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Comfortable hotel, the room was very clean, nice personnel. After midnight no service (reception desk, room service, etc.) at all available per telephone; TVs in the restaurant and bar downstairs tuned on a channel with commercials and explicit images for all kinds of sex services, clubs, escorts; prices for parking and breakfast (EUR 20 each) unproportionally high.
It was located to the conference place, which was in the stadium. The snacks offered where nice and enough for a late arrival. The breakfast, although it was good, was very expensive, 20 euros per person!!!
braekfast and parking expensive no
Accommodation very good and friendliness and helpfulness of staff excellent. Over-priced breakfast. €20.00 per person is very unreasonable and forced us to make other arrangements.
no noise, even though the highway was closed to the hotel; sports-TV in the hall, very friendly staff; attention for details (e.g. a simple toothbrush and a hot-water bag was provided by default) - for wellness, there is no swimming pool in the hotel and the fitness area is poorly equipped (few good mashines, but no dumbbells); Also, the air conditioner has not worked very well (may be modern technique which has not yet been tested)
Nice,very interesting, especialiy for the football fans.
Everything is OK. Nice hotel just in the stadium, beautyful and comfortable. Good restaurant.
Room spacious, clean, long beds with fine sheets, comfortable also for very tall ones, nice receptionist. There are no double beds at a hotel, so you have to push two single beds together but there is still a hole between, cost of parking in small city not in a centre (20 EUR/night) and mini bar amenities (6,5 eur/1 l bottled water), internet available upon payment, being close to Autobahn and quite some sounds
I like the room size. I like the size of the entire hotel. I like the design. I like the comfort. I didn't like the additional payments-such as the beverages that were already placed in the room had to be paid for if used. Wth? I didn't like the overrated payment that had to be made to park at the hotel. This payment is surely unnecessary.
marvellous breakfast, excellent sauna quite noise and crowds of vehicles/guests during a football match
Room and breakfast
The breakfast buffet is excellent. All the other services are average
I liked that it was close to the train station. You could walk to it. The WIFI was terrible, kept shutting off, room service never came, breakfast in the room was never served, the hot water was broken for 1 day, and when fixed only lasted 5 minutes. Need I say more.
Confort and good access by train the city and Fairgrounds
Friendly staff. No PC in lobby.
The Restaurant Leo's it's not bad, there's a market centernear the hotel. It's dirty, the staff is scant, the elevators are slow, the rooms are old, the service room is inadequate, the room's window it's incredibly dirty.. what else? Stay away from this place.
Restaurant was very good with excellent service Room was too hot and air-conditioning not powerful enough to cool.
The staff were friendly and helpful. The quality of the dinner in the restaurant was good as was the service. My room was cold and the heating was not adjustable. The common areas of this hotel are very dark and don't look very clean.
Close to station. It would still be worthwhile the hotel offering a minibus service to the station as sometimes the luggage can be too much of a struggle. Otherwise the hotel was a good experience. Nothing
Good location for a business trip Very noisy due to the closeness to the highway
It is located near the train station and city center.
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Room was clean and modern. Bathroom door did not close.
Nice Location. Near Cologne Dom.
The hotel room was lovely and comfortable and the staff were very helpful
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Professional and helpful staff
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
The Service at the hotel was very very good. Spa, Pool etc.:)
The attendance by the reception staff was excellent
the view of the hotel was really good.
Staff very friendly and accommodating, good location
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Excellent in all aspects. Hotel staff very committed No chance to open the window in most rooms
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
swimming i could not exitthe hotel on my rollerblades :-)
location so good and staff so helpful very expensive though nothing
Wonderful attentive staff without being intrusive. Perfect location for sight seeing/shopping. Excellent outdoor informal riverside restaurant - open when the weather is clement. Superb spa. Classy breakfast. Nothing to criticise. Regrettably the normal room rate will be beyond the budgets of most people though.
