Surabaya hotels

Nice and cozy hotel especially for non-smoking floor. Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.

Hotel location is near central of the city so we can go to there within 10 minutes I'm just suggest to make your hotel sign little bit bigger.

The architecture of the hotel is beautiful, in a colonial style. it's a huge hotel, with lots of potentialities. the restaurant is beautiful, in a mix of english-art deco, currently with a chinese restaurant. The room did not have a balcony as on the reservation, but it was huge. it was very used, with holes in the sofa, holes (6) in the bedlinnen, the bathroom was needing also some extra cleaning. the breakfast did not translate the architecture, with durty napkins, and low variety and quality of food. we complained to the manager who was very kind and paid attention to our comments.