Dubai Hotels

Hotel staff are friendly and always willing to help.

I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.

I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station.

There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.

Quoted a lower rate for single occupancy, but was charged for double occupancy and despite speaking with a manager, issue was still not resolved. He claimed he would and get back to me, and never did. Very unprofessional front desk staff plus bad management makes this rather nice hotel undesirable. Will not return.

Great service , friendly staff, big rooms, rich breakfast buffet, comfortable beds, good location , great value for money

They need to improve the pool area slightly

1. Location close to metro station and other shopping centers\ 2. Large internal car park - but the first time the gates operated by magnetic cards would not allow you to enter 3. The room and bath was clean - serviced daily including weekends

1, Our room was not ready and we had to wait for it one hour although we arrived late afternoon 2. An instruction was sent at our doorstep the day before check out that we have to leave before 12noon otherwise we would be charged 50% and after 6pm 100% 3 . Bathroom finishing was poor but clean

Nothing

It definitely needs to be reface, remodel

This was my first time in Dubai so I wasn't aware of how big it was. I chose this hotel cause it was in my price range and it still had a nice long pool. Once I got there the pool did not disappoint! It was very nice with shade and sun, full service and quiet! The staff here we're very friendly and helpful. The was great, much better than other hotel breakfasts. The room was large and so was the bathroom. I didn't try the restaurants at the hotel but they were always busy so I'm assuming they were good! The subway was right down the street. Overall this was a great place to stay and I would highly recommend staying here!

The bed was a little hard and the room had a funny smell. I had mentioned to the staff that it was a little warm in my room and I attempted to turn down the AC but that didn't work. I think the building is climate controlled and it was a little warm for me. Also I didn't appreciate that they charged me to print out two pages worth of vouchers for a tour. If you are familiar with Dubai and you know the Bur Dubai area then this is a great hotel. If you are not familiar with the city then realize that this is in the old part of town. The new/modern part of the city is about an hour away with traffic. Although it is close to the subway it is still very inconvenient to get to the more tourist areas.

Great room and service.

I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied.

I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.

The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai.

The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.

breakfast buffet

efficient

felt internet pricey

Location to exhibition

Price

pool open from 7am to 10 pm which is great especially in the hot summer season when you cant stay long there during sunshine hours. staff is very helpful and friendly. huge variety on food for breakfast.

wifi was there but did not really work in our room. signal too weak. was working well in the lobby.

Room smelled like mildew.

The hotel is in a great location, just on a short walking distance of the Dubai Mall and the Burj Khalifa. It was the ideal location to be. The breakfast is amazing. The staff is extremely professional and helpful (Trimlesh, and others).

No free wi-fi in rooms.

Location is not bad especially in winter since it is close to dubai mall. They have free shuttle from/to airport. Large rooms.

No covered route to dubai mall.

Everything was perfect amazing hotel very clean classy and luxury

Nothing at all

close to shopping

Fantastic views of the creek in the evening, walk to Souks, Friendly Staff, Food excellent. Definitely return oi this Hotel

I loved everything about this hotel. Honestly. It was within cheap taxi rides to all the souks in Deira. Bus options to these souks were also available but we tried to minimise walking in the heart. The hotel is also 3 minutes away from the metro, which linked us to new Dubai. Service was excellent and I'd recommend the breakfast option.

Nothing. Great experience.

Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background.

Restaurants are expensive unless you like to paying $30 for a hamburger.

If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold

The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night

Location, price of accomodation,

Check in/out process is laborious.

good hotel.little pool on the roof .many restorants near.

internet is not free

very bad experience. nightmare . ruined my calibration and my weekend.

the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..

Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.

Protect location for shopping

No bars

location and facilities

poor staff not like in other hotels of Rotana

Family Room was actually two rooms and was perfect for our family of three adults...low rise buildings added to the ambiance

1St.i woudn't call it a 5 star hotel,,,and the standard room says that 1 boy free till 11 yrs but it can only fir a boy of 2 yrs.the room is very small.and the price is high.

Very nice hotel with all facilities and luxury staying

I liked the hotel facility and the service standard.

I didn't like the food smell in the hotel lobby

The staff were very polite, responsive and welcoming. The location works well especially for the shopper and for obtaining taxis at most times of the day. Breakfast inclusive in price good value.

The internet was not included which for business suites is not so clever plus having bought the service the speeds were slow and the service often hung-up forcing the user to check out and check back in several times in a session. This is a key service for businessmen and needs to be spot on.

The size of the rooms and the cleanliness was outstanding. The parking issue is solved by the vallet parking. Access to the mall was very usfull and effcient. The metro station is very close (2 minutes walk through the mall).

Rooms are of great comfort. Very good location. A great Hotel.

Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.

breakfast and the manager cristina so nice polite and know what she does.pool excelent.

Location

dated hotel and decor in comparison to surronding hotels and area. needs updating

Services was good

At 18 September when I've checked in, from my credit card(VISA27819) have drawed down 1800.00 AED as deposit.

Liked: close to airport taxis available on queue

Dislikes: check-in took forever room was sub-par, old, falling apart supposed to receive fruit basket, never arrived food is ridiculously expensive for the price, this hotel is definitely subpar, and there is nothing that justifies the expensive room or food. breakfast was not even included. would never stay here again.

Ambience and friendliness of staff

Nothing

Excellent staff, perfect location

poor wifi access in room

Located right on oceanfront amongst a vast range of eating establishments. Handy shuttle bus services to attractions.

Beautiful rooms. Very quiet. Great location and views Good value for class of hotel Close to creek golf club

Beautiful room, high quality toiletries, comfortable bed, high quality linens

No complaints

Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff.

The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.

Convenient for shopping and near the airport

The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!

The room had sharp corners that was not safe for my one year old baby

Close to airport. Next to the mall. Room upgrade

When you order food from outside, they make you Come down and get. The consierge will not bring it.

Room spacious good value for money

Staff were quite helpful. The curtains blocked out nearly all light and couldn't hear call to prayers. Very large clean rooms. We could have easily had 2 portable cots with a fair bit of room to spare. Everything is extremely clean.

you can hear people talking when walking past your room. Not a big issue though.

Don't come with your wife unless you can produce a stamped and attested copy of your marriage certificate. You may end up paying double and staying in separate rooms. Luckily, I had all documents required to check in. I reserved 4 nights, stayed just one and left. Hard bed, non-stop static on every television channel, stinky room, and judgmental staff.

Please write at least 15 Nothing

The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets.

The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.

Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.

Everything about the hotel was excellent! The staff was courteous . The place was super clean. The food was spectacular. One of the best stays I have had any hotel in years.

The remote for the tv was difficult but that's a pretty small concern.

The hotel is very well laid out and in close proximity to Festival City Mall. The reason for our trip was to attend the Race to Dubai Golf Tournament and it was a big plus to receive a complimentary golf lesson at Al Badia and to be able to have endless balls for a 2-hour practice session on the range and pitch/putting facilities. Joe at Concierge deserves a mention for high service quality and he also remembered me from a previous stay.

Everything was absolutely positive, except if I had known we would wait so long for the limo service to Al Badia Golf Course I would have used my own car.

the breakfast , the location and stuffs were good.

Facilities were awful .for example the room did not have a shampoo!!! Furthermore it did not have hair dryer!!! And it is exactly a hostile.