Not very much of anything, it probably was once of my least favore business class flights I have experience in all the times that I flew Boz class
I always enjoy flying with Japanese Airlines. The whole experience is always a pleasure. This flight was no exception. Thank you Kayak for making it so easy to decide.
Very smooth onboarding and offboarding. Food provided was cold and not the best.
Terrible experience. Staff would not even refill my tea once. While they refilled a fellow Japanese persons wine 7 times. They also lost my luggage. Horrible. Go elsewhere
main courses of the primary meal were not good- the beef dish was really not good-
For a business class window passenger just to use toilet has to disturb the aisle passenger. Only the middle row has the freedom in this case. The flight from San Diego to Tokyo the seats were better positioned with the same configuration of 2-2-2.
Great flight experience although the food served was not up to the usual SQ standards with the main being too saucy.
Service and the plane itself were terrific, but the extensive delays both before we left and after were a real pain.
It was good and there is nothing to complain about .
The seats were narrower compare to other airlines traveling to Asia, which makes them uncomfortable after 6 hours The plane was worn, my tray table wasn’t level, You had to pay for WiFi and no Bluetooth option to use your own headphones. The crew was excellent in servicing the food and drinks. However I felt they needed some extra hands to serve the two sections of economy at the same time. They run out of one of the food option as they got to the rear section of the plane. Having travel on other Asian airlines during this trip; American Airlines can learn a bit from them, but I wonder if their service is geared towards a clientele that has become accustomed to not expect to much from an airline.
I was very surprised that a meal was given on such a relatively short flight. the meal was FANTASTIC. The crew were also very attentive to our specific needs and we would be happy to fly and recommend your airline to our friends.
2nd major delay due to maintenance issues. 1st delay missed my connecting flight.
The staff was courteous and the flight was very smooth. It was so nice to see the captain greeting the passengers at the end of the flights.
Only process that my luggage didn’t make it to my destination because of short connection but I understand
Typical Asian airline - flight attendants like robots - start food orders at first row and get to the last row right aisle last - no food selections left. 30 minutes before landing demanding everyone put seats back into upright position, window shades open and God forbid you might have to use the restroom a full 30 minutes left into a 1 hour 45 minute flight. At least the flight was cheap - but that’s the best I can say about it.
My favorite airline to fly across the Pacific. The Business class lounge is fantastic, the wonderful flight attendants are helpful and professional. Great comfort while flying.
Everything is good, the only issue is the aircraft need to be upgraded
Ok, the flight was late and the plane was old. The check in crew in Narita were amazing however.
Airfare was ok . Food not good , seat ok but not comfortable. Lay over too long , crew was ok Overall just ok
The crew was amazing and really nice. The OS on the entertainment system could use an update, though. It felt old and outdated but had anything you'd need to keep busy. I usually never use it anyways, but that did stand out.
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
Communication between the captain/crew and the passengers needs to be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
It was just fine. The sirlines did live up fully to my expectation.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
The seats are not comfortable if you are not tall.
The flight was cancelled and I was re-routed via an inconvenient routing proposed.
Overall great! They could add more entertainment option. They kept running out of vegetarian food options and I got travel packs. This happened on all legs of the flight. Need to plan for it better - I am sure you have some data analytics from all your travels.
Better service to offer drinks in the middle of the trip
They can improve Everything, a 12 hour flight has just 2 meals and the meals are 7 hours apart, wtf are they thinking. At the very least they should have 2 refreshments like some small snacks with some water or some other refreshments since there are people travelling with medical conditions. The services and seats were genuinely horrible
As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.
Poor experience overall. The British Airways check in and bag drop at Palma de Mallorca was horrendous, took 1.5 hours to get through the queue. The plane air-con was dripping on me the whole flight and at times hailing small ice balls. Staff did not help at all.
They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.
The British airways from Dallas to London is not great , the food is not good at all but BA from London to Delhi is amazing food is great.
It made me feel safe that the crew diligently check our seatbelts. One crew member was so very patient with a passenger in explaining to him why his daughter’s car seat had to be buckled in a certain way. This passenger and his wife were quite argumentative and she maintained her composure brilliantly.
