Would you like to save as your currency permanently or for this visit only?
braekfast and parking expensive no
It was located to the conference place, which was in the stadium. The snacks offered where nice and enough for a late arrival. The breakfast, although it was good, was very expensive, 20 euros per person!!!
I like the room size. I like the size of the entire hotel. I like the design. I like the comfort. I didn't like the additional payments-such as the beverages that were already placed in the room had to be paid for if used. Wth? I didn't like the overrated payment that had to be made to park at the hotel. This payment is surely unnecessary.
Comfortable hotel, the room was very clean, nice personnel. After midnight no service (reception desk, room service, etc.) at all available per telephone; TVs in the restaurant and bar downstairs tuned on a channel with commercials and explicit images for all kinds of sex services, clubs, escorts; prices for parking and breakfast (EUR 20 each) unproportionally high.
Everything is OK. Nice hotel just in the stadium, beautyful and comfortable. Good restaurant.
Room spacious, clean, long beds with fine sheets, comfortable also for very tall ones, nice receptionist. There are no double beds at a hotel, so you have to push two single beds together but there is still a hole between, cost of parking in small city not in a centre (20 EUR/night) and mini bar amenities (6,5 eur/1 l bottled water), internet available upon payment, being close to Autobahn and quite some sounds
Nice,very interesting, especialiy for the football fans.
no noise, even though the highway was closed to the hotel; sports-TV in the hall, very friendly staff; attention for details (e.g. a simple toothbrush and a hot-water bag was provided by default) - for wellness, there is no swimming pool in the hotel and the fitness area is poorly equipped (few good mashines, but no dumbbells); Also, the air conditioner has not worked very well (may be modern technique which has not yet been tested)
marvellous breakfast, excellent sauna quite noise and crowds of vehicles/guests during a football match
Accommodation very good and friendliness and helpfulness of staff excellent. Over-priced breakfast. €20.00 per person is very unreasonable and forced us to make other arrangements.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Room was clean and modern. Bathroom door did not close.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Professional and helpful staff
Nice Location. Near Cologne Dom.
The hotel room was lovely and comfortable and the staff were very helpful
Excellent in all aspects. Hotel staff very committed No chance to open the window in most rooms
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
Staff very friendly and accommodating, good location
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
Wonderful attentive staff without being intrusive. Perfect location for sight seeing/shopping. Excellent outdoor informal riverside restaurant - open when the weather is clement. Superb spa. Classy breakfast. Nothing to criticise. Regrettably the normal room rate will be beyond the budgets of most people though.
swimming i could not exitthe hotel on my rollerblades :-)
the view of the hotel was really good.
location so good and staff so helpful very expensive though nothing
The Service at the hotel was very very good. Spa, Pool etc.:)
The attendance by the reception staff was excellent
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
proximity to city sights
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
friendly people and staff and location
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
close to the center and the public transport
It's great location.
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
Very close to rail station and shopping. I have no complaints
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
Room and breakfast
The staff were friendly and helpful. The quality of the dinner in the restaurant was good as was the service. My room was cold and the heating was not adjustable. The common areas of this hotel are very dark and don't look very clean.
It is located near the train station and city center.
The breakfast buffet is excellent. All the other services are average
Close to station. It would still be worthwhile the hotel offering a minibus service to the station as sometimes the luggage can be too much of a struggle. Otherwise the hotel was a good experience. Nothing
Restaurant was very good with excellent service Room was too hot and air-conditioning not powerful enough to cool.
I liked that it was close to the train station. You could walk to it. The WIFI was terrible, kept shutting off, room service never came, breakfast in the room was never served, the hot water was broken for 1 day, and when fixed only lasted 5 minutes. Need I say more.
Confort and good access by train the city and Fairgrounds
The Restaurant Leo's it's not bad, there's a market centernear the hotel. It's dirty, the staff is scant, the elevators are slow, the rooms are old, the service room is inadequate, the room's window it's incredibly dirty.. what else? Stay away from this place.
Good location for a business trip Very noisy due to the closeness to the highway
Friendly staff. No PC in lobby.
