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Surroundings were glorious and it was possible to find somewhere quiet away from others if so desired. It would have been nice if housekeeping had prepared the apartment for use by the number of people in occupancy and not left baby cot and sofa bed in situ (there were only two of us). Whilst fully inclusive, tea/coffee making facilities in the room would have been nice.
The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
They do not have a clue of how to run what they call a 4 star Hotel. It is a very poor copy of a decent western Hotel with limited and poorly trained personnel targeting customers who have probably not seen a 4 star hotel before in their lives. The only reason why one would choose this Hotels that there are not many decent alternatives around, which is also the reason why they do not care about their customers returning and it is so badly managed
Excellent value for money, even though there is nothing around that place. If you want to get away from everything this is the way. Hoter facilities are on a avarage level, however I understand that a lot of work is happening right now.
all good no ////just one staff member let the team down
The web-site didn't indicate that the hotel was one big building-site! The hotel management was very apologetic and upgraded us to a suite. Nevertheless, we checked out the next day since the place was clearly not ready to receive guests. No phone in the rooms, no water pressure, no menu in English etc. When finished, the hotel has great potential but to us it was disappointing.
The rooms were ok and I liked also the sauna (10 leva/person).It was quite cold in the room but they provided a warm air fan. Most of the staff didn't speak english. Breakfast can be improved.The buffet is just for bread, coffee and tea + a continental breakfast.
Room was spaciouse and nice. Food was decent. Jacuzzis were not hot, pools were not heated. All inclusive is not worth the money.
relaxing athomsphere no
Friendly and relaxed atomsphere and the facilities. Not been able to pay hotel account by credit card.
pool area very good however service re towels and jacuzzi beds inconsistant, proximity to beach good, food good the plummimg is very bad. often low or no water pressure, the bathroom leaks here 6 days and have moved room 4 times and need to move again to day
Cleanliness of the rooms, design, beach access. The staff was also ok, the speak English fairly well and are amiable. This is not really an all season hotel and the quality of the services strongly depends on the number of the clients. We stayed there in April for two days, Friday and Saturday and I think in the first day me and my family (4 persons) were the only clients in the hotel. We arrived at the hotel at 7- 8 o'clock pm and we took the diner at the hotel restaurant. The meal was very basic, the taste acceptable but too expensive for the quality we got. I suppose they opened the restaurant only for us and they cooked whatever they had in the freezer for hotel staff (chicken breast on the grill with mashed potatoes and salad). The breakfast choices were also very limited. I do not recommend this hotel off season unless you travel in large groups.
Location, hotel building architecture, swimming pool, available small kitchenette in the appartment Staff is friendly but absolutely unexperienced/unprofessional which is annoying. But the worst - rooms are equipped with the foldable couches instead of beds. Those who have problems with their backs might feel very uncomfortable there.
The permanent noise (daytime because of the beauty contest rehearsal, during the night from the nearby discos and bars). I did not like the so called "milk" (ifrom the coffee machine at breakfast and the coffee itself was also of poor quality. And there was something bizarre about the behavoiur of the cleaning woman, we were in bed and instead of leaving he started cleaning, it was a bit embarrass
Close to the beach and the entertainment/food street. Calm and quiet.
The hotel was in a good location for access to one of the beaches and well away from the night life. The food was less than adequate.
the apartments are brand new and comfortable they didn't clean the room on a daily basis,we had to ask the reception for clean towels and toilet paper.Breakfast with a poor selection,still what they offered was fresh and tasty
The personell, the facilities The furniture in the rooms was not a 4 star. No bath tub.
It was near most amenities. We had a sea view & it was very noisy at night, also air con was not greta & room never really cooled down
comfortable rooms breakfast choice fair
we where one of three couples in the whole of the Hotel. So it lacked atmosphere has we known this before we paid we would have checked out after one night. We spent all our time out of the hotel.
Beautiful building full of character,friendly staff,and a good location. Also a nice and good restaurant
Quiet location in particular; pleasant, helpful staff; tidy, neat appearance of hotel. I actually like the shower arrangement and have come across it in my travels in other countries but some people might find it strange not to have a separate shower recess.
The staff and cleanliness
Everything!I do suggest this place to everyone, absolutely perfect!
The hotel is nice, but choose an other restaurant.
The Hotel was very clean and comfortable and the staff were very friendly. They tried very hard to make us feel welcome. No, I would go back there again. However a facility to make tea/coffee in the rooms would be nice.
The hotel was in a quiet area of the city not far from the walking street, which leads to the beach. Staff were friendly and available 24 hours. I was pleasantly surprised to find a beautiful, spacious room nicely furnished and a nicely tiled bathroom. I believe this was, perhaps, the nicest hotel I have experienced on this trip of 6 weeks in 6 Balkan countries. Breakfast was generous and nicely prepared. The hotel has a very nice dining room with a Garden restaurant in addition. I would class this hotel as a boutique hotel. It was charming. The only disadvantage of the hotel is there is no lift, but I did not find it detrimental. I did not eat in the dining room because there was no English menu. Everything looked good and it was always busy. The area near the hotel had some neat pubs and great clothing shops.
Very efficient at check in and check out, and friendly attentive staff. Room was very spacious, and air conditioned [essental at time of year]. And convenient for town centre facilities.
Restaurant and general atmosphere of the hotel was very good. Room was clean and I often found complimentary refreshing surprises you never encounter in other hotels. Staff was very helpful, but with limited english skills (was not really problem). Shower and toilet arrangement was a bit uncomfortable (with limited room), but still, I would not complain considering good price.
the room is very nice - big
It was clean and the appartement was very large. The hotel did not have a restaurant for breackfast and there was an irish pub in the building that made a lot of noise all night long.There was no bath tub in the bathroom and no internet accessel in the room, nore in the hotel.We stayed for one night and than we left.We are not party people, unfortunately.The manager was extremly kind and gave our money back, although i did not ask for it.
good value for money my room faced the road and it was a bit noise during night hours
very close to the beach and restaurants but pretty quiet, sound from the pub below ended around midnight and wasnt too bad anyway.
Excellent location on edge of beach .great restuarant with Irish/english menue underneath apt.s definately be back.
the apartment had everything we needed and was right near the beach. sozoplol itself is a great resort. the bed was not so comfortable
The staff was very friendly. Appartment was nice clean and new which is unusual in Bulgaria. Located 100m from a nice and clean beach and sea. The old town is about 15min walk.
Excellent location, clean room, good breakfast. Staff is also OK, they speak a good English and are very amiable. Light in the bathroom was very poor, it needs serious improvement.
goog food, very clean and the staf was very kind.I was for the second time in this hotel, and i hope to comeback sun. everithing was greate.
We found that the hotel is the perfect place to relax. Our room had an excellent view over the see. The hotel staff was very discrete and willing (in the restaurant the waiters were unnoticed, but when you needed them, they were there). The atmosphere in the hotel's restaurant was very nice, and the music very tasteful. We would certainly come back to this hotel. Congrats!
Few months ago we stayed at this hotel and were very disappointed. We must admit they have changed their way of treating customers. The breakfast was gorgeous The service was very good with gentle people We did dare to ask for using the safe in the room due to the fact last time they wanted to bill as an extra this service and in order not to change our good mood due to the nice welcome we had. Hope that in summer time they provide the same quality I highly recommend this hotel if they maintain this level of services.