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
close to the center and the public transport
friendly people and staff and location
Very close to rail station and shopping. I have no complaints
It's great location.
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
proximity to city sights
Big rooms, comfy beds, clean. Nice staff. The fact that I had to pay an extra 7 euros for a "city tax" in Cologne that was not advertised on this website or mentioned at all when we checked in the hotel. That needs to be addressed by either this site or the hotel.
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Excellent health facility, very comfortable, and great location. No
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
the personal touch none
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
familie run hotel. Good/fair breakfast only smokingrooms? In the bar/pub downstairs smoking is allowed, this has affect on the entire hotel.
good location for access to Leverkusen corporate sites, plenty of parking. room was non-smoking...but had a stale smell...easily solved by opening the window...but the presence of the pub downstairs makes it impossible to completely control the odor
Room was clean and the staff were helpful, however, if you are a non smoker either make allowances or avoid. The breakfast choice was limited and not replenished and there was no real service. Also, the bar/food area was smokey, so I didn't try the food.
bath-room too small, cold, smoke-filled restaurant,
Very nice old building in rather comfortable location. Room was big enough but the washroom was right next to the bed which quite strange. The washroom was right next to the bed.
Internet over powernet, so no problems with connecting. When looking at negative points, it is barely a selling point. Room was not cleaned after last inhabitant. Room is old, shower cracked. It is over a bar cafe, which is obviously the main activity. After this experience I will never go here again.
Anything was very good. Owner and his family were so friendly. The single unpleasant thing was pillow. It was too thin and soft, therefore, I had constant feeling that I have no pillow at all. If the pillows will be replaced with another ones, it will be great!!!
The staff (owners) were welcoming, friendly, efficient and helpful. Our stay was relaxed and comfortable. The rooms are a little cramped.
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
Very comfortable and a great location.
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
The staff could not be more helpful and friendly. The food was good but not amazing.
location was very good did not use breakfast buffet due to being to over priced
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
Interesting building , helpful staff WiFi connec tion not straightforward
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
The staff were excellent, not to far from the cathedral.
no complaints the service was first class
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
Good location, good service
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
All the lobby staff were helpful and pleasant.
Everything was perfect
professionnel and friendly staff. very good asiatique restaurant
The hospitality of the stuff was outstanding. No
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
great room, great shower a little far from the city center
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
nothing to complain, staff is exelent
NIce rooms cleaning team knocked at 8 AM waking up us because they wanted to clean the room. never happened in other hotel in my life
Room design, elegance, spacious, electronic shutters Nothing
Good location to go to the Koln messe Too expensive
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
As a first time visitor, wish I would've got an upgrade and it really would be better if it only Lindner but all hotels offered extended check-out times... especially on a Sunday when breakfast ends at noon.
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Warm welcome and information. Staff were excellent. The pool was too cold!
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
didn't know i should pay additional fee for breakfast till we checked out.
Staff very friendly and efficient and always ready to help if you are in need of anything.
Friendly, polite service, suitable amenities
Excellent value for money - this is the 2nd time we are staying at this hotel!
I booked for a double room, very late a saturday night, and when I arrived there only twin room were available, but the receptionist was looking for a double bed and finally he gave us a triple room for same price. Only free wifi in the lobby.
Location is just near the centrum. Car park costs EUR 16 per day.
Best thing was location , transport nearby , staff were welcoming The air condidtioning wasnt working when we got there which was very disapointing and some of the rooms got mixed up
Excellent staff. Good value, included breakfast. Approx. 15-20 walk to Dom
Very friendly staff and the breakfast was lovely, wide range of choice the pillows were way too thin and soft
Quiet with nice view, friendly staff and excellent breakfast buffet.
Location: only 10-15 minutes walk from the cathedral. Quick check in and out. Strong free wifi (1st floor room). Variety of restaurants &caffees nearby. Expensive parking (€16). Some of the staff was not very friendly.