Recent reviews
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3.1
The buffet food was nice, but nothing special. The hotel is very very tired and the general maintenance is very poor. Peeling swimming pool, smelly rooms, leaky roofs. Staff in the restaurant are generally grumpy. There is no visible management in charge - and this is the problem. The hotel is understaffed. There is no table service either in the bar. This is NOT a luxury hotel, please don't waste your money on this hotel when its so obviously 3 star,
review from KAYAK -
5.0
The location, the pool, other facilities like table tennis, pool The rooms (eve having booked superior ones) were a little scruffy
review from KAYAK -
7.0
The location of the hotel was excellent - very near to promenade, shops, bars, restaurants & also beach. Staff were all without exception very friendly & helpful. Refurbished room very nice. Good selection of food in restaurant. Noisy during the day due to refurbishment being carried out - could not sit out on balcony without hearing drills, etc. although accept that this work has to be done some time. Although refurbished room was lovely there was no other storage space apart from within the wardrobe (ie no drawers or shelves). Lift out of service two days including the day we left so had to carry cases downstairs. Had to pay for towels/mattresses every day. Carpets in the corridors were very stained & nearly all the public seating areas especially in the bar had stained fabric & could have done with new covers. Although we have stayed in H10 hotels before (in Tenerife), we felt that this hotel did not come up to the H10 standard & was more like a good 3 star.
review from KAYAK -
6.7
Excellent design of the central areas and comfortable bedroom. Food choice was wide and usually interesting. Liked the champagne at breakfast! No heated pool
review from KAYAK -
5.0
The hotel is in a very good location in Playa Blanca a short walk to the beaches,shops,restaurants etc. It is very safe for taking children, the pools are great,they have a 2 fantastic play areas one enclosed for really small children the other for older children,the evening entertainment for them is great too, the adults is ok. The food is average but their is a wide choice, but you are so close to other eateries it's not really a problem. Majority of the staff very friendly & helpful if you have a problem. Very noisy at night, the rooms need updating as the hotel is very old now, if your lucky enough to get a pool view room these are great if not you might be overlooking the septic tank, staff will usually try to move you if possible though.
review from KAYAK -
6.7
Whilst the majority of staff were very pleasant and helpful there was Particularly rude barman at the pool bar who clearly thought he could decide when it was time to close the bar and to ignore customers suggesting they try the main bar "as it is bigger". Not the level of customer service you would expect in a hotel like this. Perhaps the management need to sort this out?
review from KAYAK -
8.0
We found the hotel to be very acceptable, prior to arriving at the hotel we emailed asking them for a refurbished room with a sea view if possible.....their replay was that they would try to accomodate us if possible with regards to our request.....We actualy got what we requested. The facilities were excellant, service was excellant and the food was pretty good as well....... Very cold swimming pool.....but its still only January...On a seperate issue, and this is not the hotels fault....there was a lot of noise from the the entertaiment complex across the road and down the street a bit from the hotel which carried on into the early ours. I think that the local authorities need to be aware of this as it will most definatly lead to further complaints about the resort.
review from KAYAK -
7.6
Very comfortable room. Excellent facilities. Friendly, helpful staff. Great buffet breakfasts and dinners. Just a short stroll to village of Playa Blanca. Inland location meant uninspiring view from room.
review from KAYAK -
6.0
The good european standard services
review from KAYAK -
6.0
The food was excellent, plentiful and varied Comfortably furnished in a good location. Most tastes catered for. Room badly situated at rear over kitchen, noise and smell. Pool closed and under renovation .Disappointed at room allocation to first time user as hotel half full.
review from KAYAK -
4.8
food was good Pool was out of action and could not use due to work being carried out had we known before hand we would have gone elsewhere spoilt holiday
review from KAYAK
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7.0
The location of the hotel was excellent - very near to promenade, shops, bars, restaurants & also beach. Staff were all without exception very friendly & helpful. Refurbished room very nice. Good selection of food in restaurant. Noisy during the day due to refurbishment being carried out - could not sit out on balcony without hearing drills, etc. although accept that this work has to be done some time. Although refurbished room was lovely there was no other storage space apart from within the wardrobe (ie no drawers or shelves). Lift out of service two days including the day we left so had to carry cases downstairs. Had to pay for towels/mattresses every day. Carpets in the corridors were very stained & nearly all the public seating areas especially in the bar had stained fabric & could have done with new covers. Although we have stayed in H10 hotels before (in Tenerife), we felt that this hotel did not come up to the H10 standard & was more like a good 3 star.
review from KAYAK -
6.7
Excellent design of the central areas and comfortable bedroom. Food choice was wide and usually interesting. Liked the champagne at breakfast! No heated pool
review from KAYAK -
6.7
Whilst the majority of staff were very pleasant and helpful there was Particularly rude barman at the pool bar who clearly thought he could decide when it was time to close the bar and to ignore customers suggesting they try the main bar "as it is bigger". Not the level of customer service you would expect in a hotel like this. Perhaps the management need to sort this out?
review from KAYAK -
7.6
Very comfortable room. Excellent facilities. Friendly, helpful staff. Great buffet breakfasts and dinners. Just a short stroll to village of Playa Blanca. Inland location meant uninspiring view from room.
review from KAYAK
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3.1
The buffet food was nice, but nothing special. The hotel is very very tired and the general maintenance is very poor. Peeling swimming pool, smelly rooms, leaky roofs. Staff in the restaurant are generally grumpy. There is no visible management in charge - and this is the problem. The hotel is understaffed. There is no table service either in the bar. This is NOT a luxury hotel, please don't waste your money on this hotel when its so obviously 3 star,
review from KAYAK -
5.0
The location, the pool, other facilities like table tennis, pool The rooms (eve having booked superior ones) were a little scruffy
review from KAYAK -
5.0
The hotel is in a very good location in Playa Blanca a short walk to the beaches,shops,restaurants etc. It is very safe for taking children, the pools are great,they have a 2 fantastic play areas one enclosed for really small children the other for older children,the evening entertainment for them is great too, the adults is ok. The food is average but their is a wide choice, but you are so close to other eateries it's not really a problem. Majority of the staff very friendly & helpful if you have a problem. Very noisy at night, the rooms need updating as the hotel is very old now, if your lucky enough to get a pool view room these are great if not you might be overlooking the septic tank, staff will usually try to move you if possible though.
review from KAYAK -
6.0
The good european standard services
review from KAYAK -
6.0
The food was excellent, plentiful and varied Comfortably furnished in a good location. Most tastes catered for. Room badly situated at rear over kitchen, noise and smell. Pool closed and under renovation .Disappointed at room allocation to first time user as hotel half full.
review from KAYAK -
4.8
food was good Pool was out of action and could not use due to work being carried out had we known before hand we would have gone elsewhere spoilt holiday
review from KAYAK
