, and when fixed only lasted 5 minutes. Need I say more.
Close to station. It would still be worthwhile the hotel offering a minibus service to the station as sometimes the luggage can be too much of a struggle. Otherwise the hotel was a good experience. Nothing
Confort and good access by train the city and Fairgrounds
The breakfast buffet is excellent. All the other services are average
The staff were friendly and helpful. The quality of the dinner in the restaurant was good as was the service. My room was cold and the heating was not adjustable. The common areas of this hotel are very dark and don't look very clean.
Good location for a business trip Very noisy due to the closeness to the highway
Room and breakfast
Friendly staff. No PC in lobby.
It is located near the train station and city center.
The Restaurant Leo's it's not bad, there's a market centernear the hotel. It's dirty, the staff is scant, the elevators are slow, the rooms are old, the service room is inadequate, the room's window it's incredibly dirty.. what else? Stay away from this place.
Parking, although limited, was free. The staff was very helpful and courteous. Room was clean and quiet. Food in the restaurant was excellent! Stayed at an auxiliary building a half a block away. The auxiliary building had no restaurant/cafe facilities and the hotel would not provide room service to the auxiliary building from the main building (and it was cold and rainy outside making it inconvenient to walk to the main building to eat.
Proximity to the centre of Koln Lack of individual room air conditioning
Good location, close to zoo and the river; walk to the Dom in 10 or 15 minutes. I was in the smallest room, and everything quite small, including the bed. The internet access fee (17 Euro for one day!) is outrageous.
It was available and value for money
The hotel was nice and the staff were very friendly and helpful. The location is 5-min walk to the River Rhine and about 15-min to the main square We had a double and a single room - the single room was so small, there was little room for luggage. The hotel has two buildings, we were located across the road from the main building where the car was parked - which made loading and unloading awkward.
Good location friendly staff The bar .It was lacking in atmosphere not the place i would choose to spend my time and money.
good location, nice facilities. The female reception staff were excelent, food was good (room service), room and bathroom were decent size. no tea/coffee making facilities in the room, paid extra to get them but had to then buy own milk and tea bags, and cleaners removed cups after first night. Bought a film but it cut out after ~15 mins and we couldn't re-activate it without paying again, woken up a couple of times in the morning by cleaning staff entering room to check mini bar (privacy button on door broken).
Staffs are very kind.The room is very clean and beautiful.
Exceptionally helpful staff with impeccable English. Nothing was too much trouble and responses were immediate. Very much to be recommended and excellent value. Excellent pool. There was a problem with the airconditioning in our first room and the receptionist found us an alternative, superior, room without any fuss. Breakfast was expensive for what was on offer. Room frnishings are basic - no clothes drawers or shelves in the room we were originally given.
Terrific pool and sauna. Air conditioning was non existent. No towels yesterday at pool. When I checked in I was placed in a building across the street from the main hotel in a small, suffocating room. When the air conditioning couldn't be fixed I was moved to a larger room in the main building. Obviously the Kayak reservation ensured I would get the least comfortable room.
breakfast is what I'll remember for longer time. or better saying the quality of the breakfast.
It was very clean and modern. It was spacious and the bathroom was large and had a huge bath. The breakfast had a larger variety of food than I normally expect in a German hotel and it was deliciously fresh. The staff were very friendly, honest (I dropped my gold necklace somewhere in the bedroom without noticing and it was placed on my bedside table when I returned to the room) and keen to help. Changing money willingly for trams etc. There was no restaurant other than the breakfast room. There was a really good restaurant across the road, recommended by the hotel, which served high quality food - you need to book as it gets very busy. It was 5 - 10 mins walk to the tram which took you directly into Cologne. Easy and convenient for us but perhaps difficult if you have trouble walking.
The relaxed atmosphere and the friendly staff.
The staff made us very welcome in English (all staff spoke good English). The rooms where spotless, a good size and very comfortable and peaceful. Breakfast was a fantastic continental or hot selection. The contintal breakfast included smoked salmon, various hams, cheeses, fruits, ceriels and breads, (very nice indeed). We will use this hotel again. Well done Hotel Silencium 5***** from us No we liked everything
Nice, clean and breakfast was perfeckt. Location is not so far at train, just 5 min walk. Service was excellent !!!!
Very helpful and cheerful staff, very pleasant rooms No
peacefull and clean there is no air conditioning
1. The location was perfect for us. 2. The room was a good size and comfortable. 3. The staff were friendly and very helpful. 4. The breakfasts were excellent. 1. Had to pay for wi fi.
Very friendly staff at reception desk. Nuts as side dish with the drinks. Distance from Cologne City centre.
