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The Alana Surabaya
4 stars

The Alana Surabaya

Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
Surabaya, Indonesia
See location+62 623 18286818
From
£25
Cheapest

rate per night

8.3
Very good
based on 562 reviews
562 reviews
Room type
Provider
Nightly total
Premier Room
Superior room
Deluxe room

Photos of The Alana Surabaya

Overview

Located at a 5-minute drive from City of Tomorrow, Suroboyo Carnival Night Market and Royal Plaza, The Alana Surabaya features an indoor pool. Free WiFi is available throughout the property. The Alana is located at a 5-minute drive from the biggest mosque in Surabaya, Al-Akbar and 20-minute drive Surabaya Town Square. The Juanda International Airport is a 20-minute drive. The property is a 30-minute drive from City Centre while the Sanggar Anggun Temple located in Kenjeran beach is a 45-minute drive. Jatim International Expo, DBL Arena, and Frontage Mega Project are within a short walking distance from the property. Each air-conditioned room is fitted with a wooden or carpet flooring, free minibar, flat-screen cable TV and seating area. The private bathroom includes a hairdryer, free toiletries and shower. The Alana Surabaya operates a 24-hour front desk. Guests can pamper themselves with a relaxing massage. Concierge services and valet parking are available for free. The Alana Surabaya offers 3 dining options. The Orzya Coffee Shop serves a variety of Indonesia, Asian and International cuisines. Light snacks, refreshing drinks and a selection of Indonesian and Asian cuisines can be enjoyed at Phoenix Lounge. The Cinnamon Cake Shop serves breads, chocolates, ice creams, cookies and cakes.
8.3
Very good rating
Based on 562 verified guest reviews

Latest deals for The Alana Surabaya

Mon 7/7
Tue 8/7
Superior room
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Premier Room
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Deluxe room
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at The Alana Surabaya

  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Free parking
  • Business centre
  • Wi-Fi available in all areas

Services and conveniences

  • Business centre
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Bottle of water
  • Private check-in/check-out
  • 24-hour front desk

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Air-conditioned
  • Dustbins

Bathroom

  • Shower
  • Shower cap
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Toothbrush
  • Private bathroom

General

  • Seating area
  • Hardwood or parquet floors
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Telephone
  • Carpeted
  • City view

Dining

  • Electric kettle
  • Minibar
  • Restaurant
  • Bar/Lounge
  • Refrigerator
  • Dining area
  • Dining table

Pool and spa

  • Massage
  • Pool bar
  • Indoor pool
  • Sauna

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Valet parking
  • Private parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Family friendly

  • Cribs available
  • Books, DVDs, music for children
  • Kids' club

Accessibility and suitability

  • Non-smoking rooms available
  • Lift

Outdoor

  • Terrace/Patio
  • Garden

Bedroom

  • Sofa bed
  • Cleaning products

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Safe

Fitness

  • Fitness centre

Reviews of The Alana Surabaya

8.3
Very good
562 verified ratings
Wonderful
240
Very good
143
Good
125
Okay
27
Fair
15
Mediocre
6
Poor
6

Summary of reviews

Guests say
Guests appreciate the good location and value for money, but many have raised concerns about cleanliness and service quality. Issues with smoking odors, unresponsive staff, and inadequate room maintenance were frequently mentioned. Breakfast options were seen as limited, but some guests enjoyed the overall experience.
AI-generated from customer reviews
Location8 out of 10
Value for Price7.5 out of 10
Breakfast4 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
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Location

Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231

What's nearby

  • Royal Plaza Surabaya0.7 mi
  • Surabaya Zoo1.6 mi
  • Surabaya Town Square1.6 mi
  • Museum Mpu Tantular1.7 mi
  • Bukit Darmo3.6 mi
  • Monumen Kapal Selam3.9 mi
  • Surabaya Plaza Shopping Mall3.9 mi
  • Tunjungan Plaza3.9 mi
  • World Trade Centre4 mi
  • BG Junction4.3 mi
  • Taman Hiburan Rakyat4.4 mi
  • Supermal Surabaya Convention Center4.4 mi

Policies

Check-in/Check-out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at The Alana Surabaya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at The Alana Surabaya

  • How long should you stay at The Alana Surabaya? KAYAK users usually book their rooms here for 2 days.

FAQs when booking at The Alana Surabaya

  • Where is The Alana Surabaya located?

    The Alana Surabaya is located at Jl. Ketintang Baru I No. 10 - 12 in Gayungan, 5 miles from the centre of Surabaya. Royal Plaza Surabaya is the closest landmark to The Alana Surabaya.

  • When is check-in time and check-out time at The Alana Surabaya?

    Check-in time is 14:00 and check-out time is 12:00 at The Alana Surabaya.

  • Does The Alana Surabaya offer free Wi-Fi?

    Yes, The Alana Surabaya offers free Wi-Fi.

  • Does The Alana Surabaya offer free parking?

    Yes, The Alana Surabaya offers free parking.

  • How far is The Alana Surabaya from the airport?

    The Alana Surabaya is 5.6 miles from Surabaya Juanda. The Alana Surabaya is 42 miles from Malang.

  • Does The Alana Surabaya have a pool?

    Yes, The Alana Surabaya has a pool on-site.

  • How does KAYAK find such great The Alana Surabaya hotel deals?

    KAYAK scours the web for all room deals available at The Alana Surabaya in Surabaya and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Alana Surabaya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Alana Surabaya.

See more FAQs

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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.5
5.0 mi
Surabaya Juanda
5.6 mi