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Excellent health facility, very comfortable, and great location. No
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
the personal touch none
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
bath-room too small, cold, smoke-filled restaurant,
Very nice old building in rather comfortable location. Room was big enough but the washroom was right next to the bed which quite strange. The washroom was right next to the bed.
Anything was very good. Owner and his family were so friendly. The single unpleasant thing was pillow. It was too thin and soft, therefore, I had constant feeling that I have no pillow at all. If the pillows will be replaced with another ones, it will be great!!!
Internet over powernet, so no problems with connecting. When looking at negative points, it is barely a selling point. Room was not cleaned after last inhabitant. Room is old, shower cracked. It is over a bar cafe, which is obviously the main activity. After this experience I will never go here again.
familie run hotel. Good/fair breakfast only smokingrooms? In the bar/pub downstairs smoking is allowed, this has affect on the entire hotel.
Room was clean and the staff were helpful, however, if you are a non smoker either make allowances or avoid. The breakfast choice was limited and not replenished and there was no real service. Also, the bar/food area was smokey, so I didn't try the food.
The staff (owners) were welcoming, friendly, efficient and helpful. Our stay was relaxed and comfortable. The rooms are a little cramped.
good location for access to Leverkusen corporate sites, plenty of parking. room was non-smoking...but had a stale smell...easily solved by opening the window...but the presence of the pub downstairs makes it impossible to completely control the odor
Nice surroundings Hotel room was way too warm, due to traffic on street not possible to sleep with open windows
It is near the center and near to Köln, you can walk to have some fun in the neighbourhood The breakfast can be bettter, not a big offer and there is no coffee on the table.
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
Interesting building , helpful staff WiFi connec tion not straightforward
The staff were excellent, not to far from the cathedral.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
no complaints the service was first class
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
professionnel and friendly staff. very good asiatique restaurant
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
Everything was perfect
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
The hospitality of the stuff was outstanding. No
Good location, good service
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
All the lobby staff were helpful and pleasant.
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
nothing to complain, staff is exelent
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
Room design, elegance, spacious, electronic shutters Nothing
NIce rooms cleaning team knocked at 8 AM waking up us because they wanted to clean the room. never happened in other hotel in my life
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
great room, great shower a little far from the city center
Good location to go to the Koln messe Too expensive
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
The design and the facilities and also have free WiFi There is no public computer to use
The room was comfortable clean and quiet . Staff were friendly and helpful . The only problem was that if you turned up for breakfast in the last hour . There was hardly anything left .
Staff very friendly and helpful Was very satiisfied: sorry i only stayed 1 night
Breakfast. No Airconditioning.
The friendliness and helpfulness of the staff was exception. The best I have experienced anywhere. I would go back there again for this aspect alone. 10/10 for the staff. One lady in patrticular went out of her way to be extra helpful - sorry I can't remember her name but she had very dark curly hair. Nothing to complain about.
Reception very helpful and genuinly friendly; close to railway station but out of range of train noise. 5 minutes to cathedral (just the other side of bahnhof). Rooms are a good size; aircon and radiator heating in bedrooms and bathrooms, so very comfortable to sleep in rooms and warm bathroom in the morning. Hotel car park is small, and "tight", on street parking is a matter of luck. Bedroom corridor lighting is a little unusual. Breakfast, which was good, could be "tweaked" to improve further. In reality there is very little to dislike or to complain about.
The hotel is only a 10 min walk from hauptbahnhoff but my room was oh so small. Yes it was a single room and I was only 1 person but afraid that if I stay in other hotels in Cologne I will get a much bigger room than this. Nothing wrong with the hotel, it is clean, modern and nice but I wouldn't want to stay in a room that small again.
Good helpful staff, central location. Clean and light rooms.
very clean, very friendly staff whose serivice go beyond expecation, great location, everything is great except that there are some pictures hanging on the wall that may not be appropriate for younger children
The receptionist was extremely welcoming and helpful in providing advice for our short stay.The breakfast choice was good and the staff efficient but friendly. Rooms were smart, modern and clean. Great location fo a short city visit.
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Very good location. Great room size.
Great hotel near central station and secure outside hotel could be more international dinner! No
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
central, modern, stylish food was very expensive
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!