Very quiet. Great staff. Great breakfast No. Liked everything
Accommodation very good and friendliness and helpfulness of staff excellent. Over-priced breakfast. €20.00 per person is very unreasonable and forced us to make other arrangements.
Room spacious, clean, long beds with fine sheets, comfortable also for very tall ones, nice receptionist. There are no double beds at a hotel, so you have to push two single beds together but there is still a hole between, cost of parking in small city not in a centre (20 EUR/night) and mini bar amenities (6,5 eur/1 l bottled water), internet available upon payment, being close to Autobahn and quite some sounds
Comfortable hotel, the room was very clean, nice personnel. After midnight no service (reception desk, room service, etc.) at all available per telephone; TVs in the restaurant and bar downstairs tuned on a channel with commercials and explicit images for all kinds of sex services, clubs, escorts; prices for parking and breakfast (EUR 20 each) unproportionally high.
marvellous breakfast, excellent sauna quite noise and crowds of vehicles/guests during a football match
braekfast and parking expensive no
Nice,very interesting, especialiy for the football fans.
Everything is OK. Nice hotel just in the stadium, beautyful and comfortable. Good restaurant.
I like the room size. I like the size of the entire hotel. I like the design. I like the comfort. I didn't like the additional payments-such as the beverages that were already placed in the room had to be paid for if used. Wth? I didn't like the overrated payment that had to be made to park at the hotel. This payment is surely unnecessary.
It was located to the conference place, which was in the stadium. The snacks offered where nice and enough for a late arrival. The breakfast, although it was good, was very expensive, 20 euros per person!!!
no noise, even though the highway was closed to the hotel; sports-TV in the hall, very friendly staff; attention for details (e.g. a simple toothbrush and a hot-water bag was provided by default) - for wellness, there is no swimming pool in the hotel and the fitness area is poorly equipped (few good mashines, but no dumbbells); Also, the air conditioner has not worked very well (may be modern technique which has not yet been tested)
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
promptness of service
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
Very modern and clean hotel. Located within walking distance of old town and cathedral.
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
Position is ok, rooms are large, bathroom too. Far too expensive
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
The staff were excellent, not to far from the cathedral.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
no complaints the service was first class
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
Interesting building , helpful staff WiFi connec tion not straightforward
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
nothing too expensive for such an old hotel. No free wireless internet, just T-moblie witht the option of 1 hour - 6 Eur or 30 days 29 Eur. Extra charge after the charge of the hotel for the new city tax (5%) and I only got informed when I arrived there.
Great location and very comfortable rooms!
Hotel was central,clean and staff were very helpfull The noise during the night from outside was terrible I think triple glazing required
The Location was very good once you found your bearings. I have to say i thought the room was cold maybe because of the high ceiling in our room :(
Near to the center The TV is To small for the distance of the bed
Nice room, central location, good breakfast During the weekend, the noise from the outside due to several clubs around... i know it is not the hotel fault, but if you need silence to fall asleep, look elswere...
breakfest was good got a bad room at street with a lot of noise even the hotel was empty. last day was not hot water and couldn"t take a shower. very expensive related to the service and comfort we get
In the city center the rooms were very small and noisy
The breakfast was really nice, and tha staff polite and helpfull. The hotel is a bit noisy (disco and bar next to it). On Monday morning they started cleaning up the room next to us before 9 AM and that waked us up...
Great food. Lovely Building
The ambience, the room, the pool, jacuzzi, the restaurant and the awesome and friendly staff at the hotel. Our car had problem starting and the valet was extra helpful in helping us get it started again. We felt like royalty during our stay. You gotta check it out! The price of the meals was way too expensive, and although the mini bar is available, the price of the snacks were anywhere from 3 euro and up; a imported chocolate candy bar was 5,70 euro. The breakfast was very expensive, we paid 8,50 each for a belgian waffle (not that big) and the total cost was around 40-42 euros for our breakfast and we ordered this from the ala carte menu!
Pleasant sorroundings and close to Cologne for Exhibition
Very nice with excellent staff and service.
The Hotel is very Beautefull . Rooms are very comfortable.The staff are OK. The restaurent is the best !!! Spa is very good. All the services and facilities cost very much if you compare to the rate of the room. Sometime was shocked. For exemple 28euro Breakfast!! Internet 1 hour 10 euro's.... end...
