Surabaya Hotels

The architecture of the hotel is beautiful, in a colonial style. it's a huge hotel, with lots of potentialities. the restaurant is beautiful, in a mix of english-art deco, currently with a chinese restaurant.

The room did not have a balcony as on the reservation, but it was huge. it was very used, with holes in the sofa, holes (6) in the bedlinnen, the bathroom was needing also some extra cleaning. the breakfast did not translate the architecture, with durty napkins, and low variety and quality of food. we complained to the manager who was very kind and paid attention to our comments.

Staff and Service was at par with a luxury hotel in G12 countries. I was very impressed by how attentive the staff were.

nothing comes to mind

friendly and helpful staffs with speedy services Great breakfast location of the hotel is close by central of the city. quiet, privacy and comfortable

nearby construction site parking space and its regulation

I got sick because of the dirty condition(walls) of the buffet corner.

old condition

spa and the foods

nothing

The modern design and facilities. The location and convenient.

Hotel location is near central of the city so we can go to there within 10 minutes

I'm just suggest to make your hotel sign little bit bigger.

Nice and cozy hotel especially for non-smoking floor.

Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.

The hotel is centrally located and within reach of all amenities. It is clean, neat and all basic amenities met.Breakfast was good for 3 stars hotel

None

The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup.

I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.

I liked how it was close to all the restaurants for a variety of food choices. It was also easy to get around Surabaya. I liked the size and comfort of the room and bathroom. It was nice and quiet.

It was unclear that the breakfast was included when I arrived so I did not make use of it and was not really sure where it was either.

Everything new and clean. Nice and kind staffs.

Maybe more towards design and looks than on actual usefulness? I could have made use of a drawer or a shelf but there's none, the shower comes right out from a panel on the ceiling so you can't pull it around, etc.