Overview

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The Alana Surabaya
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Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
+62 318 286 818

£33+

Overall guest ratings

8.7/10 Excellent
Based on 1,579 reviews

Review highlights

  • 9.4
  • 8.9
  • 8.9
  • 6.9

Good to know

  • Impressive bathroom
  • Spacious rooms
  • Clean rooms
  • Clean hotel facilities

Nearby

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    About

    The Alana Surabaya offers an airport shuttle (available on request) for IDR 275000 per vehicle one way. Guests can indulge in massages at the spa, and international cuisine is served at Oryza Coffee Shop, which is open for breakfast, lunch, and dinner. There's an indoor pool and a poolside bar, and rooms at this upscale hotel get the details right with free minibar items and rainfall showerheads.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Bar/Lounge
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Designated smoking area
    • Storage available
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 1,579 reviews
    • 9.4 "Perfectly clean."
      9.3 "93% said rooms were clean."
      9.7 "97% thought it was clean."
      10.0 "100% said the bathroom was clean."
      7.1 "Clean pool, said 71%."
    • 8.9 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      9.3 "93% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 8.9 "Great service."
      7.9 "79% said the reception staff was great."
    • 8.7 "Rooms are great."
      9.3 "93% thought rooms were spacious."
      9.3 "93% said rooms were clean."
      8.1 "81% were happy with the bathroom."
      9.2 "92% thought the view was good."
      9.3 "93% said the beds were comfortable."
      9.6 "96% loved the minibar."
      10.0 "100% said the bathroom was clean."
      10.0 "100% liked the big bathroom."
    • 7.6 "Good breakfast."
    • 6.9 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
    • 6.6 "Internet is average."
      6.3 "63% thought the wifi quality was ok."
    • 5.9 "Location is acceptable."
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    Overall rating

    8.4 Excellent
    Based on 426 reviews
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.0 "Very comfortable."
      9.4 "94% thought rooms were spacious."
      9.2 "92% said the beds were comfortable."
    • 8.7 "Rooms are great."
      9.4 "94% said rooms were clean."
      9.4 "94% thought rooms were spacious."
      9.2 "92% said the beds were comfortable."
      8.2 "82% were happy with the bathroom."
    • 8.6 "Good value."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 6.2 "Location is acceptable."

    Overall rating

    8.5 Excellent
    Based on 457 reviews
    • 9.4 "Perfectly clean."
      9.3 "93% said rooms were clean."
      9.7 "97% thought it was clean."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.9 "Good value."
    • 8.8 "Comfort level is high."
      9.2 "92% thought rooms were spacious."
    • 8.5 "Rooms are great."
      9.2 "92% thought rooms were spacious."
      9.3 "93% said rooms were clean."
    • 5.7 "Location is acceptable."

    Overall rating

    8.1 Excellent
    Based on 252 reviews
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.9 "Rooms are great."
      9.4 "94% said rooms were clean."
      9.4 "94% thought rooms were spacious."
    • 8.9 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 8.9 "Good value."
    • 6.2 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 442 reviews
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.9 "Good value."
    • 8.8 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 8.6 "Rooms are great."
      9.4 "94% said rooms were clean."
      9.4 "94% thought rooms were spacious."
    • 6.4 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 6.3 "Location is acceptable."
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    Good to know
    "Impressive bathroom"
    "Spacious rooms"
    "Clean rooms"
    "Clean hotel facilities"
    data provided by TrustYou

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