Almost everything is fine: Building, rooms, style. Staff is not professional for such level of hotel
Exterior of building is fantastic and quite luxurious looking; Vendome restaurant is fantastic albeit expensive Dated rooms and interior; shower was terrible - kept falling out of bracket; room was extremely cold and thermostat didn't do anything; hotel charges ~25 euro/night for parking which seemed absurd given its location; requested an iron and it was covered in goop which proceeded to get on my shirt
Nothing at all.... Yes. The hotel is more than...In the year 2008 they still did not make any difference between smoker and no smoker room...The rooms are small and you verry poor established. The prices are verry high and they can give you nothing for your money. You can not have a beer in the bar, they offer you the beer in 2dl glas for the price of a pint of beer...
Absolutely everything - although it was a shame that the posh restaurant was either closed or fully booked on the nights we were there. Nevertheless, the alternative bistro type restaurant was excellent. Staff perfect - even noticing and reporting to us that our car in their car park had a puncture. This necessitated an extra night's stay, which was arranged without difficulty. The weather! This was the one thing that was beyond their control.
Minibar was free of charge. After we came back from the spa the housekeeping made a hearth of the bed sheets and put roses on it. This was very romantic. At this saturday it was very busy. There were 2 weddings in the sloss. The personel said they where fully booked but after 30 min waiting they gave us a nice suite.
The decoration and feeling of the place The pool is small and not very shallow
the personal touch none
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Excellent health facility, very comfortable, and great location. No
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
breakfast was good, not far for public transport, easy to find, no issues with noise but upgraded to comfort room on arrival which may place you on different side of hotel.
It is located in a rather quiet area of the city, but with pretty easy access to subway. The sightseeing places are on the other side of the river. So if you prefer an "instant" access to those places, then this hotel might be a little out of the range. A LIDL supermarket is only within 5 min walk to the hotel, which we found very convenient.
Clean Hotel, close to major intersections, service provided by the night manager was excellent. At first, the first reception was that we can't have an extra bed for our child (she asked us to requested ahead of time in the future stay????), then we spoked to the night manager (he was a latin manager) and he was very helpful in accomodating our needs. Thanks!!!
The staff, helpful and welcoming, they did all they could to help with my children and wheelchair bound wife.
The breakfast was excellent. They care about guests' religion by mentioning the origin of the food. The reception staff can be more guest oriented.
Room was decent, full size mattress instead of 2 twins (which I've come to expect in Europe), plenty of space, good location - away from the city center so it was quiet, but not too far that it was inconvenient to go sightseeing The water temperature in the shower wasn't consisitent - it would stay where we set it, then suddenly be cold for about 20 seconds, go back to normal, then be near scalding. It didn't matter what time of the day we took a shower, we always had the same problem. The free parking is limited to about 8 spaces, so you're pretty much stuck with the paid parking. The electricity goes off when you leave the room (which is fine), but that also includes the air conditioning. Also, the trains were a little loud and ran all night, so if you slept with the windows open, you couldn't get away from them.
It was very comfortable and very reasonably priced for such a good standard hotel. Generally it had a nice atmosphere. The staff on Reception were not very friendly.
It was n rm fr us at this hotel. We got anothere hotel in the same Best Western. N
great room, great shower a little far from the city center
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
Good location to go to the Koln messe Too expensive
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
Room design, elegance, spacious, electronic shutters Nothing
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
nothing to complain, staff is exelent
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
service was excellent and the rooms were great
Staff were very friendly and very helpfull.The location was perfect. The room was fantastic and the meals were excellent. Very Happy and really cound not fault anything
Really good rooms. Fantastic price. Great breakfasts Location not most central, so need to use trams (5 min walk) or taxi to get to the center). The gym in the hotel very poorly equipped. Breakfasts in the morning served only till 10am.
Helpful staff. Very good restaurant (dinner and breakfast). Easy location to access from motorway. Easy connection via public transport to city centre. Car park available at hotel. Wireless connection worked perfectly
the perfect service
There was nothing to like about the hotel. It was no more than acceptable in general. Location was not great for tourist. There are practically no restaurants nearby and when the hotel charges 23 Euros per person just for breakfast it makes for problems. Also there is no where to park other than the hotel parking which they charge 16 Euros a day.
Excellent food, pleasant friendly staff with perfect spoken English. Really luxurious for the price.
Location and easy to access highway
Great location, not far from the centre. I recommend it especially for travelers with a car (a spacious parking).
Nothing specially mentioned I had a problem in internet connection. Two staffs were kindly answered in phone converesetaion, "Yes, I will check to solve it". However, nothing happen in next 2-3 hours. Thus I directly contacted the provider. It was really disappointed.
nice hotel with good breakfast we book the room with breakfast and internet wi-fi, hotel staff refused to gave wifi, charged 17euro per day