Hotel Acevi Val d'Aran

Service from Renzo was excellent.

Very disappointing customer service from the management, reception, and restaurant staff (with the exception of Renzo, who was excellent). As is normal, I had some simple requests and some questions, but I was treated as if my requests were very strange and that it was very inconvenient for them. I also wrote to the hotel management and spa for a separate issue and got no reply. I don't expect a hotel to be able to grant every request, but I expect to be treated politely and as a guest, and I expect to receive an answer when I write an email as a guest.